Absolutely phenomenal customer service and quality
Provided me with fifteen quality boards and was patient and kind when I thought they were faulty even though it was my batteries.
About PCBWay
Data updated- Website
- pcbway.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 92% (44/48)
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About this business
With more than a decade in the field of PCB prototype and fabrication, PCBWay has been committed to meeting the needs of our customers from different industries in terms of quality, delivery, cost-effectiveness and any other demanding requests. As one of the most experienced PCB manufacturers in China, we pride ourselves to be your best business partners as well as good friends in the every aspect of your PCB needs.
Written by the business, not verified by us.Is PCBWay legit?
PCBWay (pcbway.com) has a 4.2 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional build quality of the printed circuit boards and the remarkable helpfulness of the customer support staff. Many people appreciate the knowledgeable engineers who carefully check technical designs and files before production actually begins on orders. Consumers consistently highlight smooth ordering processes, reliable shipping options, and great value for all kinds of maker projects. However, some people mentioned experiencing serious issues with missing shipments and never actually receiving their ordered physical items. These few reviewers felt quite frustrated by the overall lack of reliable delivery and unhelpful communication when trying to resolve problems.
Auto-generated from all reviews of this business. For reference only.What people say
Highly recommended
PCBWay consistently delivers excellent quality. The boards arrive with clean finishes, precise routing, and reliable performance. Their production times are impressively fast, often beating expectations without sacrificing care or consistency. What truly completes the experience is their customer support. They respond quickly, solve issues with clarity, and make the whole process feel smooth and professional. Highly recommended for anyone who wants dependable manufacturing and a team that genuinely supports its customers.
They are scammers
They are scammers, they took money and never sent me PCB please don't buy PCB from them
Reply from PCBWay2025-12-10
Hello TestIGN, Thank you for your review. As a professional and reliable PCB manufacturer with more than a decade of service, we take every order and every customer seriously. If you did not receive your package, please rest assured that PCBWay always follows only two standard solutions: Reproduce and reship the order, or Provide a full refund. We never leave any issue unresolved. To investigate this immediately, we request you to provide your order number or contact us at [email protected] ? Once we have your details, we will verify the shipping records and resolve this for you without delay. Best Regards PCBWay Support Team
Wanted to give them negative reviews
Wanted to give them negative reviews, never received product as well they told me will refund me money, but its all scam, dont believe this scammers.
Reply from PCBWay2025-11-25
Dear Dhaval, Sorry to hear about your experience. We have been serving customers worldwide for more than a decade, and our reputation is built on reliability and trust. If we promise a refund, we always honor it — without exception. Please contact us at [email protected] or provide your order number so we can immediately review your case and ensure you receive either the product or a proper refund. We take responsibility for every customer’s order, and your satisfaction matters to us. Best Regards PCBWay Customer Support Team
This company is scam
This company is scam, dont buy anything from them, didn't delivers and neither refunded me money very very upset
Reply from PCBWay2025-11-26
Dear Dhavalkumar, Your comment appears to be a malicious accusation rather than a factual experience. If your claim is real, please provide your order number so we can verify and address it immediately. We have never refused to deliver or issue refunds when justified — every genuine customer case is handled transparently and responsibly. However, we firmly reject false allegations and reputation smearing. We await your order details so we can review the case objectively. Best Regards PCBWay Support Team
Never received my products
Never received my products. They have shown out for delivery for over a month, and they just keep telling me that “they have reached out to the shipper for a resolution”. The delay cost me time and a lot of money on a custom project I was building for a customer.
Reply from PCBWay2025-11-20
Hello, We’re very sorry for the inconvenience this delay has caused. May I know which shipping method you selected for this order? Could you please send your order number to [email protected]? Once we receive it, we will immediately investigate the situation with the courier and work on a proper solution for you. Best Regards PCBWay Support Team
Wow! Super Great DIY supplier
Outstanding supplier of all services and materials related to prototyping electronics. I used PCBWAY for PCB boards, Assembly, 3D printing, and custom metal work. They did a perfect job, delivered quickly and were extremely affordable. I love PCBWAY!
High Quality PCBs
I order around 30 PCBs for a personal project, which were very thin and with small components. The quality of the board and the sharpness of the silkscreen and soldermask layer were perfect. I really like how professional the board look. Fully recommend it.
Excellent service
The PCBs that PCBWay has fabbed for me have all been of the highest standard. More important in some ways, though, has been the excellent customer service, which included working with me to fix issues with the files I submitted, and sending photographs of boards to confirm component placement before proceeding with assembly. Very interactive and responsive.
constant spam of their products on…
constant spam of their products on everythingI watch, yes this does constitute a bad review... fu
Reply from PCBWay2025-11-03
Dear Pew News, Thank you for taking the time to share your feedback. We’re always working to refine our advertising style so it blends in more naturally and doesn’t interfere with anyone’s viewing experience. If you’d like, feel free to share the specific video links or any suggestions with us at [email protected]. We really appreciate feedback like yours and will keep improving — aiming for that perfect balance where our ads support the content, not steal the spotlight. Thanks again, and wishing you smoother scrolling and happy watching ahead! Best Regards PCBWay Support Team
Very satisfied customer
I've been using PCBWay for many years now, and they made more than 30 different pcb's for me. I've never been disappointed, the quality was always good. There never was a pcb with a short or other malfunction. I recommend PCBWay for all your pcb's.
Astonishing PCB Quality from PCBWay for My Retro Tech CPU Project
I built a homemade retro CPU using classic 74-series DIP logic chips and wire-wrap construction — a true retro tech project — and documented everything on GitHub (fortinsylvain/MyCpu). When it came time to fabricate the custom PCB, I turned to PCBWay — and the experience was outstanding. I'm happy to share my experience here. First, I transferred my handwritten schematic into KiCad and completed the routing for each component. When it came time to submit the design, I was impressed by PCBWay’s one-click KiCad integration — all design files were automatically submitted to the factory with a single click. No file packaging, no ZIP uploads — just click and go! The ordering process was fast and seamless. The web interface was intuitive and transparent, allowing me to track each step of the production process in real time. The PCBs arrived astonishingly quickly, properly boxed and well-protected. Although I ordered 5 boards, PCBWay generously included 6 — a thoughtful bonus! The boards had a clear silkscreen, precise solder mask, and excellent overall build quality. The soldering process went smoothly, and on first power-on, the board worked! The transfer from wire-wrap prototype to professional PCB was a complete success. I also discovered a strong online community around PCBWay, full of shared open-source hardware projects — very inspiring! Huge thanks to the team at PCBWay for helping bring my dream project to life. I’ll definitely be back for future builds! — Sylvain Fortin
PCBWay Project Sponsorship
PCBWay reached out to me after seeing my Contrib Cal project. They ended up sponsoring me and sent over free PCBs that I designed, which turned out perfect. Their boards elevated my project and gave it a much more professional look. I’d highly recommend working with them. Their prices are reasonable, and the quality is very nice.
I've placed several orders with PCBWay
I've placed several orders with PCBWay, and every time the experience has been outstanding. The PCB quality is excellent, manufacturing and shipping are impressively fast—even with economy options—and the overall service is highly professional. PCBWay has become a key partner in the development of my embedded and IoT projects. I highly recommend them to anyone looking for fast, dependable, and affordable PCB manufacturing...
Got replacement for free
I had a recent project done with PCBWAY and the delivered PCBs had a defect. After contacting their agents I got a replacement for free!
My order included PCB manufacturing
My order included PCB manufacturing, BOM purchasing, assembly, gluing, stickers, conformal coating, and a process tag. Each step (gluing, stickers, conformal coating, process tag) was supposed to be initially confirmed on the first sample. However, the process was extremely slow, did not meet the schedule, and in the end, they applied the conformal coating manually to the entire batch without prior confirmation. It might be good for PCB manufacturing and assembly, but if you need control over the process, do not rely on PCBWay. It requires excessive messaging to get things done, and they often struggle to understand specific requirements. You’ll find yourself repeatedly asking the same questions, and if something is inconvenient for them, they may try to ignore it—forcing you to ask again and again. Bottom line: I had a bad, disappointing and frustrating experience.
Reply from PCBWay2025-03-20
Dear Andrey, We’re sorry to hear about your experience. Delays and miscommunications regarding conformal coating should not have happened. We’ll review what went wrong and improve our process to prevent this in the future. Could you please let us know your order number by sending an email to our after-sales team at [email protected]? We appreciate your feedback. Best Regards PCBWay Support Team
PCBWay is my strategic partner in realization of any hardware related project :)
I have been cooperating with PCBWay for quite a long time and I can note an exceptionally positive experience both from the really high quality of PCB manufacturing and from the interaction with the company representatives. Individual approach to customer support is also an important advantage. Thanks to PCBWay support I have successfully realized four of my Open Hardware projects, receiving consultations at all necessary stages (special thanks to Liam). I should also mention fast delivery - this was a key factor in choosing PCBWay. During the whole time of cooperation, I did not encounter any delays or any problems. In addition, PCBWay provides a project-sharing platform where every user can share their projects. If someone orders to build a device based on your project, you will get bonuses on your account. These bonuses can be spent both on making PCBs and on items in the PCBWay internal store. This is a great opportunity to partially monetize your projects! Despite offers of cooperation from other companies, I remain loyal to PCBWay. Their high quality of work and responsible approach leave their competitors far behind.
An amazing PCB printing experience with PCBWay
Since the first time I tried printing PCBs on PCBWay, which was about 4 years ago, until now I still use PCBWay as a place to print PCBs. Because PCBWay provides very good PCB quality, fast process and very satisfying service.So I don't hesitate to recommend it to friends who have electronics hobbies in my community. For the results, you can check the Fareed Clarity YouTube channel.
PCBWay: A Reliable Partner for 4 Years of Successful PCB Fabrication
For the past four years, PCBWay has been an invaluable partner in my PCB fabrication endeavors. With a consistent track record of excellence across more than ten successful orders, I have consistently experienced smooth and efficient production and delivery processes. I particularly appreciate the responsiveness and dedication of the PCBWay sales and engineering teams, notably Liam, Teresa, and Mia. Their prompt support, often within a 10-30 minute window, has been instrumental in resolving any design or manufacturing challenges. Their proactive approach in identifying potential issues and offering viable solutions has significantly streamlined my workflow. The quality of PCBs received from PCBWay has consistently met the highest standards, regardless of whether I've ordered standard PCBs, advanced PCBs, flex PCBs, or aluminum PCBs. This reliability has been crucial for the success of my projects. In conclusion, I highly recommend PCBWay to anyone seeking a dependable and efficient PCB fabrication service. Their commitment to customer satisfaction, coupled with their exceptional product quality and timely delivery, makes them a truly valuable partner in the electronics industry.
PCBWay supports designers.
PCBWay supports designers. I've been working with PCBWay for a few years now, designing boards for my employers and clients. The key difference that PCBWay has provided me above other manufacturers is their support during the design phase and their clarity on the engineering questions / issues with the fabrication of my PCBs.
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