Nutrisystem (nutrisystem.com) has a 1.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
My wife and I signed up. First shipment had one meal that was not sealed. I couldn’t get access to their app. They fixed that, but deleted my wife’s access. This went back and forth four times. I finally just decided to do it without access. Now the order that should have been here 7/28 has been cancelled by Nutrisystem. There has not been a day without a problem.
Contacted them 8/3 wouldn’t let us talk to a supervisor. Claimed the purchase was not possible. Total lie. We cancelled.
My frozen food order can't thawed out 3 times. On the 3rd time, I called and was on hold for an hour and 10 minutes before talking to anyone. I asked for a refund but they refused. They said they would redeliver it, but would not issue a refund under any circumstance. The 4th order, once again, came thawed. I was on hold for 60 minutes before I finally gave up. I will never do business with them again.
An open letter to Nutrisystem, and a warning to anyone thinking of signing up
Nutrisystem, today I tried to cancel my plan.
I expected a retention offer. I know how this works. That’s why I kept my answers clear, short, and deliberately repetitive. I did not engage. I did not give any indication whatsoever that I was undecided or confused. I was not refusing to cooperate with cancellation. I was refusing to turn my cancellation request into a coaching session or a sales opportunity.
It STILL took about 30 minutes and approximately 10 repeated cancellation requests before it was finally done.
I dismissed the personal weight-loss questions, the discounts, the delayed order date, and the offer of another paid membership by redirecting the chat back to my objective: cancellation. When I did not answer the way your representative wanted me to, she told me she could only help me if I answered her questions. At that point, I asked to speak to a supervisor, but that did not happen.
Your representative may have been following your process, but that is exactly the problem. The replies were repetitive and generic, and they kept redirecting me back into retention offers after I had already declined. So I became repetitive and generic to match her tone. No means no, even when it is phrased politely and repeatedly as “please cancel my plan.”
The tone only changed after I asked, “Are you refusing to cancel?” I asked that because I wanted it on record. Apparently, saying “please cancel my plan” over and over was not enough.
You framed the repeated offers as being for my benefit, but they were not. When I told you at the end how unnecessarily infuriating this process was, you responded with “I’m sorry IF you felt that way” and then explained it all away as a form of help for my convenience. You prolonged the interaction, ignored my decision, and turned a simple cancellation into a drawn-out fight. You took your outright obstruction and called it assistance for 30 straight minutes.
I am 54 years old, I know what I want, and I know when I am being handled. I am not an obstacle to your revenue. I am a person who made a clear decision and expected that decision to be respected.
The ironic part was that I have returned to Nutrisystem more than once in the past because the food is actually pretty good, and I had fully expected to go back next year or so. But there’s no way I would now. There’s more than just a bad taste in my mouth after this cancellation. I’ve lost all faith in the company.
And to anyone thinking of signing up: before you start, ask yourself if this is a company you want to support. Save your chats, take screenshots, and be prepared to repeat yourself.
A company should not make people fight to cancel.
The worst customer service I’ve ever experienced. Was on hold for 2.5 hours before I hung up. Was on chat with robot that didn’t understand what I was asking and the human who took over was no help at all. Will never buy another thing from them and will tell everyone I know how bad they are and how non transparent the subscriptions are with hidden costs. Never leave you credit card on file with them
J
Judy美国 · 1 review · Experienced 2026-06-27 ·
★★★★★
I am longtime customer of Nutrisystem…
I am longtime customer of Nutrisystem and have had very few complaints over the years. However the past TWO orders that I received were LESS than satisfactory. There have been melted ice cream products in both orders. I didn't try to register a complaint on the 1st one. However there were 4 melted ice-cream on the last one that had to be thrown away. It is impossible to speak to anyone at.the company anymore, the chat was no help and when I tried to do an online complaint it stated ' you have exceeded your limit of returns.' No explanation! I have NEVER made a complaint or return since starting the program 4 months ago! Even if I had (I didn't) is there a lifetime ban on return or even making a complaint? The items were inedible! I paid for them. This is an unbelievable way to support a customer! The real issues lies in the fact that it's not possible to know the condition of the products until they are opened, so you have a month supply of food that could have melted and then frozen again- highly unsafe!
R
RG726美国 · 7 reviews · Experienced 2026-06-25 ·
★★★★★
Their website is horrible
Their website is horrible! Chat option doesn't work just sends you back to same contact options! Attempts to cancel auto-delivery takes you to their Advantage Program site option not to Plan cancelation. Change plan option lists all but not the option to cancel,
C
Chris美国 · 1 review · Experienced 2026-06-17 ·
★★★★★
Repeated melted deliveries
Repeated melted deliveries. Can't get a hold of customer service - which is only open Mon-Friday 8-5. Have been on hold for over an hour trying to cancel. Company has apparently changed management and is absolute shit now.
The food is only okay, the frozen food seems to have been thawed and refrozen. But the customer service is abysmal. The website gives no mechanism for cancelling subscription. I tried using the Chat and had NO success. I emailed and got not reply. I have waited on hold for up to 1-1/2 hours. I tried to get replacement for 8 food items that were missing from our order, and they said they will send them in the NEXT order instead of now. I’m done.
R
Raymond美国 · 2 reviews · Experienced 2026-06-08 ·
★★★★★
Avoid this company at all costs
Avoid this company at all costs. They give you 7 days money back guarantee but the caveat is if you cancel before the second order you pay a $125 fee. The food is absolutely horrible and customer service is worse.
J
Jessica美国 · 1 review · Experienced 2026-06-03 ·
★★★★★
Do not order from Nutrisystem
Do not order from Nutrisystem! My auto delivery order shipped out on 05/27 but was held up in shipping and did not deliver until 06/03. Since my order was all frozen food it was rotten and not edible at that point. I had already made the decision to cancel my subscription since the quality of the food was not very good so this was my last scheduled order. I waited on hold with "customer service" for an hour and a half to request a refund for the spoiled food only to be told that it was not their fault but FedEx's fault so they could not issue a refund, they could only replace the order. I told them I had already cancelled my subscription and did not want a replacement, I wanted a refund. They said they do not issue refunds under any circumstance per their terms and conditions. Just beware before you decide to go with Nutrisystem, they do not back their products and their customer service is non-existent.
I received the items I ordered, and all the frozen boxes were melted. I sent emails, sent chat messages, and even made phone calls, but they didn't answer or reply at all. The customer service is absolutely terrible. Do not buy Nutrisystem.
I paid for the membership and food the same day. The payment for membership went through without a problem- but they said they could not proccess the same credit card for the food. 2 months later and still NO FOOD. Their customer service refuses to give me ANY REFUND!
K
Karen美国 · 5 reviews · Experienced 2026-05-15 ·
★★★★★
Don't order from this company
I had an order and went online to change the date of my delivery as instructed. Nutrisystem then sent my same order 3 days in a row and charged .y bank account THREE times! I have tried everything to get this corrected. I tried chat, to no avail. I have emailed them & tried calling 4 days in a row only to sit on hold anywhere from 30 to 45 minutes! Very frustrated and disgusted!
J
Jana Charles美国 · 1 review · Experienced 2026-05-11 ·
★★★★★
I have tried to call Nutrisystem…
I have tried to call Nutrisystem several times, gave up after 2 1/2 hours.
I had ordered a monthly plan and the first shipment was completely melted. Food was 54 degrees and no dry ice left. The instructions did specify extra dry ice.
I finally did get a hold of someone who created a replacement order with no mention of dry ice. I live in Phoenix area.
I tried to call back about the error but gave up after 2 1/2 hours waiting.
I tried to send feedback with the address on the website which no longer works. Oh, use the chat. The only thing I could get the chat to replay was to make sure my payments were updated. Guess that shows what they care about.
I paid for 4 months and am contacting my credit card company about paying but receiving nothing back.
Horrible!!!!! I only gave 1 star because I had to.
L
Linda WEXLER美国 · 1 review · Experienced 2026-05-06 ·
★★★★★
I have now been on the phone for 2…
I have now been on the phone for 2 hours on hold trying to cancel my automatic order. No one is answering after it said 10 minute hold time expected. The only way to cancel is by phone the site states. I have tried online, email, previous phone calls and chat with no success.
This is fraudulent and deceptive business practices.
I was planning to make an order, however, their site would not show me a full menu - just a summary. It also mentioned I would automatically be on a membership plan, but would not give further details, and I was afraid that would lock me into something I didn't want,
so when I tried to contact them with questions, i tried the chat first since it said it would be quicker. But I waited for at least 15 minutes with no response. So I then called their 800 number and I was literally on hold for at least an hour and 40 minutes before I finally hung up. I will never use nutrisystem again, this was totally unacceptable -bad business!
S
Scott D Roy美国 · 1 review · Experienced 2026-04-20 ·
★★★★★
Don't do it!!!
Food has poor taste, especially the dinners. I no longer wish to be on the program and one can ONLY cancel by phone, not online. I have called several times to be placed on lengthy holds. I am currently on hold to terminate my membership...for 42 minutes now with terrible music.
Do better, Nutrisystem, I loved your products n had good faith in ya.
I started Nutrisystem, in 2021(?), followed the booklet, they gave you n had good success. Foods were all that, but it was tolerable. I went off of it n came back this yr.
My order, today, I received 15 white cheddar popcorn, when I only ordered 5.
It's like the pop the popcorn n baked it, afterwards. No
Waffles-my past favorite, has a slight strawberry (?) smell n it looks like they overcooked it. I'm not into that.
My go-to favorites are meatloaf sandwich, hamburger n 4 cheese melt. Still good.
I am impressed by the apple cinnamon breakfast bar (I loved my past apple cinnamon walnut oatmeal) I guess they merged that, into bars.
Now, the bean burritos are delicious, I'll be ordering more.
I was going to start on the subscription til I read the comments.
Do better on the Shipping, I never ordered 15 bags n I had to donate them, I don't do baked popcorn.
Give up on frozen cakes, it's sucking up all the saliva in my mouth, it's dry like heck, except for the lava chocolate cake. Do better.
I will continue ordering, except it'll be in smaller amounts n considering smartones/healthy choice/other weight-loss meals.
To the consumers new or comebacks, order small amounts n test it out, some are delicious n some, oh goodness.
Be wary of shipping, very careless
F
Frank Roubo美国 · 8 reviews · Experienced 2026-03-30 ·
★★★★★
Beware customer service
Been using Nutrisystem off and on for years with success but their customer service is by far the worst. You can't seem to cancel unless you call them which is where the frustration begins. I tried calling them on several occasions but was put on hold for over an hour each time with no results. Their chat was no better!
D
D Woodhurst美国 · 3 reviews · Experienced 2026-03-28 ·
★★★★★
My husband and I have done Nutrisystem…
My husband and I have done Nutrisystem several times. This last time, IS THE LAST TIME, we got food we didn’t order, instead of what we paid for, and the second shipment a whole lot of our food was defrosted and smashed. They just sent my husband the extra shakes in the second shipment and he didn’t order it, but guess what, they charged us for it. This is truly the last time we will ever use Nutrisystem. I will try another company if I want to jumpstart my weight loss, we we normally do after the holidays. They have gone down hill real fast and their customer service is outsourced and it’s very hard to understand the reps. Terrible company anymore.
