Nurp is a financial software company dedicated to helping investors harness the power of algorithmic trading. Our advanced trading algorithms are designed to analyze and execute trades in Forex, Gold, and Cryptocurrency markets—giving individuals an edge through automation, data, and precision.We work with high-net-worth individuals, entrepreneurs, executives, and those planning for retirement who are seeking smarter, tech-driven ways to grow and manage their portfolios. Whether you're new to algorithmic strategies or looking to scale your investment performance, Nurp provides the tools, transparency, and support to help you stay ahead of the curve.Our commitment to innovation, education, and client success is at the core of everything we do. We believe in empowering our clients with cutting-edge technology backed by real results and real people.
Written by the business, not verified by us.Nurp (nurp.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team and account managers for being extremely responsive, highly knowledgeable, and always available to assist with any questions. People truly appreciate the clear explanations, patient guidance during the onboarding process, and regular updates that make navigating these financial tools much smoother and easier. However, some customers also noted facing frustrating connection issues and unexpected technical delays when trying to set up and run the software properly. A few reviewers were deeply dissatisfied with the lack of timely responses from customer service when attempting to resolve these urgent technical problems.
Auto-generated from all reviews of this business. For reference only.Omar has provided me with outstanding service from start to finish. He helped me set up my VPS and made sure everything was configured properly so I was up and running without any issues. When my system went offline, he responded quickly and walked me through the resolution until everything was back online. Highly recommended — reliable, responsive, and very helpful.
I want to recognize Alex Conta for the exceptional customer service he continues to provide in support of my NURP membership. On an ongoing basis, Alex has been professional, knowledgeable, patient, and genuinely committed to making sure my questions are answered and my needs are handled promptly. His communication is always clear, his follow-through is excellent, and he consistently makes the experience feel smooth and stress-free. Alex’s customer service skills are truly exceptional and are one of the main reasons I remain a NURP customer. I sincerely appreciate the level of care and support he continues to provide. Highly recommended.
Omar always answers my questions and helps me make sure my investment journey is a good one. Thanks for being so patient with me during our calls.
I had very bad service with connecting the server to the algo and then it lost a lot in that process- The Midas account lost a big amount amount after one good month so I was back at zero
Can’t beat the support offered here. Having a great RM makes all the difference, and a huge shoutout to Alex, who consistently goes above and beyond. He’s responsive, knowledgeable, personable, and genuinely cares about the people he works with. In an industry where relationship management and the level of support offered can make or break the entire experience, this is a no-brainer.
Hi AH! Thank you for the shoutout to Alex! We'll be sure to pass along your kind words to him directly. Responsive, knowledgeable, and genuinely invested in our Nurp users are priorities for our Relationship Managers and support team. We're glad to hear that's been your experience We're happy to have you as part of the NURP community! Best, --Your Nurp Team
The technical support from Alex was prompt, professional and easy to work with. The setup process was straightforward, and I was guided through the necessary steps without any unnecessary complications. My questions were answered clearly and the support made the implementation very easy.
Hi T! Thank you for your feedback. We're glad Alex was able to keep the setup process straightforward and guide you through each step without unnecessary complications. We'll be sure to pass along your kind words to Alex directly. Clear communication and a smooth setup are what we aim for. It's great to hear that was your experience. We're happy to have you as part of the NURP community. Best, --Your Nurp Team
Lost $380,000 in 7 months with these people prior to them changing their name to Nurp....same management same algos with some modifications. I would run if your thinking of paying thousands for licensing fee. I jumped to another company which is not going so well either....they all are the same....all rainbows and butterfly's till they get your money then drop you like a hotcake...
Alex Conta with NURP has been a great source of knowledge and follow up for me. He is responsive with my inquiries and I can always go to him for questions and help with the platform.
Hi Jim! Thank you for sharing your feedback! We're glad Alex has been a reliable source of knowledge and follow-up, and that you feel comfortable going to him with questions or platform help. We're here to assist when you need us and are happy to have you as part of the NURP community! Best, --Your Nurp Team
It was a little clunky getting started, I use Chrome and the Nurp program doesn't operate on that platform, so I had to switch to Edge for the system to operate. Plugged in $10k and waiting a week with no action. I understand it's likely waiting for an entry point, but the gold market is going nuts right now.
Hi Jim! We appreciate the honest feedback. That initial friction is definitely not the standard we strive to deliver, but please know we are fully here for you to make sure everything gets running smoothly. Issues like this are rare for Chrome, which usually works seamlessly on our platform. Our team will be sure to take a targeted look at your account environment to clear up any bottleneck. Be sure to reach out if you need us. Your Relationship Manager will address any timing questions and review setup parameters during your next touchpoint. Welcome to the Nurp Community! Best. --Your Nurp Team
I recently decided to stop my Argo strategy as it has hit a hard stop loss, and transfer the remaining fund to Midas. Alex Conta (my RM) helps me a lot during this process, setting up the VPS, teaching me how to log in, etc. I feel the energy that he is very passionate about his job as it helps people manage their financial with a peace of mind. Thank you again Alex, for walking me through the process patiently!
Hi Astrid! Thank you for sharing your feedback. We're glad Alex was able to make the transition from Argo to Midas smooth for you, from the VPS setup to getting comfortable logging in and finding your way around. Our team genuinely cares about helping members navigate these moments with confidence. We'll be sure to pass along your kind words to Alex directly. Best, --Your Nurp Team
The team is fantastic! From the CEO to the chief data scientist to the support team - absolutely great. I appreciate the weekly updates, monthly webinars - the team's desire to continue to improve their algo performance. My community manager Jordan is top notch - always ready to help, hop on a call, respond to emails. Can't say enough good things about this crew!
Hi Edsel! Thank you for such generous feedback about the whole team! It means a great deal to hear that the effort across the company, from leadership to data science to support, is coming through in your experience. We're glad the weekly updates and monthly webinars have been valuable, and that the commitment to improving algo performance is showing. Jordan being ready to jump on a call or respond quickly is exactly the standard we want every community manager to hold, and it's great to hear that's been your experience. We appreciate you taking the time to share this, and we'll be sure to pass along your kind words to Jordan directly. Best, --Your Nurp Team
I started using their Midas algorithm and am already up 8% in the first month. It seems like every time there were previous drawdowns it was because of tail risk events from mean reverting or averaging systems that they had before. Midas trades only on momentum and does not average or scale into a losing trade which makes it fundamentally different than anything they have had before so I think this system will crush it long term. The way it trades is simple yet sophisticated and the extensive testing they have shared is lining up with the performance so far. Looks promising!
Hi Connor! We are delighted to hear about your positive experience with our Midas algorithm and its strong initial performance. It's wonderful to know that you appreciate the distinct approach of this system, especially its momentum-based trading and avoidance of averaging into losing positions. Thank you for sharing your encouraging feedback! --Your Nurp Team
I've been working with Alex Conta as my relationship manager for a good while now, and he's been a big part of why I've stayed. We have monthly calls, and he consistently answers every question with patience and efficiency — never rushed, never vague. What I value most is how he's handled the difficult stretches. Results haven't always gone the way I hoped, and in those moments he's been straight with me, walked me through what was happening, and given me every bit of support within his reach. That kind of consistency when things aren't going well says far more than good service when everything is smooth. Responsive, honest, and genuinely invested in the relationship. If you get Alex as your point of contact, you're in good hands.
Hi LM! Thank you for your review. We appreciate your wonderful feedback and are so pleased to hear about your positive experience. It's rewarding to know that our team's dedication to providing patient, efficient, and honest support has made such a significant impact, especially during challenging times. Your kind words highlight exactly what we strive for in Member Success, and we'll be sure to pass them along to Alex directly. Best -Your Nurp Team
Excellent support . Seamless connection to Ninja Trader
Hi Doug! Thank you for your review. It's great to hear the NinjaTrader connection has been seamless and that the support you've received has met the mark. Making the setup process smooth and getting you the help you need along the way is exactly what we aim for. Welcome to the NURP community! Best, -Your Nurp Team
Customer Service Makes a difference. NURP continues to innovate to address the changing market. Frequent communication, office hours and responsive agents assigned to your account help you to make sense of it all. Alex Conta has done an exceptional job to help me understand how the algorithms work and what works best with changing markets. Recently I've seen an improved emphasis on risk management and back testing of new strategies to evaluate their performance. I would like to see more research about broker performance because that factor can vary wildly and impact user's strategy.
Hi David! We're pleased to hear Alex has been a great resource in helping you understand how the algorithms work and adapt to changing markets. It's great to know our continued focus on risk management and strategy back testing has stood out as well. Thank you for taking the time to share your experience, and for being part of the NURP community for as long as you have. Your kind words will be passed along to Alex directly. Best, -Your Nurp Team
I joined on Jun 22 and invested $25,000 and a fee of ~$6000. My account has not traded since. It's always something different. Always Something I need to do. I expected autotrading by an algorithm that was working daily. Now its a Ninjatrader problem.
Omar was such a great help and so patient to me in even setting up my Fusion account. He took time to make sure that I did it.
Hi Joy! We're so happy to hear that Omar provided such patient and helpful assistance with your account setup. We truly appreciate your review and will be sure to pass along your kind words to Omar directly. Welcome to the NURP community! --Your Nurp Team
Jordan has been our account manager for a couple years now. He has done a great job overall. He is very prompt in responding to my inquiries. Jordan also listens to concerns and takes his time to respond with pertinent details. He has been very helpful and we have enjoyed working with him. Thanks
Hi Jeff! Thank you for taking the time to share this! It is wonderful to hear that Jordan has made such a positive impact over the years. Being responsive, attentive, and thorough are qualities we value deeply on our team, and we are glad that has been your experience. We will be sure to pass along your kind words to him. We appreciate you being part of the Nurp community and look forward to many more years of supporting you! --Your Nurp Team
Omar is great at answering my questions and guiding me through the changes I want made. I am very non-technical and he is very patient!
Hi Linda! Thank you for the kind words! We are so glad to hear that Omar has been patient and helpful. We'll be sure to pass along your feedback to him. Making our members feel comfortable and supported, regardless of technical background is what we strive for. We appreciate you being part of the Nurp community! --Your Nurp Team
Jordan and staff great to work with. Professional honest company trying there best to offer the best product to return the highest returns on investment.
Hi Steven! Thank you for the wonderful feedback! We will be sure to pass along your kind words to Jordan and the team. We are committed to delivering the best possible experience and results for our members, and we appreciate you being part of the Nurp community. We look forward to continuing to support you! --Your Nurp Team
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