Nooro US

Hi Michael, Thank you so much for the 5-star review! I really value your feedback regarding our support team. I can definitely relate to how refreshing it is to deal with customer service that actually listens and respects your choices without pushing things you didn't ask for—it makes the whole experience so much more enjoyable. Please be assured that we are committed to keeping things simple, transparent, and focused on your specific needs. We’re glad the products are hitting the mark for you! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Marc, Thank you so much for sharing your 4-star review! I really value hearing about your journey, and I can definitely relate to how life-changing it feels when foot pain finally subsides enough to allow for a truly deep, restful sleep—there’s nothing quite like waking up feeling refreshed. Please be assured that we are so happy our product is making such a tangible difference in your daily life. We are committed to supporting your continued progress and ensuring you stay on this path to better health. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Rick, Thank you for reaching out. I really value you sharing your honest results with us. I can definitely relate to the frustration of investing your time and money into something for your health, only to feel like it didn't deliver the relief you were hoping for—that is never the experience we want for you. Please be assured that we aren't going to leave you hanging. I noticed your order was placed on December 16, 2024, which falls outside our standard 90-day money-back guarantee, but we still want to help and find a solution that makes this right for you. I will be contacting you via phone and email shortly to discuss how we can move forward. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Gustavo, Thank you so much for the 5-star review! I really value you sharing your success story, and I can relate to that amazing feeling when you find relief for yourself—but it’s even more special that you were able to pass that comfort along to your neighbor. Hearing that he’s finally stop complaining about the pain because of your gift is just fantastic. Please be assured that we are honored to be the solution that helped both of you get back to a more comfortable daily life. We love having customers like you in our community who look out for others! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you both continue to have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Jill, Thank you so much for the 5-star review! I really value you sharing your experience, and I understand to that feeling of relief when the neck tension finally melts away—setting 3 with the heat sounds like the perfect "sweet spot" for a relaxing session. I also want to thank you for your honest feedback regarding the instructions and the button size. Please be assured that I’ve shared your comments with our product development team; we are always looking for ways to make our devices more user-friendly and easier to navigate for everyone. We are so glad the massager is making a positive difference in your daily comfort! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Glenn, Thank you so much for the 5-star review! I really value you sharing your results, and I understand that incredible sense of relief when shoulder pain finally stops—especially when you can achieve that using an all-natural solution. It’s a total game-changer for your daily mobility. Please be assured that we are thrilled to hear our patches provided such immediate results for you. We’re committed to providing effective, natural options that truly make a difference in how you feel every day. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Andres, Thank you so much for the 4-star review! I really value you sharing your experience with our support team. I can definitely relate to the frustration of a device suddenly acting up, and I’m so glad we were able to jump in and get that replacement sent out to you right away. Please be assured that we are always here to back our products and ensure you can get back to your wellness routine without a hitch. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Marilyn, Thank you for reaching out and letting us know about the issue. I really value your feedback, and I can definitely relate to the disappointment of receiving a device that doesn't function as expected when you’re looking forward to some relief. Please be assured that we are committed to finding a solution for you. While I noticed your device was ordered on April 13, 2025—which is outside our standard 90-day money-back guarantee—we still want to help and ensure you aren't left with a non-working unit. I will be contacting you via phone and email shortly to discuss how we can move forward. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Mark, Thank you for reaching out. I really value your candor regarding our pricing and the difficulty you've faced with the reordering process. I can definitely relate to how frustrating it is when a product you need feels out of reach due to costs or a complicated system—it shouldn't be exhausting to maintain your health. Please be assured that we hear you and want to help. In looking into your account, I can see that the representative who previously handled your concern processed a full refund in April 2026 to help ease that financial burden. However, I want to make things even easier for you moving forward, so we will be contacting you via phone or email to discuss a more manageable way to secure your dosages. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call us at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Joseph, Thank you for your 4-star review! I really value you sharing your experience. I can definitely relate to the caution of not wanting to force a tight zipper and risk breaking a new product—it’s always better to be safe. However, I want to provide some clarity that might help you get this fixed. Please be assured that we want to help, but it appears you may be referring to a different brand, as Nooro does not sell any products that feature a zipper or a door. Our records show your purchase on April 5, 2025, was for the Nail Fungus Light. I would recommend checking your bank or credit card statement to find the correct company name for the item with the zipper so you can reach out to their support team for a replacement. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Allan, Thank you for reaching out. I really value your honesty regarding the difficulties you faced, and I can definitely relate to how draining it is to feel ignored after sending multiple emails. That experience sounds incredibly frustrating, and it is certainly not the professional standard we aim for. Please be assured that we are committed to making this right. After looking into your account, I can see that the representative who handled your concern has since processed a full refund as of March 2026. However, I want to ensure everything was resolved, so we will be contacting you over the phone or via email to help further and hear more about your experience. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call us at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Rose, Thank you so much for the wonderful feedback! I really value your praise for Alexander’s support. I can definitely relate to how refreshing it is to speak with someone who is not only prepared but genuinely eager to help solve your problems—it makes the whole process so much easier. Please be assured that we take great pride in being thorough and professional for our customers. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you for reaching out and sharing your experience. I really value your honesty, and I can definitely relate to how disappointing it is when a device you've relied on for 10 months suddenly stops working—only to be told to simply buy a new one. That isn't the supportive experience we want for you. Please be assured that we are here to help and are committed to resolving this. To help us settle this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Christina, Thank you for being so kind! I really appreciate you sharing your experience with our team. I can definitely relate to that sinking feeling when you realize a deadline has just passed, especially for a subscription you aren't using. Please be assured that we aren't here to make things difficult; we want our customers to feel supported even when a specific program isn't the right fit. I’m so glad we could get that refund sorted out for you! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Christina, Thank you for sharing your experience with us! I really appreciate your patience while working with Jan to get everything sorted. I can definitely relate to how it feels when a process takes a bit longer than expected, especially when you’re looking for a quick resolution. Please be assured that we are constantly working to make our communication even more efficient while maintaining the thoroughness you appreciated. I’m so glad Jan was able to provide the responsive service you deserve! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Steve, Thank you for sharing your experience! I really appreciate you letting us know that your request was handled quickly and efficiently. I can definitely relate to the frustration of a device acting up, so I know how important it is to get a resolution without any unnecessary back-and-forth. Please be assured that our goal is always to get you back to your wellness routine as fast as possible. We’re glad we could get that replacement sorted for you! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Juz, Thank you for the 5-star rating! I really value your feedback on the quality of our materials. I can definitely relate to how much better a product feels when it's high-quality and, most importantly, easy to get on and use without any fuss. Please be assured that we prioritize both durability and convenience in everything we create. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Sonia, Thank you so much for giving us a try! We’re thrilled to have you as a first-time user, and we want to make sure your experience is nothing short of amazing. Since it's your first time, we’re here to help guide you through any questions or concerns you might have. We actually sent a request for a bit more information via Trustpilot, as we couldn't quite locate your account with the details provided. Please feel free to reply there, or you can reach out to us directly at [email protected]. We’re here to support you and ensure you have a smooth journey with us! Warmly, Nicky Nooro Support Team

Hi Yvette, Thank you for sharing such a powerful story. I really value your honesty about your journey with neuropathy; I can definitely relate to how life-changing it feels to regain your independence, especially something as significant as being able to lift your leg again without help. Please be assured that your success is exactly why we do what we do. It’s amazing to hear that consistent use is giving you your mobility—and your hope—back! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi BC, Thank you for sharing your experience with us! I sincerely acknowledge your feedback regarding the support you received. While I’m glad we could help you get your device connected and explain the benefits for neuropathy, I can definitely relate to how uncomfortable it feels to feel rushed during a conversation—especially when you’re learning how to use a new device. Please be assured that we are taking your comments to heart to ensure our team provides the patient, thorough support you deserve. Your time is valuable to us, and we never want you to feel like just another number. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns or need more time to go over your device. We’re here to help and ensure you have a smooth, relaxed experience with us! Best regards, Nicky Nooro Customer Care Team