OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.
Written by the business, not verified by us.Oxva (oxva.com) has a 4.2 out of 5 rating on OK.one, based on 124 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the long-lasting battery life, incredible flavor production, and sleek design that makes daily use enjoyable and effortless for both beginners and experienced users. Furthermore, people highlight the exceptional support team for quickly responding to inquiries and providing helpful, friendly assistance whenever technical problems arise. Some reviewers were not happy with hardware reliability, noting that devices occasionally stopped working entirely after only a few months of daily use. Additionally, a few customers reported frustrating recurring issues with leaking pods and unexpected performance glitches during their vaping sessions.
Auto-generated from all reviews of this business. For reference only.I am currently using a third OXVA device (Xlim Ultra 3), previously I had Xlim Pro and Xlim Pro 2. OXVA is just getting better and better with every product. Their devices have a really good design and long battery life. I am very impressed with the customer service, where I didn’t know they will answer me back so quickly! They were very helpful when I had problem with my device. I will definitely keep going to buy OXVA products.
Really good vape products and great customer service! I have tried several brands but OXVA is definitely my go to!
Bought 1st device ever, xlim sq pro 2, got heavily leaked and resulted in defected unit. The display couldnt read the ohm meter correctly. Send the unit to service centre, took more than 2 months (since june 2026), after severals time emailing back and forth, finally just received the replacement unit today and it has different colour than before. along with a paper voucher of exclusive access, perhaps as an apology gesture. A good gesture however why should wait until i repeatedly emailing asking for updates.
More than 6 years im using oxva form oxva origin till now i use xlim pro 3 taste amazing an so balanced with the th. Best oxva product and oxva team🔥🔥❤️🔥🔥🔥
Customer service is brilliant. Had an issue with my vape and easily resolved with just a couple of emails. Superb.
I accidentally ordered wrong color of my device from oxvaeu, and I was thinking that it was no issue but since I couldn’t modify or cancel my order I decided to text the support about it, but their response time is so long, if oxvas customer service didn’t take so long to respond it would be changed no problem because after I made my request the parcel was still waiting in the warehouse for several hours and now I will have to pay a big price for a return package, shit support, will buy from other shops next time
Hi Kacper, we’re sorry for the inconvenience and have already followed up with you by email. As stated in our store policy, order changes or cancellations must be requested before 11:00 AM CET. Since your order had already been dispatched, we were unable to make the change. Please contact [email protected] if you need further assistance.
I purchased 3 pro 2 dna pod devices at Christmas , two for me and one for my brother !! These vapes are faulty products that are still on the market so I feel a little conned by oxva , which is a shame as it be used there products for years but the dna is a joke . Constantly and I’m talking 1000’s of times in 6 months you get the fill pod warning , even after filling the pod , even with a brand new coil , the DNA which they sold as the smartest pod device is straight up dumb lol , constantly get half a puff before it turns red , so frustrating and when searching it up it’s all over Reddit that this is happening to a lot of people with this device and yet it is still for sale !! It is the worst vape device I have ever owned by some margin , I can only warn you to never purchase the dna and after this I will be looking for a new brand to get my vape devices as this is disgraceful to sell a product that clearly had problems and to just keep pushing it out as to not lose money yourselves but happy for customers to waste there money !! I loved oxva but after the dna I’m done 👍 Replying to the response , it is not e liquid as I use so many different juices that it can’t be all liquid of them and pods are to be used with Nic salts , boring response that helps nothing they know these pens have issues and there to deep to change it
Hi Luke, we’re sorry for the frustration caused. In some cases, display issues may be related to the e-liquid used, so we recommend trying a different e-liquid. If the issue persists, please contact us at [email protected] for further assistance.
Been using Oxva for a long time now. Their products are consistently great, I've tried other brands and in my opinion Oxva is the best out there. I currently use a Xlim Pro 3 and a Xlim Pro 2 DNA. Both are excellent vapes. They charge quickly and the battery life is great. The vapes seem to hold their charge better than other brands I've tried. The design of the vapes is excellent. They're very durable, don't scratch easily and generally feel very well made and good quality compared to most other brands. There's lots of customisable features, easy to adjust and very consistent. Never had an issue in the time I've been using them. The pods, in my opinion are the best on the market. Flavour is outstanding, they last a super long time and I've never had them leak not even one time. The stainless steel pods for the Pro 2 DNA have anti-burn technlogy which will prevent the pod from burning if you take a dry hit. It works excellently and has saved me more than a few times. Its a great feature and I believe is something no other pod system offers. If you are considering buying an Oxva product, have full confidence that they really are as good as it gets. I have experience with various different brands and I feel Oxva has them beat on all fronts. Additionally: I have only ever had to contact the customer service team one time, which was to query buying a product not available in my area. They responded quickly, were super helpful. For a company of their size, I found this impressive.
Great service and very good vape high quality I started to use this brand 5 years before I have one spare Vaporesso tired of buying coils always burn fast OXVA very good long lasting
Great company. Amazing devices at low prices!
Received a faulty device from Amazon, not only was my ticket answered at 10:30 pm but was resolved almost immediately. 10/10 would recommend
8 months ago I bought my first oxva vape, the Xlim Pro 2, by recommendation from a friend. The vape has held up for 99,999 puffs, the battery hasn't degraded, hasn't leaked, it was a brilliant purchase at a great price.
Customer service A* Contacted seller when mine wouldn't charge said couldn't help me even though only a couple of months old. Contacted OXVA direct and couldn't have been more helpful thank you so much received my replacement today quicker then delivery date given
I have been useing Oxva for a few years and I have worked in a vape shop for years and this is definitely my go to device
The machine itself is a great quality product, it charges quickly, is easy to refill, feels and looks great and is very user friendly with the different features. I honestly cannot praise this machine enough. Even with the fault I had which led me to customer service but after to speaking with the support team who were a pleasure to deal with, they really were polite, understanding and quick to respond to all the emails sent. They got my issue fixed in a timely manner. Would recommend to anyone looking for a good quality device.
Nice customer service & i very like the product ,niceee
Been using the XLIM Pro 2 Pink recently and I really like how smooth the performance feels. The flavor comes out clean, rich, and consistent even after long use. Sweet flavors taste more detailed and the draw feels satisfying without being too harsh The device is also lightweight, easy to carry, and the battery lasts pretty well for daily use. Plus the pink glitter design looks even nicer in person. Overall, really solid pod for flavor and everyday performance
Loving Oxva. Great Devices. Great Customer Support!
On my 3rd one .. they have problems in the electronics of these devices. My 3rd one will charge but put any pod in and it will not work I'm currently on my 4th oxva awaiting my new purchase to arrive. I will not buy a product that does not last past 4 months.. I've went back to geekvape.
Hi TR 2, We’re really sorry for the experience you’ve had. Please feel free to contact our support team at [email protected] so we can understand more about what happened and assist you directly.
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