Nooro US

Hi Joel, Thank you so much for reaching out and sharing your experience with us! I really value you highlighting the incredible comfort of our insoles, and I can definitely relate to how an unpleasant "rubber" scent popping up after a while can be a bit of a drawback when everything else feels great. Please be assured that your feedback is incredibly valuable to us. Suggesting a built-in deodorizing element is an excellent idea, and I am passing this note straight to our product design team so they can look into incorporating this into our next generation of insoles. We are always looking for ways to improve, and real insights from users like you make all the difference. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Timothy, Thank you so much for reaching out and letting us know how your experience went! I really value you taking a quick moment out of your day to leave this feedback, and I can definitely relate to how refreshing it is when a customer service team is attentive, helpful, and completely straightforward to deal with. Please be assured that our team works incredibly hard to bring real human care to every single conversation, and knowing we hit the mark for you truly means the world to us. Your praise motivates us to keep delivering the best service possible! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Maria, Thank you for bringing this to our attention, and I’m sorry to hear about your experience. We've reviewed our records using the information available to us, but unfortunately we have not been able to locate an account that we can confidently match to your review. Rather than risk making changes to the wrong account, we'd like to gather a few additional details from you. At your convenience, please contact us at [email protected] with your full name, order number, shipping address, or the email address used when placing the order. Once we receive that information, we'll be happy to review your account, verify the subscription status, and assist with any concerns regarding charges or orders. We apologize for the frustration caused by the lack of response and appreciate the opportunity to investigate this further. Warm regards, Alejandra Nooro Customer Care Team

Hi John, Thank you so much for reaching out and letting us know how everything went! I really value you taking the time to give a shout-out to Alexander, and I can definitely relate to how frustrating it is when a technical glitch pops up with your device and you just need a straightforward, hassle-free solution to get back on track. Please be assured that Alexander is an exceptional member of our team. I am so glad his troubleshooting skills hit the mark and that he was able to provide a great resolution for your device. I will absolutely pass along your kind words to him to recognize his great work! We want to make sure your experience moving forward remains completely seamless. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Sivarama, Thank you so much for reaching out and sharing such thoughtful feedback with us! I really value your constructive insights regarding our communication channels, and I can definitely relate to how frustrating it is when trying to connect with a live agent feels next to impossible when you simply need a quick human connection. Please be assured that we take your advice to heart. While we are absolutely thrilled that our products are serving you well and that Jan G. provided a wonderfully satisfying email experience that made you feel truly heard, we know we have room to grow. Your feedback about scaling our online and phone support to match the quality of our products is spot on, and we are actively working on making our team much more accessible. We want to make sure your experience with us always gets better and better. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Anita, Thank you so much for reaching out and sharing your husband's experience with us! I really value you taking the time to write this, and I can definitely relate to how stressful it is to watch a loved one deal with chronic neuropathy pain—knowing our massager has been a true lifesaver for him means the absolute world to our team. Please be assured that while minor hiccups like charging issues can occasionally happen, we are fully committed to standing by our products and ensuring you always have our full backing. Your recommendation of the lifetime warranty is wonderful advice for other families, as it provides that extra peace of mind so his relief is never interrupted. Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi LeRoy, Thank you so much for reaching out and sharing your experience! I really value you giving us a shot, and I can definitely relate to how frustrating it is to waste time and money on those flimsy adhesive round discs that just don't deliver. Please be assured that we designed our leg massager to provide powerful, robust relief that genuinely mirrors the professional equipment you would find in a doctor's office. We are absolutely thrilled to hear that it is working beautifully for you, and pairing it with your elliptical unit is an absolute pro-move for your fitness and recovery routine! Please feel free to reply there or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Barney, Thank you for reaching out and giving us the chance to address this directly. I really value you sharing the full details of what happened, and I can definitely relate to how incredibly frustrating and shocking it is to discover an ongoing charge for 17 months, especially when a communication typo makes you expect a 10-month refund only to receive 4 months instead. That kind of discrepancy feels incredibly unfair, and I completely understand your anger regarding the financial impact. Please be assured that we take billing clarity very seriously and want to investigate exactly what occurred with your wife's account. To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at [email protected]. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Christina, Thank you for reaching out and sharing what happened. I really value your feedback, and I can definitely relate to how incredibly frustrating it is to try multiple times to schedule a counseling session only to be left waiting without it ever happening. When you are looking for support, the last thing you need is a scheduling barrier, and I am so sorry for that experience. Please be assured that we want to look into this and help you get the support you need. After checking your account, I can see that your order was purchased last year on June 8, 2025. While this timeframe falls outside of our standard 90-day money-back guarantee, we absolutely do not want to leave you feeling stuck after missing out on your sessions. To find out exactly what went wrong with the scheduling system and ensure you are properly taken care of, we will be contacting you directly via phone or email shortly to help you further. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We look forward to speaking with you and making this right! Best regards, Nicky Lunavia Customer Care Team

Hi John, Thank you so much for reaching out and sharing your kind words with us! I really value you taking a moment to highlight your experience, and I can definitely relate to how much of a difference it makes when you are greeted by a team that genuinely listens and treats you with kindness and professionalism. Please be assured that our team strives to bring real human connection to every single conversation, and knowing we responded positively to your concerns truly means the world to us. I will make sure your lovely praise is shared with the entire team to keep their spirits high! We want to make sure your wellness journey continues to be fully supported. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi there, Thank you so much for reaching out and letting us know how your experience went! I really value you taking a quick moment to share your feedback, and I can definitely relate to how satisfying it is when your replacement filters arrive quickly and fit perfectly, performing just like the original product. Please be assured that our fulfillment team works incredibly hard behind the scenes to keep our shipping fast and seamless, and we are thrilled that your replacement filters are meeting your expectations. We are so glad to have you as part of our wellness community! We want to make sure your experience always remains effortless. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Rolando, Thank you for reaching out and sharing what happened. I really value you bringing this to light, and I can definitely relate to how incredibly frustrating and exhausting it must be to send six emails, receive the wrong items. That is absolutely a terrible way to do business, and I completely understand why you are so upset. Please be assured that we want to help you get to the bottom of this immediately. However, it looks like there might be a mix-up with the company you are trying to contact. Here at Nooro, we do not sell Bibles or books—we exclusively sell health and wellness devices like body massagers. It sounds like another company may have sent you the wrong package or a different business might have a very similar name to ours on your bank statement. We want to make sure you aren't left stranded by whoever you actually ordered from. To help you verify your details and figure out exactly what happened, we will be contacting you directly via phone or email shortly to clarify this together. In the meantime, if you need any additional assistance or want to check your receipt details with us, please don’t hesitate to reach out to us at [email protected] or call our Brand Reputation line at 1-217-290-9938. We are here to help you sort this out! Best regards, Nicky Nooro Customer Care Team

Hi John, Thank you for reaching out and sharing how you are feeling. I really value your honesty, and I can definitely relate to how incredibly disheartening and exhausting it is to invest time into a product only to feel stuck and still be dealing with constant pain. That is absolutely not the outcome we want for you. Please be assured that we still want to help you find relief. After checking our system, I can see that your last purchase was made on May 28, 2025. While this timeframe falls outside of our standard 90-day money-back guarantee, we don't want to just leave you hanging while you are still hurting. Sometimes making a few small adjustments to how you use the device can completely change the results. To see how we can best support you and help get that pain under control, we will be contacting you directly via phone or email shortly to assist you further. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our Brand Reputation line at 1-217-290-9938 if you need anything at all. We are here for you. Best regards, Nicky Nooro Customer Care Team

Hi Keith, Thank you for reaching out and sharing your experience with us. I really value your honest feedback, and I can definitely relate to how disappointing it is to dedicate time to using a product with your wife, only to see no positive effects and have it end up just sitting on the shelf gathering dust. That is definitely not the outcome we want for your wellness routine. Please be assured that we still want to help you both find a solution. After checking your account, I can see that your order for the Foot Massager was placed last year on May 19, 2025. Because it has been about a year, it is outside of our standard 90-day money-back guarantee, but we don't want to just leave things there. Sometimes a few adjustments to how the device is being used can make a world of difference. To see how we can best support you and help you get the most out of your purchase, we will be contacting you directly via phone or email shortly to assist you further. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We look forward to speaking with you! Best regards, Nicky Nooro Customer Care Team

Hi Nancy, Thank you so much for reaching out and sharing your experience with us. I really value your incredible dedication over the past year, and I can definitely relate to how frustrating it must be to see wonderful progress on one foot, while the other foot is unfortunately lagging behind and experiencing flaking. Please be assured that while we are glad to have provided partial help, we want to see you get the best possible results for both of your feet. Since you have been using the treatment faithfully every single day, we would love to have our team take a closer look at your routine to see how we can better support your ongoing healing process. We want to make sure your wellness journey continues to move in the right direction. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Mark, Thank you for reaching out and bringing this to our attention. I really value your transparency, and I can definitely relate to how incredibly frustrating it is to deal with an automated checkout error where you only wanted one item but got charged for three, especially when you gave the product a fair shot and didn't see any noticeable difference. That is absolutely not the smooth experience we want for you. Please be assured that we take billing and order issues very seriously and we are here to help you get this sorted out. After checking your account, I can see that your order for the Foot Massager was placed last year on May 19, 2025. Even though this falls well outside of our standard 90-day money-back guarantee, we want to look closely into that overcharge discrepancy and see how we can best support you. To ensure we resolve this fairly and investigate your account details, we will be contacting you directly via phone or email shortly to help you further. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938 if you have any immediate questions. We are on it! Best regards, Nicky Nooro Customer Care Team

Hi Mubeen, Thank you so much for reaching out and sharing your mother's journey with us. I really value your transparent feedback, and I can definitely relate to how tough it is to watch a parent struggle with chronic knee pain. It means the world to us to hear that our Knee Massager helped reduce her swelling and, most importantly, gave her the freedom to walk independently again. Please be assured that our goal is always to improve quality of life, and knowing we could provide that comfort and mobility for your mother over the last year and a half is exactly why we do what we do. We want to make sure your family stays fully supported. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Send our warmest regards to your mother! Best regards, Nicky Nooro Customer Care Team

Hi Jul, Thank you so much for reaching out and giving us such a fantastic rating! I really value you taking a moment to share your experience, and I can definitely relate to how great it feels when you find a high-quality supplement backed by a support team that genuinely takes care of you. Please be assured that our team works passionately to provide both top-tier customer service and premium wellness products, and knowing we hit the mark for you truly makes our day. We are so happy to have you as a valued part of our health community! We want to make sure your wellness journey continues to be seamless. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you have a smooth experience with us. Best regards, Nicky Nooro Customer Care Team

Hi Tom, Thank you for reaching out to us. I really value you bringing this up, and I can definitely relate to how incredibly exhausting and frustrating it is to repeatedly receive the wrong item until you just feel like giving up entirely. That is absolutely not the level of service or care we want to provide. Please be assured that we want to figure out what happened and help you. After checking your account, I can see your purchase took place on June 8, 2025. To look into this warehouse mix-up and clarify exactly how we can resolve this for you, we will be contacting you directly via phone and email shortly to help you further. In the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We are here to get this sorted out for you! Best regards, Nicky Nooro Customer Care Team

Hi Lena, Thank you for reaching out to us again. I really value you sharing your experience, and I can definitely relate to how disappointing it is when your wellness devices don't last as long as they should. That is certainly not the durability we aim for. Please be assured that we want to address this transparently. After checking your account, I can see your purchase happened last year on June 3, 2025. Because this is outside of our 90-day money-back guarantee, we are unable to process a refund. Per your previous request, we will not contact you further or call you about this matter, as we want to fully respect your privacy and boundaries. However, if you do decide you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-217-290-9938. We wish you all the best on your health journey. Best regards, Nicky Nooro Customer Care Team