Nooro US

Hi Edward, Thank you for the wonderful feedback! I sincerely acknowledge how important it is to have reliable support when you’re still out there working hard. I can definitely relate to the need for products that actually deliver on their promises to help us stay active and comfortable throughout the day. Please be assured that we are honored to play a part in your daily routine. Please feel free to reply here or reach out to us directly at [email protected] if you ever have questions or need further assistance. We’re here to help and ensure you continue to have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Linda, Thank you for reaching out and sharing your feedback with us. I am so sorry to hear that the product didn't work for you and that the fit wasn't right for your appliance. I completely understand how frustrating it is to receive something you’re excited to use, only to find it doesn’t quite fit the way it should. Please be assured that we are here to support you and make this right. After looking into your account, I see your purchase was made on April 5, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a solution. We truly want to provide a real way to help you get the most out of your purchase. I’ll be reaching out to you via both phone and email shortly so we can discuss how to best assist you and turn this experience around. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected]. Warmly, Nicky Nooro Support Team

Hi Bonnie, I truly hear your frustration, and I want to sincerely apologize for the confusion and stress this has caused you. It sounds incredibly overwhelming to receive a product and feel like the instructions are missing or that you haven't received what you expected—especially when you're looking for a real solution for your health. Please be assured that we are a real team here, and we are committed to clearing this up for you. After looking into your account, I see your purchase was for our Nail Fungus Light back on April 6, 2025. While I noticed this falls outside of our standard 90-day money-back guarantee, I also noticed something else: I don’t see any orders for patches in our records. It’s possible there might be a mix-up or a misunderstanding regarding the items received, and I want to make sure we get to the bottom of this together. We aren't going to leave you feeling like this is a scam. To ensure we provide the right help and a proper solution, I will be reaching out to you via both phone and email shortly so we can talk through exactly what you received and how to use it correctly. In the meantime, if you need any additional assistance or have more questions, please don’t hesitate to reach out to us at [email protected] . Warmly, Nicky Nooro Support Team

Hi Gerald, I am so sorry to hear that the product didn't meet your expectations. I completely understand how disappointing it feels to invest in a solution for your health, only to feel let down by the results—that is the last thing we want for our customers. Please be assured that we hear your frustration and are committed to making this right. After looking into your account, I see your purchase was made on April 4, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a resolution. We truly want to provide a way to help you get the most out of your purchase or find a path forward that works for you. I’ll be reaching out to you via both phone and email shortly so we can discuss how to best assist you and turn this experience around. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us directly at [email protected]. Warmly, Nicky Nooro Support Team

Hi Daniel, Thank you so much for the 5-star shout-out! I sincerely acknowledge how great it feels when a product actually does exactly what it’s supposed to do. I can relate to that feeling of satisfaction when you find a solution that just works. Please be assured that we are committed to keeping that experience great for you. Please feel free to reply here or reach out to us directly at [email protected] if you ever have questions or just want to share more about your progress. We’re here to help and ensure you continue to have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Carl, I am incredibly sorry to hear about the ongoing trouble you've had with your plug and the frustration of reaching out multiple times without a resolution. I completely hear you—nothing is more aggravating than trying to get a simple replacement for a defective part and feeling ignored. That is absolutely not the level of service we strive for, and I sincerely apologize for the stress this has caused. After looking into your account, I see your purchase was made on March 16, 2025. While this falls outside of our standard 90-day money-back guarantee, please be assured that we aren't going to leave you with a non-working device. We truly want to provide a solution and get your Foot Massager back in action for you. I’ll be reaching out to you via both phone and email shortly so I can personally ensure a solution is given to you. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected]. We are committed to making this right! Warmly, Nicky Nooro Support Team

Hi Augie, Thank you for getting back to me. I completely understand how easy it is for those details to slip your mind, especially with so many orders and names to keep track of these days! Please don't worry about it—I’m here to help clear everything up for you. I took a look at our records and found your original order for the Nooro™ 3-in-1 Leg Massager from May 9, 2024. To provide you with some peace of mind, I also wanted to confirm that a full refund was already processed for you back on May 16, 2024. I want to make sure you feel fully supported and that all your questions are answered, so we have reached out to you via email to see if there is anything else we can do for you. In the meantime, if you need any additional assistance or have more questions, please don’t hesitate to reach out to us at [email protected]. Warmly, Nicky Nooro Support Team

Hi Diane, Thank you so much for the kind words! I sincerely acknowledge your feedback regarding our service. I can definitely relate to how refreshing it is to receive support that is both quick and professional—it really makes all the difference when you’re looking for solutions. Please be assured that our team is committed to maintaining that high standard for you every time you reach out. Please feel free to reply here or reach out to us directly at [email protected] if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Popeye, I am so incredibly sorry to hear that you haven't been able to feel any sensation while using the Foot Massager. I completely understand the frustration of investing in a product for relief, only to feel like it was a total waste of money when it doesn't perform as expected. Please be assured that your satisfaction is my top priority, and we are committed to helping you get this working correctly. After looking into your account, I see that you received your replacement unit on April 4, 2025. While this does fall outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a solution. We truly want to provide the right support to ensure you finally experience the relief you deserve. I will be reaching out to you via both phone and email shortly so we can walk through the settings together and find a path forward that works for you. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at [email protected]. Warmly, Nicky Nooro Support Team

Hi Wally, I want to thank you for being so candid about your experience. I truly hear your frustration, and I want to sincerely apologize for the disappointment you’ve felt with the results and for the impression left by your recent follow-up call. I completely understand why you’d feel skeptical after investing in multiple products—the gel, detox pads, and UV light—without seeing the breakthrough you were hoping for. Please be assured that Nooro is a legitimate company dedicated to wellness, and we are certainly not a scam. It deeply bothers me that you felt pressured into an additional cost rather than supported in your progress. That is not the standard we strive for. After looking into your account, I see your original order was placed on March 14, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you feeling like this was a wasted effort. We truly want to provide a real solution and find a way to help you that doesn't involve simply asking for more money. I will be reaching out to you via both phone and email shortly so we can discuss a proper way forward and turn this experience around for you. In the meantime, if you have any other concerns, please don’t hesitate to reach out to us directly at [email protected]. Warmly, Nicky Nooro Support Team

Hi Howard, Thank you so much for the 5-star! I understand how great it feels when a product actually does exactly what it’s supposed to do. I can totally relate to that feeling of satisfaction when you find a solution that just works. Please be assured that we are committed to keeping that experience great for you. Please feel free to reply here or reach out to us directly at [email protected] if you ever have questions or just want to share more about your progress. We’re here to help and ensure you continue to have a smooth experience with us! Best regards, Nicky Nooro Customer Care Team

Hi Michael, It is clearly frustrating to have one of your devices acting up, especially since you’ve been so diligent about charging and caring for them both equally. We truly understand how disappointing it is when a reliable routine is interrupted by a technical glitch, and we want to ensure you get back to full relief as quickly as possible. After looking into your account, I see these were purchased on March 6, 2025. While this is outside our 90-day money-back guarantee, and we are currently out of stock for immediate replacements, please be assured that we still want to help you find a solution. We will be reaching out to you shortly via both phone and email to discuss how we can best support you and get you back on track. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Best regards, Nicky Nooro Support Team

Hi Stephen, I completely understand the confusion! It can be a bit jarring to receive an email when you aren't quite sure who is reaching out or why. I sincerely apologize for any surprise this caused. To clarify, our records show a purchase for the Nooro Foot Massager 2.0 made on March 11, 2025. We want to ensure everything is running smoothly with your device and address any questions you might have. Please be assured that we are here to support you. We will be reaching out via phone and email shortly to provide more details and help you with any needs you may have. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Best regards, Nicky Nooro Support Team

Hi Cheryl, I sincerely apologize for the frustration and any unwanted messages you’ve received. We completely understand how upsetting it is to get texts for something you don't recognize, and we want to ensure this is resolved for you immediately. To clarify, our records indicate a purchase for the Nail Fungus Light made on March 16, 2025. However, since you don't recognize this, we want to investigate if there was a mistake or if someone else used your contact information. Please be assured that we are looking into this right now. We will reach out via phone and email to help clarify the situation and ensure your information is handled correctly. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Best regards, Nicky Nooro Support Team

Hi Patricia, I am so sorry to hear that you haven’t experienced the relief you were hoping for. We completely understand how disappointing it is to invest time into a product and not feel the physical improvement you deserve. Please be assured that we truly value your feedback, as our goal is always to help our customers move more comfortably. After checking your account, I see your Knee Brace was purchased on March 14, 2025. While this falls outside of our 90-day money-back guarantee, we still want to do our very best to help you. We genuinely care about your wellness journey and don't want you to feel left without options. We will be reaching out to you via phone and email shortly to discuss how we can further assist you and find a positive way forward. In the meantime, if you have any other questions, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Best regards, Nicky Nooro Support Team

Hi Byron, I completely understand the confusion! It can definitely be a bit jarring to receive a message when you aren't quite sure who is reaching out or why. I sincerely apologize for any surprise this caused. To clarify, our records show a purchase for the Nooro Foot Massager 2.0 made on March 16, 2025. We want to ensure everything is running smoothly with your device and address any questions you might have about the order. Please be assured that we are here to support you. We will be reaching out via both phone and email shortly to provide more details and help clarify this for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. Best regards, Nicky Nooro Support Team

Hi David, I am so sorry to hear that you haven’t felt the results you were looking for. I completely understand the frustration and skepticism that comes when a product doesn't meet your expectations—it's the last thing we want you to feel. Please be assured that we are a real team of people here, and we truly care about your wellness journey. After checking your account, I see your purchase was made on March 14, 2025. While this falls outside of our 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a solution. We still want to do our very best to help you find relief. We will be reaching out to you via both phone and email shortly to discuss how we can further assist you and turn this experience around. In the meantime, if you have any other questions, please don’t hesitate to reach out to us at [email protected]. Best regards, Nicky Nooro Support Team

Hi Rick, Thank you for reaching out to us and sharing your honest experience. I want to acknowledge the effort you’ve put into your treatment; I completely understand how frustrating it is to stay dedicated and rarely miss a day, only to feel like your situation hasn't significantly improved. Please be assured that we take your feedback seriously and are committed to helping you find a positive way forward. In reviewing your account, I noticed that your order was placed on March 5, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to assure you that we still want to help you achieve the results you’re looking for. I also tried reaching out to you by phone today but was unable to connect, so I will send message to your email with the full details of our proposed resolution to ensure everything is handled to your satisfaction. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at [email protected] or call our line at 1-332-203-0567. We are here to support you! Best regards, Nicky Nooro/ Okita Support Team

Hi Carol, It is so wonderful to hear that Jan was able to truly listen and turn your experience around! We completely understand how important it is to feel heard when you're frustrated, and we’re so glad she could provide the support and quick action you needed. Your kind words mean a lot to us, and I’ll be sure to share this glowing praise with Jan—it will make his day! We’re grateful to have you in the Nooro community and are always here whenever you need a hand. Best regards, Nooro Support Team

Hi Mary, It’s so heartening to hear that your new socks are providing the grip you need! We truly value your safety, and we completely understand how a little extra traction can make a world of difference in feeling secure and independent at home. We’re so glad we could help solve that sliding issue for you. Keep wearing them daily—it’s the best way to stay steady and confident on your feet! Thank you for sharing such a wonderful update with us. Best regards, Nooro Support Team