OutIn

I purchased a nano in 2023

I purchased a nano in 2023, used it in my personal and army travels. One mission I was at I was showing off my nano making espresso for my comrades in arms. It quit working and had to go without a good coffee before our mission. Researched why the unit won’t hold charge and error lights blinking, reached out to OutIn via email. I received a email back explaining that my unit battery is dead based on the video I sent them. The response was both frustrating and disappointing. For a unit that cost more than others and has good marketing pitch, I expected to be helped. I was informed that my unit is not serviceable, they don’t offer repair or replacement of battery. I was so disappointed knowing that the company and espresso machine I bragged about and influenced countless of people to purchase and use won’t even offer to repair the unit I travelled everywhere with. I was willing to pay for repair, not asking for freebies. I gave up trying to resolve the issue. I had no choice but to buy a new unit. Went with the Mino as a Father’s Day gift to myself. I have 1 more mission to go to before I hang up my uniform Nov 2026. Hope this one won’t fail me as the nano did. After placing this review I was contacted by OutIn sales and was offered an apology and a % refund to apply towards the new purchase I made (Mino) if I will change my review. I received subsequent phone call and email offering % refund towards the new purchase when I did not bite and was informed that they will credit back % of my new purchase once they see that I had changed my review. The verdict is still up regarding the quality and make of the newly purchased Mino I just received. My fellow Army Soldier who had bought the Nano after seeing me using one said “mine stopped working too, I bought mine from Costco and they just replaced it.” % of discount they gave me will go towards the disappointment and none use of my previous item. Definition of stupidity is “doing the same thing and expecting a different result”. Hopefully that will not hold true for the Mino. I am going out on a mission this coming week. We will see how this better version holds up and how long will the battery last. Hopefully I’ll get a better warranty experience if things go south. Verdict is up in the air and you will all hear back from me again.

Absolutely impressed with this little…

Absolutely impressed with this little machine. It heats water, brews great espresso with excellent crema, and is small enough to take anywhere. Perfect for travel, camping, and work. The convenience of making a quality espresso without needing a kettle is worth every cent. Highly recommended for coffee lovers on the go! ⭐⭐⭐⭐⭐

The device works amazingly

The device works amazingly, only wish is that they made it easier to clean the basket after a pour. Often end up digging out the puck.

This is a followup to a June 1 review I…

This is a followup to a June 1 review I wrote. After finally using the product correctly (my bad, customer service was excellent and persistent in trying to hepl) I would like to report that this product is amazing. It produced a rich, flavorful expresso with abundant crema. I highly recommend this product for anyone, but especially for travelers looking ror a premium coffee anywhere within 200 seconds!

Great strong water containers.

best product in this category.

The best product in this category. I use this for several months in more than one hike - more than recommended.Simple to use and clean , can I make between three to four espresso cups when fully charged.

out of my expectations

for the size and milk foam quality, i give 5 stars

Sadly seem to be being ignored by…

Sadly seem to be being ignored by customer sevice regard a faulty unit that is meant to have a warranty. It will charge but then is functionless and will not start when pressed. Left in limbo. 04.06.26 : very patchy response turnaround, turning into a real effort to get an outcome re the warranty. Only seemed to get a response after 3 or 4 ignored emails recently when a review had been posted. Shame, when the product worked it was good. Customer services / warranty side severly lacking in my experience. 17.06.26 - I finally had an email on 05.06.26 that a free replacement unit would be sent at no cost, I provided details for shipping etc. I chased this on 09.06.26 having heard or received nothing, I had a response on the 16.06.26 at 23:41 stating that it had been escalated for confirmation but was still pending review and they'd get back when they had an update on delivery time frame etc. I have now given up on this as it's become a massive waste of my time and because we use one rather than waiting in the dark like this will have to purchase again, albeit another brand. This was first raised on 25.05.26 and im still nowhere. annoyingly we spent money on one of their outin fino grinders also.

Very friendly customer service

Very friendly customer service , positive response

I LOVE OUTIN

I would like to express my sincere appreciation and gratitude to OutIn for its outstanding product quality and the positive experience I have had with the company. What truly stands out is not only the quality of the products and the attention to detail, but also the professionalism, excellent customer interaction, and outstanding communication. The company has demonstrated remarkable ability in handling challenges efficiently, addressing concerns professionally, and responding quickly, reflecting a genuine commitment to customer satisfaction and trust. It is truly refreshing to deal with a company that places quality, service, and customer experience among its highest priorities, and this deserves great recognition. Finally, I would honestly say: I love OutIn, and I wish the company continued success and growt KHAMIS ALNAQBI

Very professional company

From the very start of the order to the delivery l was very impressed. I have a query and contacted the customer service department and was very promptly given advice and my concerns where addressed. I have brought this as a gift for my daughter and am sure she is going to love it xsuch a wonderful gift

OutIn Mino Portable Espresso Machine…

OutIn Mino Portable Espresso Machine was very Lovely, I Love it.

Outin Mino - leaks

The Outin Mino has a design flaw - the cup has to be attached to use in the manner described in the manual, ie. placed on a table. But if it's attached, the liquid leaks everywhere when the coffee is made. The 'customer support' told me that the cup wasn't on tightly enough, then changed their mind and told me it should 'hang loosely'. Which it can't do, and contradicts the advice regarding burns and scalds. It will only work with a stand (not supplied), which limits it's attraction for on the go use. Outin sent a replacement, which did exactly the same, then processed a refund, although wouldn't pay for the return postage. Avoid.

Allways with me on a trip :)

All my friends recommend me this and I…

All my friends recommend me this and I tried my friends once then I love it. Now I placed my own order. Can’t wait my own one😍

Simply the best

OutIn is best for me

OutIn is best for me. I have Mino, Nano and Grinder. My coffee point is everytime usable. Home, on the road....

Really good

Lost Porta filter

I have owned a Nano about 18 months love it it Travels with me frequently to the Nordics. On my last visit to Copenhagen I happened to leave the portafilter in the hotel room, contacted Outin and although they don’t do spares (May be you should for the Portafilter and coffe press/capsule holder with availability on Amazon) they arranged a replacement all I had to do was cover the cost of shipping! Great Customer service that makes you stick to a brand 😁

Nice product