Nooro US

Hi James, Thank you so much for the 5-star review! I really value you taking a moment to shout out the team. I can definitely relate to how much better a day goes when you connect with someone who is genuinely helpful and "awesome" at what they do. Please be assured that I will be passing your kind words directly to Alexander. He’ll be thrilled to know he made a positive impact on your experience! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Dennis, Thank you so much for the 5-star review! I really value you sharing your success, and I can definitely relate to that feeling of satisfaction when a product does exactly what it's supposed to do. It’s always a win when you find something that just works! Please be assured that we are dedicated to keeping it that way for you. We’re so glad to have you in the Nooro community. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you for reaching out. I really value you giving Alexander’s suggestions a fair shot, and I can definitely relate to how frustrating it is when you’re ready for a treatment session but the device just won't stay powered on. That’s certainly not the experience we want for you. In checking your account, I see the original order was purchased on January 1, 2024. While this is technically outside of our 90-day money-back guarantee and no additional warranty insurance was purchased at the time, please be assured that we still want to help you resolve this. We don't want you stuck with a device that isn't performing. We will be contacting you shortly via phone or email to discuss the next steps and find a solution that gets you back to your routine. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We're here to help! Best regards, Nicky Nooro Customer Care Team

Hi Steve, Thank you for reaching out. I really value you sharing your honest experience, though I’m truly sorry to hear it’s been such a frustrating one. I can definitely relate to the disappointment of a product stop working right when you need it, and feeling like you aren't getting the support you deserve only makes it worse. Please be assured that I want to step in and turn this around for you. To help us resolve this as quickly as possible, we’ve sent a request for more information via Trustpilot, as I was unable to locate an account under the details provided here. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and want to ensure we find a fair solution for you. Best regards, Nicky Nooro Customer Care Team

Hi Phaedra, Thank you so much for the 5-star review! I really value you sharing your quick progress—I can definitely relate to that amazing sense of relief when you find something that actually makes your knee feel better in just 48 hours. It’s such a win to get back to moving comfortably so quickly! Please be assured that we are thrilled to be part of your recovery journey. We’re committed to making sure those results keep coming as you continue with your treatments. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Alex, Thank you so much for the 5-star review! I really value you sharing such a detailed account of your experience. I can definitely relate to that slight worry when a piece of tech starts to dip in performance, and I completely agree with you—the service behind the product is just as important as the product itself. Please be assured that I will be sharing your kind words with Jan G. and our entire leadership team. We strive to make our resolution process as supportive and human as possible, so hearing that you felt truly "heard" and valued means the world to us. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns as you get started with your new unit. We’re here to help and ensure you continue to have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Walter, Thank you for reaching out to us. I want to start by saying I hear your frustration loud and clear. There is nothing more unsettling than seeing a transaction you didn't personally authorize, and I sincerely apologize for the stress and the decline in your trust toward our company. That is absolutely not the experience we want for you. I want to be completely transparent with you regarding what I found in your account. After a thorough review, the last charge processed was on November 8, 2025. While this falls outside of our standard 90-day money-back guarantee, please rest assured that your subscription was officially canceled in November 2025, and no further charges have been made since then. Regarding your credit card details, I want to assure you that we do not store full card information on our internal servers; however, I have ensured that your payment profile is fully deactivated so no future orders can be triggered. Since you are located in Australia, the time difference can make a phone conversation tricky, so I am sending email now to ensure we can communicate effectively. We take your feedback seriously and are committed to making this right. If you need any additional assistance or would like to discuss this further, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We are open Monday to Friday, 9 am to 6 pm EST. Best regards, Nicky Nooro Customer Care Team

Hi Alexander, Thank you for reaching out with your question. I really value you bringing this up, and I can definitely relate to the frustration of trying to use a device on your back—it shouldn't feel like a gymnastics routine just to turn it on or change a program! Please be assured that I want to help you figure out the best way to use your device comfortably. However, after checking our system, I was unable to locate an order under the details provided here. To help us resolve this for you as quickly as possible, we’ve sent a request for more information via Trustpilot so we can find your account and provide the specific guidance you need. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and ensure you have a smooth experience with us. If you need any additional assistance in the meantime, don’t hesitate to reach out or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Jessica, Thank you so much for the 5-star review! I really value you highlighting your experience with Alexander. I can definitely relate to how much better a situation feels when you’re working with someone patient and friendly, even if the technical outcome wasn't exactly what we hoped for. Please be assured that while we’re sorry the product wasn't the perfect fit for your needs, we are so glad we could at least make the refund and cancellation process seamless for you. We believe that caring for our customers means being there for you at every stage, including when you need to move on. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Kenji, Thank you so much for reaching out and sharing your experience. I really value your commitment to your treatment, and I can definitely relate to the frustration of feeling like you’re on the right track with a specialist, only to have that communication drop off—that is certainly not the level of support we aim to provide. Please be assured that we are here to help you get those better results you're looking for. I’ve checked your records and see your last purchase was on April 11, 2025. To make sure you get the help and guidance you need to see more than just marginal success, I will be contacting you via phone and email shortly to provide further assistance and re-connect you with the right resources. We want to ensure you feel confident in your routine! In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you so much for the 5-star review! I really value you taking the time to recognize our team’s efforts. I can definitely relate to how much of a difference it makes when you’re met with a friendly and helpful voice on the other end of the line—it turns a simple transaction into a great experience. Please be assured that I’ll be passing your kind words along to the team. Knowing that we were able to provide the courteous service you deserve truly makes our day and motivates us to keep supporting our community with the same level of care. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Dennis, Thank you so much for the 5-star review! I really value you taking the time to let us know the item met your expectations. I can definitely relate to that feeling of relief when an online order arrives exactly as described and right on schedule—it’s the way shopping should always be. Please be assured that we are committed to maintaining that standard of reliability for you every time you choose Nooro. We’re so glad to have you with us. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Lana, Thank you for reaching out and sharing your experience. I really value your feedback, and I can definitely relate to how disappointing it feels to invest in a device only to have it not work for you—that is never the outcome we want for our customers. Please be assured that we are committed to finding a solution. While I noticed your order from April 10, 2025, is outside of our standard 90-day money-back guarantee, we still want to help and provide a way to move forward. I will be contacting you via phone and email shortly to discuss this further. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Linda, Thank you so much for the 5-star review! I really value you sharing your experience, and I can definitely relate to how much of a relief it is to find something that actually helps quiet those neuropathy symptoms—even getting a bit of that comfort back can make a huge difference in your day. Please be assured that we are thrilled to be a part of your wellness routine. We’re committed to helping you find as much relief as possible, so keep up with that consistency! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Diallo, Thank you for reaching out. I really value you bringing this to our attention, and I can definitely relate to how confusing and concerning it feels to see a company name you don't recognize associated with your information. Please be assured that I am here to help clear this up. After checking our records, I found an order placed with us on April 13, 2025, for the Toenail Fungus Pen and Nail Fungus Lights. While this is currently outside of our standard 90-day money-back guarantee, we still want to help clarify the details of this transaction and provide a solution that works for you. I will be contacting you via phone and email shortly to discuss this further and ensure everything is accurate. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Susan, Thank you for reaching out and sharing what happened. I really value your safety, and I can definitely relate to how alarming and painful it is to experience an unexpected "ouch" from a device you trust for relief—especially when it was working so well for the first three months. Please be assured that we take these reports very seriously and want to find a solution for you immediately. I noticed your order was placed on April 18, 2025, which is outside our standard 90-day money-back guarantee, but that doesn't mean we won't help. We want to ensure you have a safe, functioning device. I will be contacting you via phone and email shortly to help further and resolve this. In the meantime, please stop using the device and feel free to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Phil, Thank you so much for the 5-star review! I really value you letting us know that your experience was seamless. I understand that feeling of satisfaction when you find exactly what you need at a great price and the checkout process is quick and easy—it’s how online shopping should always feel. Please be assured that we are committed to keeping our process simple and our value high so you can focus on what matters most: your wellness. We’re so glad to have you as part of the Nooro community! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Beatrice, Thank you so much for the 5-star review! I really value you sharing your experience. I can definitely relate to that moment of worry when a new purchase stops working so soon, but I’m so glad our team was able to step in and make it right immediately. Please be assured that whether you find us on Amazon or our own site, we stand behind our products and your wellness journey. It’s wonderful to hear that the replacement has been working perfectly ever since! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Geetanjali, Thank you for reaching out and sharing your perspective. I really value your feedback regarding our formulation; I can definitely relate to the skepticism that arises when you’re looking for specific results and feel the ingredients aren't aligning with your goals. Please be assured that we take your concerns seriously and want to find a way to support you. After checking your records, I see your order was placed on April 14, 2025, which is outside our standard 90-day money-back guarantee. However, we still want to help and provide a solution that leaves you satisfied. I will be contacting you via phone and email shortly to discuss this further. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. Best regards, Nicky Nooro Customer Care Team

Hi Bonnie, Thank you so much for the 5-star review! I really value you sharing such a heart-warming story about your brother-in-law. I understand how meaningful it is to find a gift that truly changes someone’s quality of life—hearing that he is sleeping better and finding relief from that intense neuropathy pain is exactly why we do what we do. I also want to thank you for your kind words about our support team. Please be assured that we take great pride in listening and accommodating sensitive needs, especially when it comes to skin sensitivities and unique health situations. We are thrilled to have been able to help you navigate those concerns. We look forward to helping your sister find that same comfort soon! Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you both have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team