Oyrosy (oyrosy.com) has a 3.1 out of 5 rating on OK.one, based on 493 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 98% of negative reviews; 388 of them were added in the last 12 months. Last updated 2026-10-24.
Hello ladies. This company advertises many many super cute items. I have yet to receive one item I actually ordered, even though I ordered them on the 1st day, sometimes a few mere hours after they've dropped. Out of roughly 7 orders, I have never once received what was advertised. I use their coupons but in the replacement process bcz everything supposedly sold out, I lose the coupon and have to pay full price for second-rate stuff I would never spend money on. There doesn't seem to be any way to actually receive what I order. 2 months after I order, I am always, every time, told to choose a replacement and pay full price for it. I keep giving them chances to actually do one thing right but I am at my wits end. Losing the coupons while choosing replacements irks me the most! That is beside never receiving what I order. And also, after an item sells out, they just keep it up on the website for days or weeks collecting folks' money, knowing theyll never fulfill those orders. It is an absolute mess of a company. Customer service seems to be nice but nothing ever works out. I ordered starting January and all 6 orders nothing received. I'm an idiot for trusting them as long as I have. I've paid full price for replacements I would never really buy. It's terrible and I'm heavily invested. Stuck in a nightmare. Don't purchase from this company. If you like having your peace of mind do NOT deal with them at all. Take my advice.
Reply from Oyrosy2026-04-11
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
I was very pleased with the customer service department. They went to great extent to ensure my satisfaction. I highly recommend this company. The clothes are beautiful!
Reply from Oyrosy2026-03-30
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I made my order almost a month ago and nothing has arrived. I also noticed that the email address in the order was incorrect, completely different to mine yet I typed mine in clearly so it must have automatically changed to another I cannot identify. I have written many emails to their support team, with my order confirmation but zero response. No phone number to call. I see so many complaints by other customers yet there appears to be nothing we can do except inform our banks and write reviews like this. These companies make people weary of ordering online.
Reply from Oyrosy2026-04-11
We’re sorry about your unpleasant shopping experience.Your satisfaction is our top priority. Please email us at [email protected] so we can listen and provide a proper solution for you.
Oyrosy Team
I’ve been asking for a refund since August. Of course now they say that I am outside of the timeframe. They asked me to send the item back which cost about $60 in postage. I did it because I was curious to see what would eventually happen. They do not want to refund my money. They want me to pick another item. I don’t think so. Everything is ill fitting and not what it looks like.
Reply from Oyrosy2026-03-26
We are deeply sorry to hear about your frustrating experience and sincerely apologize for the delays and inconvenience you’ve faced while seeking a refund.
We have attempted to locate your order using your reviewer ID, but we were unable to find a matching record. To assist you effectively and resolve this matter promptly, could you please reach out to us via our official customer service email 【[email protected]】? Once you provide your order number or account details, we will immediately look into your case, address the refund request, and ensure we honor your preference for a refund rather than an exchange.
We value your trust and are committed to making this right for you.
Oyrosy Team
I ordered an outfit at the beginning of February.
I still have not received it yet.
I have chased it up and been told each time it will be sent on the 4th of the next month.
I needed it code a holiday an ordered it in plenty of time . I don’t have loads of money and feel really let down .
Reply from Oyrosy2026-03-26
We are deeply sorry for the significant delay and the disappointment this has caused you. We understand how frustrating it is to wait for an outfit you needed for your holiday, and we sincerely apologize for letting you down.
We have now located your order and have processed a full refund for you. The funds should be returned to your original payment method within the next few business days.
We would greatly appreciate it if you could consider updating your review to reflect this resolution, as it helps us accurately represent our commitment to resolving customer issues. If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team.
Oyrosy Team
Badly made dress that doesn’t fit and material is cheap. Wanted to return but that is not an option. They offer a different size but I want nothing to do with that dress. They were willing to return 20% of the cost. That’s it. Never will use them again!
Reply from Oyrosy2026-03-26
We are sorry to hear you are disappointed with the dress’s fit and quality, and we sincerely apologize for the frustration this has caused.
We want to clarify that we did offer a full return option for this order, which you declined in favor of a 20% partial refund. However, to fully resolve this and ensure your satisfaction, we have now processed a 100% full refund to your original payment method—no return of the dress is required.
We hope this fully addresses your concerns. If you are satisfied with this resolution, we would greatly appreciate it if you could consider updating your review to reflect this outcome.
Oyrosy Team
This was my first time ordering from Oyrosy and I loved the dress I received. Unfortunately, I ordered the wrong size. The company was very quick to send me the correct size. Excellent customer survice!
Reply from Oyrosy2026-03-26
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
This company is a complete scam. I’ve ordered 5 outfits. Received 2 and the others simply marked delivered. No phone number and I requested refund to which they said they did not give. I’d have to order something else instead. The item I ordered … one was still available on the website. This company is a complete fraud and scam. Do not order from them. I’m fighting with my credit card company to get a refund which I will get thanks to their email.
Reply from Oyrosy2026-03-25
We’re truly sorry for the issues you’ve faced with your order.
We’ve tried to find your order using the review ID, but we couldn’t locate it without your specific order number.
Please get in touch with us at [[email protected]] with your order details (name, purchase date, items ordered) and we’ll look into the delivery status and refund request right away.
We want to make this right for you.
Oyrosy Team
The customer service was very responsive and reached out after the delivery to be sure I was satisfied with the item. The response time for their customer service was quick to respond to my email and offered a favorable solution.
Reply from Oyrosy2026-03-26
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Do not buy something if you think you may have to return it. They won't let you do a return unless you pay for it yourself and you have to send it to China. Will never buy something from this website again
Reply from Oyrosy2026-03-25
We’re really sorry to hear you’re unhappy with our return process.
We’ve tried to find your order using the review ID, but we can’t locate it without your order details.
Please get in touch with us at [[email protected]] with your order information (name, purchase date, item details) and we’ll look into your return request right away.
We want to make this better for you.
Oyrosy Team
I was amazed with customer service. I had a question about an item I purchased and they were there to help me through on solving my issue. Very friendly. I will purchase from them again. Quality in clothing is top notch. Couldn't be happier.
Reply from Oyrosy2026-03-24
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I ordered one dress from this company to try it out. Now I find out it's not even available. "It's in production - when do you need it?" was their response. I'm not joking. They are taking orders, then buying fabric, apparently. I demanded a refund. They offered 30% of a future order. I know that I will never get the dress or a refund so I will continue to warn people however I can.
eta - yes I see the bank has received the refund, although I do not yet have access to it. The note from my bank reads as follows: "Your account has a pending purchase return. The funds will be available for use when the merchant sends us the final transaction." so, we'll see.
Further, readers should know I had to send multiple queries and complain on social media. This is not the kind of business I like to order from. My original order date was 3/2, and we are 20 days later at this point.
Reply from Oyrosy2026-03-23
We’re truly sorry for the frustration with your order.
The discontinued dress was already refunded. If you haven’t received the funds, please check with your bank first.
For any other items still in production: if you no longer want them, please share your account email or order confirmation with us, and we’ll process your refund immediately.
Oyrosy Team
This company is a scam!
Cannot return items without sending to a sketchy residential address in China, for which they dont provide you with a residential ID
Reply from Oyrosy2026-03-23
We’re sorry for the frustration our return process has caused you. We tried to find your order using your name but couldn’t locate it.
Could you share the email linked to your account or your order confirmation email? This will let us find your order right away and help resolve the return issue for you.
We’ll respond quickly once we have this info.
Our email: [email protected]
Oyrosy Team
Excellent experience with OYROSY. Despite my small order, they accommodated me and even provided a free replacement. Their customer service was outstanding, and the clothing quality exceeded expectations.
I'm extremely satisfied and highly recommend them for their
professionalism and care.
Reply from Oyrosy2026-03-23
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I was excited to order from Oyrosy because of their huge inventory of faux suede and so many CUTE tops, dresses and jackets. I ran into an issue with a chiffon top I ordered in a L...but it was still too small. I normally wear a L or XL depending on cut. Aurora the Customer Service Rep was WONDERFUL. They are going to send me a different size...no cost to me. I will definitely shop here again. Oh, and the quality of a little fringed jacket (faux suede) is excellent!
Reply from Oyrosy2026-03-20
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I had a wonderful experience shopping with Oyrosy. From the beginning, their customer service stood out as truly exceptional. When the first item I received didn’t fit properly, I reached out to them, and they responded quickly and professionally. Not only were they prompt in answering my emails, but they also took a very proactive approach to resolving the issue. They generously allowed me to keep the original item and immediately sent a replacement in the correct size at no additional cost. The new item arrived quickly, and I’m very happy with the quality, the fabric feels great and is clearly well made.
The fit was also perfect. I am usually a size small, but I initially ordered an extra small thinking the items might run big. However, they actually run true to size, so the replacement in my correct size fit exactly as expected.
It’s rare to find a company that is this attentive and customer-focused. I highly recommend Oyrosy and will definitely be shopping with them again!
Reply from Oyrosy2026-03-19
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
The Custom Service was above an beyond what I was expecting. Very prompt, and when they could not get me a replacement, they helped me find another product I like just as well. The quality of their items is top notch. My other order was perfect. Thank You!
Reply from Oyrosy2026-03-18
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I ordered a lovely velvet pants suit. 8 weeks, later, after I filed a complaint a package arrives. It contains only pants. No top. The pants cannot be worn without the top. I asked for a refund, nothing. Buyer beware. I am filing with better business bureau.
Reply from Oyrosy2026-03-17
We are deeply sorry to hear about your frustrating experience with your velvet pants suit order. We sincerely apologize for the 8-week delay, the incomplete delivery (missing the top), and the lack of response to your refund request.
Unfortunately, we are unable to locate your specific order using your review ID. To fully investigate this issue and resolve it promptly, could you please contact our dedicated customer service team at [[email protected]]? When you reach out, kindly share your order number and any relevant details, and we will prioritize your case to address the missing item and your refund request immediately.
We value your trust and are committed to making this right for you. Thank you for your patience and understanding.
Oyrosy Team
2 orders both for a holiday
Neither arrived in time or at all to date .. months. Totally awkward unresponsive customer support with no honest communication I sent them
I have requested refunds for both items that have not arrived before during or after the holiday they were ordered for. Instead I get emails saying basic contrived texts like do not worry .. order in on the way .. despite reminding them I wanted now so late in the diary I require an email
Reply from Oyrosy2026-03-16
We are truly sorry for ruining your holiday plans with these missing orders and our unhelpful responses—this is completely unacceptable, and we take full responsibility.
We need your help to locate your account: please send an email to [[email protected]] with the name/email you used to place the orders, and we will immediately issue full refunds for both items. We promise to respond to your email within 24 hours and resolve this completely.
Thank you for giving us the chance to make this right.
Oyrosy Team
Oyrosy is very good supplier. Their service is wonderful.
The quality is super good.
Reply from Oyrosy2026-03-14
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
