Take the guesswork out of payment processing.Voted #1 high risk merchant account provider in the US. Easy and affordable setup, chargeback management tools, live support, and white glove service.Need help with integration?Having trouble with a bank?Account get shut down?Have questions about fees?
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Is PaymentCloud legit?
PaymentCloud (paymentcloudinc.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for providing clear explanations, guiding them patiently, and making the entire onboarding process remarkably smooth and completely stress-free. Consumers also value the exceptional customer service, efficient communication, and rapid responses, noting that dedicated representatives are always readily available to help every step of the way.
However, some customers also noted serious frustration with unexpected fund holds, delayed payouts, and a concerning lack of transparency regarding account reserves. A few reviewers additionally experienced poor communication, unhelpful responses, or felt completely ignored when trying to explore alternative options.
Auto-generated from all reviews of this business. For reference only.
Raliegh Guice was my agent and was great through the entire process of getting my business set up to receive credit card payments. He was available by phone, email and even texts. He responded quickly to my questions, even over the July 4 week. He helped my small business improve / modernize how it takes payment. The platform is easy to use and I've already sent myself a test charge and my first Invoice. The timeline to get up and running was very reasonable considering the due diligence needed to setup the account. Thank you, Raliegh and Payment Cloud!
Reply from PaymentCloud2025-07-14
Thank you so much for the kind words! We're thrilled to hear Raliegh provided such great support and helped get your business up and running smoothly. We appreciate you choosing PaymentCloud! Happy processing!
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