Panda Drum (pandadrum.com) has a 4.6 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 83% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Nick Gomez · 1 review · Experienced 2026-02-09 ·
★★★★★
I’m so happy to buy a panda drum
I’m so happy to buy a panda drum. Because the reason was my husband was in the hospital fighting with cancer I think if he listen the drum sounds maybe he would feel better. Yeah it works good decision I made by buying the drum. when my son started to play the drum my husband calm down his pain and asked to play the drum too. That moment made me feel happy and the most important part of the moment was when my husband decided to forget his pain with panda drums music.
Just got the drums. Their quality is astounding- the carrying cases themselves are easily worth $50.
I think this is the first Instagram ad I ever went for where the product exceeded my expectations. Quality is off the charts, and the small touches like the knitted muting caps for the mallets and the elegant stitching around the drum, to the perfect paint finish.
I am over the moon with my purchase, and will tell anybody who will listen just how great these drums are!!
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Elsie · 5 reviews · Experienced 2025-09-10 ·
★★★★★
Horrific Customer Service
I see the raves on line, but I certainly cannot rave about customer service. On Sept. 10, I ordered 2 drums and the bands for 2 grandsons, brothers.
It three weeks to get one and the other only arrived after emailing “where is it?”.
Then I received one band with a comment that the other was back ordered.
Finally two months later the other band arrived stating that the bands that hold the decorative bands in place.
Finally, on Christmas Eve ONE band showed up.
I immediately requested the second with Erin Collins, the agent signing each email apologizing for the ridiculously
bad service.!
When my boys opened their gifts, one had felt pads on his drum sticks and stickers for enhancing the recognition of the notes. The other boys accessory bag had both of those missing.
I immediately shot off another email requesting those items and a second band.
An email was sent promising the missing items. Now, 2 weeks later, nothing has been received.
I had never had any such horrid, apathetic response for any other purchase in my 78 years.
I cannot endorse or recommend this company.
The instrument is nice, but buy from anyone else.
Reply from Panda Drum2026-04-20
Hi Elsie,
First, we want to sincerely apologize for the experience you had, especially during the holidays. The shipping delays and the communication gaps were certainly not acceptable, and we completely understand the disappointment you felt.
We want to confirm that all the missing accessories were delivered. While we know this doesn't erase the previous frustration or the time it took to get to you and your family, we are glad to read that you liked the quality of the drums.
We are very committed to doing better for our customers, and we don’t take your feedback lightly. We are continuing to work hard to improve our support and shipping processes.
Thank you for your patience while we sorted everything out together. We truly hope the drums are bringing some joy to your grandsons.
The Panda Drum Team
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Nan · 2 reviews · Experienced 2025-10-05 ·
★★★★★
Revised Review. Happy Customer
●●UPDATED REVIEW 10/22/25●●
After some hiccups with my order customer service reached out and went above and beyond to make things right. Great product and outstanding customer service. Thank you everyone that assisted to expedite and correct this order.
●Original Review●
Have yet to receive order or shipping information. Sent two emails inquiring about my order. No response, no phone number, no human. Thinking I have been scammed of almost 100.00 dollars. Proceed with caution and warning about Panda Drum. Today is October 20th I placed my order on October 5th, 2025. States shipping in 4 to 8 days.
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Julie Williams · 1 review · Experienced 2025-10-02 ·
★★★★★
This is the best gift I’ve ever…
This is the best gift I’ve ever purchased for myself. The product is BEAUTIFUL & presents exactly as advertised. It came with a carrying case, mallets, other small replacement parts & a booklet with songs & a link to tutorials, which I can’t wait to start.
I ordered the largest drum & had to change the shipping address afterward. Sarah Davies at Panda Drum responded immediately & helped me correct the address & then responded immediately AGAIN when I asked her to resend the tracking information I accidentally deleted (I’m a piping hot mess).
Great company. Great service. Great product. Go buy something RIGHT NOW - you won’t regret it!
I have zero musical experience so when a close friend bought one I was intrigued. I actually bought 2. The PRO for me and the MINI for my Grandaughter for Christmas who is 3. They exceeded my expectations! Even if you cant read notes (yet) you can still play using the numbers. The more I play the better it gets. Of equal importance their Customer Service is above and beyond any experiences I've ever had. Do something special for yourself or a loved one. You won't be disappointed!!
