Packaging was damaged exposing…
Packaging was damaged exposing what turned out to be the left fork. Missing a few bolts connecting front fender to trike. Product did not appear as finished as I feel it should such as areas missing paint. Quality control matters. So does packaging. Would it be too much for the anxious buyer to see his brand new purchase coming out of a new box instead of a used one held together with two tie down straps and 2 rolls of packing tape covering the entire box? Embarassing..not a memorable moment to photograph but as evidence for complaint.
Dear Terry, Thank you for bringing this to our attention. We understand your frustration, and we’re truly sorry for the condition in which your trike arrived. Mike has already spoken with you earlier today, and the missing bolts are on their way to you. If you have any further concerns or questions, please don’t hesitate to reach out. We’re here to make things right and ensure you enjoy your new trike