Paylaterr (paylaterr.com) has a 1.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Utilities and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The response time is incredibly slow and they do not answer the phones and when you tell them to stop payment they take it out anyways and they take forever to reply to emails you have to email them multiple times they were late paying my bill and they were not clear with their instructions on the website of all the extra stuff that they required and it made my bill late
Reply from Paylaterr2026-07-18
We sincerely apologize for both the delay in responding to your inquiry and the delay in processing your bill payment. We understand how important timely communication and reliable service are, and we regret any frustration or inconvenience this may have caused.
As our customer base continues to grow, we are actively working to expand our customer service team to ensure that customers receive responses more quickly and that we continue to provide the level of service our customers expect.
We truly appreciate your patience and understanding as we make these improvements. Thank you for giving us the opportunity to serve you, and please don't hesitate to reach out if you have any additional questions or concerns.
A
Alex · 2 reviews · Verified · Experienced 2026-07-17 ·
★★★★★
Payments are very delayed and pass the…
Payments are very delayed and pass the due date acquiring late charges. Pays subscription fee of $99 , it’s not worth it for me.
Reply from Paylaterr2026-07-18
We sincerely apologize for the delay in processing your bill payment and appreciate your patience.
Your bill payment is now scheduled to be processed on July 20. We understand the importance of timely bill payments and regret any inconvenience this delay may have caused.
If you have any questions or if your payment needs have changed, please let us know. Thank you for your understanding and for choosing PayLaterr.
I change my plan to use 500 which is 60 months. I used it to on my car note which it never got paid. Then y’all took 250 for my down payment which I never received back when I waited three weeks to see if it paid which it didn’t so I email and told yall I wanted a refund because it been three weeks and I paid so haven’t got my 250 back.
Reply from Paylaterr2026-07-18
Please note that the customer uploaded their bill on March 11th and requested to cancel their bill payment on March 22nd which was less than the 10 business days. I will look into their refund that should have been processed.
They will pay your bill but it will take 10 days. As far as trying to speak to someone by phone text or email good luck. I finally got a someone to answer a text when I left a complaint with the BBB on the day my bill was due at 6:00 pm and then the send me a message requesting some more info to get my bill paid. If they would be more proactive resolving communication issues it would be better. That is why I gave them two stars.
Reply from Paylaterr2026-07-20
We are truly sorry that your experience with our platform was not 100% satisfactory. We appreciate your feedback, as it helps us continue to improve.
We are committed to making our platform and customer experience better every day, and we appreciate you giving us the opportunity to serve you. Thank you for your feedback and for helping us grow.
