Noun Naturals

Thank you for your feedback. After reviewing your order, we can confirm that it was shipped approximately two days after it was placed through Amazon's international fulfillment network. An order confirmation and shipping information were provided at that time. As this is an international shipment, delivery times are typically between 7-14 business days depending on the destination country and local customs processing. We understand waiting for an international order can be frustrating, but your order was dispatched promptly and is currently in transit. If you'd like an updated tracking status, please contact our support team and we'll be happy to assist.

We're sorry for the confusion and hope everything has since been resolved. To clarify, you should never need to download an additional app to track your Noun Naturals order. Tracking information can be accessed directly through the shipping carrier's website, such as USPS, UPS, or FedEx, using the tracking details provided with your shipment. If you were prompted to download an app, it was likely the Shop app by Shopify, the platform that powers our store. While some customers choose to use it for order tracking, it is completely optional and not required to receive tracking updates. If you're still having trouble locating your tracking information, please reach out to our support team and we'll be happy to provide it directly and help however we can. The Noun Naturals Team

We love Steven!

We're sorry for the experience and want to provide some context. After reviewing your order, we discovered there was an issue with the original shipment during customs processing. Unfortunately, the package never successfully cleared customs and never made its way back to us, which created confusion and delays on our end. We should have identified the issue sooner, and we apologize for that. Once we confirmed what had happened, we immediately sent a replacement order, which was shipped approximately 14 days ago. Based on the transit time, it should have arrived by now or be very close to delivery. We understand your frustration and appreciate your patience throughout this process. If you have any questions regarding the replacement shipment, please contact our support team and we'll be happy to assist.

Thank you, Ayaan! We try (:

Glad we got your order taken care of brother!

Hey Matthew it's Steven brother. I didn't receive any emails from you in regards to your order. Can you please reach out to [email protected]? Thank you so much.

Hey Erick! Thanks for the review! Glad you found the natural products you've been looking for!

Hey Benji, we truly apologize for the delay on your order and understand the frustration this has caused. We're glad to share that our shipping issues have since been resolved. Please reach out to us at [email protected] so we can issue you store credit and ensure you're fully taken care of. Your patience means a lot to us, and we're committed to making this right.

Hi Tommy, We're sorry for the frustration and wanted to provide some additional context. After reviewing our records, we can see that we responded shortly after you contacted us and continued the conversation through a new email thread to provide updates on your order. We also see that your order was successfully delivered a few days after this review was posted. If for any reason you still have not received it, please reach out to us and we'll be happy to investigate further. As an apology for the delay and inconvenience, we've also refunded your shipping costs. We appreciate your patience and hope you're now enjoying your products.

We're sorry you're disappointed with your experience. After reviewing your order, we can confirm that the order was canceled in February and a full refund was issued at that time following your request. On April 18th, after receiving a further inquiry from you, we resent the refund confirmation to ensure you had a copy for your records. Because the order had been canceled and refunded, no shipment was dispatched. We understand how frustrating order and refund issues can be, and we're always happy to investigate any concerns directly. If you believe there is still an outstanding issue with your refund, please contact our support team with your order details and we'll be glad to assist further. The Noun Naturals Team

Hi Aamir, We understand your frustration and wanted to provide an update for anyone reading this review. After reviewing the order, we can confirm that it was shipped and successfully delivered before this review was posted. We recognize that delays can be frustrating, and we're sorry that your experience did not meet expectations. However, the information in this review no longer reflects the final outcome of the order.

We're sorry for the experience and would like to clarify what happened with your order. The UK and Europe are actually our second-largest market after the United States, and we successfully ship thousands of orders there. After reviewing your order, we can confirm that it was originally shipped on February 22. Unfortunately, the package never made it past the export process and became delayed before reaching its destination. Once the shipment was returned to us, we immediately sent a replacement order at no cost to you at the end of March. We also issued a refund as a goodwill gesture for the inconvenience. According to our records, the replacement shipment was successfully delivered. If for any reason you still have not received it, please contact our support team and we will investigate immediately. While UK deliveries typically arrive within 7-10 business days, customs and carrier issues can occasionally create delays outside of our control. In this case, we recognize the experience fell short of our standards, which is why we reshipped the order free of charge and provided a refund. Thank you for your patience.

Hi Leandro, I completely understand your frustration and I’m really sorry for the fulfillment delay. We’ve been experiencing challenges as we’ve grown, but we’re taking serious measures to make sure this does not continue happening. Your order has been canceled and the refund has been processed through Shopify on our end. I also sent screenshot proof to your email showing that the cancellation went through and the refund was issued. I apologize again for the experience here.

We understand your frustration and appreciate the opportunity to clarify what happened. This order was canceled at your request before it was dispatched. Despite the cancellation, we still arranged for the order to be shipped to you at no charge as a gesture of goodwill. We always aim to accommodate our customers wherever possible, and in this case we honored your cancellation request while also ensuring you still received the product. If you have any questions regarding your order, please contact our support team and we'll be happy to help.

Thank you so much Viktor, I really appreciate the support and loyalty over the past year. I’m glad the products have become your go-to and that your hair has been feeling healthier, stronger, and easier to manage. I also completely hear you on the delivery side. We’ve been working through fulfillment challenges and are making serious improvements there, so the overall experience matches the quality of the products. Really appreciate you sticking with us and recommending the brand.

Thank you so much Dion, I really appreciate the detailed feedback. I’m glad the shampoo, conditioner, and support experience were good overall. I completely hear you on the bottle and shipping issues, and those are things we’re actively working on improving. Also, we’ve already solved the watery shampoo issue, so the shampoo will have a thicker consistency very soon. Feedback like this genuinely helps us make the products and experience better.

Thank you so much Hamza, I really appreciate it! I’m glad the shampoo, conditioner, and hair oil have been working well for you. It also means a lot to hear that our customer service was helpful and quick to respond. We truly appreciate your support and would love to have you order again.