Noun Naturals (nounnaturals.com) has a 3.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 70% of negative reviews. Last updated 2026-08-10.
I had a really good experience with Noun Naturals. Their customer service stood out the most to me—they were quick to respond, very helpful, and genuinely cared about resolving my question. It’s refreshing to see a brand that actually supports their customers like that. I’d definitely recommend them and would order again.
Reply from Noun Naturals2026-05-20
Thank you so much Jorden, I really appreciate it! I’m glad we were able to help and that the customer service experience stood out to you. We genuinely care about making sure customers feel taken care of, so this means a lot.
Hi Aisha, I’m sorry for the confusion here. We’ve actually tried reaching out 3 times because the shipping address on the order does not include a house number, and we’re receiving an alert asking us to double verify the address before shipping. Please contact us back at [[email protected]](mailto:[email protected]) with the full shipping address so we can get this resolved. I’ll also be sending a follow up email directly.
The people who work there are really nice and understanding. Honestly one of the best services that I have EVER gotten. Responses are almost instantaneous. I wish everybody would take this care of their customers.
Reply from Noun Naturals2026-05-20
Thank you so much Arnas, this seriously means a lot. I’m really glad we were able to help and make the experience smooth for you. We truly care about our customers, so hearing this is incredibly appreciated.
Love these guys! Product and customer experience is amazing. Had trouble finding a package and customer support was able to send a new shipment (still waiting on it) but super stoked!!
Reply from Noun Naturals2026-05-20
Thank you so much Pranav, I really appreciate the support! I’m sorry again for the trouble with the original package, but I’m glad we were able to help get a new shipment sent out for you. Really appreciate your patience and I’m excited for you to receive it.
IT DELIVERLATE BUT THE PRODUCT IOS QUITE SATISIFIED
Reply from Noun Naturals2026-06-15
Hey Ayat, glad the Hair Oil was delivered safely to you aside from the shipping delays. Thank you for sticking with me and being so patient. We greatly appreicate it so much.
Order from feb 8th and today date is 24 and they never shipped my order. When I emailed them they told me to wait because they didn’t get through January orders send outs??? Thats Ridiculous. Worst customer service and worst experience.
Reply from Noun Naturals2026-05-20
Hi Mustafa, I completely understand your frustration and I’m truly sorry for the delay with your order. We were transparent from the beginning that orders were delayed due to the fulfillment backlog, and we’ve been doing our best to get back to customers as quickly as possible. Once you let us know that you wanted your order canceled, we canceled it and issued the refund immediately. I apologize again for the experience, and we’re making serious adjustments to prevent this from happening moving forward.
F
FA · 1 review · Verified · Experienced 2026-02-07 ·
★★★★★
This is the second time buying it,
This is the second time buying it,
It’s a good product but it takes a long time to arrive and sometimes it dries my hair and my curls are getting looser.
Shampoo is natural and cleans hair well and the conditioner is also natural and hydrates hair well and makes it feel a lot softer
Reply from Noun Naturals2026-05-20
Hey Abdullah, thank you so much for the review. I’m really happy to hear the shampoo cleans your hair well and that the conditioner leaves your hair feeling softer and more hydrated. We put a lot of care into making the products natural while still performing well, so I truly appreciate you noticing that.
I love the new bottles, and this is the second time im ordering beacause the shampoo and conditioner is just that freaking good
Reply from Noun Naturals2026-03-02
Really appreciate you coming back for a second order. That’s the biggest compliment we can get. Glad you’re loving the new bottles and even more glad the shampoo and conditioner are delivering like that. We’ll keep raising the bar.
Hey Prakash, I’m really sorry for the delay with your order from January 4th. I completely understand the frustration with waiting that long, and I apologize for the experience. I’m really happy your order still made it to you, and I truly appreciate your patience and support.
U
User · 1 review · Experienced 2026-01-10 ·
★★★★★
I like there products i have been a…
I like there products i have been a customer for 2+ years really enjoy the hair and beard oil, they work great and are priced good. although over the past 5 or so months it has been absolutely brutal to get a straight answer on when my order was finally going to be available and to ship. They seem to be going through a change with the way they ship and putting new ingredients in a product i already thought was great. Pushing the goal post for months and not giving truthful updates on why no one’s order is getting shipped is unprofessional, instead they seem to be using the time posting skits on social media… There products are 5 stars for me before this last couple months I thought the customer service was great too. They need to get it figured out, wish the best
updated edit- still have not received product was purchased NOVEMBER 17th…
Reply from Noun Naturals2026-01-12
Hi, this is Steven, Operations Manager at Noun Naturals. I really appreciate you taking the time to write this and I’m genuinely glad to hear you’ve been enjoying the hair and beard oils for the past two plus years. That loyalty means a lot.
You’re also right about the last few months. We’ve been in a rebuilding phase, actively restructuring our supply chain so we can keep inventory on hand consistently while scaling at a much larger level. That kind of growth isn’t a one day turnaround and it has taken months of behind the scenes work to dial in the final details so we can move forward strategically and sustainably.
On the communication side, I want to be clear that I personally check website inbox messages, emails, and TikTok inbox messages at least twice a day. Our standard response time is within 24 to 48 hours across all platforms, and we’re continuing to improve as volume increases.
I appreciate your honesty and patience. We’re focused on making sure both the products and the experience live up to the standard you expect moving forward.
I've ordered before and the shampoo and conditioner work very well, I can feel how well the shampoo cleans my scalp after scrubbing my scalp well with the shampoo. And the conditioner leaves my hair super soft In and Out the shower. I like the consistency of the Conditioner, very Thick, and spreads well on your hands to evenly distribute the conditioner.
Reply from Noun Naturals2026-05-20
Hey Elizabeth, thank you so much for this review. I’m really happy to hear the shampoo cleans your scalp well and that the conditioner leaves your hair super soft in and out of the shower. We put a lot of focus into the thickness, spread, and feel of the conditioner, so it means a lot that you noticed. I really appreciate your support.
I’m very particular about hair products, especially anything labeled “clean” or “natural,” because most of them sacrifice performance for marketing. Noun Naturals is one of the few brands that gets the balance right.
The formulas feel intentional — no harsh ingredients, no unnecessary fillers, and nothing that weighs my hair down. My hair felt healthier, softer, and more manageable after consistent use, not just temporarily “silky” from coatings.
What really stands out is the brand’s integrity. You can tell this isn’t trend-driven hair care — it’s focused on long-term hair and scalp health. Everything feels thoughtfully made, effective, and honest, which is rare in this space.
If you’re tired of gimmicky products and want clean hair care that actually works, Noun Naturals is absolutely worth it.
Reply from Noun Naturals2026-01-09
This is incredible to read! You described exactly what we set out to build from day one. Clean and natural should never mean sacrificing performance, and it means a lot that you felt real, lasting improvements instead of temporary coatings.
Hearing you recognize the intention, integrity, and long term focus behind our formulas is huge for us. This kind of feedback fires us up to keep raising the bar and doing things the right way. Truly appreciate you taking the time to write this!
