Onecklace (onecklace.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Ordered an anklet for my wife. It was easy to order and arrived so quickly and I was updated regularly on its delivery. The anklet is absolutely beautiful and fantastic quality and my wife loves it. Thank you and would highly recommend this company.
Meticulous design, very original design ideas and fast shipping. Thanks for the beautiful Arabic vertical name, well executed and perfectly aligned. Love it!
Well made beautiful necklaces. I am a repeater of buying them for gifts.
DO NOT BUY FROM THIS WEBSITE!!!! My bank thankfully refunded my money as they can see it’s a scam site!!! STAY AWAY!!!!!!!!!!
We are sorry to see your new review. We always strive to provide the best possible service and assist our customers whenever an issue arises. According to our records, your order is still within the expected delivery timeframe. The shipping selected was 8-18 business days, your order is on the way https://auspost.com.au/mypost/track/details/99721444133801000830906 We have sent you another follow up email to fix this. Update: According to the latest tracking information, your order is still within the expected delivery timeframe. The tracking has been updated by Australia Post and shows continued movement toward delivery. We have also sent you another follow-up email. We remain committed to assisting you. Update: Order was delivered on time on July 17th.
Onecklace resolved the matter and issued a full refund. I appreciate the exemplary customer service they provided.
Absolutely stunning silver large cross earrings. I wear them every day. High quality, highly recommended!
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
The necklace looked just as I expected- thank you!
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
The website offers a nice selection of jewelry. Their customer service is friendly, professional, and willing to work with customers to resolve any issues that may arise. Overall, I had a pleasant and reliable shopping experience.
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
It is fun looking through the inventory, their products are beautiful and very well-made! I've been wearing my favorite necklace now for about 3 years, and it's still strong and beautiful.
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
Bracelet chain broke after 6 months and customer care said it’s out of warranty and wanted to charge me $25 USD. They only give 90 day warranty so definitely a warning for anybody looking at buying. Product is pretty cheap. I’ll just get a new chain from here in Australia and add some charms on. Won’t use again and urge others to look at the negative reviews as opposed to the fake 5 star ones
We are sorry to know this, I have sent you an email, please check so we can solve this for you asap.
Was so excited and waited quite some time even though it wasn't personalized . When it came was very disappointed with the quality. It cost a lot and feels like a ten dollar necklace . Tried to return it and was told they take a 30 percent fee for returns. If it was personalized I understand . Very upset
Please contact us directly, as we have been unable to locate any order associated with your review. We have also requested additional information through Trustpilot but have not yet received a response. Once we receive your order details, we will be happy to investigate the matter and assist you further.
It was fast shipping one of the few places that has these earrings…. love love 💕 love
Thank you so much for your review and for supporting our small business! Your support means a lot.
Amazing experience. Great quality and super fast shipping to new york (got it within 5 days!).
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
This company was excellent at communication and promptness. Their craftsmanship and quality of product is lovely
Thank you so much for your review and for supporting our small business!
Avoid – poor quality product and extremely stressful returns process. My fiancé purchased a personalised necklace (around £380) as a gift. Unfortunately, it snapped within one week of normal wear. After contacting the company, responses were slow and inconsistent, and we were asked to return it for repair. After going through the time and cost of returning it internationally, the repaired necklace broke again within a few days. We then requested a refund. Initially, a partial refund was offered, and it took multiple messages to agree a full refund. After returning the item (which was confirmed as delivered), we were then told that the full refund would only be processed if we removed our Trustpilot review — despite a full refund having already been agreed. As we had already spent a significant amount of time and effort resolving this, we felt we had little choice but to remove the review in order to receive our money back. Although we did eventually receive a full refund (including postage after further follow-up), the entire process was lengthy, frustrating, and unnecessarily difficult. We also had concerns about being advised to declare a lower value for customs when returning the item. Overall, while the refund was eventually issued, the experience caused considerable stress and took a significant amount of time to resolve. Based on our experience, I would not purchase from this company again.
We are very sorry to hear that your experience was frustrating. While issues with personalized jewelry are rare, we understand how disappointing it is when an item does not meet expectations. Our team did attempt multiple resolutions, including repair assistance and ultimately a full refund, including return shipping costs. We regret that the process felt lengthy and stressful for you, as this was never our intention. As small family business handling custom made items, certain return and customs procedures can sometimes require more time than expected. We appreciate your feedback.
I’m truly satisfied with my purchase. The customer interaction I had with Sarah was professional and helpful. She helped navigate a concern I had. Thank you all the staff and management!
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
The order was already suspicious. I never received a confirmation or billing, they just charged me. On top express delivery was 20€. Still it took two weeks to arrive. The quality of the chain is bad. It actually broke at first wearing. Order number #55208 (April 20, 2026)
We do not recognize this review, we have attempted several times to get information without any success. Please send an email to [email protected] the order number you provided is not from our company.
Beautiful ring, fast shipping! Thank you!
Thank you so much for your review and for supporting our small business!
The bracelet is beautiful, and my daughter is delighted with it! Although delivery was delayed (due to the postal service, not due to Onecklace), the customer support team were fantastic and kept me regularly updated.
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
Easy to work with. Beautiful necklace. Will definitely order again
Thank you so much for your kind review and for supporting our small business! Your support means a lot.
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