Nurp is a financial software company dedicated to helping investors harness the power of algorithmic trading. Our advanced trading algorithms are designed to analyze and execute trades in Forex, Gold, and Cryptocurrency markets—giving individuals an edge through automation, data, and precision.We work with high-net-worth individuals, entrepreneurs, executives, and those planning for retirement who are seeking smarter, tech-driven ways to grow and manage their portfolios. Whether you're new to algorithmic strategies or looking to scale your investment performance, Nurp provides the tools, transparency, and support to help you stay ahead of the curve.Our commitment to innovation, education, and client success is at the core of everything we do. We believe in empowering our clients with cutting-edge technology backed by real results and real people.
Written by the business, not verified by us.Nurp (nurp.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team and account managers for being extremely responsive, highly knowledgeable, and always available to assist with any questions. People truly appreciate the clear explanations, patient guidance during the onboarding process, and regular updates that make navigating these financial tools much smoother and easier. However, some customers also noted facing frustrating connection issues and unexpected technical delays when trying to set up and run the software properly. A few reviewers were deeply dissatisfied with the lack of timely responses from customer service when attempting to resolve these urgent technical problems.
Auto-generated from all reviews of this business. For reference only.Super responsive customer support. Patient with newbies!
Hi Charles! Thank you so much for the kind words! We are thrilled to hear that our team made you feel supported, and we truly enjoy being part of your journey. Welcome to the Nurp community. We are here whenever you need us! --Your Nurp Team
I had an excellent Onboarding experience with Omar Vega at NURP.com. Omar was professional, patient, and genuinely committed to helping me understand the platform and its investment strategies. He explained each step clearly, answered all my questions with confidence, and made the entire process smooth and welcoming. His knowledge and customer-focused approach gave me confidence in moving forward. I truly appreciate his support and highly recommend working with him.
Hi Simeon, Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Omar made your onboarding seamless and took the time to answer all your questions thoroughly. We will make sure he receives this recognition! Welcome to the Nurp community. We look forward to supporting you. Please feel free to reach out to Omar or our team anytime. Warm regards, The Nurp Team
I want to recognize Alex at Nurp for the outstanding support he provided throughout my account setup process. He made everything easy to understand, guided me through each step, and was always available to answer questions promptly. His professionalism, patience, and willingness to help made the experience much smoother and gave me confidence in getting started. The only negative aspect of my experience relates to Nurp's sales expectations, not Alex's service. I was told that investors had covered their account fees through profits generated by the GNT trial account within about a month. However, both trial accounts we participated in did not generate any profits during the trial period. Because of this, I believe it would be beneficial for the sales team to present more balanced expectations and emphasize that results are not guaranteed and can vary based on market conditions. Overall, Alex provided excellent customer service and was a pleasure to work with. His responsiveness and dedication deserve a full 5-star rating. Thank you, Alex, for all your help and support!
Hi Sagar, Thank you for the review, and for giving Alex a well-deserved shoutout! We’re thrilled to hear his prompt support and professionalism gave you confidence throughout the setup process. We'll be sure to pass your kind words along to him. We appreciate your feedback regarding expectations and value your perspective. Individual experiences and timelines naturally fluctuate depending on market conditions. Providing clear, realistic context upfront is always our priority. Thank you for joining the Nurp community. Best regards, --Nurp Team
Great, forward thinking company. Always innovating to increase returns while lowering risk. Jordan Hughes is my RM. Great guy, prompt, reasonable and knowledgable when I have questions or requests.
Hi Ash! Thank you for taking the time to share your feedback! We’re delighted that our focus on driving returns while managing risk through ongoing innovation is delivering value for you. We'll be sure to pass your shoutout along to Jordan. We aim to offer top-tier support at every step. It's great to hear he’s been such a prompt and knowledgeable resource. We truly value working with you and look forward to supporting your continued success. Best, --Your Nurp Team
I had to ask for next steps. What Brokerage co to use. How to set up acct... will acct be managed by someone other then me? you take my payment and cant on board for 5 days? opening broker acct takes a week... I have vision disability so navigation on new programs take time for me. Omar is great but process gets an F
Hi John, Thank you for sharing your feedback and giving us the opportunity to address it. We are glad to hear that Omar has been a positive part of your journey. We'll be sure to pass along your kind words to him. We truly value your candid insights regarding the onboarding process. While setup involves several moving parts, we recognize that we fell short in ensuring you felt fully guided throughout, something we take very seriously. We appreciate your patience and are committed to ensuring the rest of your experience reflects the high standard you expect. Please don't hesitate to reach out to us directly at [email protected]; we are here to support you every step of the way. Best, --Your Nurp Team
8/26/26 Update I realized the system disconnected again (number 6). I dont know how long it has been disconnected. I had to reach out to understand why copytrader with Tradovate was not working. Once again told to go back through and reconnect my account. When asked why this is happening, i just keep getting told "Its all fixed now and shouldn't happen again. Let us know if you notice it isn't working again," I really feel like I am being used as a test subject for their software. 8/3/26 Update After a seamless initial connection, it has been nothing but disconnections and delays. There have been numerous (~5) times over the last month that the system disconnects and the copy trading does not communicate. There is no way to tell when the system is communication properly or not. The status still shows online, but it is not communicating or copying trades. It has been over a month since the last trade actually executed. The only saving grace is that not executing these trades has saved me money, since the model is down overt the last ~5 weeks. Communication has been rough, as I have had to set up calls to get answers on connection issues and ask for a subscription waiver (which they did waive 1 month). Based on comments in the last monthly call, it seemed like there were more disgruntled members than not. I plan to continue monitoring during my short cancellation window and then make a decision if I proceed or not.
Hi Nick, Thank you for sharing your feedback. We understand your concern and share the frustration regarding recent connectivity issues tied to broker infrastructure. While these interruptions stem from their end, we are actively prioritizing a solution on our side to detect these interruptions much faster and keep your system running smoothly, as well as developing a permanent fix to limit and potentially eliminate issues like this altogether. We’re glad our team could assist with the subscription waiver, and we remain fully available to assist you both during your decision window and moving forward. Please feel free to reach out to your RM directly or to our Nurp support team for help along the way! Best regards, The Nurp Team
Just lost another 75K. That takes my overall total loss to 1.2 Million. They sold me on the last edition where my position was leveraged 4x. The bad thing in addition to losing that much money, is not one customer service rep called or emailed me back. NOT ONE. Be VERY SUSPECT of this company.
I joined NURP years ago and lost all my money about 8 months in due to "an uncontrollable Black Swan Event". I followed all the guidelines and used recommended conservative settings. That's fine and part of the game, as I was well aware of the risk. However the disappointing part is the complete lack of customer service during my period of full engagement with their product. Most of the time they would not respond, or when thy would, it would take days... even with clear technical errors caused on their side. My accounts have been at zero for over well a year and the only contact I receive is a random generic email. They have no clue or care to call and ask why my account has been inactive. This company's core strength is a marketing, not investment. I wish the actual product was even 50% as good as their marketing and they had even 5% customer service abilities. Invest with caution
Had a great first experience at NURP with the onboarding, Alex made it quick, easy and gave me the info I needed.
Hi Lucas! We are so happy to hear you had such a positive first experience with our onboarding process! We appreciate you sharing your kind words and are glad we could make it easy and informative for you. --Nurp Support Team
The young man that convinced me and onboarded me was very nice and helpful. That is when it changed, it became a figure it out for yourself. I certainly will figure it out but you sure are lacking in your customer care once you get your hands on the buy in money.
Hello Jack, Thank you for sharing your feedback. We are glad to hear that your onboarding experience was positive. but are sorry to hear that you felt unsupported afterward. That is certainly not the level of member support we aim to deliver. We want to make sure you have everything you need to feel confident moving forward. Whether you need technical assistance, help navigating your software settings, or further guidance on your account, our support team is fully available to assist you. Please reach out to us directly at [email protected] or through your member portal. We would love the opportunity to connect you with a team member who can guide you through any questions you currently have and ensure you have continuous support. Best regards, The NURP Team
Hi Steven, We're so glad to hear that everything went smoothly for you. We truly appreciate your wonderful feedback! --Nurp Support Team
I am surprised at the amount of positive reviews. Then I realized ALL the positive reviews are from very recent customers. Date the reviews and you will find two levels. Old members are all negative because they have lost all their money. New members are all positive because they haven't lost all their money YET!
Alex was able to answer all of my questions clearly
Hello Demetrios! Thank you for your review. We are so glad to hear that we were able to answer all of your questions clearly. We appreciate your kind words. Best, Nurp Member Success
Omar is so polished. Wish I could steal him away for my company!!!
Hello Joseph! Thank you for your review. We are so glad your experience has been great so far and that Omar has been helpful. We completely agree that he is a fantastic asset to our team. We appreciate the high compliment regarding his professionalism and will be sure to pass your kind words to him. Thank you for being a part of the Nurp community and for taking the time to share your positive feedback! --Nurp Support
I have been a customer of Nurp for a few years. I am on my third set of trading algorithms. Their trading algorithms run through an offshore third-party broker using extreme leverage. My personal experience - nothing but losses. Dumb on me for not learning my lesson after the first account blew up. The key question you need to ask the guys at Nurp is how much back testing they have performed and ask to see the data. Back testing means they test the algorithm using real world prior data. Of course, past performance does not guarantee future results - but it is a very good indicator. Do yourself a favor and find a US-based trading opportunity. If it's too good to be true...
Can’t open an account.It won’t send me a code for my email.
Avoid. Have only ever lost money with these bots. Thought I’d give it 1 last go last year with their new Argos and Talos bots that looked promising. Talos took all my money after 3 months, Argos bot has now blown after being in huge drawdown all year and making nothing. Stay well away. Huge signing up fees, huge license fees - they did pause these though during drawdown but after paying $30k to join a program that just takes all your money anyway. They don’t work, copiers are killed by fees!!!
Alex did a great job explaining how to set my account up. I always felt like he had my success as his goal.
Hi Jim! Thank you for the kind words! We are so glad to hear that our team provided such helpful support during your setup. We take great pride in our commitment to our clients goals, and we will be sure to share your feedback with the team. We are excited to have you with us! Best regards, The NURP Team
Communication and transfer went flawless.
Hi Helmuth! Thank you for the great feedback! We are happy to hear that the communication and transfer process went so smoothly for you. Our team works hard to make the onboarding experience as seamless as possible, and it’s wonderful to know we hit the mark. We look forward to supporting you as you move forward with the program. Best regards, The NURP Team
Reading the reviews on TrustPilot and I see a lot of recent 1-star reviews with Nurp responding saying they cannot verify the customer. These reviews are short, and have a high frequency from the last week and don't really offer a lot of guidance. I already agreed to sign up, and while I'm skeptical, I thought I would offer my own experience live to be a worthwhile review for those considering this software. First, lets talk about "why" I elected to move forward on this. There is a promotion with a partner broker that I'm also skeptical about, but they are committing to trade with borrowed funds at no cost for 3 months to experience the software, and I felt the ROI on that proposition when projected against the past returns shared was a "now or never offer" and worth trying out. So, I bit and as soon as I can get it live, I can report on it. Additional details: I asked Nurp about their retention rate which they claim to be 92%, which is an extremely strong number. They claim this over 3500 active accounts. That means they should have about 305 unhappy customers. There are 661 reviews on this website and 23% of them are 1 or 2 star, which is about 150ish people. But, 16 of those bad reviews were this past week? It just seems fishy, and I felt people reviewing this algo deserve better guidance. Setting Expectations: Nurp advertised about 1.72% returns per month with the Helios algo approved by the broker. It's the lowest risk, which is why they chose it. But, even at 1.72% per month on a 5X leveraged account the ROI on $20K would be $1720 per month. $1320 less their fees. That's about a 20 month ROI on the Capital in the account if you make withdrawals every month. If you bought a $500K house to rent out, and put $100K down, and paid another $12K in closing fees, and less than 2 years later you made all your money back off that property, every investor in the world would do it again. I can't speak to what those offering negative reviews are seeking. But, if I get the money I put into this project back on that timeline, I'm going to be happy. It frankly sounds too good to be true, which means it probably is, but I want to be able to reference this review as a real time feedback on the performance. There are higher return options as well. Those come with more risk. I will try those out after getting my initial up front investment paid back. Stay tuned. I will update along the way. Presently, I'm awaiting an EIN so this can be done from an LLC I opened last year, and Uncle Sam is slowing me down. But, once that hurdle is cleared, I will have commentary to share with how close to reality their promises are. I believe in transparency. I'm hoping Nurp responds confirming me as a customer, so that as I update this along the way users have feedback from a review that they can legitimately trust versus much of what has been posted so far.
Hi Jason, Thank you for taking the time to write such a thoughtful and detailed review. We sincerely appreciate the transparency, the careful analysis, and your willingness to share your experience in real time with NURP. We value the fact that you approached this thoughtfully, asking questions, running the numbers, and setting clear expectations before moving forward. Clients who take the time to understand risk, projections, and strategy alignment are the kind of long-term partners we’re proud to work with. You are absolutely a confirmed client in our system, and we appreciate your commitment to providing ongoing updates so others can follow a verified experience. That level of openness contributes meaningfully to informed decision-making within the community. We’re looking forward to supporting your journey. Thank you again for bringing a balanced, transparent perspective. --Nurp Support Team
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