Life changer
Oxva is the brand that maybe saved my life by helping me quit smoking Never a leak Always great taste , the flavors are perfect whatever the Oxva you use , very reliable and easy to use and also high tech
About Oxva
Data updated- Website
- oxva.com
- Category
- Food, Beverages & Tobacco
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 42% (11/26)
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About this business
OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.
Written by the business, not verified by us.Is Oxva legit?
Oxva (oxva.com) has a 4.2 out of 5 rating on OK.one, based on 124 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the long-lasting battery life, incredible flavor production, and sleek design that makes daily use enjoyable and effortless for both beginners and experienced users. Furthermore, people highlight the exceptional support team for quickly responding to inquiries and providing helpful, friendly assistance whenever technical problems arise. Some reviewers were not happy with hardware reliability, noting that devices occasionally stopped working entirely after only a few months of daily use. Additionally, a few customers reported frustrating recurring issues with leaking pods and unexpected performance glitches during their vaping sessions.
Auto-generated from all reviews of this business. For reference only.What people say
This brand is top tier and worldwide…
This brand is top tier and worldwide renowned for it's high quality and durability products. I highly recommend this brand and all their current and upcoming products. I am rating this five star for innovation and highly trusted vape brand.
OXVA continues to impress with its…
OXVA continues to impress with its strong build quality and reliable performance. The brand focuses on user-friendly designs, consistent flavor delivery, and smooth airflow. Their devices are well-crafted, durable, and thoughtfully designed for everyday use. OXVA has earned its reputation as a dependable brand that balances innovation, comfort, and quality.
OXVA is the best choice when it comes to vaping
I’ve owned a lot of vapes in the last couple of years but non were even close to the quality of OXVA. Besides the great, long lasting battery, the cartridges are just out of this world - they give amazing flavor for such a long time - I rarely need to buy a new one and even when I do they are easily accessible in any vape shop I come across. They don’t leak, nor have weird short circuit errors like I’ve encountered with my previous device. With the recent cartridge changes in Poland they were among the first ones to release adjusted versions of great quality which shows that they care about their customers and not only about making a quick buck like some other brands. The customer support is great and they truly care and listen to the feedback customers are giving them.
The service is excellent
The service is excellent, and the place is very comfortable. The staff are friendly and provide excellent, detailed answers to questions. The product offerings are comprehensive, and the prices are also reasonable. I think the room design is very attractive and Instagrammable. I'll definitely be back.
OXVA IS AWESOME FOR VAPING EXPERIENCE
OXVA IS AWESOME FOR VAPING EXPERIENCE, BECAUSE OXVA ALWALYS give me vaping experience is the best , I love OXVA awese Device , best IN THE WORLD
oxva is the best pod I have ever used…
oxva is the best pod I have ever used with a cool design and continuous improvements to keep improving the quality to make it even better, very nice
Reply from Oxva2025-12-29
Thanks for supporting OXVA.
OXVA is a highly reliable brand known…
OXVA is a highly reliable brand known for its outstanding quality and innovative design. Their devices deliver excellent performance, smooth airflow, and long-lasting durability. OXVA products are easy to use, stylish, and suitable for both beginners and experienced users. Overall, OXVA stands out as a trusted brand that combines technology, comfort, and consistency in every product.
Great company with best support
Great company, i contacted to support about my NeXlim, great peaople from support helped me and sent a new device completely for free in next few days. Respond from them was fast and went straight to the point. I'm so happy that i can use OXVA devices, best company with great support.
Reply from Oxva2025-12-29
Thanks for supporting OXVA.
My Oxva Prime had stopped charging…
My Oxva Prime had stopped charging after being purchased just one month ago, this was the second unit to stop charging within 2 months. I contacted Oxva directly and found out my unit was covered under the Warranty. I sent evidence of purchase, picture of the box with the S/N Code and Batch Number with full details of the issue. Oxva replaced the unit immediately, very impressed !
Calverton Nottingham
Calverton Nottingham Excellent customer service care, Nick certainly went the extra mile explaining the wide range of products made available. I was well overdue for a Mod update & my choice was VPRIME straight out the box fill & 💨 an added bonus being on my doorstep. Even fits nicely in the hand, from out the box battery lasted all day with half battery 🔋 still left. First impressions 10/10
stops working after a few months
stops working after a few months me and my partner got one each , i vape more so regularly use his too , after three months both of them have stopped working . the connection on the button just won’t work . also when the vapes did work they often go off in your pocket and burn you through your trousers , even if you turn it off before putting in your pocket it turns on by itself . had better vapes from voopoo, they actually lasted a long time , i’ve still got one i’ve had for a year and it still works fine .
Reply from Oxva2025-12-11
Hi Hannah, thank you for sharing this experience. This is not expected behavior. Please contact [email protected] with your order details so we can arrange a full diagnosis or a replacement if needed.
Great vapes but customer service is useless
I have the xlim2 vape and love it but recently it’s started jumping up in wattage all by itself. I’ve always set it at 15-18w but now it jumps to 22w randomly I wrote to their support and they refuse to do anything unless I send them a video of the problem. It’s not something I can make a video of which I tried to explain to them but they refuse to do anything. I bought an identical unit for my gf and it’s started to do the same so they must be aware of the problem. Useless customer service Update - they tried to fob me off saying the vape is automatically adjusting to the optimal power setting. What is the point of the user being able to adjust the power if the vape is going to override it? Taking it back to the shop for a refund or replacement
Great customer service!!
I had a great experience with OXVA’s customer support team! They responded very quickly and were extremely helpful throughout the process. It’s rare to find such efficient and friendly service these days, and I really appreciate how professional and understanding they were. Thank you for resolving my issue so smoothly — I’ll definitely keep supporting OXVA!
Oxva Support
Had Oxva Xlim Pro 2 Dna, one day it stopped working. In my local vape shop said if they will do warranty i will get money. So instead of I wrote to oxva support, they done everything to get me brand new device. Very well job, fast replies, fast shipping. Everything went very good. The best customer service! And the device is the best pod right now!
Dont waste your money.....
Dont waste your money..... Had a XLIM PRO2 DNA for almost 2 months. All you get is 'Fill Pod' & 'Time Out' all the time whether you use as per instructions or not. OXVA customer service are about as useful as the device !! The warranty is not worth the paper its written off. Trust me for £30+ you can get a vape that works. !!
Great but frustrating
Great battery life, good vape but constant charging issues with cable provided & not the first time. Frustrating
Extremely slow customer service
Extremely slow customer service. Vape started self firing just over a month after purchasing and struggling to even get a response from Oxva never mind a solution.
Poor quality and service
Leaked profusely since day 1, constantly says no pod when there is one in it. Have to change pods a lot and go though so much more liquid. Customer service was been really poor.
Avoid this brand
The products are not all they say. I recently purchased the Oxva NeXlim Pod Vape Kit. Within a week, the preinstalled pod began leaking, and when I tried using another pod, it didn’t connect to the main part of the vape. In fact, I spent more money on this device but ended up with a significantly less performing one. The battery, which is supposed to be larger than my previous devices, doesn’t last as long either. Overall, was quite disappointed with the product. I then purchased the Vprime and even though it has auto draw, there is a button on the front that then fires up the device in your pocket if you don’t switch it off, resulting in a burn on my leg. Their customer service is non existent. They keep asking for more information instead of offering a solution. Avoid this brand.
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