Nutrisystem (nutrisystem.com) has a 1.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
An okay weight reduction plan, but some unreasonable restrictions
Been on an auto-delivery Nutrisystem weight reduction plan for several years now and have not lost any weight at all. Actually I gained about 10 pounds. I mostly blame myself, because I like eating and many times overindulge on their delicious chocolate snacks.
However, there are some things that I dislike about Nutrisystem. These include the following:
1) They don't offer a good selection of breakfast foods in my plan.
2) They don't allow me to mix food choices between the different meals. For example, I am not allowed to have lunch foods for dinner and vice-versa. It would be nice if I was permitted to do that. They should change this.
3) They have a habit of making substitutions of food choices without asking my permission. I have the right to not accept food choices I don't like, if they happen to be out-of-stock for food choices I do like. They could call or email me ahead of time to discuss this prior to processing the next order.
4) I think it's unfair that Nutrisystem allows auto-delivery customers to postpone orders only up to 60 days. There are reasons people postpone orders. With me, it is always financial. There should not be any time limit on how long customers can postpone auto-delivery orders.
5) Nutrisystem now has Jenny Craig as a sister company, but in my particular plan, I am not allowed to add any Jenny Craig snacks to my Nutrisystem regular selection. That is so unfair. I should be able to add Jenny Craig snacks to my plan, because I simply love the Jenny Craig Chocolate Lava Cake. I give it an A+. Nutrisystem needs to change this.
The program itself is meh, not worth the price.
The cancelation system however is absurdly predatory. You can't just click cancel. You have to call... and they left me on hold for half the day.
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Linda Hallauer美国 · 2 reviews · Experienced 2026-03-23 ·
★★★★★
Beware!
Beware, people! They no longer take Mastercard, which I've used on their site for YEARS! Dumbest thing ever. The packaging is substandard. Before my next order arrives, the food I still have is freezer-burnt. I don't think I've ever rec'd a piece of French toast that wasn't broken. They substitute without notification. I ordered two of one item one time and they sent me 9! And 12 of something else! The only reason the diet worked for me was because I was starving! One can really only be on the program for maybe a couple months before you start longing for REAL food! Had hoped to try it again before my upcoming class reunion but I'll go elsewhere.
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Robert S美国 · 5 reviews · Experienced 2026-03-17 ·
★★★★★
I've been with nutrasystem for 6years
I've been with nutrasystem for 6years, and had 3 times they have messed up my order but corrected,Now I just got shorted 2 items this last order,They tell me to bad you've had 3 corrections! So now their RIPPING ME OFF!! For not giving me what I paid for!!
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Kevin Herrick美国 · 3 reviews · Experienced 2026-01-15 ·
★★★★★
Buyer beware!
When you join a Nutrisystem plan you are also agreeing to a subscription! I cancelled my food plan Sept 2025. In Jan 2026 I was charged $69.99 for a subscription. Make sure you realize you are stuck with the subscription if you do not cancel that separately! They claimed they sent an email a month before the deduction, but if they did I thought it was a spam advertisement since I hadn't had business with them in four months! REMEMBER! If you cancel your food orders, you must cancel this subscription. What they should do when you call to cancel, they should ask up front if you still want this subscription and give you the option to cancel at same time! READ EVERYTHING before joining this plan. Two service reps hung up on me and the third said even if I speak to a manager there was no way I would get a refund. BUYER BEWARE!!!!!
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Cathy G美国 · 6 reviews · Experienced 2025-10-02 ·
★★★★★
Not Much Food To Order
They keep having less and less food to order! I don’t know if they are going out of business are they just don’t bother replenishing food. I have always done well using Nutrisystem, but if I can get the food what is the use? I am cancelling my Club Advantage. Why pay for $69.99 for no food to order.
I have never been so angry so frustrated and so disappointed with a company. I received my first order and the food was not edible.
I called up to cancel the account and they told me that they had already placed the order. I told him that I didn’t place an order. They said I’d have to pay for it because the order was already placed and they couldn’t pull it.
I received the order I paid for it. I didn’t have an option.
I then get a notification that I’m receiving another order the following month I said I cancelled my account, they said I did not cancel it at the right time and they pulled another order for me. It wasn’t shipped but since the order was pulled, they could not stop it. I then asked to speak to Customer Service. They told me I was gonna have to pay for it. It came to my house I had paid for it. I threw it all away. I got an email from them in response to my email to them saying that they cancelled it. This was a year ago. I thought I was out of the woods.
I just received an email from Nutrisystem telling me that they tried to place an order for me but my credit card wouldn’t accept it. I called them and I said I’ve cancelled my order. I no longer have Nutrisystem. They said well you didn’t cancel the subscription. It is impossible to cancel your subscription with Nutrisystem so what I am doing now is I am canceling the credit card that I’ve been using and asking them to send me a new one with a different account number because I do not trust them. They are not trustworthy. The person that I just spoke to there I asked them if I could please have it in writing that it was cancelled and he was telling me that he was just a call center and he could not assist me in emailing or receiving emails.. the only thing they’re capable of doing is sending you food that you do not want. The food is truly not edible. The only thing I could say about this is buyer beware
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jon美国 · 1 review · Experienced 2025-09-04 ·
★★★★★
Tough To Cancel
Look the program works if you follow it. You need to make sure to drink enough water and eat those 5 vegis every day which is not included. I ate a ton of frozen vegi. If you don't do that you will be starving all day. The food is processed. When you look at the nutrition it's just slightly higher in protein and slightly lower in calories.
Now the down side. The auto shipping. Be careful because they come like clock work and I end up wasting some of it because I can't fit more than one shippment in my freezer.
Now the worst part. It's a pain in the ass to cancel. You will waste 20 minutes plus while they pester you to continue. or pause membership. I get that it's abusiness. but for a better rating. I require a simple cancel button and a simple confirmation to refill.
Buyer be ware.
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Flip美国 · 1 review · Experienced 2025-02-23 ·
★★★★★
I canceled my account 5 or 6 months…
I canceled my account 5 or 6 months ago. I was surprised yesterday when I got a notice from PayPal that Nutrisystem had billed me for $75.76. I called Nutrisystem and finally got someone to ask what was going on. She said I had signed up to something, I can't even tell you that delays payments for a certain amount of time, and I guess ever so often. This sure was not me knowing anything about such going's on. They make these plan's so confusing. I've gone back on their website and can't find anywhere that if you don't reorder they're going to charge you for not ordering. This is false advertising if you ask me. Long story short, they wouldn't refund my money, so I guess I go to PayPal and see if they'd be able for me to get my money back for me. Sorry, sorry company.
Never, ever, ever again will I order from Nutrisystem!
The pricing is ridiculous. The meals (every one of them) are highly processed and are, frankly, inedible. Nearly every meal is microwaved - I mean, who wants to eat frozen meals every day? Their customer service is laughable. You can sign up online easy enough, but trying to cancel? You'll be on hold for 2+ hours as you can't cancel online. They do this on purpose so you won't cancel. Also, be aware that if you sign up online, you're committed to purchasing this swill for 3 months - if you try to cancel before that timeframe, they will nail you with a $125 "fee". If you want to lose weight, I'd HIGHLY recommend Weight Watchers. Their app is only $15 a month and it's very easy to use. You eat REAL FOOD that you buy at a grocery store. It doesn't come packaged in a frozen box or in a plastic wrapper that you heat and eat - and that you have to WAIT to receive through FedEx. I've lost 8 lbs in a month on Weight Watchers vs. losing very little on Nutrisystem. Save your money and do NOT buy from Nutrisystem!! You're welcome.
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Theresa M. Basaraba美国 · 8 reviews · Experienced 2025-07-12 ·
★★★★★
Nutisystem is a terrible company to…
Nutisystem is a terrible company to deal with! You lose weight because the food is so awful! If you run into a problem with an order, expect to spend an hour on hold before someone from bumfuk Pakistan answers your call! The food is so bad that there were days I just couldn't face having to eat it!
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Kwilson美国 · 2 reviews · Experienced 2025-07-05 ·
★★★★★
I have ordered twice and each time
I have ordered twice and each time, items that I ordered were omitted. I submitted for replacement and the replacement arrives with the next order. BUT I have to keep ordering because the items will only come with the next shipment. So it seems that they leave items out so you HAVE to order again to got the items they left out.
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Mark Owen美国 · 2 reviews · Experienced 2025-06-06 ·
★★★★★
NUTRISYSTEM IS RUN BY LOWLIFES
Nutrisystem is run by lowlifes, crooks, and scum. I wanted to cancel my subscription, and you cannot get through to them. You have to push a certain number to cancel your order, and no one ever answers the call. This deliberate act on their part. They do not want you to cancel your subscription. I emailed them, and the email came back as undeliverable. I emailed them again 3 days before it was time to ship my order telling them I did not want the order. They deliberately ignored my email until the shipment had shipped. Then they said due to high volume of emails they did not get to it in time to cancel the order. They are scum. Then they said to let them know if I wanted to cancel my plan. That is what I had been trying to do for 3 weeks before it shipped. Their policy is to let them know by 6 pm the day before the shipment to cancel any order. I had been trying for weeks. They are truly run by lowlifes. Visa got my money back.
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Cal and Irma Leckington美国 · 1 review · Experienced 2025-07-02 ·
★★★★★
Horrible customer support
2 of our orders were damaged by FedEx in shipment. While replacements were provided, the auto delivery schedule was totally screwed up. We received a regular delivery of frozen products, then less than a week later, they scheduled another one, with no place to store it. They could not cancel it, and would not allow us to refuse delivery, or provide a refund. Horrible customer support!
If I could give zero stars, I would.
This is a horrible company. I’ve been trying to cancel my subscription for weeks. I’ve called multiple times, waited on hold for hours, and never got a response. When I press the option to request a callback, no one ever calls back.
I also sent emails to their customer service, and they bounced or were completely ignored.
I’m leaving the country, and Nutrisystem is still sending deliveries and charging my credit card. I will now be forced to cancel my credit card just to stop them from billing me — a huge inconvenience with many accounts connected to that card.
And to make matters worse: the food is awful — heavily processed, full of sodium, and tastes terrible. This has been a complete nightmare from start to finish.
Do not sign up. Avoid this company at all costs
I would leave a zero star. they dont answer the phone. i wanted to try it was told one payment and they have been charging me monthly even though i canceled my membership. now cant even log on to try to reach someone since they dont answer the phone and its saying it doesnt recognize my email. DO NOT USE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!
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Jules美国 · 3 reviews · Experienced 2025-06-10 ·
★★★★★
Very disappointing
Very disappointing. Had used Nutrisysten before and was pleased with the food. I've recently gone back on Nutrisystem and was greatly disappointed. The frozen items were melted and inedible. They replaced the order which was also melted. I cancelled my membership as it was a waste of money due to this.
Customer service is horrible.No one answers the phone. I would like to cancel my subscription.
Online chat directs me to type in Agent for a call, still no connect. My cell phone is charging while on hold.
This is ridiculous. I used Nutrisystem before, thought I would try it again to help me get back on track, which it did. And now I want to cancel. This is so time consuming and frustrating . Sad. Never again
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Joanne美国 · 1 review · Experienced 2025-06-06 ·
★★★★★
I'm on hold for almost 45 minutes
I'm on hold for almost 45 minutes! I'm calling to cancel my account as I have reached my goal weight and this is tge 3rd time I'm calling today!! Since2:23pm. Spending way too much time on this! Don't bother with this auto delivery bs go to Walmart they have 5day plans in the freezer sections!
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Mark美国 · 1 review · Experienced 2025-05-28 ·
★★★★★
Brushing scam
Brushing scam
I started receiving packages from this company that I never ordered, addressed to my name and home. When I contacted their customer service, they were not helpful at all. This seems to be part of a brushing scam. Be careful — something doesn’t feel right here.
