Online Cycling Gear (onlinecyclinggear.com) has a 2.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
I purchased the women’s cycling underwear briefs, the shape of the brief fitted okay but the chamois was in the wrong area of the briefs with no padding under my sit bones or other contact areas on the saddle. Instead all of the padding sat high across my butt and the not where it was supposed to be. It was the most uncomfortable mtb ride ever and I have been cycling for 20 years.
So disappointed! Purchased off this company previously and was very happy. Ordered the same size jersey again and wasn’t made aware until after paying that this company has moved production to China! Subsequently the jersey I received is one to two sizes too small and quality is as you’d expect! So sad as these used to be quality garments. Can’t return as cut off tag and popped in drawer until pulled out to wear for first time today. $80 down the drain! Jersey is headed for the Op Shop bin!
Kiwis living in NZ my brother and I order a couple of octopus jerseys each just before Christmas with personalised side bands for the tour of Aotearoa in February. Delivery was early January and the gear was awesome, wouldn’t hesitate on recommending these guys enough, they also threw in a pair of socks to boot. Good service , good price and quality products .
Got exactly what I ordered in a timely manner!! I can’t wait to wear our wedding jerseys across the line at MS150 the weekend after we get married:)
Great product. I ordered matching cycling jerseys for my parents for Christmas. I was able to choose the color and sizes. The shirts arrived on time and were exactly what I expected.
Very long delivery time with no updates on progress.
Places order for 6xl shorts, order confirmation came through for xs. 30 minutes after ordering emailed to inform them of the error but they said that the order cannot be changed and would have to cancel the order which I then requested to cancel for a refund but they sent the wrong size anyway. Finding return details is a real pain! Not the way to run a business! Order ref: OCG65276
I love my new jersey! The fit and fabric are both very comfortable. As always, shipping was fast.
Great product! Smokey Bear jerseys were well made with beautiful saturated color. Was able to customize zipper pockets which was awesome. Had an issue with the Asian sizing, but OCC took care of it. Excellent customer service. Will definitely shop here again!
Great value on quality customizable apparel. I highly recommend your jerseys to all my friends.
Shipping took 2 weeks. I got the items and the jerseys fit but the shorts were too tight and you could see through them. I wanted to return them and they said no problem we can send you the correct size. I explained that they should be the correct size because it is the size I wear in all my other cycling shorts, however these were too tight and see through. It took about 45 days and me sending about 6 emails to get a partial refund. It is more time than I want to spend on this type of order.
I wouldn’t purchase off this site if from Australia. Check out their warranty section and they deny any warranty for whatever reason, this is not permitted under Australian consumer law.
I have bought two short sleeve shirts and a long sleeve jersey from OCG. All are of great quality. The long sleeve was too big and I have had similar experiences as others have regarding returns. Emails/phone messages not answered. The best way to contact them is via their website (their returns portal does not work) and send a message under help/contact us. Eventually I got a return message, a link to a new invoice (you pay 20% only and keep the original to give away). All worked well in the end and I would use them again as their range is so good.
Great product, great color, got it pretty quick too. Ohhh… the long sleeve shirt fits so well!
They sent the wrong sized item (female medium instead of male medium) and are not responding to phone or email. They have a dedicated returns portal but it does not recognise my order number.
I ordered some jerseys and they were nice just did not fit my female hips; so I contacted OCG as there is no paperwork in the package. I was told I can return within a time window and there would be a 20% restocking fee to take back. (I wish that would have been highlighted - I ordered several.) Over 2 weeks from my contacting them I am still waiting for a return label, which they told me I needed.
Received a pair of knicks which turned out to be too large. I sent a message via the web site and was advised I could get a smaller pair. It has now been two weeks and customer service has not answered my emails and their phone has no one answering it, I left a message again no reply. Don't know how they deal with customers when no communications seem to get through. Further to the above today 27th Dec 2023, OCG has finally provided another pair of knicks of a different size which I can say fit very well. I am now happy.
This is not my first purchase. These guys are good shipping takes a little longer. But it makes up with the value
Great quality true to fit . I’ve bought 3 sets from OCG and just ordered 2 more bib sets. Really legit company. Shipping takes 20-28 days for me.
My husband searched and searched for bike shorts that were padded enough for his tender backside. I went on a search and found your company and now he is your biggest fan and will only use your shorts to ride with!
61 reviews matching