Had this brand for a long time and I am…
Had this brand for a long time and I am satisfied
About Oxva
Data updated- Website
- oxva.com
- Category
- Food, Beverages & Tobacco
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 42% (11/26)
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About this business
OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.
Written by the business, not verified by us.Is Oxva legit?
Oxva (oxva.com) has a 4.2 out of 5 rating on OK.one, based on 124 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the long-lasting battery life, incredible flavor production, and sleek design that makes daily use enjoyable and effortless for both beginners and experienced users. Furthermore, people highlight the exceptional support team for quickly responding to inquiries and providing helpful, friendly assistance whenever technical problems arise. Some reviewers were not happy with hardware reliability, noting that devices occasionally stopped working entirely after only a few months of daily use. Additionally, a few customers reported frustrating recurring issues with leaking pods and unexpected performance glitches during their vaping sessions.
Auto-generated from all reviews of this business. For reference only.What people say
Bought one of their vapes...
Bought one of their vapes... Button stopped working 7 months later... Shop wouldn't accept responsibility... Emailed these and they said I need the box... Who keeps the box after 7 months. Just a ploy not to replace under the standard one year warranty.. will never buy one from them scammers again
Reply from Oxva2026-04-16
We hear your frustration and we’re here to help! We’ve reached out previously with a solution and are waiting for your confirmation to proceed. Our support team [email protected] sent over a photo guide to help you locate the laser-etched code on your device—please check your messages so we can fast-track this for you. Your satisfaction is our priority and we’re ready to make this right!
All the pods leaking
All the pods leaking. Some before You even put them to the vape. 0.6 , 0.8 - doesnt matter. Some make fountains within few minutes. Its a shame, because OXVA used to be really good.
Reply from Oxva2026-03-27
Hi Chris, We’re really sorry to hear this — especially as you’ve trusted OXVA before. Leaking is not something we expect from our pods.We take reviews like this seriously and would like the chance to understand more about your experience. Please contact our support team at [email protected] so we can look into this and see how we can assist.
I purchased a vape and it wasn't…
I purchased a vape and it wasn't working after 3-4 months. I did send email to Oxva and after a couple of emails they sent me a new Oxva and also better one (newer version). Appreciate it so much!
Great support
Great products, and support. I had a leaking cartridge, after communicating with support they’ve sent me new ones.
Worst vapes going
Worst vapes going, always leak and have a horrible taste to them, like a metal taste. Tried all different flavours and tried buying different pods and it’s the same issues every time, waste of money.
Reply from Oxva2026-03-27
Hi Samantha, We’re really sorry for the experience you’ve had. Please feel free to contact our support team at [email protected] so we can understand more about what happened and assist you directly.
The best brand
The best brand, the taste is perfect. Durable devices, love the DNA in Pro 2
Have used OXVA all my adult life
Have used OXVA all my adult life. I’ve had every single Xlim Pro, every NeXlim and I have never looked back. The flavour these pods produce is second to none. The battery life is immaculate and they just look incredible!!
Nothing but issues!!
Me and my partner have been using oxva devices for a few months now and since then we have had nothing but issues. Mainly the leaking of the pods is shocking. We have tried 2 different devices and it is always the pods that are the main problem. They leak constantly and despite trying different ways of stopping this by taking advice from shops etc the problem persists. We have contacted an OXVA Rep directly who has told us personally that the pods “do not leak if used correctly at the proper wattage. We have tried all these steps and yet again the same persists. Its important to note that we also use the correct vape juice at a 50/50 ratio as they recommend. We have tried reaching out to OXVA directly but it is near impossible as they do not have an office based in the UK. My recommendation is that you stay well clear of OXVA and find a reputable company!! This is what we will be doing in future.
Reply from Oxva2026-02-27
Hi James, thanks for your feedback — we’re sorry to hear the product didn’t last as expected. We take reviews like this seriously and would like the chance to understand more about your experience. Please contact our support team at [email protected] so we can look into this and see how we can assist.
OXVA Xlim Ultra 3
OXVA Xlim Ultra 3 — Pure Marketing Engineering Failure. I’ve been using the Xlim series for a long time, but the Ultra 3 is a massive step backward. Don't let the "1500mAh" label fool you—it’s a marketing trap. The Battery Lie: They claim 1500mAh, but in reality, it performs worse than the Xlim Pro 2 (1300mAh). • Real-world test: Starting at 8:00 AM at 23W (0.6 Ohm pod) with the SCREEN TURNED OFF, the battery drops to 50% by 10:30 AM. That is unacceptable for a "pro" or "ultra" device. The power management is either extremely inefficient, or the battery capacity is simply faked. Design & Build: • Feel: It feels cheaper than the Pro 2. Too much plastic and a fragile glass front. It’s a fingerprint magnet and feels like a toy rather than a solid tool. • Usability: 4/10. The touch screen is a gimmick. It’s frustrating to use, and since you have to keep it off to save battery, what’s the point of paying extra for it? Performance: The flavor is exactly the same as previous models because it uses the same V3 pods. You are paying a premium price for a fancy screen that kills your battery life. Verdict: If you need a reliable device that lasts a full day, stay away from the Ultra 3. Stick to the Xlim Pro 2—it’s more comfortable, more durable, and ironically, the battery lasts longer in the real world. This "Ultra" version is just an overpriced mistake.
Reply from Oxva2026-02-05
Hi Артем Яшкин, thank you for being a loyal Xlim series user and sharing your detailed thoughts. We’re sorry to hear that the Ultra 3 didn’t meet your expectations — we know how frustrating that can feel, especially with a product you’ve used for a long time. Your feedback is important and will be shared internally for review. We always aim to learn from user experiences and make improvements where we can. Please feel free to contact our support team at [email protected] so we can understand more about what happened and assist you directly.
A top brand with a very good customer service!
I'm using my OXVA vape devices now for a long time and I think they are very good! I've purchased a lot of cartridges during the time I've been using them, but the latest ones I've bought started leaking after a very short time. When I contacted OXVA about this problem they kindly replaced the leaking ones by sending me new cartridges. Conclusion: A top brand with a very good customer service!!!
Love the OXVA v prime
Love the OXVA v prime, nice and weighted with good strong magnets... if I do have a little gripe it's pretty hard to see juice level... or is it just me and maybe I need to go see an optician lol🌟🎊🥳🤩
The BEST
When it comes to quitting this rechet habit of smoking cigarettes, it's almost a NEED to have an enjoyable product to fill the bill for you daily habit. This Company DELIVERS and I'm Honestly Blown away by the company's pure-ness of delivery. Noone is beating them in longevity and Taste combined. So HAPPY that I found them. Never stop Improving Oxva, you're the Innovators of the market now so, show em what you got!
Poor quaility
Brought a vape back in May, had it for 3 months then stopped working completly. Got in Touch with the company and after some back and forth they replaced. Then In December started having problems with the new one causing pods to run out after only 2-3 days of use limited use. I dont vape often. Tried getting in Contact with Support but they would not listen to my complains and kept asking me to take pictures of the pods. As I've had the issue with 6 Brand new packets of Pods, I don't believe it to be a issue with the pods. I've given up with the products and will look for a new one that is better quality
Reply from Oxva2026-01-23
Hi Muta bear, thank you for sharing your experience. We’re sorry to hear the device and pods didn’t meet your expectations. We saw your earlier messages and were glad we could assist through our support team and address the issue. Your feedback helps us see where we can improve, and we truly value it. Please feel free to contact us at [email protected] if you’d like further support
Nevermind the AI verbatim same replies…
**update: I already had sent photos documenting the issue. Unfortunately none of their recommendations fixed the issue. At that point, after adequate effort by the customer to document the problem, that’s when a good company will offer to help further, like how about sending me some Nexlim coil heads? Nevermind the AI verbatim same replies I received, they essentially offered no remedy to my chronic leaking issue. I encountered further problems when using devices (briefly) in cold weather and then returning to a lightly heated space (65-69F). And they failed to provide sufficient remedy again, so yea not pleasant to deal with, and they'll stonewall you with AI replies. Even when not taken outdoors tho the .8 pods have a very definite predilection for leaking, two in a row now that have chronic leaking issues.
Reply from Oxva2026-01-23
Hi G Smith, thanks for your feedback — we’re sorry to hear about the leaking and cold-weather issues you described. Our replies are written by real people, and sometimes we ask for photos or a short video so we can better understand what’s happening and help you properly. We’re always here to help — please contact us at [email protected]
Oxva is the Best
Oxva delivers a solid balance of quality, performance, and design. Their devices are well-built, easy to use, and consistently reliable, making them suitable for both beginners and experienced users. Flavor production is excellent, battery life is dependable, and the overall user experience feels thoughtfully designed. Oxva stands out as a brand that focuses on practicality without sacrificing innovation. I am using oxva since 2 years and i am fully satisfied with flavour output delivery no once stands like oxva flavour delivery and about battery life is amazing and the designs oxva give that is very impressive wish you best of luck oxva for the future.
OXVA Support has been truly outstanding.
They responded to my inquiry with professionalism and kindness, and the replacement cartridges arrived quickly and without any hassle. The issue was taken seriously, and a helpful solution was provided. That’s exactly how customer service should be.
Great customer service
Great customer service, I had a problem with my device and the customer service team helped me and sent a replacement within 2 weeks
Customer services
I purchased a vape and it wasn't working properly. Emailed Oxva and after a couple of emails we have a solution. Will update if any issues.
Performance
Honestly, this OXVA device feels really premium. The design is clean, it sits nicely in hand, and nothing feels cheap. Smooth flavor, easy to use, and perfect for everyday vaping. Simple but classy
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