Outpost (outpost.me) has a 3.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
A
Auds · 1 review · Experienced 2025-08-15 ·
★★★★★
Misleading Process and Poor Handling - Beware!
Their "no-obligation" application process is a sham.
Only after a $20 fee and approval can you actually see the room and review the contract, which is fine. But they also require a full month’s deposit upfront, which they say is refundable if you choose not to proceed.
Since I hadn’t moved yet, I asked for real photos of the room after being approved. Thank goodness I did! The room looked nothing like the photos online. It had no windows, was extremely small, squeezed between two other rooms, and directly opposite a bathroom.
When I decided not to go ahead, they refunded $1,790, even though I had paid $1,842.65. They blamed and sent me to my bank and Stripe. For obvious reasons, both needed the original receipt showing the intended charge amount, not the refund receipt. Outpost's team couldn't understand the difference and refused to give me the original invoice or receipt, which was sitting in their application portal that I no longer had access to.
As you can imagine, both the bank and Stripe confirmed that payments are processed exactly as instructed by Outpost as the merchant, with no extra fees, and Outpost are in complete control of the refund amount.
The team were completely clueless about their own billing and refund process and just left me without my full deposit in the end. I would strongly advise others — especially those relocating from abroad — to be very cautious, and avoid adding this unnecessary stress to your already tricky moving situation.
Reply from Outpost2025-12-09
Thank you for sharing your feedback. We’re sorry to hear that your experience with our application process did not meet your expectations.
For the safety and privacy of our current residents, full room photos and lease documents are provided only after the standard application and ID verification, which is covered by the $20 fee. This step is meant to keep the process low-commitment while still maintaining necessary security.
Regarding your deposit, the full refund was issued on our end. Any difference in the amount received is typically due to bank or payment processor fees or currency adjustments—factors outside of our control. We are always happy to provide all documentation available to assist with your bank’s review.
I lived at Fort Greene House for about seven months in an economy room that cost $1690 a month. The place was always clean and quiet, and everything was pretty well organized. My room was small but had what I needed, and the shared spaces were kept in good shape. There was even a little gym in the building, which I actually used a few times. The only thing I didn’t love was that the washer and dryer weren’t free, but overall it was a comfortable and easy place to live.
Reply from Outpost2025-11-14
Thank you, Amy, for sharing your thoughtful experience living at Fort Greene House! We’re happy to hear that you found the place clean, quiet, and well-organized, and that the economy room met your needs. It’s great to know you enjoyed the shared spaces and even made use of the gym—our goal is to provide amenities that support your lifestyle. We appreciate your honest feedback about the washer and dryer fees; we’re always looking for ways to improve convenience for our tenants. Thanks again for being part of the Outpost community and for your kind words!
First time using Outpost, had a positive experience. Just wish the fridge was a little bigger for everyone’s groceries.
Reply from Outpost2025-11-14
Thank you, Stella, for sharing your first experience with Outpost! We’re glad to hear that your overall stay has been positive. We appreciate your feedback about the fridge size—creating comfortable and functional shared spaces is important to us, and your input helps us keep improving. We’re excited to continue supporting your journey with us and making your living experience even better!
I’ve had a great time living at the Greenpoint house. The place is clean, comfortable, and everyone here is super friendly. It’s easy to meet people and there’s always something going on in the common areas. Highly recommend if you’re looking for a social and well-organized living space in Brooklyn!
Reply from Outpost2025-11-14
Thank you so much, Antoinette, for sharing your wonderful experience at the Greenpoint house! We’re thrilled to hear that you found the space clean, comfortable, and enjoyed the friendly community vibe. Creating a welcoming and social environment where tenants can connect and feel at home is exactly what we aim for at Outpost. Your recommendation means a lot to us and future tenants looking for a vibrant and well-organized living space in Brooklyn. Wishing you continued growth and great experiences ahead!
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Carlos Jose Lopez Tort · 1 review · Verified · Experienced 2025-09-29 ·
★★★★★
Great housing experience during my NYC internship
I stayed with Outpost during my internship in New York and had a very positive experience. The location was convenient, the apartment had everything I needed, and the staff was always responsive whenever I had questions. I especially appreciated how easy it was to feel supported as an international intern. Outpost provides not just housing but also peace of mind in such a big city. Highly recommend it for students and young professionals.
Reply from Outpost2025-09-30
Thank you for sharing your experience! We're thrilled to hear that your stay with Outpost during your NYC internship was positive and that our convenient location and fully equipped apartments met your needs. It's wonderful to know our team’s responsiveness and support made you feel at home, especially as an international intern. We’re proud to provide not just housing but a community that brings peace of mind in a big city. Your recommendation means a lot to us and future tenants.
Management was extremely unprofessional and was incoherent in trying to help me in the lease renewal process!
Reply from Outpost2025-09-10
Thank you for sharing your feedback.
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Paul · 2 reviews · Verified · Experienced 2025-09-09 ·
★★★★★
Amazing experience
Amazing experience!
I recommend especially for the summer!
Reply from Outpost2025-09-10
Thank you so much, Paul, for sharing your experience! We’re glad you had an amazing experience and appreciate your recommendation.
D
Daniel O · 1 review · Experienced 2025-08-30 ·
★★★★★
Avoid at all costs. Multiple Issues.
I highly recommend not using Outpost. There is a risk that things are not ideal and then you will be completely stuck. Here is my experience:
My room is nothing like the pictures advertised. It feels like a crack den. Unfortunately, the rest of the housemates also discovered this too late for their own rooms.
They took 2 weeks to decide to relocate me under the condition I clean the room I'm relocating to, then told me I can't relocate because my stay is no longer long enough anymore...
My room is also right beside the central AC and is absolutely freezing all the time.
There is no window, just a shutter that is on the ceiling that I can't reach (I'm 6'2") and won't move anyways.
I was also overcharged $400 by mistake and now I'm 2 weeks trying to get the overcharge back.
I wish I could share pictures of how bad the situation I'm in.
Reply from Outpost2025-09-18
Thank you for the feedback. We are sorry for the experience you have. We will work with the operations department on fixing the maintenance issues and the accounting department on the confusion with the payments.
We will make sure to improve our services.
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Mila · 1 review · Verified · Experienced 2025-07-27 ·
★★★★★
It’s nice
It’s nice, but a little overpriced in my opinion for a 10-bed apartment even for bedroom with balcony access. Other than that, I pleased with the room and appearance of the place–everything looks updated and there’s laundry in the basement and a rooftop.
Reply from Outpost2025-09-03
Thank you for sharing your thoughts, Mila! We're glad to hear you’re pleased with the updated look of your room and the amenities like laundry in the basement and the rooftop access. We understand your perspective on pricing for a 10-bed apartment with balcony access. At Outpost, we strive to balance cost and quality by offering fully renovated spaces with great community features such as common areas, gyms, rooftops, and more to enhance your living experience.
Luigi & Ivan are the dream team for maintenance! I had an issue with washing machine, and they showed up the same day to try to fix the problem. Turned out a new part needed to be ordered.. I was expecting at least a week wait time. However, the part was delivered within 4 days and my washing machine was working that day! Thank you for the quick and reliable service.
Reply from Outpost2025-08-27
Thank you so much, Claire, for sharing your experience! We're thrilled to hear that Luigi and Ivan could quickly address your washing machine issue and get it fixed faster than expected. Our maintenance team takes pride in providing reliable and efficient service to keep your living experience smooth and comfortable. We appreciate your kind words and are here to support you anytime!
I wanted comfort, safety, and some friendly faces. That’s exactly what I got. My room was small, but I had space to think, rest, and just be. That’s rare in this city.
Reply from Outpost2025-08-25
Thank you, Brianna, for sharing your experience! We're thrilled to hear that you found comfort, safety, and a welcoming community with us. Having a personal space to think and rest is so important, especially in a busy city like New York. We're glad our community and environment could provide that for you. Looking forward to supporting your journey with us!
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William P · 1 review · Verified · Experienced 2025-05-28 ·
★★★★★
⭐️⭐️⭐️⭐️⭐️
Greenpoint was perfect for me, quiet, tidy, and I had enough space to recharge. The house has a relaxed atmosphere and respectful roommates. I’d recommend it to anyone who values privacy but doesn’t want to live totally alone.
Reply from Outpost2025-09-05
Thank you, William, for your fantastic 5-star review! We're thrilled to hear that Greenpoint was the perfect fit for you with its quiet, tidy environment and enough space to recharge. It's wonderful that you enjoyed the relaxed atmosphere and respectful roommates—our community truly values privacy while fostering connection. Your recommendation means a lot to us and to future tenants looking for that perfect balance. We're proud to provide a living experience that supports both individuality and unity.
Everything went smoothly. Alena was super helpful, really appreciate her support!
Reply from Outpost2025-08-13
Thank you, Teresa, for sharing your experience! We're thrilled to hear everything went smoothly during your stay. Alena is indeed a fantastic part of our team, and we're glad her support made a positive difference for you. We look forward to welcoming you back to the Outpost community soon!
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Carol · 1 review · Verified · Experienced 2025-07-30 ·
★★★★★
I’m very happy with the location
I’m very happy with the location. My room is exceptionally spacious, and the property is close to the subway. Nice shared areas of the house as well, and my roommates so far have been lovely. I would definitely recommend this location to others.
Reply from Outpost2025-07-31
Thank you so much, Carol! We're thrilled to hear you love the spaciousness of your room and appreciate the convenient location near the subway. It's wonderful that you're enjoying the shared areas and have had positive experiences with your roommates. Your recommendation means a lot to us and the community. We're excited to continue supporting your great experience at Outpost!
Great customer service. Gabriella was incredibly helpful — she answered all my questions and really took the time to find the right option for me. In the end, I got everything I was looking for in terms of amenities. Super smooth experience overall!
Reply from Outpost2025-07-24
Thank you so much, Keyney, for your kind words! At Outpost Club, we’re committed to making every tenant’s experience smooth and supportive, and it’s wonderful to know we hit the mark with you. Enjoy your new home and the vibrant community here!
J
Joseph · 1 review · Experienced 2024-08-21 ·
★★★★★
Terrible management company
Our experience with Outpost has been underwhelming. They set ambitious targets but failed to deliver, missing them by more than half. Beyond performance, the bigger issue is their lack of transparency. The financial reporting is confusing, inaccurate, and difficult to interpret. When we’ve tried to get clarity, their team has been uncooperative and dismissive.
There are better co-living companies out there—ones that communicate openly, provide clear accounting, and follow through on their commitments. We strongly recommend looking elsewhere.
Reply from Outpost2025-07-23
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Outpost did not meet expectations. We take concerns like yours seriously, as transparency, communication, and performance are core values we strive to uphold.
I'm staying at the Fort Greene location. Great neighborhood - vibrant and convenient. The apartment is basic but clean and fairly spacious. There aren’t many amenities aside from a small gym, but it works well for what I need.
Reply from Outpost2025-07-22
Thank you, Renee, for sharing your thoughts! We’re glad you’re enjoying the vibrant and convenient neighborhood of Fort Greene. Our goal is to provide clean, spacious apartments that feel like home. While the Fort Greene house features a smaller gym, it’s great to hear it meets your needs. We always strive to balance comfort with community, and your feedback helps us grow and improve. Thanks for being part of our community!
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Meir Werner · 1 review · Experienced 2025-06-05 ·
★★★★★
the bed frame broke the first night I…
the bed frame broke the first night I stayed here
most my whites got stained by the washing machine
the dryer barely worked
there was ac throughout the house however not in my room
Reply from Outpost2025-06-26
Thank you for the feedback. We came to the room a few times to fix the bed, but you never let us in. Other issues like the AC, washer and dryer were never raised by you. We'd gladly fix them if we were aware.
The unit I reserved was unavailable upon arrival, and the alternative offered was subpar—dirty, overcrowded, and nothing like the photos.
Reply from Outpost2025-06-20
We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to not receive the exact unit you reserved, and we regret that the alternative accommodation did not meet your expectations.
Our goal is always to provide clean, comfortable, and accurately represented housing, and it's clear in this case that we fell short. We take your concerns seriously and are reviewing this situation internally to ensure that similar issues do not happen in the future.
When I first moved to New York, I had a roommate issue and needed to transfer quickly. Outpost stepped in right away. The team was responsive, kept me updated by phone and email, and found me a new room that fit my budget with almost no delay.
Daniella, in particular, was amazing — she checked in daily and made the whole process feel smooth and stress-free.
If you're new to the city and looking for housing with real support, I highly recommend Outpost.
Reply from Outpost2025-06-04
Hi Megan,
Thank you so much for sharing your experience! We're thrilled to hear that Daniella and the Outpost Club team could support you quickly and smoothly during your roommate situation. We know how stressful moving to a new city can be, and it's wonderful to hear we made the process easier for you.
Your recommendation means a lot to us, and we're here anytime you need assistance or support in your New York journey.
