Panda Drum (pandadrum.com) has a 4.6 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 83% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
I had a problem where I ordered my drum and an additional book, but the additional book did not come. I called and got no response but when I wrote a review, then I was contacted. I received the money back for the extra book in a timely manner. I really would’ve rather had the book, but at least the matter was cleared.
My original drum had one tongue which was about a quarter of a tone flat. Customer service was amazing! When I explained what happened, I was sent a new drum and absolutely love it! The resonance and beauty of the instrument really make a difference.
Paid for an expensive one. Sound is not loud. Not good for groups. A real disappointment and then, right after I bougjt the expensive one it went on sale 1/2 price. It’s not great. I would not recommend.
Hi Julie, A quick correction on the price, because it matters: your order was placed at our sale price of $259.95, about half of the $499.95 regular price. The price didn't drop after your purchase, you bought at the lowest price we offer. Current pricing is always visible at pandadrum.com/pages/collection. On the sound: our drums are personal instruments first, designed for playing close up, for relaxation and focus, and that's how we present them. We don't advertise them as group instruments. They can carry a room with good acoustics, and placement makes a real difference, playing over a hard surface projects much more than playing on your lap. Our larger models are also noticeably louder and fuller. Julie, we've reached out to you by email, and whatever you decide, we'll take care of you. Whether that's helping you get more out of your drum, exchanging it, or a simple return and refund, we'll do whatever we can to make this right. Your happiness with the instrument matters more to us than the sale. Panda Drum Team
I made an order from these guys but they gave me a weird tracking link that doesn't work. It was supposed to arrive on the 19th its now the 22nd and the label on shopify hasn't be created yet when it should have already shipped. I tried reaching out but also it is bizzare that their tracking link is really weird.
Hi Jenni, Good news first: your sandstone Panda Drum Pro was delivered on July 24th, two days after you wrote this. I'm sorry the delivery ran past the estimate and that the wait was frustrating, that part is on us. On the tracking link: it's genuine, it's our branded tracking page rather than the carrier's own site, which we know can look unfamiliar at first glance. I understand why that felt off when the delivery was also running late, and we'll take that as feedback on making it look more recognizable or route directly to carrier's tracking website. Since your review, our team has emailed you several times to check in, but we haven't heard back yet. Jenni, if you see this, please reply to any of our emails, we'd really like to know the drum arrived in perfect shape and that you're happy with it. Whatever's needed. We're here whenever you're ready. Panda Drum Team
I ordered the mini panda drum directly from the company. I am very pleased with the customer service. I had received an email that my order would be delivered that day and it was not. I emailed the company and received a reply immediately. Advising the email was in error, how to track the package and she would personally follow up. I received my drum in a timely manner. I received an another email wanting to be sure the package it had gotten to me. I bought the mini drum for my 3 year old non-verbal autistic grandson. He expresses great joy at making “music”. Start to finish this company came though with 5 stars.
Good quality product and great customer service. I would recommend their product and their customer service is topnotch. Very helpful
Love the Panda! It is my second one. Bought for our 3 yo granddaughter. I like the tone of the larger ones but this is perfect for her!
Didn’t like the item. Given 48 hours turnaround. Impossible thus far to turn around due to inaccessible return code.
Hi April, I'm glad to say this one has a good ending: your return was completed and your order has been fully refunded, with the refund in your account for a while now. We've also emailed you directly to confirm everything. I'm sorry the start was bumpy. Our self-service return portal finds your order using the order number or email address from your original purchase, and when they don't match, it can't locate the order, which is what blocked you at first. Our team helped sort it out shortly after, and your feedback is a nudge for us to make that step clearer in the portal itself, so thank you for that. Returns should feel as easy as ordering, April, and we'll keep working until they do. If there's anything else at all, just reply to our email, we're always happy to hear from you. Panda Drum Team
The best customer service I have ever experienced. In fact at one point I thought it too good to be true and my purchase would never materialize. Customer service was always very quick to respond to my concerns. The Drum arrived one day later than expected but frankly it was probably just a postal lag which is pretty common. My daughter in law LOVES the Drum and so do her girls; looks like a couple more drums may be headed their way to complete their drum band…who knows, maybe I’ll join in too 😊 Very impressed with the Customer Service looking out for my concerns; delivery a day late but not a fault of Panda Drum! Incredible customer service should win some type of award! Hope you can tell how happy we all are with Panda Drum and its Representatives.
I ordered two minis. And both children, who are autistic, loved them immediately. I was impressed.
My son and grandson are coming to see me in a few days. My grandson is bringing the Pandra Drum, my son is bringing his drum from home. I accompany them with my Tamborin, which I have been playing for 25 years. Soooo, we are excited to see what we come up with. If we can video, I'll send you the link. Blessings your way. I'm sure I'll purchase a Panda Drum soon. andrea adler
Bought myself a Panda Drum for my birthday and just love it!! I am definitely not a musician by any stretch, but thoroughly enjoy the sound healing aspect. There was a slight problem with the drum upon arrival, but Jessica was absolutely incredible in making sure everything was just right—wonderful customer service, indeed!
panda drum has contacted me about my review, they took care of the problem in a professional matter happy with the outcome
Hi Thomas, You were right to be frustrated, and I'm sorry. For 2 days our responses were slower than the standard we hold ourselves to, and it left you feeling unheard. That should never happen, least of all to someone simply asking for help with a return. The good news: your return was completed and your refund has been fully processed, so everything is resolved on your end. We've also written to you personally. Thank you for your patience with us, Thomas. We're a small team, and every customer genuinely matters here, even when a return is the outcome. We'd welcome you back any time, and either way, we wish you well. Panda Drum Team
I am really enjoying these drums. I’m actually making up my own music instead of using the music book which I will look at also. My grandson has ADHD and I let him use them the other day. He seemed to enjoy them. If he continues to use it, I’m going to give him these drums, and order myself the pro size. These also make great gifts.
Love the feeling that the tones of the drum create - supporting my meditation practice and my counseling practice. Would love to know how much richer the sound of the larger model is. Would have purchased it - but for the price.
Excellent Customer Service! Bought for our Grandson who has moderate to severe autism. Music therapy is included in his IEP to help his verbalizing. I look forward to him using the drum for not only language but soothing him when stressed.
Got this for a active 3 1/2yr old ,he loves it. He plays it before or after story time before bed . He loves to hike or play at the park ride bike , scooter and hit the gym in the garage . The drum has become part of his relaxing time ,so glad it makes him happy.
66 reviews matching