Perraro Electric Bike (perraroelectricbike.com) has a 3.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-10.
Screws missing, had to stop and go to a hardware store to find the correct size screws. Wrong color seat in box - it doesn’t match the bike. Contacted customer service right away but no response.
I was looking for the same exact tires that came on my bike. I've had real good luck with them. The photos weren't deceiving. That's what I got. Fast shipping. Good price. Thanks again, TK
My trike came earlyer then fed x estimated. I have road it several times and each timei like it even more, every time i go out people say wow that is so cool some ask me for the web site because they really like it. Thanks Perraro I am a very happy customer.
The trike came looking good, but clearly didn't ride correctly once assembled. It felt unstable and heavy. Looked more closely while riding and realized that both rear wheels have a wobble, one slight, one much more pronounced. This causes them to rub against the brakes, and stop the tire, also making it impossible to correctly align the brakes. The foot pedal also came with bits of slag and extra pain on the threads, and even with mindful assembly (I'm a contractor and have lots of experience building all sorts of projects), the threads crossed and I couldn't get them back into alignment no matter what I did. The bike seems fine beside those defects, but that is critical to the stability and proper braking. As of now, it is unrideable. Sent an email 3 to 4 days ago, and haven't heard back either. Not sure where all these people got their customer service from.
This bike was perfectly packaged and no part was mis sing I am very happy to have made business with you I thank you for this purchase bye
The trike arrived in a timely manner and was easy to put together. Easy to ride and works well.
While I have not received the two bikes yet, coming Tuesday, or the two locks I just ordered. Was very pleased with the chat support I received on both orders.
I called to ask questions 2 times before the purchase and once after and 1. the phone was answered and 2. the person I talked to was polite and very informative. The customer service is a huge part of my decision to buy an item. Perraro customer service is fantastic.
I ordered an battery charger but mever recieve it It,s been 3-4 weeks hope they didn't charger me.
Thank you for your feedback, and we’re sorry for the delay. We did ship your battery charger on July 8th via USPS, and the tracking number is 9234690347375222232294. It appears that the package is still in transit and has been delayed by USPS. Please keep an eye on the tracking updates. If you don’t receive the item soon, let us know—we’ll make it right. You can also reach us directly for faster support. Thank you for your patience.
The manual was useless. Many parts are never mentioned and photos are not for this trike. What took us three hours could have been done in one. Video helped but moved too quickly.
Was easy to order and didn’t take long to arrive!
Very supportive customer service. Adam was very patient and answered all my questions.
Be trying to get help with returning bike. Chat person just stopped conversation so I emailed them what do you know they stopped responding. I’m a handicap senior I told them I don’t want to waste my money on something that broke before using it. Then tell me I’m responsible for all returning fees plus restock fee plus if it isn’t packaged in the same condition it was sent. Well I’m sorry I did plan on keeping this trike I had no intention on having any issues so with that said the packaging is tore open there’s no way to send it back in same shipping condition. So with that said I loose money and it sounds like a lot What a nightmare
Waiting for our e-trike, FedEx tracking says it will arrive late because of weather issues, and yet it took them 3 days just to get it out of Calif. Here's a tip: Chose another carrier, Old Dominion Freight Lines would be my choice. Their team drivers can get LTL freight coast to coast in 4+ days. I know this because I retired from them after 12 yrs. They're a great company, FedEx sucks, their rates may be somewhat cheaper, a case of getting what you pay for
My experience after my $2,800 purchase was so bad, I cancelled my order. My credit rating is over 800 and this is a first for me. I am presently awaiting resolution. I see that their customer satisfaction rating is in decline. I wish I had seen that before purchasing.
Thank you for sharing your feedback. We're sorry to hear that you chose to cancel your order and that your experience didn’t meet your expectations. However, we’d like to respectfully clarify that your trike was already in transit when the cancellation was requested. We understand you had some unanswered questions, and we would have been happy to address those promptly had we been given the chance. We pride ourselves on our customer support and transparent communication, and we work hard to provide timely responses—even during busy periods. We believe labeling the experience as “buyer beware” is a bit unfair, especially since you never received or tried the product. We stand behind the quality of our trikes and are committed to supporting our customers before and after purchase. If there's anything more we can do to resolve concerns or clarify anything further, please don’t hesitate to reach out at 949-822-9996. Sincerely, Perraro Electric Trike Team
Keeping your word is very important to me and I must say that this company is very good at doing that. I give them five stars because I trust them and they keep their word. I had a few issues with my trike. They were on. I purchased my trike I had it within 7 days delivered from California. Whenever I call they answer their phone If I call after hours and leave a message they return my calls. That's very important to me. I feel very comfortable in giving my friends and family their information to do business with them. One of the gentlemen that I speak with often his name is Mike. Mike always keeps his word. They are very nice people including Emily and their tech people.. I Don't remember all of their their names however, whoever you might deal with they're very polite and they get the job done.
Web site was easy to use. Delivery was prompt and undamaged. Assembly was straightforward, following directions from manual. Only concern was calibration of the speedometer. One email to customer support and solved problem. Customer support response was quick. Highly recommend this product!
The Siesta Trike was delivered on-time and well crated. The assembly video instructions and manual shipped with the trike were a bit sketchy but the online manual was much more complete. Assembly was relatively easy. Its well made and has lots of great features for the price. Hydraulic brakes would help. It performs well and is easy to ride. 5 stars.
I am an 82 year old man who converted to a 3 wheel e-Trike for added safety and comfort in my riding. The Perraro Siesta semi recumbent is the best 3 wheel Trike that I found after several weeks of searching, which involved many websites and videos, several bike shops, several test rides of different bikes and the return of one purchase during a 7 day trial period. During this process I learned a lot. This bike/trike checks All the boxes important to me: 20” x 4” Tires; Step Through Height 14”; Seat height; Handle bar 45 degree sweep; 750 W Rear-Drive Motor; Fenders; Cushioned saddle with Backrest; 6-Speed Shifter; Strong Disc Brakes on all 3 wheels; Thumb Throttle; 5 Level Pedal Assist; Lights front and rear with Brake light; Very Readable LCD Display; Reverse gear for parking. The most important feature to me is the Semi Recumbent construction which places the seat closer to the rear axle, changing the center of gravity and increasing the comfort of both sitting and pedaling. The Customer Service is as Outstanding as the trike; Courteous, Friendly, Helpful and Honest. The Perraro Siesta semi recumbent is the Perfect e-trike for me!
61 reviews matching