Online Cycling Gear (onlinecyclinggear.com) has a 2.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Chris Storey美国 · 3 reviews · Experienced 2026-04-25 ·
★★★★★
You better hope you don't need to return or exchange!
I placed an order for my husband for a couple of shirts and two bibs. He did not like the quality nor the fit of the bib so I reached out to the company immediately. After many back and forth emails the only resolution the company would offer me was to charge me $11 per item to exchange for a shirt that cost less than the bid. So not only did they want to charge me for their poor quality, they would not refund the difference in the cost of the two items. Before you buy from this company, read the many reviews left by others about their poor exchange customer service.
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Eve Lynes美国 · 2 reviews · Experienced 2026-04-08 ·
★★★★★
poor quality gel shorts the padding…
poor quality gel shorts the padding only covers my sit bones and does not extend to the front. So far I am getting ghosted on a refund - they don't seem to offer a full refund, but only let you know this after you have received the order. There doesn't appear to be a way to return the shorts. Lousy product.
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maria stafford澳大利亚 · 3 reviews · Experienced 2025-03-06 ·
★★★★★
Aside from a horrible returns policy…
Aside from a horrible returns policy (because items are made to order they won't refund for wrong size), I'm happy with the 5 items I bought. But they seem good quality and like many people I had to upsize 1-2 sizes. Yeah delivery was slow but just be patient. Australia Post takes longer to deliver and that's just between Australian cities! I think it was about 3 weeks before my items arrived. But once you have your size right, you'll know what to order going forward.
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Taylor Phillips美国 · 1 review · Experienced 2026-02-17 ·
★★★★★
Is this place a total scam??
Is this place a total scam? I ordered bib tights and they’re way too big but there is no way to return them. The Shipping & Returns section on their website only talks about how slow and terrible their shipping is. Nothing about returns. I finally found a link to a return website which doesn’t work. I’ve called the number on the website, I’ve sent several emails. No one is returning my messages. I WOULD have exchanged it for another size but now I’m so fed up I would like to just return it. But I can’t! A bad business, do not engage.
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Lloyd 美国 · 4 reviews · Experienced 2026-02-27 ·
★★★★★
What went wrong??!
What went wrong??!! One month no idea when if ever I’ll get my bike shorts. Next I will definitely read reviews. I’m sure this is a scam. I’m ashamed of myself
I’m a very small person and upsizing still didn’t fit.
I’m a very small person, size 8 usually. Purchased size S women’s cycling shorts but they were way too small despite upsizing from the measurements. My husband is very lean, size 32 max with almost no body fat on his legs. He purchased size M padded cycling banana undershorts after upsizing also. They too were way too small, couldn’t get them around his thighs and the low rise nature of these shorts made them equally unwearable. Made contact with a customer service rep 2 days after I received them but I just can’t get a return address out of him. And not a full refund either, only exchange or 80%! And now it’s radio silence, no reply to my emails at all. This is fairly poor service, I’m not keen to shop here again. Buyer beware!
Product didn't state shorts were low rise. Asked about returning item, was advised 80% of purchase price can be refunded only, less p&p. Asked for return address and haven't had a response since, so can't return for partial refund. Do not purchase from this company.
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Mike Eastep美国 · 1 review · Experienced 2025-12-03 ·
★★★★★
Took my Money but Didn't Deliver Anything
Placed an order on December 3rd and was notified it was complete & shipped on the 10th, but it's now the 24th and there is no tracking update... it's just tracking as "shipment information received" since December 10th with no update from OCG whatsoever. They claim "Standard shipping typically takes 6–11 business days", but we're well beyond that already long window. What a massive letdown for what was supposed to be my big gift to my wife. The site seems to be a scam.
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Consumer美国 · 2 reviews · Experienced 2025-10-18 ·
★★★★★
Very disappointed with shipping
Very disappointed with shipping, going on week 2 and has not been shipped, no timeline for when it will arrive.
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Jim Wingo美国 · 3 reviews · Experienced 2025-08-26 ·
★★★★★
I bought a pair of cycling shorts that…
I bought a pair of cycling shorts that are too big. I have left many voicemails and sent numerous emails and no will respond.
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Jeremy英国 · 17 reviews · Experienced 2025-07-07 ·
★★★★★
Well they said dispatched 2-5 days
Well they said dispatched 2-5 days. Ten days later not dispatched. This isn't a good shop I'm afraid. I wish I read these reviews before ordering 🥺
Avoid ---
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Louis Holz美国 · 3 reviews · Experienced 2025-06-10 ·
★★★★★
In transit for almost 30 days and…
In transit for almost 30 days and counting. Should have paid alittle more and purchased in US apparently.
Well well what can I say I should have read the reviews,yep late on delivery,the size was well off and the will not sort out a returns method to compound it all they are offering only 80% of the cost mmmmm
The order was very late, the jerseys wrong size and very poor quality, zero customer support and no accountability for their products. These guys just drop ship absolute rubbish and pretend to be a legitimate business.
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Mdy法国 · 2 reviews · Experienced 2024-07-10 ·
★★★★★
Scammers, lousy customer service, run away!
It's been over 5 months since I ordered from them and I still haven't received my parcel. Customer service is pitiful, and after twenty or so exchanges it's clear that the agents are trained to avoid refunds and get you to drop the dispute. A real scam, this is a site I strongly advise against.
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Steve Thornley美国 · 2 reviews · Experienced 2024-10-25 ·
★★★★★
Jerseys fit a little snug
Jerseys fit a little snug, so size up 1x. Quality is really good and I’m pleased with my purchase.
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Dan美国 · 1 review · Experienced 2024-10-24 ·
★★★★★
I received my order today
I received my order today. It’s way way too small !!!!!! I’ve reached out with no resolution yet.
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Paul Stansbury美国 · 4 reviews · Experienced 2024-10-12 ·
★★★★★
Wait and See???
I just made an order will wait and see??? US address is in Hawthorne CA makes me wonder is it just a front???
Telephone number is north of San Franscisco. The make or break for me is accurate sizing. I am going to update this upon delivery
I just followed up ....same jersey on Amazon for 27 buck versus 44...my bad with one day delivery. !!!! Scam outfit. My bad
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m tierney英国 · 7 reviews · Experienced 2024-09-01 ·
★★★★★
The customer service is terrific
The customer service is terrific. When I called and someone said, "Hello" I thought I had the wrong number. No wading through the stupid AI questions that won't allow "Other". Product was exactly what I wanted. Will be ordering their cute cycling jerseys for my grandkids as well. Give this small business a chance - prices are much lower than Canali, Pearl and all the other manufacturers that have to supplement their bike- and accessory-manufacturing efforts.
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Rod Watt澳大利亚 · 3 reviews · Experienced 2024-09-24 ·
★★★★★
They don't respond.
They don't respond.
Have sent many emails and contacted through the chat - no response about returning gear that's too small and no instructions about what to do - have been waiting for over a week now.
Pretty average and wont use again.
