Annoying
I ordered a care package and spent quite a bit of money on the package. The tracking number was invalid, and when I called to check on the tracking, I got a voicemail and nobody called me back.
About Package Penguin
Data updated- Website
- packagepenguin.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 50% (4/8)
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Is Package Penguin legit?
Package Penguin (packagepenguin.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 50% of negative reviews. Last updated 2026-09-05.
What people say
Shipping of this has been a nightmare
Shipping of this has been a nightmare. From long processing times to the package being redirected to a FEDEX office with no way to change who is picking up. Makes it hard to have package picked up when it is a care package for a hospital patient.
Great as a reward for remote teams!
I just used Package Penguin to send my all-remote team a big box of their favorite snacks. This company has great customer service -- Paul told me when I would need to get my order in by for us all to get our package by the same date, and I got tracking numbers to ensure that everyone's package would arrive in time. I even got tissues that matched our company colors. It worked exactly like it claims. Package Penguin is easy to work with and has a great selection of products at a fair price. I highly recommend.
Will Use Again!
Will Use Again! My sister wanted a care package while away at school. I found most of her favorite products online but please restock the sold out items quickly! I love how easy it was to customize my care package and the tracking number helped as well to ensure she received her package! She loved her customized note that I have written (typed) for her as well. Thank You Package Penguin! I will re-order again!
Easy and Fast Care Package!
Package Penguin made it easy to send a care package to a friend that lives halfway across the country! They had lots of options to choose form to include in the package, and it even delivered a day earlier than projected!
I’m very impressed with my care package…
I’m very impressed with my care package that was made up for my girlfriend that was in quarantine. I browsed several websites and this one was the only one with good prices and great shipping! The shipping was very quick and the package was perfect, exactly how I ordered it. I highly recommend it if you’re looking for customizing your own package.
Great Purchase!
The box arrived in a timely fashion, were packed well, and the recipient loved it. Well worth the money and I hope to use again in the future.
Really quick and reliable!
I love y’all packages & I’ll continue…
I love y’all packages & I’ll continue to buy from this company!!!
Pick the Penguin!
Getting to make the care package is such a fun experience. I even got to pick out the tissue paper. The note to the recipient was on a cute card and in an envelope. My boyfriend loved receiving it! 💕 not only was it priced fairly but the shipping time was spot on. Much better than any competing company.
I've ordered a few times
I've ordered a few times! Love the selection and fast delivery!
not what ordered
ordered sour skittles, only regular skittles came. lots of flavors not the right match. otherwise a good package
Reply from Package Penguin2021-01-28
Hi there, Thank you for your review. Unfortunately product substitutions can be made in an effort to expedite the shipment of an order. We try our best to substitute items that are as similar as possible and we add extra items as well. I am happy to hear the package was otherwise well received. Thank you for your order and we hope to see you again soon. Best regards, Paul
Still no update tracking information…
Still no update tracking information since January 15th. Doesn't even say that the post office received the package yet. I ordered this for my husband whose currently deployed and tracking packages is extremely important.
Reply from Package Penguin2021-01-24
Hi Jeannette, Thank you for reaching out. We will contact you via email to assist with this immediately. I appreciate your patience, Paul
They were very nice to work and great quality
They were very nice to work with when I was unsure if the address was correct. The receiver of the gift loved it and it made their day. It was really well done and a great site to order care packages from when you can’t get out.
Quick easy and great gift ideas
Quick easy and great gift ideas! Just wish there were more items to select from.
Missing items
Missing items. Milano cookies and Reese's not in the package sent and was charged for these items!!
Everything was as ordered
Everything was as ordered! The recipient loved it! Super fast shipping. The only thing I would change is the M&M wrappers said “happy birthday” on the package and this was not a birthday order.
Package has not been delivered yet!
Reply from Package Penguin2020-12-12
Hi Catherine, Thank you very much for your order. I just checked the tracking number and it appears the package was delivered this morning! Please reach out to us if that is not the case and someone will be able to assist you further. Best regards, Paul @ Package Penguin
Great timing
Ordered a Halloween theme package for…
Ordered a Halloween theme package for my grandkids. Came on time. Packaged nicely. Grandkids found treats yummy. The plastic bugs were a plus. The roach scared my granddaughter. It made for great fun! Thanks! I will order again.
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