Nooro US

Hi Greg, Thank you for reaching out to us again! I really value your specific suggestion about having a remote control like Neuro Med, and I can definitely relate to how much easier and more accessible it makes operating a device when you don't have to bend down to adjust settings. Please be assured that we accept and welcome your feedback with open arms. After checking your account, I can see your purchase took place on June 7, 2025. Your insights are incredibly valuable to us as we continuously look for ways to upgrade our technology and improve our user experience. Thank you again for helping us grow. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Deborah, Thank you for reaching out to us. I really value you checking in to get this clarified, and I can definitely relate to how easy it is to completely forget about a past online purchase, especially when it happened months ago. Please be assured that we are here to help you get the details you need while strictly respecting your preferences. After checking your account, I can see that your order was for our Pelvic Floor Strengthening program, which was purchased last year on May 19, 2025. Per your request, we are already updating your account to make sure you are fully unsubscribed from future promotional mailings. To ensure you have all your account details handy for your review, we will be contacting you via a final, direct email shortly to help you further with your account breakdown. In the meantime, if you need any additional assistance or have further questions, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Bernalin, Thank you for reaching out and sharing your experience with us. I really value your honesty, and I can definitely relate to how incredibly frustrating it is to love a product initially, only to have the battery weaken and die on you repeatedly—especially when you took the care to follow all the instructions and went through the hassle of multiple replacements. That short-lived experience is absolutely not what we want for our customers. Please be assured that we stand behind our community and want to help you find a real solution. After checking your account history, I can see that your last replacement unit was sent out on June 6, 2025. Even though it has been about a year since then, we don't want to leave you stuck with a device that isn't working. To figure out how we can best support you and make this right, we will be contacting you directly via phone or email shortly to help you further. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We are here for you! Best regards, Nicky Nooro Customer Care Team

Hi Kristen, Thank you for reaching out to us. I really value you sharing your honest feedback, and I can definitely relate to how disappointing it is to purchase a device for your wellness, only for it to sit unused because it never quite worked properly from the start. That is certainly not the outcome we want for our customers. Please be assured that we always want to ensure you are supported. After checking your account records, I can see that your purchase for the NMES Foot Massager was made on June 5, 2025, and to make things right, we already processed a full refund for you back in November 2025. We want to make absolutely sure everything has been resolved to your satisfaction. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Christina, Thank you for reaching out! I am absolutely thrilled to hear how much our products have helped reduce your swelling, improve your ankles after a long day of work, and even provide relief after a sprain. Hearing that Nooro has been such a game-changer for you is exactly why we do what we do! Since your feedback was so incredibly positive but you left a 2-star rating, we want to make sure we understand and address any hidden concerns you might have experienced. Please be assured that your complete satisfaction is our priority. To help you further, we’ve sent a request for more information via Trustpilot, as we were unfortunately unable to locate an official account using the details provided here. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us directly at [email protected] or call our line at 1-217-290-9938. We're here to help ensure your experience remains top-notch! Best regards, Nicky Nooro Customer Care Team

Hi Rebecca, Thank you for reaching out to us. I really value your transparency about your experience, and I can definitely relate to how alarming and upsetting it is to see a charge on your account that you felt was unauthorized or misleading. That is absolutely not the kind of experience we want you to have. Please be assured that we give the highest importance to transparency and accountability. After checking your account, I can see that your purchase happened on August 31, 2025, and because you were covered by our 90-day money-back guarantee, we honored that and processed a full refund for you immediately in September 2025. We always want to make sure you are completely taken care of, so we will be sending you a direct message via email shortly to see if there is any further way we can assist you. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938 if you have any other concerns. Best regards, Nicky Nooro Customer Care Team

Hi Robert, Thank you for reaching out to us. I really value your direct feedback, and I can definitely relate to the intense frustration of buying something for your health, only to feel it's so completely useless that you end up throwing it in the trash. That is absolutely not the standard of quality or the experience we want for you. Please be assured that we are committed to helping you and turning this around. After checking your account, I see your purchase happened on May 18, 2025. W hile this means it is no longer covered by our 90-day money-back guarantee, we still want to find a way to support your wellness journey. To discuss how we can best make this right for you, we will be contacting you directly via phone and email shortly to help you further. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We are here to help! Best regards, Nicky Nooro Customer Care Team

Hi Karen, Thank you so much for reaching out and sharing your experience with us! I really value you taking a moment to let us know everything went smoothly, and I can definitely relate to how refreshing it is when an online order arrives quickly, in perfect condition, and works exactly as promised. Please be assured that our team works hard to make sure our deliveries are prompt and secure, and we are absolutely thrilled to hear that the patches are working well and providing you with the relief you need. We want to make sure your wellness journey continues to be seamless. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Ed, Thank you so much for reaching out and sharing your experience with us! I really value you taking the time to give such a detailed and thoughtful shout-out, and I can definitely relate to how frustrating it is when a favorite wellness device suddenly goes dead. Please be assured that we completely agree with you—Alexander is an absolute asset to our team. I am so glad that his kind, patient, and professional approach made a difficult situation a pleasant one, and that he quickly made the right call to get a brand-new replacement unit sent out to you. I will make sure your wonderful praise is passed directly to him and our leadership team to recognize his great work. We share your hope and are fully confident that your new footpad will provide you with lasting relief for a very long time to come. We want to make sure your transition to the new device is completely seamless. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi David, Thank you so much for reaching out and for being such a loyal customer over the past several years. I really value you sharing your experience with us, and I can definitely relate to how frustrating it is when one part of your order brings wonderful relief to your feet, but another item feels like just a pair of bulky, ordinary socks. Please be assured that your transparent feedback about the socks is incredibly helpful to us. We always want every single item we design to provide genuine comfort, and we will absolutely share your thoughts with our product team to help us improve. We are so glad, though, that our vibrating pads have consistently been a reliable source of pain relief for you over the years. We want to make sure you stay fully supported on your wellness journey. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Diana, Thank you so much for reaching out and giving us such a fantastic rating! I really value you taking a moment out of your busy day to highlight our delivery and customer service, and I can definitely relate to how refreshing it is when an online order arrives smoothly and is backed by a team that actually cares. Please be assured that our fulfillment and support teams work incredibly hard behind the scenes to make your experience seamless, and knowing we hit the mark for you is the best reward we could ask for. We are so happy to have you as part of our wellness community! We want to make sure you continue to get that same top-tier support moving forward. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Kelly, Thank you for reaching out and bringing this to our attention. I really value your transparency about your experience, and I can definitely relate to how incredibly frustrating and stressful it is to see unexpected charges on your account—especially after you already took the steps to cancel a year ago and went through a bank dispute. That is absolutely not the seamless experience we want for you. Please be assured that we have stepped in to resolve this once and for all. I want to confirm that your subscription has been completely canceled and your refund has been processed. Depending on your financial institution, the funds should be reflected back to your original payment method within the next several business days. We want to make sure you are fully taken care of. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Melanie, Thank you for reaching out and letting us know about this right away. I really value you bringing this up, and I can definitely relate to how incredibly frustrating it is to see a charge for a subscription you already cancelled. That is absolutely not the experience we want you to have. Please be assured that we have looked into this to make things right. To resolve this immediately, I can confirm that your subscription has been completely canceled and your full refund has been processed. Depending on your financial institution, the funds should be reflected back to your original payment method within the next several business days. We want to ensure everything is fully resolved for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Jack, Thank you so much for reaching out and sharing your experience. I really value your transparency, and I can definitely relate to how confusing and unexpected it can be when the name on a review site or a message doesn't completely match the brand you remember dealing with directly. Please be assured that you are in the right place and we want to clear up any confusion. We recently underwent a brand transition from Nooro Wellness to simply Nooro, which is likely why the name looks a bit unfamiliar compared to when you first placed your order. We want to make sure you feel completely secure and supported moving forward. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Lucy, Thank you so much for reaching out and sharing your kind words with us! I really value you taking the time to leave this feedback, and I can definitely relate to how meaningful it is to speak with someone who truly listens and cares when you reach out for support. Please be assured that our team strives to bring empathy and real human connection to every single conversation, and knowing our agent hit the mark for you truly warms our hearts. I will make sure this praise is shared with the entire team to keep our spirits high! We want to make sure your wellness journey continues to be fully supported. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you for reaching out. We are truly sorry to hear that you didn't see the results you were hoping for, especially since you dedicated time to using the light and oils every day. We completely understand how discouraging it is to put in that consistent effort and feel like you have to start all over again. We want to assure you that we are here to support you. Because this review was written in response to an invitation we sent, your reviewer information is attached, but we are currently unable to access or extract those specific account details on our end. To help us resolve this for you as quickly as possible, we highly encourage you to reach out to us directly at [email protected] or call our line at 1-217-290-9938. Please share your order details with us there so we can find your account, help you out, and ensure you have a smooth experience. Best regards, Nicky Lunavia Customer Care Team

Hi Edward, Thank you for reaching out. I really value you bringing this to our attention, and I can definitely relate to how frustrating it is when a device suddenly stops giving pulses right as you've built it into your daily routine—especially after securing that lifetime warranty for peace of mind. I am also deeply sorry to hear about your experience trying to call us; that is absolutely not how we want to treat our customers. Please be assured that we are here to make this right immediately. Because you have that lifetime warranty, we are going to process a replacement unit for you at no cost. To make sure everything is handled smoothly and to confirm your details, we will be contacting you directly via phone and email shortly to help you further. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Let's get your daily relief back on track! Best regards, Nicky Nooro Customer Care Team

Hi Brian, Thank you so much for reaching out and sharing your excitement with us! I really value you taking the time to highlight your experience, and I can definitely relate to how much of a difference it makes when you are greeted by someone with a truly personal and professional demeanor. Please be assured that I will be passing your wonderful words directly along to Jan and the rest of our leadership team. Jan takes immense pride in looking after our community, and hearing that you've had nothing but great experiences with our support team truly makes our day. We are just as excited for your new Foot Massager to arrive and help you step forward on your wellness journey! We want to make sure your entire experience continues to be effortless. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Deb, Thank you so much for the 5-star review! I really value you sharing your long-term journey with us. I can definitely relate to how vital it is to have a reliable tool for managing neuropathy—it’s not just a massager, it’s about your daily comfort and quality of life. It’s wonderful to hear that your Lifetime Protection Plan has given you the peace of mind you deserve. Please be assured that I’ll be passing your praise along to Jan G. and the rest of the team; we take great pride in being efficient and kind, especially for our long-time community members like you. We’re thrilled to get that second replacement unit into your hands! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Audra, I’m truly sorry to hear that you’re so frustrated. It’s clear we’ve let you down, and "trash" is never the word we want associated with your experience. I want to help resolve this immediately. To help us move forward, we’ve sent a request for more information via Trustpilot, as we couldn't locate your account with the current details. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and ensure you have a much better experience from here on out. Best regards, Nicky Nooro Customer Care Team