Paul Rich I International Official Store
Paul Rich (paul-rich.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 36% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the stunning design, immaculate craftsmanship, and overall quality of the watches, noting that the physical items look even better than expected. Many people also appreciate the fast shipping times, beautiful presentation packaging, and the general satisfaction of receiving wonderful gifts. However, some reviewers were not happy with the delivery service, experiencing significant transit delays or missing packages entirely. Some consumers mentioned facing difficulties receiving proper customer support or obtaining refunds when severe problems occurred with their online orders. A few buyers also pointed out that tracking down lost shipments or getting answers from carriers proved exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.Honest and genuine
Hello Hassan, Thank you for your kind words! We truly appreciate your trust and support. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Kevin - Paul Rich Customer Support
Order came in 1 month late and it was terrible
Dear Matei, Thank you for sharing your feedback with us. We’re truly sorry to hear that your order arrived much later than expected and that this experience was disappointing for you. This is not the level of service we strive to provide, and we completely understand your frustration. Please rest assured that we are continuously working to improve our shipping process to avoid delays like this in the future. If you’d like, kindly reach out to us at [email protected] with your order details so we can review your case further and do our best to make this right for you. We greatly appreciate your patience and understanding. Warm regards, Paul Rich Customer Experience Team
Fast service and great quality. I really like the workmanship of the watches. I have 4 watches.
Hello Ben, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the craftsmanship of our watches and that you've built a collection of four—what an amazing compliment to our work. Fast service and great quality are exactly what we strive for, so it means a lot to know we’re delivering on that promise. We can't wait to be part of your next timepiece story! If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Kevin - Paul Rich Customer Support
Watch arrived quick. Looks beautiful, feels great. So far I've had 0 issues but we'll see how it holds up. At the time of this review I would recommend these watches.
Hello Raul, Thank you for sharing your feedback! We're so glad to hear your watch arrived quickly and that you’re enjoying its look and feel. We’re confident it will continue to serve you well, but if you ever need assistance, our team is always here to help. We truly appreciate your recommendation and support! Best regards, Kevin - Paul Rich Customer Support
Web site was easy to use and check out was smooth
Hello Ric, Thanks so much for your kind words! We're thrilled to hear that you found our website easy to navigate and that checkout was a breeze. We work hard to make your experience as seamless as possible, so it's great to know we're hitting the mark. If there's ever anything more we can do to make things even better, we're all ears! Best regards, Kevin - Paul Rich Customer Support
Perfectly well crafted watch, it feels great on my wrists. Not too heavy or too big it's perfectly well balanced watch.
Dear Edgardo, Thank you for sharing your kind words with us! We’re so pleased to hear that your Paul Rich watch feels comfortable and perfectly balanced on your wrist. Knowing that it’s the right fit in both style and feel truly means a lot to us. We hope you continue to enjoy your timepiece for years to come, and we’re always here should you need any assistance or have any questions. Warm regards, Paul Rich Customer Service Team
Beautiful watches, great craftsmanship!
Dear Michael, Thank you so much for your kind words! We’re thrilled to hear you admire the beauty and craftsmanship of our watches. Our team takes great pride in ensuring every piece reflects both style and quality, and it’s incredibly rewarding to know this resonates with you. We look forward to being part of your collection again in the future. Warm regards, Paul Rich Customer Service Team
The best quality watch and happy to have my 3rd Watch from Paul Rich, The best one
Dear Fia, Thank you so much for your wonderful message! We're truly honored to hear that you're now the proud owner of your third Paul Rich watch—and that it's your favorite one yet! We’re thrilled that the quality continues to meet your expectations, and we’re incredibly grateful for your continued trust in our brand. If there’s anything you ever need or if you’re eyeing a fourth, we’re always here to help! Warmest regards, Paul Rich Customer Service Team
Liked the product super top watch dark black and shippingservice.
Dear Pedro, Thank you for your kind message! We're so glad to hear that you’re enjoying your new dark black timepiece and that the shipping service met your expectations. It means a lot to us to know you’re satisfied with both the product and the overall experience. If there's ever anything we can assist you with in the future, please don't hesitate to reach out. Warm regards, Paul Rich Customer Service Team
Thank you very much after my first order was lost because of APC ,I send a message to the customer service and they make a replacement for me they reship the order again but this time with UPS I received the order and everything was great thank you.
Hello Salah, Thank you so much for taking the time to share your experience. We’re very happy to hear that everything was sorted out smoothly and that you finally received your order in great condition. We completely understand how frustrating it can be when delivery issues happen, and we truly appreciate your patience throughout the process. It’s wonderful to know the replacement order arrived safely with UPS and met your expectations. If you ever need any further assistance, we’re always here to help. Thank you again for your trust and support! Best regards, Kevin - Paul Rich Customer Support
My order was since 28 June but I didn’t receive anything until now , the first estimated date was 14 July today was changed to 21 July !! While I will travel on 22 this not professional at all and this bad experience I will never repeat it again
Hello Atef, Thank you for bringing this to our attention. We completely understand how concerning and frustrating it must be to experience delays, especially with your upcoming travel plans. We sincerely apologize for any inconvenience this situation has caused. Upon checking, your order was shipped on time from our warehouse. Please kindly note that the estimated delivery date may occasionally change, particularly for international shipments. This can happen due to factors such as international transit procedures, customs clearance, and local postal handling, all of which are unfortunately beyond our direct control. We genuinely appreciate your patience and understanding during this time. Please rest assured we are here to assist you throughout the delivery process. Should you have any further questions or need assistance, feel free to contact us anytime. Thank you again for your patience and understanding. Best regards, Kevin - Paul Rich Customer Support
Absolutely please with my watch came with tools to resize overall a nice watch and a good experience
Hello Mr Curry, Thank you so much for your kind review! We’re absolutely thrilled to hear that you’re pleased with your watch and had a positive overall experience — from the quality of the piece to the included resizing tools. Your satisfaction means a lot to us, and we're glad we could deliver a product that meets your expectations. If you ever need assistance or have questions down the line, don’t hesitate to reach out — we're always here to help. Enjoy your new timepiece! Best regards, Kevin - Paul Rich Customer Support
My husband loves yall watches. He needs to be an brand ambassador.
Dear Angel, Thank you so much for your wonderful message! We're absolutely delighted to hear that your husband is such a fan of our watches — that truly means a lot to us. We love hearing from passionate supporters of the brand, and your kind words about him being a brand ambassador put a big smile on our faces! While we’re not currently accepting new ambassadors at the moment, we encourage you to stay tuned to our website and social media channels for any future opportunities. Please don’t hesitate to reach out if there’s anything we can assist you with. We truly appreciate your continued support! Warm regards, Paul Rich Customer Service Team
I recently purchased the Paul Rich Astro Day & Date Eclipse watch and was really excited to receive it. When it arrived, I noticed a couple of small defects, which was a bit disappointing at first. However, the way customer service handled the situation truly impressed me. I contacted them and they responded quickly, were very understanding, and immediately arranged for a replacement to be sent out. The new watch arrived in perfect condition and looks absolutely stunning—exactly what I was hoping for. Mistakes can happen, but the excellent customer support made all the difference. I'm very happy with my experience and will definitely continue to support the brand. Highly recommend Paul Rich not just for their stylish timepieces, but also for their top-notch customer care!
Dear Manjot, Thank you so much for taking the time to share your experience with us. We're truly sorry that your initial order arrived with defects—but we're incredibly grateful for your patience and understanding, and we're thrilled to hear that our customer service team was able to turn things around for you. It’s wonderful to know that your replacement Astro Day & Date Eclipse watch arrived in perfect condition and lived up to your expectations. We believe that how we respond when something goes wrong is just as important as the product itself, and your kind words reaffirm our commitment to putting our customers first. We’re honored to have earned your continued support and recommendation. If there’s ever anything you need, we’re just a message away. Warm regards, Paul Rich Customer Service Team
Hello Ivana, Thank you so much for your kind words — we're truly glad to hear that the watch felt like a gift! We hope it brings you joy every time you wear it. If you ever need any assistance, we’re always here to help. Best regards, Kevin - Paul Rich Customer Support
If your not an American don’t order from here they told me 3-5 days shipping wich took a month (doesn’t matter abroad u get things within a week from abroad regularly they also told me free shipping but had not paid the shipping and I had to pay £110 from the Royal Mail as they was holding my watch as no charges had been paid from their side. So much companies to buy from that are better for the customer and not just the seller.
Hello Danny, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience — we completely understand how disappointing it must have been to face unexpected delays and fees, especially after being told to expect delivery within 3–5 days. To clarify, the 3–5 business days refers to the shipping timeframe, not the full delivery estimate — especially for international orders, where delivery is affected by customs clearance and local postal processing, both of which can vary greatly depending on the destination country. We also understand your frustration regarding the £110 customs fee. While we do offer free shipping, customs duties and VAT are charges imposed by your government, not by us. At checkout, we provide two shipping options — one with all duties and taxes prepaid, and one that is free but may result in these additional fees upon delivery. That said, your experience matters to us, and we’re constantly working on making our international process smoother and more transparent. Your feedback has been heard and will be shared with the team. I appreciate your patience and kind understanding in this matter. Let me know if you have any questions, and I'll be happy to help. Have a good one! Best regards, Kevin - Paul Rich Customer Support
Great watch to have! Company makes sure you receive your package safely, in perfect conditions, and most importantly on time.
Hello Kevin, Thank you so much for your kind words and support! We're truly happy to hear that you're enjoying your watch and that it reached you safely, in perfect condition, and on time. We work hard to ensure every customer has a smooth and satisfying experience, and it means a lot to know that it shows. Your feedback encourages us to keep doing our best. Enjoy your new timepiece, and please don’t hesitate to reach out if you ever need anything! Best regards, Kevin - Paul Rich Customer Support
There was a small issue with the clasp on my son's watch after several months of use. I contacted support, and within a few days, a replacement item was received. I believe customer service is shown best by a company when something goes wrong, and the support went above and beyond what I expected, and very quickly as well. Well done, and thank you.
Dear Ian, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that there was an issue with your son’s watch clasp, but we’re delighted that our support team was able to resolve it quickly and to your satisfaction. At Paul Rich, we firmly believe that excellent customer service is measured by how we support our customers when the unexpected happens — and your kind words reaffirm the values we strive to uphold every day. We sincerely appreciate your trust and support, and we're always here if you need anything in the future. Warmest regards, Paul Rich Customer Service Team
Bought a timepiece for my Son's 21st birthday and he loves it!
Dear Allen, Thank you so much for your thoughtful review! We're honored that you chose one of our timepieces to celebrate such a special occasion. We're thrilled to hear that your son loves his gift—what a meaningful way to mark his 21st birthday! If there's anything we can assist you with in the future, please don't hesitate to reach out. We truly appreciate your support. Warm regards, Paul Rich Customer Service Team
Dear Hermione, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating this situation can be and assure you that we're actively monitoring the shipment's progress. As of today, June 4, the package is still in transit, and we're doing everything possible to ensure it arrives to you promptly. https://app.flavorcloud.com/brandedTracking?tracking_number=803069613204023649 If you have any further questions or concerns, please don't hesitate to reach out to our customer service team directly at [contact information]. We appreciate your patience and understanding. Best regards, Paul Rich Customer Service Team
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