Paul Rich (paul-rich.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 36% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the stunning design, immaculate craftsmanship, and overall quality of the watches, noting that the physical items look even better than expected. Many people also appreciate the fast shipping times, beautiful presentation packaging, and the general satisfaction of receiving wonderful gifts.
However, some reviewers were not happy with the delivery service, experiencing significant transit delays or missing packages entirely. Some consumers mentioned facing difficulties receiving proper customer support or obtaining refunds when severe problems occurred with their online orders. A few buyers also pointed out that tracking down lost shipments or getting answers from carriers proved exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.
Hi Loreley,
I hope you are doing well. We're sorry to hear that you haven't received your package yet. I'm here to assist.
Upon checking, your order 115299SB was already delivered yesterday, January 7. I sincerely apologize for the inconvenience encountered with your package. It was delivered hours after you posted this review. You can check your tracking information here: https://track.passportglobal.com/LK060577904SK
Should you have any further questions or anything else on your mind, please don't hesitate to reach out via email at [email protected] or live chat. We're always available to assist you.
Have a great day!
Best regards,
Paul
Paul-Rich Customer Support
👍🏻😁‼️ Beautiful watch and the gift 🎁 was Very Well received❣️She loves it❣️🥰🦇
Reply from Paul Rich2025-01-02
Hello,
Thank you so much for your kind review!
We're thrilled to hear that both the watch and the gift were well received. It's wonderful to know that she loves it!
We appreciate your feedback and hope to serve you again in the future.
Best regards,
Kevin
Paul Rich Customer Support
I received the watch damaged and the engraving was not there. I tried many times to reached out to someone, but no one hasn’t responded to my email.
Poor customer service, I will never order from this company again.
Reply from Paul Rich2025-01-02
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the issues you've encountered with your order.
After reviewing our records, we can confirm that our team has responded to your email. However, it seems we may not have received a follow-up from you. We encourage you to check your spam or junk folder, as emails can sometimes be redirected there.
Regarding the engraving, we regret any confusion this may have caused. Please note that we currently do not offer engraving or customization services, and we apologize if this was not clear at the time of your order.
We value your feedback and are committed to resolving this matter to your satisfaction. Please contact us directly at [email address or phone number], and we will do our utmost to assist you.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Kevin
Paul Rich Customer Support
Can you please give me an update regarding order 113281SB I’ve emailed the help@paul-rich email twice now with no response and it’s been over 2 weeks since my last email. The customer service is genuinely appalling for the price of these watches. The app to track the product just says preparing shipment and it’s been that way since it was ordered on 1st December.
Update; I’ve had an email today stating the order has been cancelled. I did not request to cancel this and I’ve had no contact whatsoever to advise why it has been done.
Reply from Paul Rich2025-01-02
Hello Karolina,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration caused. Upon checking, it appears that your order was canceled and refunded automatically due to a technical issue. We deeply regret the lack of communication regarding this matter and understand how disappointing this experience must have been for you.
If you wish to place a new order, you can do so via the following link: https://paul-rich.com/
Please don't hesitate to reach out directly to us if you need assistance with the process or have any further questions.
We value your feedback as it helps us improve our service, and we are taking steps to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Kevin
Paul Rich Customer Service
I placed an order with Paul Rich over a month ago, and I have yet to receive the product. Despite reaching out to customer service multiple times, the issue remains unresolved. The tracking information falsely claims that the order was delivered, but nothing has arrived.
This experience has been extremely frustrating, and the lack of response or resolution makes this company feel unreliable. I’m deeply disappointed and would caution others against purchasing from them until they address these issues and improve their customer service.
Reply from Paul Rich2024-12-30
Hi,
Thank you for reaching out to us.
I'm really sorry to hear about your frustrating experience.
It's understandably disappointing when an order takes longer than expected, and the lack of resolution only adds to the frustration.
Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance.
We appreciate your patience and understanding.
Kind regards,
Marie
Paul-Rich Customer Support
Great experience very perfectional awesome love my watches for awesome Price complements Every Where I go shipping handling 💯 💫💫💫💫💫 I love there code👍 I recomendan To anyone The Love watches.
Reply from Paul Rich2024-12-30
Hi Eddie,
I'm so glad to hear you had such a great experience! It's awesome that you love our watches and are getting compliments everywhere you go. It sounds like the quality and price really impressed you, and the shipping was spot on too.
Thanks for the recommendation—I'm sure others will appreciate hearing about your positive experience!
Kind regards,
Marie
Paul-Rich Customer Support
Absolutely disgusted with the service received ordered in November still no delivery. When purchasing it states 3-5 working days. Absolute lie. Over 3 weeks and still nothing customer service is no help at all. They all give you different information. Have took screenshots of every conversation had. And will be taking this further quick to take your money and none of these watches are cheap but refuse you the service and product. Absolute joke of a company. I will never order again and i will be warning others not to either.
Reply from Paul Rich2024-12-23
Hi Zoe,
Thank you for reaching out to us.
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that your order hasn't been delivered within the promised time frame, and that we were not able to provide consistent or helpful responses.
Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance.
We look forward to your response.
Kind regards,
Marie
Paul-Rich Customer Support
Ordered a watch on nov 29th. Never received any updates or tracking. On dec 11 i reached out to the provided customer service email and still no response AT ALL. Tried calling help desk mailbox is full and auto hangs up. DO NOT ORDER FROM THEM THEY ARE A SCAM
Reply from Paul Rich2024-12-23
Hi Jamarus,
Thank you for reaching out to us.
I’m really sorry to hear about your experience and can completely understand your frustration. It’s unacceptable that you haven’t received any updates or responses from us.
Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance.
We appreciate your patience and understanding.
Kind regards,
Marie
Paul-Rich Customer Support
URGENT: Order #112472SB. Ordered two watches on the 29th November, I haven’t received any updates on the following.
This is an important gift for one of my clients and it’s imperative that we get some sort of update on the status of delivery.
Reply from Paul Rich2024-12-18
Hi Tariq,
We apologize for not being able to respond to your emails sooner. Due to a high volume of emails, we're working diligently to address all inquiries promptly.
I recommend reaching out to us at [email protected] for further assistance. Rest assured we will do our best to give you your order details and status.
We appreciate your patience and understanding.
Kind regards,
Marie
Paul-Rich Customer Support
Its a beautiful watch but i feel its a little heavy
Its a beautiful watch but i feel its a little heavy.
Reply from Paul Rich2024-12-18
Hi Ramon,
We're glad to hear about your awesome feedback!
I can understand how it might feel a bit heavy, especially if you're not used to that weight. Maybe it will feel more comfortable over time, or you could try adjusting the strap to see if that helps.
As always, please do not hesitate to contact us if you have any questions.
Best regards,
Marie
Paul-Rich Customer Support
I find the joints between the wires not very nice.
Reply from Paul Rich2024-12-11
Hello Thuan,
I hope this message finds you well.
We appreciate you taking the time to share your feedback. We're sorry to hear that you're not completely satisfied with our watch. Your input is valuable to us as we strive to continuously improve our products. Rest assured that this will be used to improve our watches in the future.
Should you have any further questions or anything else on your mind, please don't hesitate to reach out. We're always available to assist you.
Have a great day!
Best regards,
Paul
Paul-Rich Customer Support
Horrible customer service, I ordered a watch almost 3 weeks ago and paid for the extra rapid delivery to only have the watch delivered to the WRONG COUNTRY. Now I'm in disputes with fedex and this company due to this headache. Absolutely impossible to get a hold of someone that can help. I requested they pat back the delivery charge and instead of doing this they gave me store credit without me even saying I wanted this which is horrible. Would recommend to use other companies as the communication is just horrendous.
Reply from Paul Rich2024-12-18
Hi Rehhan,
We sincerely apologize for the inconvenience and the delayed response you've experienced with your order. We completely understand your frustration, especially with the delivery issues and the difficulty in reaching someone to assist you.
Could you please provide us with your order number so we can investigate this matter further? We want to ensure a proper resolution, and we’ll do everything we can to assist you.
Due to a high volume of inquiries, we’re working diligently to address each case as promptly as possible.
Please reach out to us at [email protected], and we’ll make sure to prioritize your situation.
We truly appreciate your patience, and we hope to resolve this matter for you as soon as possible.
Kind regards,
Marie
Paul-Rich Customer Support
This was my 3rd watch I ordered from Paul Rich and I am very pleased with all of the purchases. Great quality. I've received compliments on every single one of them. I am impressed every time
Reply from Paul Rich2024-12-09
Hi,
Thank you for your continued support.
We're glad to hear that you get the spotlight whenever you wear our watch.
Should you have any additional questions or any other concerns, please feel free to reach out. We're available and ready to assist you.
Best Regards,
Neil
Paul-Rich Customer Support
I bought a watch as a gift and it was absolutely beautiful. I look foward to buy another very soon!
Reply from Paul Rich2024-11-04
Hi Lilly,
Thank you for your awesome feedback and glad to hear that you love our watch.
If you need any further assistance or have any other questions, please don't hesitate to reach out. We are dedicated to ensuring you have a positive experience.
Best Regards,
Neil
Paul-Rich Customer Support
Hi Lilly,
Thank you for your wonderful feedback! We’re thrilled to hear that you love your watch.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to ensure you have a fantastic experience.
Best regards,
Neil
Paul Rich Customer Support
I love it when I try it on everyone have to move out my way 💯 smile 💯 😃
Reply from Paul Rich2024-11-03
Hi Tenardo,
We're glad to hear that you're loving our watch.
Should you require any further assistance or have additional inquiries, please feel free to get in touch. Our team is dedicated to
ensuring your experience is nothing short of exceptional.
Best Regards,
Neil
Paul-Rich Customer Support
Received my watch fast was easy to contact costumer service response was quick will keep buying with them
Reply from Paul Rich2024-11-01
Hi Christina,
We're glad to hear about your awesome feedback and hope that you are loving the watch.
If you need any further assistance or have any other questions, please don't hesitate to reach out. We are dedicated to ensuring you have a positive experience.
Best Regards,
Neil
Paul-Rich Customer Support
Scam avoid. Poor quality only looks pretty in the picture only.
Awful customer service when I ask for refund.
Many items I bought from US but this is the worst.
Reply from Paul Rich2024-09-11
Hi Vikram,
Thank you for sharing your experience. I'm truly sorry to hear about the issues you've encountered.
At Paul Rich, we strive to create timepieces that combine meticulous craftsmanship, cutting-edge materials, and thoughtful design.
We value your feedback and will take it into consideration as we continue to improve our products.
If you have any further concerns or need assistance, please don't hesitate to reach out.
Best regards,
Marie
Paul-Rich Customer Support
First watch arrived damaged so was sent out a replacement which arrived within days beautiful looking watch love the face size customer service was really good as well
Reply from Paul Rich2024-09-08
Hi Trudy,
Thank you for your awesome feedback and we're glad that you're enjoying your watch.
Should you have any additional questions or any other concerns, please feel free to reach out. We're available and ready to assist you.
Best Regards,
Neil
Paul-Rich Customer Support
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