Paul Rich (paul-rich.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 36% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the stunning design, immaculate craftsmanship, and overall quality of the watches, noting that the physical items look even better than expected. Many people also appreciate the fast shipping times, beautiful presentation packaging, and the general satisfaction of receiving wonderful gifts.
However, some reviewers were not happy with the delivery service, experiencing significant transit delays or missing packages entirely. Some consumers mentioned facing difficulties receiving proper customer support or obtaining refunds when severe problems occurred with their online orders. A few buyers also pointed out that tracking down lost shipments or getting answers from carriers proved exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.
Delivery as mentioned in the options. package without any damage or whatever
the product is beautiful, comfortable and catches every eye, already bought 3 watches and I'm totally satisfied with them
1 thing I would recommend is to buy a watch modifier if you have a steel strap from ebay or ali express, so you could change the length
Reply from Paul Rich2024-01-24
Hi Tal,
Thank you for your awesome feedback and we're delighted to hear that you love our watch.
Should you have any further inquiries or require assistance with anything else, please don't hesitate to reach out. We're here to support you.
Best Regards,
Neil
Paul-Rich Customer Support
This company really knows what is a fast shipping and quality product
My very first impression within this company of buying frosted star dust watch and having it in my home, is really good! Very nicely packed watch came to Lithuania only within 1.5 week, extremely fast, and a watch itself is not only looking pretty well designed and quality made with shining gold color, but also a movement makes an impression too, with everything made very precisely and for long-lasting.So definately I can say I am very satisfied!
Reply from Paul Rich2022-11-27
Hello Mindaugas
Thank you for sharing your experience with us. Our company strives to deliver the best possible product for our customers and it is nice to know that we have met that standard.
Best regards
Paul Rich customer support
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