Jonathan and Melanie were very…
Jonathan and Melanie were very professional, efficient and helpful. The process maybe took aa little longer than I would have thought, but not their fault.
About One Reverse Mortgage, LLC
Data updated- Website
- onereversemortgage.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 50% (2/4)
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About this business
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
Is One Reverse Mortgage, LLC legit?
One Reverse Mortgage, LLC (onereversemortgage.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-27.
What people say
Great people to do business.
The personnel were very busy people and we were working together at holiday time. Even if the person you wanted to speak with wasn’t available to take the call, they would generally return the call in around 15 minutes. We felt that they were on our side in any discussion. In any case, we closed our transaction and even did so in our home. Overall we’re very satisfied with the outcome.
The whole process was a little…
The whole process was a little unnerving because it involved our biggest asset and we were not sure we were doing the right thing. With the help of our loan officer, Richard Martin and his team, we glided through the process and felt reassured and more confident we made the right decision.
Good about answering questions.
Title company was a disaster!!!
Title company was a disaster!!!! Picked an appraiser who had limited experience in the county we live in and no experience in the town we live in. Sent notaries who were confused, resulting in delayed closing while documents were signed for a second time.
Reply from One Reverse Mortgage, LLC2020-01-11
Good Afternoon Michael, My name is Juliea Robinson, and I work on a specialized team here at Quicken Loans where we review all online client feedback to ensure we are providing our clients with the best mortgage experience possible. I attempted to call, but had to leave a voicemail. If you would like to discuss anything, please feel free to reach out to me at the number below. Have a good day! Sincerely, Juliea Robinson | Executive Social Media Advocate Direct: (313) 373-3103 Fax: (855) 455-0230
Thank you!
Thank you so very much for all of your help in securing my reverse mortgage. The process was explained to me with honest professionalism. You were organized and thorough, which made me comfortable with my interactions with you. I put my trust in you and you absolutely came through for me. Thank you for your patience.
Reverse Mortgage Process
The reverse mortgage process is complicated, Grant was very helpful in guiding us through the process. Communication improvements are needed to better assist the applicant through the process.
Professional
Professional, courteous, kept us well informed step by step with terms that fit very well. Well satisfied.
…reverse mortgage
I've done a lot of business with Quicken loans in the past. Always pleased with their service.
Glen was awesome to work with
Glen was awesome to work with! This was the easiest experience I have ever had with any home loans. All me questions were answered.
Both Melissa and Abby were both just…
Both Melissa and Abby were both just wonderful. They answered all questions, responded very timely to everything and were pleasant and nice people. It was just great!
Cory Carstens and Eric Bitanga are…
Cory Carstens and Eric Bitanga are professional,honest,patient, and truly involved for the betterment of your well being. I am impressed.
Great People who work in a timely…
Great People who work in a timely fashion and keep you updated on what is needed to keep the process flowing!
Very good quick customer service
Very good quick customer service. Easy process and handled with professionalism.
I received the best service
I received the best service, working with Grant and Abby on my Reverse Mortgage. Grant answered all my questions with knowledge and expertise, always returning my calls! Everything went very smoothly because they kept the process moving, using their expertise in all areas. I recommend them both very highly! They made my dream come true of keeping my home. My Sincere Thanks to Grant and Abby. Linda Olds
great followup
Austin and Roger worked real hard to…
Austin and Roger worked real hard to get a difficult loan done. I am very pleased with their service and attention. I would recommend One Reverse to anyone. They get the job done.
a few promlems
a few promlems, some with back taxes, some with understanding what you needed. took too long to get to closing, part due to me and part due to you. but it all came together.
Very helpful in getting my information
Very helpful in getting my information, required papers, and information together. Very friendly and answered questions and assisted with contacting all concerned.
Great people to deal with
Everyone there is very helpful and pleasant to deal with. They ensured that we knew everything about a reverse mortgage so that we could make an intelligent choice. Once we decided to go ahead with the reverse mortgage, the process went very quickly.
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