Ann M was very helpful
Ann M was very helpful. Had a damaged heater (shipping damage) and was sent the wrong cover. She was able to process a replacement quickly and easily.
About Patio Products USA
Data updated- Website
- patioproductsusa.com
- Category
- Home & Garden
- Location
- United States · Sacramento
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 52% (17/33)
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Is Patio Products USA legit?
Patio Products USA (patioproductsusa.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 29% give 1 star; The business has replied to 52% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Ann M made my experience great!
Ann M made my experience great! Thanks Ann!
Heating Element defective
I had the heating elements blow out while using them. I went on live chat and Ann M. jumped right on it and processed a replacement. She was very helpful. Great customer service.
Heating Elements broken upon delivery
Upon delivery the two heating elements were broken. I reached out to support and Ann M, jumped on it. Before I was down explaining what happened, she had already ordered the replacement elements. She was super responsive! Ann gets 5 starts...4 stars is the lack of faster delivery due to broken parts. They use ground delivery, so it will take longer. Wish for replacement parts that are damaged, they would have a quicker shipping method.
Replacement parts.
Very responsive to my request.
Reply from Patio Products USA2024-10-14
Thanks for your feedback! We're glad we could respond quickly to your request. If you need anything else, just let us know!
Immediate customer service
Ann was quick with her response to my request for replacement of umbrella pole that was damaged. Submitted to manufacturer quickly, gave me next steps in process to look for and follow up.
I had an issue with my call in order
I had an issue with my call in order. The salesperson accidentally ordered two of the same item when I only needed one. So, my purpose for today’s chat was to get approval to return one of the items without having to pay the return shipping. Ann was very helpful, got the approval and sent me an email with a return shipping label attached. I appreciate the great customer service and would definitely recommend doing business them.
Helpful customer service
Helpful customer service. Help me pick out the right product. He may return one easily.
Bromic Heating USA - great customer service
I purchased 3 Bromic Smart Heat outdoor heaters from Bromic Heating USA. The heaters were delivered well in-advance of the expected ship date and had excellent customer service working with Ann.
The patio/garage heaters turned out…
The patio/garage heaters turned out beautifully. The produce is exactly what i anticipated and more. Highly recommend if your in the market.
Reply from Patio Products USA2024-03-05
Thank you for your kind words! We're happy to hear that you're satisfied with your patio/garage heaters and that they exceeded your expectations. We appreciate your recommendation and are grateful for your support. If you need anything else or have any questions in the future, please feel free to reach out.
Spent a year looking for a part for my…
Spent a year looking for a part for my umbrella and luckily came across Katherine! She worked so hard to find the part I needed!! I highly recommend this company for any of your patio needs! They’re the BEST!!
Reply from Patio Products USA2022-12-06
Hey Robyn, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
They sold me wrong items and return
I purchased 4 heaters/flush mount trim, control box, and remote control timer. I purchased these items a few months ago to install in a house I am building. Due to the shipping and availability of some items I ordered in advance so I would have when the project was ready. I called and told salesperson what I needed and how I wanted to control the heaters and they sold me the items(wrong items). Now that I'm ready to install I checked with the manufacture regarding the equipment and they told me that is the wrong equipment. I called back to Patio Products to exchange for the correct items (which would be higher priced which I said I would pay). They told me because the items are more that 30 days old they won't exchange even though they told me what to buy.
Reply from Patio Products USA2022-11-10
Hello Bob, I'm sorry to hear about the experience you had and would love the chance to improve that if we are able to. We would love to assist further but have not received a response to our request for further information. Can you please provide us with an update on the order so we may better assist you? Thank you and have a great day.
what a wonderful experience
what a wonderful experience, so thorough and helpful. if we decide to proceed it will be because of our one on one interaction with steve. highly recommend his input and knowledge.
Great experience
Great experience. Staff has been very knowledgeable and helpful with all of my purchases and returns. Definitely will by from them in the future.
Bought an umbrella and stand on June…
Bought an umbrella and stand on June 14. Promised delivery in 7 days. Did not happen. We were given a $25 refund. We tried to cancel the order as there was zero indication it was even shipped. Customer service said they were looking into it. Oddly enough they said that it was shipped. No real way to track. Now, the shipping company said that it has been on ab truck, in tow, for the past two days. I highly doubt that it has even been shipped and the company is just sitting on our $1500.
Reply from Patio Products USA2022-07-05
Hi there Stu! The item was definitely shipped and currently the freight carrier has the items in your local area. There were a couple extra days processing time due to the holiday, however, the carrier will be reaching out to you shortly. Alternatively, you may call them directly, as well, to schedule your delivery appointment. Due to the nature of freight items, they require a confirmed appointment, as well a signature upon delivery. I hope this helps! Please let us know if you need anything else.
I recently purchased a umbrella that…
I recently purchased a umbrella that needed to be returned, Gerard was very helpful getting me the proper paperwork and it was done ver quickly. Thank you again Gerard.
Great job
Great job. Thanks.
Alexis did great Job
I purchased some electric heaters and one did not get shipped. I called their numbers and Alexis helped me to find out what happened with that missing heater.
Great customer service!
Lanel looked after my return/exchange/replacement like a pro! It was a pleasure working with PatioproductUSA and I would definitely use them again! Thanks for all the hard work you put in to help me out!
Great customer support
Alexis was a great help to process a return and refund for me. No hassles or problems. Thank you.