Official Pets (officialpets.com) has a 5.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 51 of them were added in the last 12 months. Last updated 2026-08-10.
After doing a LOT of research and almost falling for the first ESA companies that pop up on Google, I finally found a company that was actually professional, responsive, and legitimate. The process was smooth, fast, and they connected me with a real licensed professional who truly listened and helped me get my ESA letter without stress.
There are so many fake or questionable ESA “registration” websites online, so please be careful and do your research first.
This company made everything easy, explained the process clearly, and delivered exactly what they promised. Highly recommend to anyone looking for a trustworthy ESA service
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Victor Lechuga · 1 review · Experienced 2026-05-10 ·
★★★★★
This has been the 3rd year I use the…
This has been the 3rd year I use the service here. Robert was great help and customer service was the best you can find 10/10 recommend
VERY PROFESSIONAL, IF I CAN LEAVE MORE STARS I WOULD, I AM SO GRATEFUL I FOUND OFFICIAL PETS!
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Alina Lina · 3 reviews · Experienced 2026-04-27 ·
★★★★★
I can’t thank this team enough for…
I can’t thank this team enough for always going above and beyond. My apartment building manager reached out needing additional forms completed for my pets ASAP, and they responded the very same day. They walked me through everything and sent the completed forms directly to management without any hassle.
This isn’t my first time working with them—I used their services a year ago for my previous apartment, and the experience was just as smooth then. It’s rare to see consistency like this, but their service is still absolutely top-notch.
Thank you for saving me once again—I truly appreciate how reliable, efficient, and easy you make everything!
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Daniel Barry · 1 review · Experienced 2026-04-11 ·
★★★★★
Prompt, professional service
I've used Official Pets for a few years now. They've always delivered their letters promptly, and they've been accepted by the properties I've applied to. I'll definitely be using them again next year!
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Daniel Fernández · 1 review · Experienced 2026-04-16 ·
★★★★★
Emotional Support
The process has been perfect, thanks to Leon and his team in an easy and professional way I have my dog Astro with all the necessary papers
I’ve been working with this company for a couple of years now, and I can confidently say their service has been consistently outstanding. This is my third consecutive year using them for my ESA letter, and every experience has been smooth, professional, and stress-free.
Their team is always responsive, kind, and extremely knowledgeable. They truly provide peace of mind throughout the entire process, and their pricing is very reasonable for the quality of service they deliver.
I have absolutely no complaints—just gratitude. I’m a very happy, loyal customer and wouldn’t go anywhere else for my ESA documentation. I highly recommend them to anyone looking for reliable and professional support.
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Lilyycedeno · 1 review · Experienced 2026-03-16 ·
★★★★★
Great experience
I was honestly scared at first, thinking I wouldn't have been able to get what I wanted, but I did. I met with one of the people, and they walked me through the steps that made it possible to have my cat as an ESA. I ended up crying in tears because of how happy I was when I got the forms I needed to provide to my college to get approved. A week later, the school approved me, and now I get to be with my cat again. I totally recommend this if your primary doctor or psychologist refuses to sign the papers you need to be with your pet again.
Leon and Robert provided quick service and great counseling. I have been using Official Pets for my ESA needs for 3 years now. Highly recommend their services!
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Madeline · 1 review · Experienced 2026-01-23 ·
★★★★★
Trustworthy, helpful, and kind
This company is so kind, considerate, and motivated to make sure all your needs are met. They reached out throughout the whole process and made sure that everything was taken care of.
Leon and Robert provided exemplary service for me yet again! This is my second time getting my ESA documentation for my cats, and the entire process was professional, seamless, and swift. The team here provides expert advice, are attentive, and communicative. I could not recommend more highly.
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Will · 2 reviews · Experienced 2026-02-05 ·
★★★★★
The Best of the Best
This is my second year using OfficialPets for ESA Documentation and both years the service has been extremely swift and effective. Leon and Robert were both a pleasure to work with. Last year my letter was given to me within 24 hours. This year I received it in less than four hours from my initial online referral. Over the past year I've recommended OfficialPets to every friend/person that I know looking for an ESA letter. The best of the best.
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Marc Van Den Doel · 1 review · Experienced 2026-02-03 ·
★★★★★
Leon and Kassie where truley amazing!
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Michele · 1 review · Experienced 2026-01-29 ·
★★★★★
Great outcome
The ESA process was so easy and thorough with Kassie. Very professional and made me feel good about my choice with Official Pets.
And I received my letter immediately.
Thanks Kassie.
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Richard · 1 review · Experienced 2026-01-21 ·
★★★★★
This is my second time getting an ESA…
This is my second time getting an ESA letter from this company — first for my dog Maximus, and now for Luna. They were amazing both times! Professional, responsive, and quick to answer calls or emails. I would highly recommend them — 10/10.
I have gotten my ESA the first time - and my ESA updated a second time when I had to move. The process was quick and seamless - and they even gave me a discount the second time around! 10/10 ☺️☺️
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Chad Johnson · 2 reviews · Verified · Experienced 2025-02-04 ·
I’ve used Leon’s services in the past and knew I could go back to him this year for my needs. He and his team helped me immediately, and I was able to obtain the necessary documentation for my dog.