I am a carpenter and was working on my…
I am a carpenter and was working on my own house. My order was not correct but they fixed it and sent it back out. Very smooth and not a hundred questions. Yes i would buy from them again.
About OnFlooring
Data updated- Website
- onflooring.com
- Category
- Home & Garden
- Location
- United States · Ventura
- Status
- Unclaimed
- Last 12 months
- 30 reviews
- Replies to negative
- 100% (3/3)
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Is OnFlooring legit?
OnFlooring (onflooring.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Product arrived early and in perfect…
Product arrived early and in perfect condition.
Finding what I needed was easy
Finding what I needed was easy. Shipping was fast and the packing was excellent. Thanks!
Very responsive and helpful
I had a time sensitive repair and they worked with me to get me the flooring I needed quickly
Fast Shipping
Received stair nose transition strips quickly and exactly as advertised. Appreciated the periodic updates so I could plan installation.
Saved floor project
Quick shipping for anything needed! Wide availability of items!
No matching trim available.
Reply from OnFlooring2025-10-03
Hi Carrie, Thank you for your feedback. We noticed you ordered 6 quarter rounds in COREtec Monterey Oak (VV017-01004) on 8/17/2025 and you purchase 11 more of the same item on 9/5/2025 - so it appears you were satisfied with the product? We want to clarify that we sell these flooring trims and transitions - but we don't sell the flooring planks themselves. If the quarter rounds don't match your actual flooring, it's possible you may have a different flooring product than what was referenced in your order. We're here to help you find the correct matching trims! Please contact us with your flooring details (brand, product name, and color code if available), and we'll make sure you get the right color match. If you do have COREtec Monterey Oak flooring and need additional trim pieces in this color, you can find them here: https://onflooring.com/products/transition-strips?Search=VV017-01004 . We appreciate your business and want to ensure you're completely satisfied.
Exact product in stock, well packaged, good price
Exact product in stock, shipped fast, and at a reasonable price. Packaging was also great for a large and breakable transition strip (8 feet by 2 inches). Arrived in perfect condition. Good email communication on order status and shipping throughout.
Product not as good as they advertised
Product not as good as they advertised. The ribbing doesn’t hold down like it should. Rips right off from weak design
Reply from OnFlooring2025-09-19
Hi Dustin, Thank you for taking the time to share your feedback. We're sorry to hear you're experiencing difficulties with the ribbing system. This attachment method has worked reliably over many years, so we'd love to help you get the best results from your purchase. The installation does require precise alignment to work properly, and we find that a quick walkthrough can make all the difference. We'd be happy to guide you through the process over the phone or email - sometimes a small adjustment in technique resolves the issue completely. You might also find this helpful installation video from the manufacturer (Versatrim) useful: [https://www.youtube.com/watch?v=EeUla1G9ygk]. Please don't hesitate to reach out to us directly so we can ensure you get the performance you're looking for from your slim cap and slim trim. We're here to help make this right for you. Best regards Marc
Did not match
Did not match. Did refund half of product
Reply from OnFlooring2025-09-19
Hi Steve, thank you for your feedback. We’re sorry to hear you weren’t fully satisfied with your order. As we discussed over email, the flooring does have moderate to high plank-to-plank variation, which was confirmed by the factory. We offered you the option of a full refund upon return, or a 40% partial refund if you preferred to keep the product. You kindly chose the partial refund and decided to keep the transitions. We always want our customers to feel supported, and we appreciate you giving us the chance to resolve this directly. Please don’t hesitate to reach out if there’s anything further we can do to help.
I got exactly what I ordered and…
I got exactly what I ordered and received timely updates on delivery
you and your company did great
you and your company did great. i appreciate everything you have done for us. please note, your delivery service delivered our item to the wrong house. it was delivered to us by someone who lives down the street. they did not, by law have to do that but I thanked them for being honest.
had the right stuff matched perfect
Great Match on the Color!
We bought two pieces of transition strip for our new remodel project. We were transitioning a porcelain tile and a laminate floor across the length of the room about fifteen feet. The flooring we used had strip available but it was available only in three foot sections in a kit with two other styles we would never use for the same price as one long piece of this trim. Our flooring was not listed on the Onflooring website list but the color we picked matched. We are very pleased with our purchase and we saved so much money. Best of all we didn't have a bunch of small pieces going down the length of our new floor.
Great customer service
Great customer service. I couldn't find the product I wanted locally, so I ordered through OnFlooring. The manufacturer sent the wrong product. That's not their fault. Unless you buy from a local warehouse with enough boxes of your product in stock, you are at the mercy of what is pulled from a distribution center and shipped to you. Once the wrong product arrived, I called OnFlooring - and after a brief announcement, the phone was actually answered by a human who could address the issue. There was no phone tree only to speak with someone who couldn't help. After exchanging photos and emails, the issue was resolved within several hours, and the right product was sent. Unfortunately, the manufacturer only sent a partial replacement order without notifying anyone. Another call, and OnFlooring figured out how I could pick up that partial order rather than having to wait another 10 days of shipping for the remainder of the order to arrive. On Flooring had no control over what the manufacturer shipped, but had to resolve the problems created in a warehouse across the country. They were pleasant and helpful in resolving the issue. They provided customer service rarely seen today.
You did great
Did a great job of getting the floor…
Did a great job of getting the floor part I needed. Thank you
Fast shipping and the transition pieces…
Fast shipping and the transition pieces that I bought look great with my new flooring!
Cheap knockoff?
Shipping was decent but the product was not good. They take an MDF piece of trim and wrap it poorly in a vinyl stick-on wrap. This was listed as Reducer 94-INCH COREtec Venture Chestnut but I’m pretty sure COREtec didn’t have anything to do with it. The vinyl wrap was all wrinkled on the MDF. Just a waste of money. Follow-up: changed from 1 star to 3. OnFlooring did contact me. They explained it is not a sticker but laminated to the board. Either way, it was poorly done, but they gave me a refund for one of the sticks which was acceptable to me. The others I got to look as good as they were going to and installed them. Overall, OnFlooring did a pretty good job with the customer support. They didn’t make the trim, they just sold it. I still think the product itself has a lot to be desired, but OnFlooring did a good job of resolving it.
Reply from OnFlooring2025-03-06
Dear Greg, Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations. To clarify, this molding is manufactured by Versatrim, the leading molding manufacturer in the USA, and is not wrapped in a vinyl sticker. Instead, it features a decorative paper laminate applied to moisture-resistant MDF, ensuring durability and a high-quality finish. Additionally, the product description on our page accurately reflects these details. If you received an item with any defects, we’d be happy to assist you—please reach out to our customer support team so we can make this right. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience. -Marc
Marmoleum transitions
The products I needed, marmoleum transitions, were hard to find and after hours of internet searching, I found them on onflooring. The items were manufactured and shipped in a timely manner and look great on my floors.