Located at Hong Kong, OneSixthKit was founded in 2010, we mainly focus on 1/6 scale parts and accessories.Reputation for honesty and efficiency is our only aim and purpose with our business. We may not offer the most competitive rates but we answer you the quickest, ship to you the fastest, we understand your view and concerns and we promise to provide you the best service!Today: We offer different scale figure and parts and we focus on selecting high quality products with reasonable prices. You may realize that there are lots of new brands new products every year but why OneSixthKit not offering them all? We judge them base on our 15 years experience as collector and seller, with our network/ relationship with most of manufacturer and brands, we are confidence to offer you best selected products.
Written by the business, not verified by us.
Is Onesixthkit legit?
Onesixthkit (onesixthkit.com) has a 3.9 out of 5 rating on OK.one, based on 96 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 28% give 1 star; The business has replied to 74% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-10-24.
If arguing with people on the internet was an Olympic sport give this guy the gold medal. He openly brags on social media about all the people that he has argued with or "blocked" to try and "bring down his workload". Will you have a good transaction with him? Possibly. Provided you don't have to have any contract with him whatsoever. But the moment anything doesn't go exactly according to plan this guy will flip on you. I unfortunately am the latest victim to witness this first hand.
Here is my experience with the infamous "Kit Chen".
I pre-ordered a figure with him a year ago that became ready to ship 2 days before I was heading overseas on a 3 week backpacking trip. So I contacted Kit and let him know I was going to be out of the country for 3 weeks and asked him if it would be okay to sort it when I returned so that the figure didn't sit on my door step for weeks while I was away open to the elements or theft. A fairly reasonable request I thought. I let him know the date that I would be flying home and he said it "should be okay" but to make sure I reply to the "last call email" when the invoice is going to expire. I knew I was going to backpacking with limited internet access so I offered to pay for the invoice in full ahead of leaving for my trip if that was easier and he refused to let me do that. He asked me to "Pls hold the payment" and reassured me that they "won't cancel your order in a sudden". So I left it at that. Thinking nothing more of it.
Fast forward to 2 and a half weeks later and while I was atop a mountain with no internet I was given 48 hours to respond or my order would be cancelled. He then cancelled the order the day before I returned from my trip. I contacted him immediately upon my return and explained the situation and told him that I hadn't had access to internet so I had been unable to reply to him and that I was very sorry about that and that I was happy to pay the invoice immediately now I was back if he could reissue it. He refused and went on the attack. Sending me sarcastic screenshots circling parts of the message that he sent while I had no access to the internet. And then accused me of coming to "pick a fight" when all I did was apologise and explain my position and ask him if I could pay the invoice now as I didn't want to leave him out of pocket for a figure that he had sourced for me.
Instead of trying to argue with me (something this guy clearly lives for) he could have just re-issued the invoice and I would have paid it, but the truth is this guy would rather pocket your deposit and not provide you with anything if you give him the opportunity.
Consider spending your money elsewhere, it's not worth the hassle if something goes wrong. If you have to e-mail him with any customer service related query he takes this as a personal insult and will already be plotting the termination or your account and orders even if you remain polite throughout.
Anyone brown nosing and worshiping this man child is purely doing so in the hopes of trying to avoid becoming his next target. There are plenty of other places that you can get your figures, even if it means paying a little more. Don't make the same mistake I did of thinking that it will be okay to order from him as long as you don't do anything wrong. Save yourself the headache.
I write this post purely to warn others as I know Kit takes great pleasure in collecting these negative reviews and being an a-hole to people and I didn't really want to give him the satisfaction. But if this post helps even 1 person not end up in the same position that I did, then it will have been worth it.
I truly believe the people giving bad reviews are doing so for the hell of it. I’m a nineteen year old girl from the states, and this was my first time purchasing an action figure like this. I was nervous about it at first, but after extensive research, Kit was the only person I could find that was trustworthy. I pre-ordered the action figure along with another head sculpt in stock, and the head sculpt came in perfect condition within two weeks. Because all the research I did said it could take upwards to years for pre-orders to even reach Kit himself, I kicked my feet up and waited patiently. Well, fast forward about a year later when the emails came to notify the paypal invoices were sent, I missed them all! The order was rightfully cancelled, and I was frantic. I couldn’t believe I had made such a huge mistake and didn’t check my emails for so long. I emailed Kit immediately to explain myself and apologize profusely for not responding, and even though I would’ve completely understood if he didn’t even give me the time of day, he gave me another twenty-four hours to pay! The figure just came in perfect condition today, and I’m so excited to display it. Thank you, Kit!
They do not take responsibility for undelivered items. I ordered, first time ever, two action figures. The first was delivered to me the day after it was given as "officially" delivered by the courier (Imile Italy). I signalled them the problem. The second was given as "officially" delivered by Imile the same day they really delivered the first (but at a different hour). The second was never delivered. I wrote several mails to 4px, the courier used by Onesixthkit, Imile Italy and SDA (which is the Italian courier used by Imile here). I also tried to contact them by phone, but without any result. In the end, Onesixthkit said it was my problem ! And that my behviour (because I insisted it was their problem too: I paid them!) was such that they tended to side with the lies of the couriers!!!
While I understand it wasn't Onesixthkit fault if the final courier lost or worse the item, it was their choice to use 4px-Imile-SDA, not mine, and it is unacceptable their behaviour, not very caring and professional.
"Only imile can help you in this case, if they agree with you the package is undelivered then we can revise the decision with 4px"
Mr. Unprofessional, your words, after weeks of back and forth. "Only Imile can help you..." when I was telling you since the beginning they were not replying to my emails and the phone number was just leading to an auto system, saying in the end "we are sorry. We will check and let you know..."
It was my first order to you? Yes, and so what? I, unfortunately, followed the advice of Justin's Collection on Youtube and tried your services...the worst I ever found, except for real cheaters.
Never had other problems shipping to Italy? Lucky you, but here, on Trustpilot, look for reviews regarding Imile Italy and SDA and you will see that lost/stolen parcels are the norm. It is not casual they are the cheapest couriers in Italy.
Reply from Onesixthkit2025-11-13
don't make up story Mr logistic manager, I never said it was your problem, i told you i can't work with your behavior after you said this is my problem. New customer claims delivered package undelivered and he told me its our problem, our shipment to Italy always fine but just having problem with this new guy
I have made a dozen purchases from kit and he has never let me down. Very fast to respond to emails and always shipped double box! Packages arrive quick and never had to pay import tax. Saves me money and headache
The owner is completely unprofessional. Ordered an item. He received his shipment. When I asked when will I get my order he said in a few months. It's been 5 months. But the worst part about it was that he was extremely rude in his reply. Here is one reply from him "did I not telling you what's going on by the email? You insist to have the refund so l told you to read the policy, I don't have time to slowly talk out anyone if he disagrees on what he have agreed. Who care you will buy a lot? Just make sure you are not buying from me"
Reply from Onesixthkit2025-10-05
Oh why you don’t mention you asked to refund you the non refundable deposit?
Mr entitled, I don’t understand why you try to tell me you will order a lot. The fact is I really don’t need orders from people who can’t stand on his own word, why would I try to take your preorder again while you just ask for refund of NON Refundable deposit?
Keep up the good work, there’s still lots of places for you to trash me on Facebook
DONT BUY, TERRIBLE CUSTOMER SUPPORT, THEY WILL BAN YOU
Terrible customer service, extremely unprofessional. I asked the status of a figure for over a year, and each time they replied with “we will contact you”. They never did. When I asked the to be honest they responded with I quote, “We will contact you either its released or cancelled, is it honest enough? If not, maybe you can get me a crystal ball?” I of course insulted their lack of profession and canceled my order. They answered by banning my account. I have pictures to prove this. Don’t buy anything after the cutoff, it’s a SCAM.
Edit, as you can see he doesn’t provide 90 percent of his responses because he knows that it would get him in trouble. Please refer to, “of coz it will come out” to see the lack of respect and support you will be getting with one sixth kit. Don’t buy from him, he will not inform you anything, and then insult you for not knowing when it’s his JOB to tell you. Don’t make the same mistake I did.
Reply from Onesixthkit2025-09-10
On 2nd March 2025 - "So it will come eventually? Is it just a matter of time? Even if you don’t know the exact date it will arrive, can you at least guarantee that it will arrive one day? I feel that I’ve been scammed. Thanks."
"Of coz it will come out"
"Ok, thanks."
On 4th September 2025 - "I bought a preorder of a figure after the cut off two years ago, it was the Limtoys gunslinger. I would like to confirm if a third batch will ever release or if I’m waiting for nothing. If you can’t give me any clear information about the figure and if it’s likely I will ever receive it, I would like to cancel the purchase."
As for today - "I would like to know whether it is likely or unlikely whether my Limtoys gunslinger will ever arrive. I want a specific answer, not " we will contact you", you have been saying that for the past year. The information you have given me has been lack luster. Please be honest and use your professional experience to tell me if the figure will arrive. I want a yes or no. If you don't meet those terms then please tell me so I can cancel. Thank you."
"Don’t even have the brain cells to spell correctly, I wasn’t asking whether you can predict when it will arrive, just whether it was likely or not you idiot. "
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I don't understand why he try to insult himself, we both have pictures to prove this
I of coz ban his account immediately after he cancel his only order, who the hell on earth want to deal with this creature again?
Some creature just don't want to wait or don't want to honor their preorder, they will just keep provoking with non-sense, attack the seller when they know nothing much they can do to threats back the NON REFUNDABLE DEPOSIT
Fantastic Company with Fast Free Shipping Worldwide!
I've ordered a couple of times from this company and never had any problems.
It only takes a week to arrive in tbe UK and its Free Shipping.
They've also answered my email regarding questions.
I don't know why there's a few negative reviews on here but if you've never ordered from them before then I suggest you ignore the negative feedback here.
Go to Facebook collectible groups and see real feedback. Kit is one of the best and very by the book
Kit (onesixthkit) owner is on Facebook and many collectible groups, as part of the community. As such, ignore bots and rival company feedback trying to ruin things. Just search his name, see all the post and comments (positive)
Kit has a very dry sense of humour and very traditional (to the point, old morales) and once you understand that, his a real joy and an amazing part of the community. Ordered over 30 plus items, Heck might be 50 plus now, but no issues, one of the first to get releases. Good seller.
OneSixthKit aka KIT CHEN is the most trustworthy and reliable seller for me personally. I have had nothing but good interactions with him. When a figure came with a scratched head sculpt (nose of Gus Fring was damaged) he immediately contacted Mars Toys and issued a replacement head sculpt to me. Treat Kit with respect and Kit treats you with respect.
Second example: Customs were slow with an INART Joaquin Joker 2 Pack (out of Kit's control) - but Kit and I had e-mailed back and forth and he assisted me along the way with updates. I lost count how many figures I have gotten from Kit and how many I still have on pre-order but I know I'm in good hands and that's why I continue to do my business with OneSixthKit.
No stars!
I bought a figure months ago. Unfortunately, the body was of such poor quality that one leg fell off immediately, and the second shortly after. Although you can reattach the legs, they fall off again immediately.
I complained about the figure, and they promised to take care of the problem.
After several inquiries that yielded no results, I was told today, upon further inquiry, that I was a fraud and that the damage was fake. I was insulted and abused!
NEVER AGAIN!
Reply from Onesixthkit2025-05-18
This is the only reason people post on trustpilot. So he made the point, he complaint about "poor quality" but what is the definition of poor quality? its very personal, yet we still try to check with supplier but they don't agree the claim. This man refuse to return the figure for full refund, depend for an apology and compensation, partial refund? over a "poor quality he think" From time to time there's always some people try to take advantage over stores, it's my own opinion over my experience with this guy, you do your own judgement
Terrible customer service. Had a preorder since June 2024
Had a preorder since June 2024. As of March 21,2025 no date in sight for product, he claims manufacturer has not told him eta. Original ETA was October 2024. I was actually asking for more info and questioning why it is taking so long. He told me it is VGT not him and I should wait. I said when does it get to a point where this may never come. He then banned me cutoff my account and refused to refund my deposit. It was only $8 but it is principle and his attitude was terrible. I was very civil and was not mean he just didn’t like questions. I did apologize but no response. I’m very patient waiting for stuff. Maybe language issue or him just being a bit of a jerk. I would not recommend especially when doing a preorder.
Reply from Onesixthkit2025-03-24
at least 10 emails exchange i believe i am patience enough with him, he just keep arguing he believes it won't get release. I ban his account to prevent he place order again, we have clear policy which he has to click to comply before he can place any order. He disagree with our policy and terms so why preorder with us? It is a good example for everyone - We aren't prophet, we can't tell everything you believe we know or "We should do", by placing a preorder we assume YOU SHOULD read terms and condition instead of coming back to argue it is not what you want
I ordered the Dexter figure recently! Was out of stock almost everywhere else but one sixth had it :) Seller communicated well and there was only a few day wait for supplier to get stock in, kept me upto date and shipping was fantastic as I was able to track the whole journey from start to finish.
It was packaged well and I would deffo recommend and use again. Lovely experience from start to finish! now as someone who has never had a 1.6 figure before I’ve gotta research and figure out how to change hands and head without it breaking but lots of information online. Thankyou again so much for getting this to me safely. I always read reviews before I buy and I saw some not so great ones but in my experience the seller was wonderful!
All Goods received have been through great communication well packaged and unbeatable time.
The team is amazing , I'm not the easiest customer and they have always assisted to keep reassurances and make me more knowledgeable.
This is the reason I have been using OSK as my prime vendor for years.
My first time getting an expensive collectible, and Kit is definitely a great seller. Very clear and easy ordering process, good prices, already got my hands on the new Dexter figure while all the other online stores still don't even have it in stock, delivered to Germany in a week in very good packaging, 5/5 from me.
I've bought many things from onesixthkit.com, have always gotten everything that I've ordered in speedy fashion, and I've always been a loyal customer of theirs. Until one instance with them when Kit Chen behaved in an unprovoked rude manner with me. I pre-ordered a head sculpt with them on January 12, 2024. On September 12, 2024 I found out that the manufacturing company was having problems mass producing their head sculpts, so I kindly asked Kit Chen for a refund or store credit to buy something else on his website, but he refused. His exact words were, "Deposit not transferable. We will refund you the deposit if any preorder item is cancelled but it is not your decision, you 'think' it won't happen doesn't mean it won't happen." It's been 1 year, I still don't have the head sculpt, and there's been no follow up from Kit.
Unfortunately, what they say is true, but thanks to reading the reviews here, I managed to save my pre order deposit while I still could. Took Paypal 10 minutes to refund me, which is probably because they had many issues with him already. And all is accurate, he started cursing in his replies to me. The only difference is, I eat people like him for breakfast, so I am not alarmed. But he did encourage me to write this review. And like everyone is saying, the scammer started cursing in his replies. Funny guy.
Here is what i wrote PP:
The seller gave me strange answers regarding a pre ordered item that is sold out (the pre orders of this very limited 500 pieces item sold out as you can see at Sideshow's website.
For a minute i thought this seller has secured some items during pre sale, but his reply was strange (i can keep ordering as many as i want). You can also go to his website and add 1000 pieces to the cart, even though only 500 were made.
After searching a little more, i found out many complained about him and he keeps pre orders payments which he never refunds.
I learn from another collector PayPal has opened an investigation about him.
Reply from Onesixthkit2024-12-17
Out of the blue he suddenly call me crook and put in paypal dispute over his NRD. I don't have time to entertain him so I close the dispute by refund him. Funny thing he is proud of paypal refund him instantly and call me scammer. He said he has 30k followers and he's going to tell all his people we are scamming. I was so existing to wait for his post in public but seems he's just a clown. I like how these people love to write reviews but they can never talk to you in public like a man. Check this name on facebook if you like to know who he is
I pre-ordered Inarts Superman with OneSixthKit over a year ago which was very straightforward to do. Upon release after a few weeks I received an invoice to pay the rest which I did on the same day, and the package was shipped out the next day, and arrived safely to my door over a week later. I couldn’t praise OneSixthKit enough for the easy process of getting the figure and it being sent so swiftly, would highly recommend!
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