Oyrosy (oyrosy.com) has a 3.1 out of 5 rating on OK.one, based on 493 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 98% of negative reviews; 388 of them were added in the last 12 months. Last updated 2026-10-24.
If zero were an option it would be that. Over a month to get what was ordered and horribly overpriced for quality. Good luck with return. You are charged for the return …. And it’s going to Timbuktu. They offered nothing after 14 days, but I ordered a set, and the second part came a month later. So I wanted to return them together. Also I never received the option for a discount when ordering so paid full price and then got options for percentages off for new orders. I’m stuck with something I can return but I have to pay to ship it back and the shipping was almost $30. The other time I paid $98 for and was over the 14 days. Don’t order. Just don’t do it. Items are not what they appear.
Reply from Oyrosy2026-07-21
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
Placed order on April 28th and have emailed several times only to receive false eta's. This is now July 17th a total of 77 days, yet they were quick to take payment. I have requested a refund and have not received a reply. DO NOT ORDER FROM THIS COMPANY!!!! SOCIAL MEDIA PLATFORMS SHOULD REMOVE THEM FROM THEIR SITES
Reply from Oyrosy2026-07-17
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
Good customer service. I ordered 2 items then found out they were out of stock. Customer service kept in contact with me and since it was taking so long they offered me a 50% discount. I finally received the dress and it was too big. I contacted customer service again and they said they would send me a size xs at no extra charge. Love the clothes I have bought from this company. Good quality.
This is what I wrote in an email complaining about the company.
Hello Oyrosy Team,
I am writing to express my disappointment with the level of customer service my wife has received regarding a recent purchase. She has contacted your support team multiple times in an effort to return an item that does not suit her, yet each interaction has resulted in confusion, delays, and contradictory guidance.
Every reply has come from a different staff member, and each time she has been instructed to select an alternative item — only to be told afterwards that the item is out of stock. This cycle has gone on long enough and has provided no resolution.
All we are requesting is a simple return label so she can send back the unsuitable item. This should not be a difficult or drawn‑out process.
Please provide a return label immediately. If this matter cannot be resolved promptly and professionally, I will have no choice but to share an honest and detailed review of the poor service we have experienced.
Kind regards, Matt Jennings
Their Response.
I'm very sorry for the inconvenience.A full refund requires the return of the product.
I can send you the return address, but you'll need to cover the shipping costs and China customs duties and taxes , and the returned clothing won't affect our resale. Otherwise, we can't issue a refund. Is this acceptable to you?
The second option issue a 20% refund now and you keep the item.
They claim the products are all American....
Hello check out return address ...
Chin a....
69% 1-star on this review site (Trustpoint) says it all people.
Reply from Oyrosy2026-07-13
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
I ordered an outfit which wasn't what I had thought when it arrived, it was too big and didn't quite live up to my expectations from the photograph on the website. However, when I raised this issue with Oyrosy, they were quick to respond and offered me the option of receiving something else free of charge. I received this item within a couple of weeks and it exceeds my expectations from the image shown and is the correct size. The customer service levels exceed my expectations. I will definitely use Oyrosy again as feel that I can trust them and trust is worth a lot when ordering clothes online.
Absolutely the Worst on all levels - never ever order from here. Ever - Quality, Customer Service, even automated responses came in days later. Ridiculous. Absolute waste of money - good luck if you want to ship anything back because it's on you to get it to China
Reply from Oyrosy2026-07-08
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
I ordered a dress to wear to my daughter’s wedding event. I ordered a small but an XS was shipped to me by accident. I emailed the company and they were quick to respond and sent me the correct size with expedited shipping. I really appreciate their effort to correct the mistake and look forward to wearing the dress. It’s beautiful and high quality linen.
The quality is superb and far exceeding
My expectations. I ordered a M and it’s too big so I contacted
Customer service
And they are sending
Me a S. They are excellent to order from.
Loved the garments as well as the customer service. I ordered one dress in an XS instead of a Large. They responded immediately and are in the process of sending me a Large,
Ordered what was meant to be a cotton plaid fabric shirt dress believing it to be from the US. Turns out this company is based in China so fulfilment took around 4 weeks which I was not expecting. Had to chase on my order in the meantime. When the item arrived, it was not at all the product I’d been expecting. Cheap polyester type material with the plaid pattern printed onto it. And didn’t look plaid at all in real life. I didn’t even bother to unpackage it and try it on. I immediately contacted them to return the order. I then started with a chain of emails initially offering me a 20% refund to keep the item - it wasn’t cheap so no, I wasn’t keeping it. I was then told to return and given an address in China which seemed as though it could’ve been a personal address rather than a company address. I duly arranged a courier which cost a lot of money too. The package then got stuck in Customs in France for months on end. I’ve had to chase all the way. The courier more recently said it was finally released by Customs and delivered but the delivery was refused. I’m constantly emailing and getting no response as I want my refund. Whole experience with this company has been horrific. They are fraudulent - do not go near!!!
Have emailed again since your response to this post and am still awaiting a reply. All just a front.
Reply from Oyrosy2026-06-29
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
After purchasing and receiving a beautiful dress for Oyrosy I realized it was too small. But the customer service team helped me and are sending the correct size. They made it easy.
Placed an order before Christmas and took ages to arrive! Had poor communication with Oyrosy! Garment was very poor quality and looked nothing like pictures online when order was placed! Requested return and refund and again most emails were ignored by seller! Eventually got a return address and had to pay over £30 to return item to cover customs fees about 7 weeks after trying to post back!
Over 4 months have passed and item has been returned to me with no information why and several emails to Oyrosy asking why and again they are completely ignoring me!
Absolutely pathetic customer service and only got 1 star as I had to give them something for the review but they don’t deserve that!
Fuming and will recommend no one order from them! Disgraceful!
Reply from Oyrosy2026-06-29
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
I order a top and pants find out it wasn’t delivered and the tracking number does not exist ie says wrong address and then tracking number doesn’t now exist when I emailed delivery company .. stay away these ppl are scammers im trying to get help to get my clothing I do not want to loose my money so advice to other please DO not use them …I did email company and have heard nothing back and tried to email the delivery company and the tracking has disappeared so nobody has helped me and I’m really upset …so now they sent incorrect sizes huge as their sizing is incorrect I let them know and asked where to return they adviced me they cannot find my order number and I haven’t heard anything else to put this right, so today I’ve started filing against them, if by chance they correct this I’ll let anyone reading know, but right now I’ve feel I’ve wasted money. They emailed said they asked me to submit sizes. and they would send got that message 5 times, then got text saying we don’t have those sizes which are on their website as they do, they said they’d return monies, so we will see. This company is the worst DO NOT USE THEM …
Reply from Oyrosy2026-06-29
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
I have been ordering garments from Oyrosy and have always been thrilled with the quality and fit. But one time recently, I received a jumpsuit and the fit was too small. I emailed customer service to return it and was told to keep the item, pick out something else for the same price and they would ship it to me for free. That made me so happy that they cared about my business that much, to make sure I was satisfied. I will continue to purchase from Oyrosy and look forward to receiving many more wonderful pieces of clothing from them.
I have been waiting 10 days for my shipment to come. It’s been sitting in Florida for 5 days. I cannot recommend this company due to its failure to ship its its items most likely from china.
Reply from Oyrosy2026-06-24
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
The quality & fit are horrible of the dress I purchased. I’ve been trying for over a month to return it for a refund without any luck. Their customer service & return policy are as poor as their merchandise! I am probably going to throw it away, it’s that bad!
Reply from Oyrosy2026-06-23
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
I have purchased many items from Oyrosy, and have been 💯 happy! I bought a pair of blue striped pants, and they were a little too big. I immediately contacted the company and with in a few emails they contacted me to inform me that they would send a replacement pair of the pants! I’m very pleased with the customer service. Thank you for your service and your support.
I ordered a dress and a jumpsuit, both size small. The jumpsuit fit well but the dress was too small. It was difficult at first to try and find a way to exchange the dress but I used the chat feature and was helped pretty quickly. Oyrosy sent me a replacement dress that arrived in just a little over a week. The replacement dress fits really well. Both the dress and the jumpsuit are well made and the fabrics are beautiful. I appreciate the help the company gave me in getting a dress that fit. I would order from them again!
VERY SCETCHY COMPANY... Goal is to KEEP your MONEY at all costs.
i have now ordered twice and first time they sent only one half of order and argued back and forth for days before NOT sending me the second piece and sending me a discount code for 1/2 off another item.
i ordered a second time.... i know... not wise. i want to return it and requested a return for a small. since it took them FOREVER TO SHIPTO ME... i went ahead and ordered the small. NOW they dont want to give me a return. they asked for me to measure myself and explain why it is too small! seriously. they now want me to order another replacement so they dont have to refund!!!! This is super SUSS!!!! be careful. be prepared to wait a long time for order... and better get it right the first time!
orderOY17468
Reply from Oyrosy2026-06-22
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
