Outpost (outpost.me) has a 3.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
Anastasia was extremely helpful and quick, thanks to her we managed to secure the apartment the day after the apartment tour. Very responsive, we are very grateful for her!
Thank you for your kind words! We're so glad to hear Anastasia was able to make the process smooth and efficient for you. We'll be sure to share your feedback with her. We appreciate you choosing Outpost and hope you have a wonderful stay in your new home!
The worst company I've had to dealt with and I've lived across the country across 12 states and dealt with tons of landlords/management companies. Not only is this poor excuse of a company horribly disorganized, they've overcharged me on rent multiple times, either with bogus late/return fees OR doubling the rent. I've contacted Chase multiple times to confirm, the transfers went without a hitch. The only way they would even bother to fix it, is if you call them out. Emailing them takes over several days for them to reverse these charges, and they continue to do this without repercussions. Additionally, they have constantly violated NYC tenant law of charging me for repairs without offering me an entire walkthrough of my unit BUT also charging me 14 days AFTER my move out. The only reason they refunded my entire deposit is only AFTER I told them I would take them to small claims and make every effort to report them to the Attorney General. All customer service representatives are outsourced to Egypt and you will not get any help outside canned responses. They are a middleman meaning, you will never get a chance to deal with the landlord for things like repairs. So you have to make more efforts to report them to the government in order to get anything fixed or done. In addition, their listing photos use AI retouching and 3D rendering (I ran it through multiple checkers) and the actual unit is actually more deteriorated and you will be blamed for the damages even if you didn't cause them because they use the BS excuse of you not combing through the apartment with a fine-tooth comb when you moved in. Unless you have no other options left, STAY AWAY!
Location. Location. Location. The Robinson House is perfectly situated in the heart of historic Strivers Row, one of Harlem’s most beautiful and architecturally significant neighborhoods. Staying here means you’re surrounded by stunning brownstones, quiet tree-lined streets, and a rich sense of New York history, while still being just minutes from great restaurants, cafés, parks, and convenient subway access. If you’re looking for an authentic NYC experience in a charming and historic setting, the location is hard to beat.
Hi Ivan, Thank you for the 5-star review! We're so glad you enjoyed the Robinson House location and the unique charm of the neighborhood. We really appreciate your thoughtful feedback and hope to welcome you back again!
Coliving is a convenient option for people moving to New York from abroad: the common spaces make it easy to meet people, rent management through Qira is fairly straightforward, and staff were helpful when I had questions about my renewal and security deposit. The West Harlem location is quiet but still well connected to the rest of Manhattan. I'd recommend Outpost to anyone looking for a flexible living situation with some built-in community, especially if you're moving to NYC without knowing many people yet.
Hi Sharon, Thank you for sharing your experience! We're glad to hear that coliving made your move to New York easier and that our team was able to help with your questions. It's also great to know you enjoyed the West Harlem location and the sense of community. We truly appreciate your recommendation and wish you all the best!
Great event! I didn’t know anyone coming in, but everyone was friendly and welcoming. Drinks, food, music were great. Thanks Outpost!
Hi Havah, Thank you for the 5-star review! We're so glad you had a great time and enjoyed the food, drinks, music, and welcoming atmosphere. We hope to see you at another Outpost event soon!
Great services, awesome location, nice people, flexible
Hi Sylvain, Thank you for the 5-star review! We're happy to hear you enjoyed the location, flexibility, and community. We really appreciate your feedback and hope to welcome you back again!
Great stuff, will come back 🫡
Hi Léon, Thank you for the great review! We're glad you had a positive experience and would be happy to welcome you back anytime. See you again soon! 🫡
Great vibes and people! Good music and amazing views.
Hi Sharnelle, Thank you for the 5-star review! We're so glad you enjoyed the great vibes, music, views, and community. We really appreciate your feedback!
Hi Henrique, Thank you for your kind review! It means a lot to hear that you enjoyed your stay so much. We'd be delighted to welcome you back whenever you're in New York again. We look forward to hosting you in the future!
The price was well and the service was efficient.
Thank you for your review, Jinguang! We're happy to hear that you found our pricing fair and our service efficient. We truly appreciate your feedback and hope to welcome you again in the future!
If you are considering renting with Outpost Co-living in New York City; specifically their Williamsburg Brooklyn location please read this before signing anything. This is a fully documented, accurate account of my experience. It is also funny to see one of their Leasing Managers leaving a review here on Trustpilot. V__ S__ sure does love their job. WHAT HAPPENED I signed a lease with Outpost Co-living NYC, paid fees in full (first month + security deposit), and had a confirmed July 1st 2026 move-in date for a specific unit at their Williamsburg Brooklyn location. After signing, Outpost management repeatedly pressured me to switch to an inferior unit to accommodate another tenant's friend group who wanted to be near their friends on the same floor. I did genuinely consider their offer. I weighed the trade-offs carefully and concluded that the unit I had signed for and believed I had the legal right to keep under my signed lease was significantly better suited for my needs, particularly for what I anticipated would be a year-long stay. It had more natural light, better floor positioning, and superior layout. The alternative unit they were pushing had one window blocked by an adjacent building, was on a lower floor with direct street exposure, and offered meaningfully less livability for the premium I was already paying. I declined their offer based on a straightforward evaluation of both units. What happened next is why I am writing this post. When I refused to switch: They issued written threats to terminate my lease without legal cause They gave artificial 24-hour ultimatums designed to prevent me from getting legal counsel over a weekend They began issuing a refund without my consent to force a termination I had violated zero terms of my lease — my only "offense" was refusing a voluntary unit switch WARNING #1 — DO NOT SIGN A DIRECT LEASE WITH OUTPOST CO-LIVING Under no circumstances should you sign a direct lease with Outpost Co-living. A signed lease with them does not protect you the way a standard residential lease would. Their management demonstrated a willingness to terminate legally binding leases for reasons with no legal standing in New York State and they did so in writing. No lease with Outpost should be considered secure or guaranteed regardless of what they tell you at signing. WARNING #2 — IF YOU MUST STAY AT OUTPOST, USE AIRBNB ONLY If you absolutely must stay at an Outpost property, book exclusively through Airbnb never through their direct leasing process. Airbnb's AirCover protection covers cancellations, inaccurate listings, and check-in failures. A direct Outpost lease leaves you with significantly fewer protections and based on my documented experience a management team willing to weaponize lease termination against you. WARNING #3 — IF YOU MUST SIGN A DIRECT LEASE WITH OUTPOST, DO NOT SIGN MORE THAN ONE WEEK BEFORE YOUR MOVE-IN DATE If you absolutely must sign a direct lease with Outpost Co-living, do not sign it any earlier than one week before your move-in date ideally just a few days before. The earlier you sign, the longer the window management has to pressure, manipulate, or attempt to reassign your unit before you have physical possession. Signing close to your move-in date dramatically reduces their ability to interfere with your tenancy before you are physically in the unit. Once you are in possession of your unit, your legal protections as a NYC tenant become significantly stronger and much harder to circumvent.
Hi, Thank you for taking the time to share your experience. We're sorry that this situation was frustrating and did not meet your expectations. While we understand your disappointment, we would like to clarify that although the lease was terminated before your scheduled move-in date, all payments you made were refunded in full. We recognize that this outcome was disappointing, and we regret that we were unable to reach a resolution that worked for everyone. We appreciate your feedback, as it helps us review and improve our processes. We wish you all the best moving forward.
I stayed with in the outpost Hells Kitchen house for 3 months when I first moved to NY, a lot of pros and cons. Outpost are very accommodating, the house I stayed in had everything I needed, all appliances, washing and drying, excellent location,Beautiful rooftop views. We had cleaners come in and re stock cleaning supplies. Whenever I had an issue they respond very fast and when it came to moving out the refund process was very quick and they were very easy to speak with. Also they are very flexible with locating you somewhere else if you want so there great to start off and get you on your feet. Cons: I highly suggest as a female getting a camera because this was my biggest concern, the maintenance man in the Hell’s Kitchen house came into the apartment several times without getting any notice, I felt unsafe so I got a camera and when I was in work I got a notification he entered my bedroom and looked around and noticed the camera and quickly left, after that another time when I was home he came in and I caught him and opened the door and he was in the bathroom in the dark and I recorded him and asked what he was doing and he said “leak leak” and I said where and why are you in the dark” it was just very uncomfortable when I said this to outpost they first said the maintenance man denied it I have CCTV footage but as I needed a place to stay I let it go and warned other women to get a camera and previous girls raised same concerns to me after I said with similar story’s with same man. There were some cockroaches and mice but again it’s NYC Iv seen this a lot around the city not just outpost and they were fast with getting extermination in Last con is I was never given an option to extend the lease in my current room I was advised room was gone but could be placed in a different house, the girl I worked with was very friendly and did try hard to place me somewhere else so they were not going to leave me stuck but it was just unfortunate I had no option to extend, (I do think this was a mistake though as they are busy over summer I think they usually do give you the option to extend but this is just my experience) so if you do know after a few weeks you want to stay let them know fast because luckily I found my own apartment fast but it’s hard in NYC and you don’t want to be jumping around houses. Overall I would recommend staying with them NY is a hard place to start up in and they do make it easy for you and they are trustworthy over all, just get a camera
Thank you for such an honest and detailed review. We're glad the overall experience - quick responses, smooth move-out, and our flexibility - helped you get settled in New York. We do want to address your concern about the maintenance visits directly. What you described is not acceptable, and we're sorry you were made to feel unsafe in your own space. Every resident deserves proper notice before any entry, and we regret this wasn't handled with the seriousness it deserved at the time. We are reviewing our internal procedures as a result. On the lease extension - we understand how stressful NYC housing can be, and we're sorry the timing didn't work out. We appreciate your tip to future residents to communicate early if they'd like to stay. Thank you again - feedback like yours genuinely helps us improve.
They double charged me for rent. 4200 instead of 2100. Was left with -700 dollars on my bank account. Took over 2weeks to clear up. They never explained or apologized. You can only contact a call center in another country and they canT do anything EVER. Also they charged each apt 120$ for wifi (we each pay 60) if it works, because it goes out daily downlosd speeds less than 10mbps
We sincerely apologize for the inconvenience caused by the duplicate charge. This was the result of an unexpected Stripe system error, and we worked to resolve the issue as quickly as possible. We are also pleased to confirm that the Wi-Fi issue has been resolved. That said, we recognize the importance of reliable internet service and will continue working closely with our internet provider to further improve the quality and reliability of the service.
Mélodie and Danielle were amazing in helping my daughter with her New York booking. She’s coming to New York for an internship, and they were extremely responsive and clear in answering all her questions. Thank you so much.
Thank you so much, Lea, for your kind words! We’re thrilled to hear that Danielle and Mélodie provided clear and responsive support during your daughter’s booking process. Helping young professionals and students like her settle into New York for exciting opportunities is exactly what drives us at Outpost. We wish your daughter an amazing internship experience and a wonderful time living in our community.
Thank you so much, Doha! We’re thrilled to hear you appreciate our awesome staff. At Outpost, we’re all about supporting our tenants and creating a welcoming community where everyone feels at home. Your kind words motivate us to keep delivering excellent service every day. Thanks again for being part of our community!
Outpost helped to make my relocation from another state very smooth. My apartment had everything I needed. The room was fully furnished. They even provide a cleaning every month!! And the cherry on a pie that I met a lot of amazing people (my roommates)
Thank you so much for your kind words, Vlada! We’re thrilled to hear that your relocation went smoothly and that your apartment had everything you needed. Monthly cleaning and a fully furnished room are just part of how we support our tenants to feel right at home. It’s fantastic that you’ve connected with amazing roommates too—that’s the heart of our community spirit here at Outpost. We’re excited to continue supporting your journey and growth in New York!
Please never ever trust them! They are nor honest about the condition of apartment and people are not safe who will Live with it.
Thank you for being our resident. We sincerely regret that your experience did not meet your expectations. Please note that we conduct background checks for all residents, as the safety and well-being of our community is our highest priority. Following a thorough review, we have confirmed that all maintenance requests submitted during your tenancy were addressed as promptly as possible and in accordance with our standard procedures.
Nice stuff, smooth check-in, and an overall good place to stay
Thank you so much, Luci! We’re thrilled to hear you enjoyed the smooth check-in and had a great stay with us. Creating a welcoming and comfortable community for our tenants is what drives us every day. Looking forward to having you with us again soon!
I stayed at Outpost last month, and overall it was a really solid experience. The community vibe was definitely the best part. I met some great people working on interesting projects, and the common areas made it easy to connect without anything feeling forced. The only downside was the morning coffee rush because it gets a bit chaotic when everyone is trying to caffeinate at the same time.
Thank you, Twine, for sharing your experience with us! We’re so happy to hear that the community vibe stood out as the best part of your stay and that you connected with great people working on exciting projects. Our common areas are designed to foster those natural connections, so it’s wonderful to know they worked well for you. We appreciate your feedback about the morning coffee rush—it's a busy time for all caffeine lovers! We’re always looking for ways to improve, and your input helps us grow. Thank you for being part of the Outpost community!
I’m currently living at Bedford House and I really like my room and the apartment. It has everything I need for comfortable living. The kitchen is fully equipped, including a coffee machine and a toaster. There’s a cozy balcony and rooftop access where you can spend time and relax. I also really like the digital lock - I didn’t know about this type of lock before.
Thank you so much, Sara, for sharing your positive experience at Bedford House! We're thrilled to hear that you enjoy your room and apartment, especially the fully equipped kitchen with the coffee machine and toaster. It's great that the cozy balcony and rooftop access provide you with relaxing spaces to unwind. We're also glad you appreciate the convenience and security of the digital lock—it's one of the features we love to offer to enhance our tenants' comfort and peace of mind. Thank you for being part of the Outpost community!
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