Palmetto State Armory (palmettostatearmory.com) has a 2.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
My sales rep, Brent Prosser is the absolute best. Brent stays swamped handling all his customers and dealers and takes care of them all. Sometimes we butt heads but anyone that knows Brent knows that's just all in a days work. Appreciate him and all he's done for me and PSA never let's me down
We are glad to hear of your positive experience with the company!
I just recently purchased a jts 12mak t_1 shotgun for home defense ,the had rust on it and red buffer was missing . This a new gun. Now I have to pay 15 dollars plus shipping for a part that the gun came with. I'm not to happy with the way they handle the guns people are going to purchase. I'm going soon to buy another gun this time I'll inspect it much better.
We apologize for any issues with your most recent PSA purchase. Please send your contact information and order number to [email protected] so we may do a further investigation. Thank you for taking the time to address your concerns with us.
Well it started out on the wrong foot. The reviews stated hard time communicating . I thought oh great, but it turned out perfectly and professionally. Not sure if people’s patience have grown thin over the years, but I have found out patience and respect gets you a lot farther. Thank you PSA!!!! Great gun and service!!!! Tony
We are glad to hear of your positive experience with the company!
They actively lie about their products. I purchased full price lowers from them, and they shipped me blemished lowers. What makes it worse, their own documentation (packing slip) clearly states they are blemished. When I contacted customer service, they argued endlessly about it. All I asked for was a refund in the price difference ($20 for each part). Their own packing slip showed that they shipped me lower quality parts when I paid full price, and they refused to make it right, essentially telling me "prove it". When I showed them their own documentation, their response was " but can you show us the blemish". Terrible company. Update: They did offer a small refund after pressing and showing them blemishes. Regardless, They asked for proof, and I sent them proof (their own packing slip) and their reply was "not that proof, we need different proof". They also reached out for more info about the customer service, so I will update if they decide to take action and improve.
We apologize for any issues with your most recent PSA purchase. Please send your contact information and order number to [email protected] so we may do a further investigation. Thank you for taking the time to address your concerns with us.
Have a micro dagger frame for over two months, just waiting on a slide.Have nothing bad to say about palmetto state just have a question when can we expect more of the original microdeger slides.
PSA's website works on a live inventory, and PSA customer service will be made aware of new inventory at the same time as our customers. PSA customer service is not provided advanced manufacturing schedules.
Firearms buyers beware!! PSA's FFL list is bloated with FFL's that have no intention on transferring your firearm to you. PSA takes and accepts no responsibility to police and maintain their list. When you order a firearm, and you select an FFL from their list, on their website, they control, and you select the wrong FFL, you are left without your purchase and a restocking fee of up to 50% or more. After contacting customer service when the FFL that received my items would not transfer them, not only did they not help, the supervisor poked me in the eye by sending me their FAQ, and basically told me it was my fault that I trusted them and their list. I will consider this an object lesson on how and who not to purchase a firearm from that I will use in "selecting and buying a firearm" portion of my classes. I am sure my students will appreciate avoiding this nightmare. I was a long time customer that advocated for and stood up for PSA (even when they were being badmouthed in my circles). Unfortunately, that will not happen moving forward, and I will have to add mine to the chorus of voices with poor PSA experiences. It didn't have to be that way... Do yourself a favor, STAY AWAY from PSA and find an online retailer that has a "preferred FFL list" that will transfer your firearm, so you aren't screwed out of a gift for your wife and 50% of your purchase price.
We apologize for any issues with your most recent PSA purchase. Restocking fees for returned items can be up to forty dollars. Please send your contact information and order number to [email protected] so we may do a further investigation. Thank you for taking the time to address your concerns with us.
Worst customer service ever. I called multiple stores more than 30 times to ask a question and not one time ever was the phone answered.
We apologize for the inconvenience. Our stores stay very busy and can't always answer the phone; please give our customer service department a call at 877-560-7229 , and we will do everything possible to assist
Ever since they updated their security system a year or 2 ago, I've have been having trouble ordering anything from them. Every order I place gets flagged and I have to call them multiple times to get it resolved. None of my address have changed or anything, same card same address, also never had a problem with 20 or 30 orders before the update. I talked to CS, they said they can't do anything about it and that my only option is to call them everytime I place an order. Even now I'm still waiting for them to get my order through.
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.
I have ordered thousands of dollars worth of merchandise from this company you would think they would give me a promo code or some kind of a discount I have asked and I get no reply back they just ghost me.
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.
I've never heard of this company and they're harassing me on email and texts. I've told them to stop contacting multiple times. Now, I'm fuming angry. Let the negative reviews begin.
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.
Ordered a firearm and received it as promised but realized after getting it home the firearm was broken. Called the factory and the gun was sent back and eventually repaired. PSA asked for a review and I gave them high marks for price and dependability but did mention the firearm arrived broken, which of course, was not their fault. They never put my review on their website even though it was not negative probably because the gun arrived broken. This, in itself, seemed deceptive to me and is the only reason I will not do business with them again.
All reviews on the PSA website can be held up to two weeks for review. We are unable to find any reviews under your provided name that are not published to the PSA website. Please provide your order number or the SKU of the product in an email to [email protected] and we'll be happy to investigate further.
Multiple purchases, very happy customer.
This would be my second time purchasing from this company and both times have been very bad. First off it takes forever to get an update on the item you ordered, secondly when you do get an update it is to tell you the order has been canceled and this is like 4-5 days after you have purchased the item. when you call in the explanation that customer service gives you makes no sense. Take this time for example the order went through fine, the shipping address was correct because there system checked it and varified it. I checked my account a couple days later and the money is also sent to them. now 3 days later i am getting an email saying my order has been canceled, when i called they are telling my my name doesnt math the card that i am using, which is a damn lie because this the only card i have and use online. YOUR SERVICE SUCKS AND YOU SHOULD DO BETTER.
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.
Bait and switch, I have come to this store on 4 different occasions for something they had advertised on sale. All 4 times the sale product is not in stock. They want you to order online and add different fees to the online order that negates the sale price. By the time you add everything up, it the same as the regular price.
We apologize for any issue you've experienced regarding inventory at our storefronts. Unfortunately, our storefronts cannot stock every item listed for sale on the website, but they will price match any sale item for the online sale price. Non-serialized items cannot be shipped to PSA storefronts. Firearms purchased on the PSA website shipped to a PSA storefront for transfer will not be subject to a transfer fee.
I had an account with PSA, had earned points, and had it set up for two factor verification using my phone number as primary and email as backup. I recently changed phones and have a new phone number. I tried logging in to PSA to purchase a night vision scope that was on sale for $2,599, regularly $3,999, and selected the email verification. I received a notification that the email verification was not available. I searched for quite a while for a way to contact customer service since it was after hours and could not find a way. I called the next day and finally got through to a person. She told me she didn't know how to help with website issues, and that they didn't have techs that helped with this. They were only trained to help customers buying items or returning items, basically sales support. She advised me to just open a new account. Well, I tried, even though that meant I would lose all the points that I had earned, but when I tried to set up a new account I received an error stating that an account already exists for that email address. I tried a different email, but received an error stating that an account already exists for my physical address. So, unless I move and change email addresses, I cannot open a new account. I once again searched, in vain, for a support contact, but alas, none exists. As a final attempt, I hand wrote a letter and snail mailed it to their corporate headquarters. About a month later I got an email address stating they had received my letter and that there was no way they could merge my accounts. Merge my accounts? That was not even what I had written them! I replied, thinking it was not a monitored email, and nicely clarified the intent of my letter. Again, I received a reply that was obvious they still didn't understand. So I replied again, very few words, two sentences, "Phone number changed and cannot use for login. Email verification not working." The reply I got was that I should check out as a guest. At this point I could only laugh. No way was I spending $2600 as a guest and not get loyalty points. So, whatever you do, don't ever change your phone number or you'll not be able to purchase from PSA ever again. I'm not wasting any more time on this. I've purchased the scope elsewhere and blocked PSA in my email. I support US based businesses as much as I can, but businesses such as PSA make it so difficult when they clearly don't want to support US customers. Sad excuse for a company.
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.
I purchased a handgun from PSA,My state does not allow magazines over 10 rounds. PSA stated I would not be getting the magazine because of the law.however I was under the assumption that they would be replacing it with a magazine that will be abiding by the law.The FFL that it was sent to even said that they've told them in the past send the magazine anyway and will pin it for the customer at no charge. However PSA would not do that because that's a free clip they get to resell.
PSA does not ship magazines to states where compliance laws would not allow the shipment. These magazines are removed, not replaced, and the customer will not receive a refund for the removed magazine. This is listed in PSA's Terms and Conditions, which must be agreed to at the point of checkout.
I placed an order on June 6th to a brand new Kriss Vector. On June 9th they closed it and said there had been an inventory issue. An inventory issue? Above the weapon on the site was a banner that said “In stock online”. I mean even after receiving that email the same exact page with the same exact firearm still says “In stock online”. Honestly just looks like bad management and a messy business.
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.
The customer service team at PSA is professional and responsive, and the company offers great products. However, I’m disappointed by their First Responder discount policy. I live in Colorado and purchase all my firearms online, but the discount is strictly limited to in-store retail purchases. I offered to email my official credentials to verify my status, but they refused. There are millions of First Responders nationwide who support this country and would appreciate the ability to utilize this discount online. Hopefully, PSA integrates an online verification system (like ID.me or GovX) in the future to support those who can't walk into a physical store.
Total crap. Can't contact them. I would give the place a ZERO STARS if I could. CUSTOMER SERVICE IS NON EXISTENT. BUYERS BEWARE.
Bought a Retay RA1522. Within 8 days and less than 350 rds the safety broke, firing full auto. Everywhere on the company website it says ALL firearms have limited lifetime warranty. PSA says it has no coverage and I'm stuck with it. I've bought multiple times from them, but will not again. Go to Retay's website, everything is covered, PSA taking this route on the firearm shows their intent on after sales customer service. Is this why they can be cheaper than competitors? Save a lot of money by sticking the customer with poorly made pieces. Retay says their happy to address it, PSA said I'm stuck with it. Pay more to have a better experience is my opinion. I suggest others do the same. For $30 dollars on original cost I wouldn't be dealing with this.
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation. PSA's warranty only extends to PSA branded products
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