Omega Home & Auto Care (omegaautocare.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 29% give 1 star; The business has replied to 47% of negative reviews. Last updated 2026-08-10.
I love that this warranty covers Towing, wiper replacements and a $100 discount for battery replacement. I'm just very disappointed that I have had over $5000 worth of repairs done on my 2020 Traverse and had to replace all 4 tires and none of it was covered except the tow to a shop and $100 towards a new battery. I had to replace the 2 sets of arm controls, the catalytic converter, get a tune-up, purchase 4 new tires which wore out unevenly because of the shaking, an alignment, new wiper for front and back, which the warranty said I couldn't be reimbursed for because I didn't know they were covered and failed to meet the timeframe for reimbursement, which really shouldn't have mattered since I was covered during that time frame.My husband had to clean all the O2 sensors and have the exhaust rewelded 3 times because of the shaking and we also had to replace the rubber motor mounts, which again, we're not covered. The total would have been thousands more if my husband hadn't done so much of the work. He's a 68 years old retired, disabled Veteran. By purchasing the warranty
I was hoping to spare him that kind of work
Every rep I spoke to seemed to be helpful, but because so few items were covered, their hands were tied. I took my car in to 3 different shops to figure out why it was shuddering randomly, shaking like the tires weren't balanced or the transmission was going out. It took a random mechanic, who I contacted, to purchase an unrelated item, who diagnosed my car sight unseen. He recommended shudder fix for $12, and it fixed the problem. Why did no one else know about this? People spending thousands could have been advised of this simple fix. What a shame. What use is my warranty?
Now my check engine light came back on and my tire pressure sensors had to be replaced when I took it in for a routine oil change. It just never ends....
Reply from Omega Home & Auto Care2026-01-26
Thank you for sharing your concerns. It appears there has been a misunderstanding regarding the scope of coverage under your vehicle service contract.
Vehicle service contracts do not cover tire wear. Tire coverage, when applicable, is limited strictly to road hazard events and does not include replacement due to uneven wear or alignment issues. Additionally, we do not control repair facilities or their ability to diagnose vehicle concerns, as diagnosis is solely the responsibility of the servicing shop.
Please also note that all mechanical claims require pre-authorization prior to repairs being performed so coverage eligibility can be properly determined. Repairs completed without prior authorization cannot be considered for reimbursement.
We understand your frustration and appreciate the opportunity to clarify these points. If you would like to review your coverage in more detail, we are happy to assist.
Thank you for sharing your feedback. We appreciate you taking the time to let us know your thoughts and experiences.
L
LINDA · 1 review · Verified · Experienced 2026-01-08 ·
★★★★★
The response was quick
The response was quick, thorough and the issue was resolved almost immediately
Reply from Omega Home & Auto Care2026-01-26
Thank you for choosing Omega Auto Care!
D
DONALD · 2 reviews · Verified · Experienced 2025-12-20 ·
★★★★★
Only problem is the debit card you…
Only problem is the debit card you issue for the clam. It is difficult to use at some merchants. Orders on line usually work. But box stores is not as easy.
Reply from Omega Home & Auto Care2026-01-26
Thank your for your feedback on the credit cards used for reimbursements
Reimbursement was complete and final and only took a few days
When I purchased the coverage on my truck with Omega the brochure gave me all the information that I needed. So, whenever I went to get my first oil change out of pocket they followed through by reimbursing me the amount of money promised in the brochure.
Reply from Omega Home & Auto Care2026-01-26
Thank you for your feedback. We’re glad to hear that the policy booklet clearly outlined the benefits of your coverage and that the reimbursement for your oil change was processed as described. We appreciate you taking the time to share your positive experience.
Thank you for your message. After reviewing the contract and claim history, we confirm that no claims have been denied under this agreement. Payment decisions are based solely on the contract terms, and we are only able to authorize and pay for repairs and parts that are specifically covered under the contract. Items not listed as covered are not eligible for payment.
We are happy to review the contract provisions with you if further clarification is needed.
I love it when I took my car to the dealer to have my oil and breaks done they told me both weren’t covered I contacted omega and received a refund didn’t have to do too much it was easy and comfortable customer service
Reply from Omega Home & Auto Care2026-01-26
Thank you for sharing your experience. We’re pleased to hear that our team was able to quickly clarify the coverage and issue your refund, making the process easy and comfortable for you. We appreciate your feedback and are glad our customer service met your expectations.
It takes to long to get help, and when you get help they can't help you and they keep calling me one a week to sell me insurance when I already have it
Reply from Omega Home & Auto Care2026-01-20
Good Afternoon,
As an administrator, we do not call anyone for solicitation purposes, as we only handle claims. If you received calls regarding purchasing a new policy, it was not from us, but rather another company attempting to earn your business.
I hope this clarifies things. Thank you for choosing Omega Auto Care
It was fairly easy to make a claim. When I got a reimbursement check, I didn't know where it came from at first. I wasn't sure where it came from. But there were no problems at all making a claim.
Reply from Omega Home & Auto Care2026-01-26
Thank you for your feedback. We’re glad to hear the claim process was straightforward and that there were no issues with reimbursement. We appreciate you sharing your experience and are happy the claim was resolved smoothly.
The service and timely repairs are outstanding. You made it easy to file my claims when needed. This is what made me get another extended warranty with the company I have used this company since 2017. If you go elsewhere to get an extended warranty you are making a mistake. Omega Car Care is where it’s at!!!!
Reply from Omega Home & Auto Care2026-01-26
Thank you for your kind words and continued trust since 2017. We’re pleased to hear that the service, timely repairs, and ease of filing claims met your expectations. Your loyalty means a great deal to us, and we truly appreciate your recommendation.
Omega denied my claim. They said all lubricated parts was covered. We had to take them to court and was awarded $7,000 in damages. If they would have approved it woud have save them $2,000. The judge said they are getting a large amount of claims for warranty companies.
Reply from Omega Home & Auto Care2026-01-26
Thank you for your message. We respectfully note that claims are only denied when the repair or component is not covered under the terms of the contract. Coverage determinations are based strictly on the written agreement, not on general descriptions.
Because this matter has escalated to litigation, we are limited in what we can discuss publicly or in detail. Any further clarification regarding the claim or allegations would need to be addressed through the appropriate legal channels.
We remain committed to administering claims in accordance with the contract terms and applicable law.
J
JASON M · 1 review · Verified · Experienced 2025-10-18 ·
★★★★★
Omega Auto Care offers commendable…
Omega Auto Care offers commendable customer service during business hours, and my claims were processed quickly. However, there are several areas where the consumer experience could be significantly improved.
1. Coverage Limits on Benefits
One major issue is the dollar value caps on benefits. For example, my oil change for my 2021 Kia Forte at a Kia dealer cost $112.74, while Omega Auto Care only covers up to $55. This disparity is frustrating and feels inadequate for customers who expect comprehensive support.
2. Limited Operating Hours
I scheduled my oil change on a weekend, only to discover that Omega Auto Care does not operate during those hours. This lack of weekend service forced me to pay upfront and later submit a claim for reimbursement. It would be beneficial for the company to consider offering weekend service or at least a way to pre-arrange claims for weekend appointments. Many customers, like myself, have busy schedules and would appreciate more flexible options.
3. Reimbursement Methods
While I appreciate the quick processing of my claim, I found the reimbursement method to be inconvenient. Receiving a prepaid Mastercard instead of a direct deposit or Zelle transfer adds an extra layer of complexity. Keeping track of a digital card and its balance can be cumbersome, and I believe that offering more straightforward reimbursement options would enhance the customer experience.
Suggestions for Improvement
To better serve customers, I suggest considering the following:
Higher Coverage Limits: Offering a plan with higher coverage limits for common services like oil changes would make the service more appealing.
Flexible Payment Options: Implementing a yearly entitlement for car maintenance funds would allow customers to allocate their coverage as needed, enhancing the overall value of the plan.
Expanded Service Hours: Providing weekend service or the ability to pre-arrange claims for weekend appointments would greatly improve accessibility for busy customers.
In conclusion, my experience with Omega Auto Care has been mixed. While the quick claims processing is a positive aspect, the low coverage limits, limited operating hours, and inconvenient reimbursement methods detract from the overall experience. I hope this feedback is helpful and leads to improvements that benefit all customers.
Reply from Omega Home & Auto Care2026-01-26
Thank you for taking the time to provide detailed feedback. We appreciate the opportunity to clarify how your coverage is structured.
Omega Auto Care administers a Vehicle Service Contract (VSC), not a maintenance program. The primary purpose of a VSC is to provide protection against covered mechanical breakdowns.
As an added benefit, certain maintenance services (such as oil changes) are included at no additional cost. Because these are supplemental benefits and not the core function of the contract, each maintenance item is subject to clearly defined preset limits outlined in the policy. These limits are disclosed in advance and are designed to help offset routine costs, not fully replace out-of-pocket maintenance expenses.
Regarding operating hours, reimbursement options, and benefit structure, we appreciate your suggestions and understand how alternative options could be more convenient for some customers. While claims and reimbursements are processed in accordance with current policy terms and administrative procedures, your feedback is valuable and will be shared with the appropriate teams for consideration.
If you would like to review your contract benefits in more detail or need assistance with future claims, we are always happy to help.
When getting an oil change, I've never had a problem getting paid. I do however have a problem work the virtual deposit but other than that the company have been ok!
Reply from Omega Home & Auto Care2026-01-26
Thank you for the kind words
J
JustAnswer Customer Ron C · 2 reviews · Verified · Experienced 2025-12-15 ·
★★★★★
The CSR WAS PROFESSIONAL
The CCR WAS PROFESSIONAL, FRIENDLY, LISTENED; AND MADE ME FELL APPRECIATED.
Reply from Omega Home & Auto Care2026-01-26
Thank for sharing!
J
JEAN · 1 review · Verified · Experienced 2025-10-05 ·
★★★★★
I submitted my bill for services and…
I submitted my bill for services and received a check fairly quickly.
Reply from Omega Home & Auto Care2026-01-26
We appreciate your feedback. Thank you for sharing
I received a $55 oil change from your company which I have not retrieved because I don't know how to transfer it over to my wallet I'm not computer savvy I'm up in age call then and no one sent me a check or anything
