Patio Products USA (patioproductsusa.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 29% give 1 star; The business has replied to 52% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-12.
This is a excellent quality umbrella and I hope it lasts for a long time. The reason for 4 stars is because of the specs , it states pin/cleat in the photos you are under the impression that you are getting a umbrella with a pin (which is why we bought it in the first place) but according to customer service it just depends on what the warehouse sends, very deceiving.
Shopping with Patio Products seemed great. I actually called to work with a customer service specialist because i needed help finding the right product, an outdoor umbrella for my roof deck. The person who worked with me was great, explained how many items were not available due to shortages due to the pandemic, etc., all of which was understandable. We finally settled on an umbrella that would meet most of my requirements. He told me that I would need to buy the base separately and recommended one that would work. So I placed the order. Five days later I received a cancellation notice. I called to find out that the umbrella I ordered was not available and I would be getting a refund. I explained that if I couldn't get the umbrella then I no longer needed the base and cancelled that item as well. Two days later I received an email telling me they couldn't cancel that order and the base -- all 95 lbs. of it -- was on its way. It would be up to me to contact them and to arrange a return. Ouch! I've no idea how I will get that back and what that will cost me. Bottom line -- spent a lot of time and maybe now some money to end up with nothing. I understand that products become unavailable, but items meant to work together shouldn't be shipped without confirmation that they will both arrive. Follow-up: Patio Products responded to my review, contacted the shipper and managed to cancel shipment of the now-unneeded umbrella base. Problem solved. Thank you Patio Products, and I've learned an important lesson -- reviews matter.
Thank you Doff for the feedback! We will review this case and see if there are training opportunities for our team, or things we can do differently. Additionally, we will see if we can get you resolution that makes you feel better about the situation.
Price was good, however website said delivery within a week, which has passed, and I still do not know when the umbrella is coming. Had to wait on hold a total of 40 minutes one day after trying a couple of other times to get thru to inquire about delivery…. In the I was told I would hear back with 48 hours which has also not happened, there are other item I had planned to purchase, but with this type of customer service I am not confident the other would be handled properly. I had even called the manufacturer before ordering to verify it was in stock, which it was, but I am being kept informed at this point and concerned I will get the item. Any help with this is appreciated. It is not enough to say you are busy, customers want to know what the status is of an order and if there are changes or delays and a better idea of when an item will actually ship.
no help at all on my return, product arrived after 4-month delay.
Hello Sam! We looked into your comment regarding the return. Obviously the delay in the item you are referring too was disappointing, and we have been dealing with Patio products backorders with 100's of customers as it was an industry wide supply shortage. So we empathize. In regards to the return, you filed a request on the 27th, and we submitted the return the next day and sent you an update. So we acknowledge how you feel, but it does seem like we have been on top of the return side. There is a process, but once the product comes back there will be a full refund. Thank you for your feedback.
I am happy with the product and impressed b y how quickly it was shipped.
I am very disappointed with Patioproductsusa. I order a Galtech umbrella in March 2021. When it was delivered both boxes were severely damaged and the umbrella components were broken. I refused the order and requested a replacement. A few weeks later the replacement umbrella arrived. This time only one box arrived. The was also severally damaged and the umbrella was broken (it wasn't even the entire product; it appeared that sent one of the originally damage components back to me)! I refused this broken and incomplete order and demanded a refund. Patioproductsusa chose to charge me a $625.05 restocking fee! How can you restock a broken item? I reviewed their website and did not see information on them charging a restocking fee. I demanded to speak with a manager who was supposed to call be back in 2 hours. Several days have passed and I have not received a call. Patioproductsusa has horrible customer service and they are dishonest. I have NO umbrella and have lost $625.05! This is very unfair and I will never use this sham company again. I need for them to refund the entire purchase price, $1346.96.
This item was on back order from all other sources I had checked prior to ordering from Patioproductsusa. I did not appreciate the fact that the order was accepted and then deemed backordered for 3 months. Also, the email communication of delay in availability was ingenuine, with single big button in the center acknowledging and accepting the delay!! And I do not accept all mothers terms on posting this review! However, the only way to post is to accept the terms!! WTH!!
Be careful! I would not recommend Patio Products USA. I purchased (2) two 4,000 watt Bromic outdoor heaters on March 31st that were "in-stock and would ship in 2-days". On April 2nd, my order status changed to "5-business days" for shipping. Today is April 13th and my two heaters still haven't shipped. My order status hasn't changed in a week and when I've contacted customer service to get a better explanation or ETA, I receive a generic response from their off shore call center. I am not sure at this point if I will ever receive these outdoor heaters and finish my project!!!!
Item was not actually in stock. Still waiting for an update. Also am not able to log into my account. Frustrating experience
The initial communication left room for improvement and the shipping box was damaged and a few screws were missing. Overall, I got what was expected for the price I paid.
Fine umbrella; good price; excellent service.
I ordered a WD 5000 SS on January 7th. I was told it would take 12 weeks for delivery. Last week I was told it would be shipped after April 2nd. Today I got another notice it will be shipped after April 22nd. Maybe! Wherein lies the problem. I got my first heater in November but no switches were being shipped. I had to go to a competitor of yours to get a switch i mid December. Some issues in shipping your products in a timely manner need fixing
Great product. Good service
My electrician has been trying for days to get information on how to wire for the products I bought and has repeatedly been told that because of Bromic and infratech merger they cannot help him This is unacceptable!! He is trying to prewire house to get ready for delivery April 1 Btw ... are they still expected to be delivered April 1??? Ugh
The umbrella stand is just what I was looking for. It holds our 9ft umbrella well in breezy conditions. It tightens well and is plenty heavy. It is also very nice looking. We are happy so far
Excellent Service. So Far. I will wait until I get the product that I ordered to further comments.
We were very pleased with our order. The quality was good as well as they shipped quickly. Would definitely order again
I cancelled this order the next day, got confirmation that the cancellation was being processed, but they sent it anyway and charged my credit card. It is impossible to talk to a competent live person at this company. I was placed on hold twice for 10 minutes each time and then the call was cancelled by them. I did get to speak to a human finally (I will not reveal her name, though) and she said she would take care of my problem. She did not (hence the one star rating). Apparently they want everything done on-line. After two emails from them I am still waiting for instructions on how to return the umbrella (box is unopened). Maybe this was an anomaly...maybe it was not. I do not know. I need to re-order a different umbrella and here is my dilemma; they have the exact one I want, but I do not know if I should look elsewhere or give them a second chance. In any regard, I will do nothing until the umbrella I received is on its way back to them!
Roberta, We are very disappointed to hear about this experience. There is no excuse not to follow through when we promised to do so. We will try to identify who dropped the ball and train accordingly. In the mean time our Case Manager will be reaching out to you today to try and get you all taken care of.
I sent an inquiry into the status of my order (2 outdoor Infratech heaters, 1 dual control box). The auto response said they would get back to me with an answer within 8-24 hours. It's been nearly a week. I had also asked what the weight of the heaters was (leaving a voice mail message) which has gone unanswered. So, that gets one star.
DO NOT.....I REPEAT DO NOT BUY FROM THIS SO-CALLED COMPANY. THEY LIE AND WILL CHEAT YOU OUT OF YOUR MONEY AND NEVER DELIVER YOUR PRODUCT. THIS ORDER WAS PLACED ON OCTOBER 5, 2020 IT IS NOW MAY 2021 AND I AM JUST NOW HEARING FROM THIS COMPANY REGARDING MY REVIEW. THEY WANT MY ORDER NUMBER....HERE IT IS...8841467.
Kenny, While we recognize this instance occurred in February, we are just now recovering from a rush on Patio Heaters and Products and are reviewing experiences that didn't go well during that time. We have been in business for over 17 years and are extremely disappointed to see your review. We are never okay when someone feels this way, and we'd like to learn more. Unfortunately with no order number or email address listed, it is difficult for us to audit what happened.
102 reviews matching