OnFlooring (onflooring.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
Price, Delivery and instructions were well communicated. A little disappointed that several pieces were defective: pattern wasn't stamped at the ends, 2 pieces had several areas of missing print and a random blackish blemish in the middle of the board. Transition wasn't accomendating to matching up with current laminate flooring-the rise was too high. Update: they made an adjustment to the defective planks. Very appreciative of the attention to customer satisfaction. Would recommend them highly.
Reply from OnFlooring2025-03-03
Hi Michele,
Thank you for your feedback! We’re sorry to hear that some of the planks had defects. If possible, please share images of the missing print and blemish so we can escalate this to Mohawk—we’re confident we can arrange a pro-rata refund for the affected pieces.
Regarding the transition strip, it is a multi-function profile that includes a track and variable shim, allowing it to accommodate level differences of up to 12mm (approximately 1/2 inch). If you need assistance with installation, please don’t hesitate to reach out, or refer to this page for detailed instructions: https://onflooring.com/content/installing-and-cutting-mohawks-instaform-profile
We truly appreciate your business and are happy to assist further if needed!
--Marc
order was delivered in great condition and on time.
B
Bradley lewis · 2 reviews · Experienced 2024-12-11 ·
★★★★★
Finally a company that can!
Finally a company that I was able to order through without struggling with my stupid billing address not being my shipping address. My billing is a POBox. Thank you guys for being able to have this order go through without me having to call you and my bank a dozen times.
Even the shipping company was a better freight company top notch received the order today zero issues. Through the whole process.
GREAT ORGANIZATION All the people I've interacted with in…
All the people I've interacted with in placing and fulfilling my orders have been outstanding. The products and delivery have been great. What else can I say?
I thought that the ability to find the item that I was looking for was great. The ability to track the item was also great. Although the color of the item matched, it would have been nice to be able to find the item in more finish/color
Lewis Martin · 2 reviews · Verified · Experienced 2024-09-10 ·
★★★★★
Good floor but several damaged pieces
The floor is good quality and works really well. One issue I’ve had is opening a box to find several of the planks damaged with broken corners and a few with a blue powder like substance that is stained on them. Thankfully it’s only been a couple boxes that are affected but still not ideal as I can’t use those planks for my floor.
Reply from OnFlooring2024-10-08
Hi Lewis, please send an email to [email protected] with a few images of the blue substance and we will refund you the 2 boxes.
Was easy to order. Like the 8ft transitions. Nice to have other color options with samples of all colors. Getting here was fairly quick
B
Bruce C. Burton · 3 reviews · Experienced 2024-06-26 ·
★★★★★
Making a large purchase (4000 sq ft of…
Making a large purchase (4000 sq ft of laminate) online with a company you have never heard of before can be very challenging. My experience with Marc at Onflooring was superb. First, their web site is very clear and provides the final price with all volume discounts upfront. No "give us your contact information and we will give you a quote". The site recommends many related accessories designed for the flooring you are purchasing. Very helpful. The price was significantly better than the best local price I received from local vendors. Marc was a pleasure to work with. He is extremely knowledgeable and gave me valuable insights on the project upfront. Product arrived in perfect condition on the dates promised. Super responsive by email and extremely fair in all of their dealings. I would highly recommend Marc and OnFlooring.
Reply from OnFlooring2024-08-14
Bruce, Thank you very much for your kind words. It was our pleasure to do business with you. --Marc
Great Customer support and the product was excellent. perfect match... Keep up the great work..........
J
Jeff · 2 reviews · Verified · Experienced 2024-06-09 ·
★★★★★
Good service, poor product.
Purchased Karndean flooring transition trim. Communication was great, came on time. Trim is colored paper wrapped around wood trim, and the color is no where close to the flooring I installed. I’ll probably try and paint it or buy trim from another manufacturer that’s close in color.
Reply from OnFlooring2024-07-08
Hi Jeff, We've sent you an email requesting images. The transition colors are based on digital scans of the flooring, so they should be close. If there is an error, we will fix it.
