Paul Rich I International Official Store
Paul Rich (paul-rich.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 36% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the stunning design, immaculate craftsmanship, and overall quality of the watches, noting that the physical items look even better than expected. Many people also appreciate the fast shipping times, beautiful presentation packaging, and the general satisfaction of receiving wonderful gifts. However, some reviewers were not happy with the delivery service, experiencing significant transit delays or missing packages entirely. Some consumers mentioned facing difficulties receiving proper customer support or obtaining refunds when severe problems occurred with their online orders. A few buyers also pointed out that tracking down lost shipments or getting answers from carriers proved exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.Hi Samuel, Thank you so much for your kind words! We're glad to hear you’re happy with the quality of the product. Your feedback truly means a lot to us. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Paul Rich Customer Service Team
I would not recommend Paul Rich to anyone, especially if you're ordering from the UK or internationally. I ordered a watch for a special occasion based on their promise of “Taxes calculated at checkout. Shipping included” and a 2-5 business day delivery timeframe. The website even displays UK flags and pricing in pounds, giving every impression that you're ordering from within the UK and that the total price is final. In reality, the watch arrived over two weeks late, missed the event it was intended for, and I was hit with a £83 customs/VAT bill that was never mentioned at checkout. Their customer service has been dismissive, taking no responsibility, offering no refund, no reimbursement, not even a goodwill gesture, despite the watch also being £90 cheaper just days after I bought it. Their website is misleading. If they had been upfront about the extra charges or shipping delays, I would never have made the purchase. This is not how you treat paying customers, especially when your brand claims to be premium. Buyers beware: you may end up paying a lot more than you expect, and if anything goes wrong, don’t expect any help from customer service
Dear James, Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience caused by your recent order with us. Regarding our shipping policies, we do strive to provide clarity and transparency to our customers. Orders shipped within the United States include all applicable duties and taxes, ensuring a seamless experience without additional charges. For international orders, while we do offer options to pre-pay duties and taxes during checkout for a hassle-free delivery, we understand that local customs policies may still apply. We regret any confusion caused regarding the customs fees, and we encourage customers to check with their local postal services for specific information on potential charges. We acknowledge your feedback about the delays and the unexpected customs/VAT bill you received. It is never our intention to mislead customers, and we deeply regret any misunderstanding caused by the information displayed on our website. In light of your experience, we are reviewing our communication practices to ensure that all details regarding shipping, duties, and potential fees are clearly presented to our customers. We appreciate your patience and understanding as we work to improve our service. Please feel free to reach out to our customer service team directly if you require further assistance or if you have any additional questions. We value your feedback and are committed to addressing your concerns. Thank you for bringing this matter to our attention. We hope to restore your trust in our brand and provide you with a positive experience in the future. Best regards, Paul Rich Customer Service Team
process was easy and shipping was fast
Dear Adrian, Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that your new watch arrived quickly. We hope you're loving it! If you ever need any assistance or have questions in the future, we're always here to help. Enjoy your beautiful new timepiece! Warm regards, Paul Rich Customer Support Team
Very nice quality Design
Hi Kim, Thank you for your review! We're so glad to hear that you’re happy with your purchase. Your feedback means a lot to us and helps us continue providing great products and service. If there's anything we can assist you with, please don’t hesitate to reach out. Customer Support Team Paul Rich
Love the watch it's my first one I have ever had in my life really impressed with the way it shines in the light
Hi Baldamar, Thank you so much for your kind words! We're thrilled to hear that you're enjoying your very first watch—that's such a special moment, and we're honored to be part of it. It's great to know that the shine and design impressed you. We always strive to deliver pieces that not only look great but also make our customers feel great wearing them. If you ever have any questions or need assistance with your watch, feel free to reach out. We’re here to help! Wishing you many great moments with your new timepiece, Customer Support Team Paul Rich
Hi Trenise, Thank you so much for your feedback! We're glad to hear that your order was delivered quickly. If there's anything else we can help with, feel free to reach out—we're always here to assist! Paul Rich Customer Support
Dear Kamlesh, We apologize for the delay in receiving your order. We understand your concern and want to assure you that your watch is on its way. As of April 5, 2025, the shipment is currently undergoing import customs processing. You can track its progress using the following link: https://parcelsapp.com/en/tracking/RE701372104SE Please note that standard shipment procedures, including customs clearance, are essential steps that we must comply with. Unfortunately, these processes can sometimes cause delays, which are beyond our control. We appreciate your patience during this time. For further assistance or any other inquiries, please feel free to email us at [email protected]. We're here to help. Best regards, Customer Service Team Paul Rich
It was a good solid watch, I did find other brands with the same watch for cheaper, but I don’t blame Paul Rich I didn’t do my research… However, it’s a very beautiful watch. Don’t regret buying.
Dear Todd, Thank you for your feedback and for choosing our Paul Rich watch. We're delighted to hear that you find it to be a beautiful timepiece. We understand your concern regarding pricing and appreciate your honesty about not researching thoroughly beforehand. We strive to provide both quality and value, and we take customer satisfaction seriously. If there's anything more we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out. Best regards, Customer Support Team Paul Rich
Love them. Strongly recommend!
Thank you so much for your wonderful review! We're thrilled to hear that you love our product. Your recommendation means a lot to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We appreciate your support! Warm regards, Paul Rich Customer Support
SCAM SCAM SCAM!!! If I could give zero stars I would! Sent goods to me with wrong address on the order (their mess up) …contacted customer services who were trying to tell me to contact the courier (courier informed that it is the responsibility of the sender to change recipient address) after multiple failed attempts and fake tracking numbers from Paul rich, I decided to dispute the transaction with my bank, Paul rich all of a sudden came up with the real tracking number which showed the item being sent back to them, they then had the audacity to dispute my claims as if I was at fault and are blocking me from receiving my refund through my bank even though they have received the goods they sent back. Avoid this company like the plague, literally the worst customer service experience I’ve ever had, zero honesty or integrity, SCAM.
Dear Jake, I sincerely apologize for the frustration and inconvenience you've experienced. I completely understand how disappointing it must be to deal with such an issue, and I want to assure you that your concerns are taken very seriously. To better assist you, could you please provide me with your order details so I can look into the situation further? I would like to help resolve this as swiftly as possible. In addition, please reach out to our dedicated support team at [email protected] so that they can assist you with your claim directly. Again, I’m truly sorry for the confusion and trouble caused. We’re committed to ensuring our customers are satisfied, and we appreciate the opportunity to make things right. Thank you for your patience, and I look forward to hearing from you soon. Best regards, Paul Rich Support Team
I did not know I had to paid £72 for my item to be posted to me
Dear Carol, Thank you for reaching out, and I’m sorry for any confusion regarding the additional charges. It sounds like you might be referring to duty fees, which are typically government-mandated import taxes that can apply when shipping internationally. These fees are not collected by us, and unfortunately, they are outside of our control. They are charged by the customs authorities in your country and are separate from the price of the item itself. I completely understand how unexpected these charges can be, and I’m sorry for any frustration this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out. We're here to help in any way we can. Best regards, Paul Rich Support Team
Im highly unsatisfied, as i have ordered watch in January and its now February and there is no show of product. Web site stated it should arrived within 7 to 14 working days and its been a month. This was a gift for a person and has now destroyed what was meant to be a surprise.
Hi Jason, Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the frustration this delay has caused, especially considering it was a special gift. We understand how important it is to receive your order on time, and I’m truly sorry for the inconvenience. To better assist you and look into the status of your order, could you please provide your order number? Once we have that, we can investigate the issue further and work to resolve it as quickly as possible. Additionally, feel free to reach out to our support team at [email protected] for any immediate assistance. We truly appreciate your patience, and we’re here to ensure this matter is resolved to your satisfaction. Kind regards, Customer Support Team Paul Rich
Very good item
Thank you for your kind feedback! We are delighted to hear that you are satisfied with both the item you purchased and our service. Your satisfaction is our top priority, and we strive to deliver products and service that meet your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again in the future. Warm regards, Customer Support Team Paul Rich
Great item , and customer service was excellent!!
Hi Catlin, Thank you for your awesome feedback in regards to our service and for our watch. Should you require any further assistance or have additional inquiries, please feel free to get in touch. Our team is dedicated to ensuring your experience is nothing short of exceptional. Best Regards, Neil Paul-Rich Customer Support
I bought a limited stardust 2 watch one of 600 and it came with a small dent on the watch band which I didn’t enjoy but I figured it wasn’t a huge deal. Not even 3 weeks later, I had only worn it 4 times the watch fell apart while wearing it. I wasn’t doing anything active where maybe I could’ve broke it myself. Just simply wearing it on my wrist. I later found that the pins that connect the watch to the actual band are super fragile and weak. The 2 pins were broken and that was the reason the watch fell apart. I tried contacting them but they refuse to replace it let alone give me new pins after sending them pictures of the watch. Horrible quality and an even worse warranty. Not worth the money.
Thank you for reaching out to us and sharing your experience with the Limited Stardust 2 watch. I'm truly sorry to hear about the issues you've encountered and the frustration this has caused. We understand how disappointing it can be to receive a product that does not meet expectations, especially one as special as the Limited Stardust 2. Your feedback regarding the quality and warranty experience is concerning, and I apologize for any inconvenience this has caused. To address this matter promptly and explore potential solutions, I recommend contacting our dedicated support team at [email protected]. They have the expertise to assist you further and explore alternative options to resolve this issue to your satisfaction. Once again, please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and look forward to assisting you. Best regards, Customer Support Team Paul Rich
Fine well made time pieces. Excellent craftsmanship.
Hi Tyrone, We're happy to hear that you're loving our watches. Should you have any additional questions or any other concerns, please feel free to reach out. We're available and ready to assist you. Best Regards, Neil Paul-Rich Customer Support
My watch was never delivered to my home..my security camera shows it never came. The company says it was signed for..the signature was not even the correct spelling of my name. Company says it was delivered and refuses to do anything...either shady company or shady delivery service that stole my watch. Would not recommend buying from them!
Thank you for sharing your concerns regarding your order. We understand how frustrating it can be when a delivery issue arises. However, based on our records and the carrier’s confirmation, your package was delivered and signed for at the address provided. We rely on official delivery confirmations as proof of receipt, and unfortunately we cannot resend or refund an order that has been confirmed delivered. We recommend verifying the details with your building management or security team, as packages are sometimes signed for by someone else or left in a secure area. If you suspect theft or an unauthorized signature, you may want to contact local authorities or the carrier directly to file a claim. We appreciate your understanding in this matter. Should you have any additional information that could help resolve the delivery discrepancy, please let us know—we’re always here to support you within the scope of what the shipping carrier and our company policies allow.
I have ordered multiple pieces with no problem. But I recently ordered a limited Legacy Watch. After I received the piece, the stem on the watch was bent. I have contacted this company multiple times, and they have blown me off. They were supposed to have their product specialist follow up. Crickets, they do not do what they say they are going to do or followup when they say they are going to! Buyer beware!!!
Hello Jon, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your Legacy Watch. We strive to provide excellent service and regret that your initial experience did not meet our standards. Upon reviewing your case, we’re happy to inform you that a replacement has already been processed and is currently in transit to your provided shipping address. We hope this resolves the matter to your satisfaction. If you have any further questions or concerns, please don’t hesitate to contact us directly. Your satisfaction is very important to us, and we appreciate your patience and understanding. Best regards, Kevin - Paul Rich Customer Support
I ordered a watch on the 25th of December and I’ve had no indication of where it is, I messaged them on Instagram and they replied at first then left me on opened for days with nothing said after that. I have emailed the email about 3 times with no reply. This is definitely a scam as there isn’t any way of calling the company, there is a “live chat” feature on the website however it just takes you to the email. Do not order from this company
Hello Sam, We sincerely apologize for the inconvenience and lack of communication you’ve experienced. Upon reviewing your case, we can confirm that a replacement for your order has already been processed and is currently in transit to your provided shipping address. We understand your frustration and are committed to improving our customer service. If you have any further concerns, please don’t hesitate to reach out via email or our live chat feature, and we’ll do our best to assist you promptly. Thank you for your patience, and we truly value your feedback. Best regards, Kevin - Paul Rich Customer Support
This company is a scam. They take your money, print a shipping label, give you a false tracking number and refuse to refund the transaction. If I could give is zero stars I would.
We understand your frustration and want to clarify that we don’t create false shipping labels. Once we generate a valid label, the carrier is responsible for scanning and updating its status. We have no incentive to provide misleading information - our goal is to deliver your order promptly. If there’s been a carrier issue, please contact us with your order details, and we’ll do our best to help resolve it.
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