10 out of 10
10 out of 10 Anna and afi are just outstanding.
About Novelship
Data updated- Website
- novelship.com
- Category
- Hobbies & Crafts
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 218 reviews
- Replies to negative
- 60% (194/322)
Do you own Novelship? Claim this profile for free and start replying to reviews.
About this business
Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Written by the business, not verified by us.Is Novelship legit?
Novelship (novelship.com) has a 3.0 out of 5 rating on OK.one, based on 866 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 60% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Auto-generated from all reviews of this business. For reference only.What people say
The worst buying experience I've ever…
The worst buying experience I've ever had with an app, and the customer support is all just AI chatbots, so good luck!
Top notch experience purchasing my dunk lows
Got my Nike Dunk Sail Dark Marina Blue delivered within a week on a quite good price. Quality and shipment experience was top notch.
Don't waste your money
Ordered shoes on 7.12.25 and still not received. I paid $18.99 for express delivery. No purchase receipt or confirmation email. No purchases shown on website. No way of tracking. Absolutely disgusting service- never again! This is daylight robbery.
Horrible experience
Horrible experience. Sent wrong shoes and size and than they just keep wasting time sending pre made emails. Now I am stuck dealing with credit card company to try and get a refund. The seller doesn't seem to be able to understand English.
Trainers set are clearly poor…
Trainers set are clearly poor fakes!!!!!! Absolute scam!!!
Delays, poor communication
I’ve had significant delays with the seller taking more than 3-4 days to send shoes and it’s now day 10 and still no progress with the seller which is frustrating because the gift was for Christmas for my daughter. When chasing a refund, the response was so generic like an automatic reply from a robot which covered some basic aspects/information about offsets for restocking saying I’m losing 10% from the total paid even though the seller has taken more than 10 days to send shoes. Simply put, I’m just looking for a full refund since Novelship is taking forever! There has been no restocking yet the generic response informs me of it and I’m expected to get a refund at a 10% loss. I contested for a full refund, now I’m waiting for another response which has taken over 3 days because Novelship is answering tickets in order received which is another generic message that shows how automated this website is. Just refund me so this transaction is finalised! This transaction with Novelship has left me feeling like this is a scam company that doesn’t value good customer service. Everything on the website and how it navigates looks well set up but my experience has been frustrating and I’m left disgusted with how slack and slow communication is and timely processes are done. Unprofessional, it’s false advertising like they have sellers with guaranteed stock to fulfil the orders for each size. They need to change how they work with sellers and have them pay for cancellation fees if they advertise stock they don’t already have.
Absolutely Trash
Absolutely Trash. You might get what you ordered eventually. But the expedited shipping fees are a scam, I paid over $90 to get my order in 5-7 business days, the emails even said 1-3 business days at one point. It has been nearly 3 weeks and still nothing. The emails from the staff are probably the most frustrating part.
Awful customer service and delivery!
Would purchase from here again
Ordered a pair of trainers as a Christmas gift to replace a pair from a few years ago which we can’t find in the shops anymore. First time shopping here. The trainers arrived well in time for Christmas (before the expected date) in perfect condition.
Great product lovely trainers
Great product lovely trainers, first time ordering from novelship and very impressed, will be ordering again xx took 3 weeks from Japan to uk ,very pleased 😢
Absolutely poor and bizarre customer…
Absolutely poor and bizarre customer service. I bought a pair of shoes almost a month ago, and today my order was cancelled with a ridiculous excuse. I purchased these shoes for an important competition, but unfortunately I had to buy another pair because the information on their website was misleading. I even chose the expensive express shipping option, yet they still failed to deliver within the timeframe stated on their website. I strongly advise against buying from them, especially paying extra for express shipping, as they do not deliver as promised.
A little bit worried as a first timer…
A little bit worried as a first timer using this platform, been looking anywhere and found it here. But, they had me waiting for days. Fortunately when i asked them for updates what is happening on my shoes, they explained to me. Also the tracking updates is a little bit slow so it is not accurate, maybe can work on that. But overall, the shoe came perfect and authentic. So still happy with the experience..
AVOID AT ALL COSTS
The worst Customer Services you could ever want to encounter. After waiting over 3 weeks for an order, for a pair of shoes, the box was damaged and opened. There was one shoe. Even the delivery driver mentioned it. I took photos and a video and for 2 weeks this appalling company have been asking for more info. They have asked me to report it to the Police ! Report what? The Police want to know where it happened (I don't know) when it happened (I don't know) and how it happened (I don't know). Have to contact the bank to arrange a chargeback
SCAM COMPANY - AVOID
Joke of a company. Made a purchase that never arrived and now I am chasing a refined. Avoid at all costs. These guys are dreamers and con artists in the extreme.
Ordered a Gucci vest that was in stock…
Ordered a Gucci vest that was in stock and authentic supposedly. After paying 1400 dollars I learned that the item was not in stock, had to be authenticated, and not authentic. This was three weeks ago am waiting on a refund. I did not trust the company to send my refund so I had to get my financial institution involved. Do not use this company, it is a scam.
SCAM SCAM SCAM!!!!
SCAM SCAM SCAM!!!!! said the buyer has shipping delays for over a month! When asked several times to cancel and refund me they have completely ignored
Terrible experience
Terrible experience. Ordered a new shoe which never arrived. Customer service is basically non existent
f there is 0 star I would give this…
If there is 0 star I would give this website. Please DO NOT BUY from them, first they delayed my order then they cancelled it and there is no refund. Do no fall into their false advertisement. Be safe and watchful of such scammers. I lost around 300 UK pounds, save yours
4 star
got my order kinda late bcs they need to change the seller(?) but actually worth the price and shoe atleast nice