Personal Comfort (personalcomfortbed.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
Thoroughness and speed. Thank you very much.
Dear James, Thank you for your wonderful feedback! We're so glad to hear you were happy with the thorough and speedy service. We appreciate you choosing Personal Comfort and look forward to helping you again in the future! Sincerely, Personal Comfort
Needed a remote for one side of split king. Got it!
Dear Arnold, Thank you for your 5-star review! We’re happy to hear you got the remote you needed so quickly. We appreciate you choosing Personal Comfort and are always here to help whenever you need us! Sincerely, Personal Comfort
One mattress on our Bed suddenly went flat, i emailed personal comfort to order a replacement , they explained clearly how to troubleshoot and find out if it was the Mattress or Pump, turned out to be the Mattress. To my surprise, they found the original purchase details, although it was purchased in 2018 it is still under prorated warranty!!! They mailed us a new one straight away. Honestly, I have never experienced better service. Thank you so much to everyone involved, Personal Comfort are a fantastic company!!
Dear Peter, Thank you so much for your wonderful review! We’re delighted to hear that our team was able to help you troubleshoot the issue and get your replacement mattress sent out quickly. It’s great to know our warranty process exceeded your expectations — we truly take pride in standing behind our products and supporting our customers for years to come. We appreciate your kind words and are grateful to have you as part of the Personal Comfort family! Sincerely, Personal Comfort
The customer service I received was outstanding. Even though I couldn’t find my original receipt, the representative located my 2017 order and figured out exactly what I needed to repair my mattress.
Dear Berlinee, Thank you for your kind words! We’re so glad our customer service team was able to locate your original order and help you get exactly what you needed to repair your mattress. We’re committed to providing exceptional support — even years after your purchase — and we truly appreciate you choosing Personal Comfort! Sincerely, Personal Comfort
Needed a new mattress cover and bladders. No issues and shipped fast! Great customer experience
Dear Talon, Thank you for sharing your experience! We’re glad our team could help you quickly get the parts you needed. We truly appreciate your loyalty and are happy to know you’re enjoying your Personal Comfort experience! Sincerely, The Personal Comfort Team
Love the replacement air mattress.
Dear Krista, Thank you for your 5-star review! We’re so happy to hear that our team provided friendly, helpful service and that you’re loving your replacement air mattress. We truly appreciate you choosing Personal Comfort! Sincerely, The Personal Comfort Team
Dear James, Thank you for the 5-star review! We’re so glad to hear our team was able to resolve your issue quickly. Providing prompt, caring service is something we take pride in, and we’re happy we could make things right for you. Wishing you many more nights of great sleep! Sincerely, Personal Comfort
The customer service team is super responsive and willing to help.
Dear Chandler, Thank you so much for your kind words! We’re thrilled to hear that our customer service team provided a responsive and helpful experience. Delivering excellent support is one of our top priorities, and it’s great to know we met your expectations. We hope you are enjoying your Personal Comfort bed! Sincerely, Personal Comfort
Dear Jimmy, Thank you for sharing your feedback. We’re sorry to hear you feel your mattress didn’t meet your expectations on value. Our goal is always to provide the highest quality sleep experience through advanced adjustable comfort technology and long-lasting materials. We truly appreciate your input and would be happy to review your purchase details to ensure you’re getting the most from your bed. Please don’t hesitate to reach out to our customer care team — we’re here to help. Sincerely, Personal Comfort
The customer service that I received was outstanding. I was not able to find my original receipt but the CS representative located my order from 2017 and figured out exactly what I needed to repair my matress.
Dear Steven, Thank you so much for your kind review! We're thrilled to hear that our customer service team was able to track down your order and help you get exactly what you needed. We know how important a good night’s sleep is, and we’re always happy to go the extra mile to make sure our customers are taken care of — even years after their original purchase. We truly appreciate your loyalty and for choosing Personal Comfort! Sincerely, Personal Comfort
A human in America answered the phone. Quickly took care of the details for a replacement part. Part was ordered and received in a reasonable time.
Dear Marylou, Thank you for sharing your experience! We're so glad to hear that our U.S.-based support team was able to assist you quickly and efficiently. Providing friendly, knowledgeable service and timely solutions is something we take great pride in. We truly appreciate your kind words and for being part of the Personal Comfort family! Sincerely, Personal Comfort
Great customer service. Didn’t try to oversell me, just listened to my needs and made baseline recommendations. Russell was fantastic! One of our air bladders was damaged upon delivery and I had a new one within 5 days! It took 2 years for me to pull the trigger on a new bed and after all the research it came down to Russell (RJ). Highly recommend
Dear Thomas, Thank you so much for sharing your experience! We’re delighted to hear that Russell provided such attentive and genuine service — we’ll be sure to pass along your kind words. It’s wonderful to know that your new bed is meeting your expectations and that our team was able to resolve your issue quickly. We truly appreciate your trust in Personal Comfort and your recommendation! Sincerely, Personal Comfort
You took care of my issues in a timely manner. Thank you
Dear Frederich, Thank you for your kind words! We’re so glad our team was able to resolve your issue quickly. Providing timely and attentive service is something we take great pride in. We truly appreciate you being part of the Personal Comfort family! Sincerely, Personal Comfort
Everyone was great.
Dear Jeffrey, Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team. Providing excellent service and support is always our top priority. We truly appreciate you choosing Personal Comfort! Sincerely, Personal Comfort
Bought a bed four years ago that had two air chambers. Right away they had to replace one of the chambers. That only lasted three years and now I’m having to replace that air chamber again that makes it three air chambers for the Personal Comfort a5 bed. They’re 25 year warranty means nothing if in four years the same problem keeps happening.
Hello, We’re very sorry to hear about your experience and truly understand how frustrating it must be to encounter repeated issues with your air chambers. In order to best service you, may we please have confirmation that you had a genuine buying experience with our company? Please reply to the information request. Our goal is for every customer to enjoy lasting comfort and confidence in their bed, and it’s disappointing to hear that hasn’t been your experience. Our warranty is designed to provide long-term support, and we want to ensure your situation is properly resolved. Please reach out to our Customer Service team directly with your order information so we can review your case and explore a lasting solution. We appreciate your feedback — it helps us continue improving both our products and our service. Sincerely, Personal Comfort
Trying to reach support staff is nearly impossible. JUST ANSWER THE PHONE!
Dear Dan, We’re very sorry to hear about your difficulty reaching us. This is not the experience we want for our customers, and we truly apologize for the frustration. Our team has been experiencing higher-than-normal call volumes, but we want to make sure your concerns are addressed as quickly as possible. Please send us a direct message with your contact information or order details, and we’ll have a team member reach out to you right away. Thank you for your patience and for giving us the opportunity to make things right. Sincerely, Personal Comfort
Dear Avi, We sincerely apologize for the inconvenience you’re experiencing. A member of our Customer Service team will be reaching out to you shortly to assist in resolving the issue. Thank you for your continued loyalty to Personal Comfort — we appreciate your patience and understanding as we work to make this right. Sincerely, Personal Comfort
Great quality, great warranty. Been sleeping like a baby since day 1 on the new mattress.
Dear Mark, Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the quality and comfort of your new mattress, and that the warranty gives you peace of mind. Knowing you’ve been “sleeping like a baby” since day one makes our day! Wishing you many more nights of restful sleep. Sincerely, Personal Comfort
Mattress and air 10+ years o0ld. Had a problem with one of the pressure controllers. Called and got a new one and worked fine. Now, one side is leaking air. The website gave me instructions on how to check for what the problem was. I was able to diagnose and called customer service and they are sending a new air bladder ath 65% of original cost under limited warranty. Show me another company with tis kind of support.
Dear Stephen, Thank you for sharing your experience! We’re so glad our support team and online resources were able to help you quickly identify the issue and get you back to comfortable sleep. It’s wonderful to hear that your mattress has been serving you well for over a decade, and we’re proud to continue standing behind our products with responsive service and warranty coverage. We truly appreciate your trust in Personal Comfort! Sincerely, The Personal Comfort Team
Great phone call, he answered all my questions.
Dear Dennis, Thank you for taking the time to leave us a positive review about your experience with Personal Comfort. We wish you many nights of restful sleep ahead. Sincerely, The Personal Comfort Team
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