Personal Comfort (personalcomfortbed.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 94% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
I tried calling this morning because I didn't get any reply from an email I sent regarding my order that I received. Their voicemail told me to press one to leave a detailed message but when I did it went back to the same message over and over again that all sleep experts were helping other customers. I'm a repeat customer, but am very disappointed with how much the company has changed since my first order in 2021. It would be nice to be able to leave a detailed message, but then again I sent a detailed email with pictures but never received a reply. I hope this review will motivate Personal Comfort to reach out to me.
Reply from Personal Comfort2025-04-11
Dear Ninette,
Thank you for bringing this to our attention, and we’re truly sorry to hear about the difficulty you’ve had reaching us. That’s certainly not the experience we want for any of our customers—especially a valued repeat customer like yourself.
We understand how frustrating it must have been to not receive a response to your email and to encounter issues with our phone system. We’re actively looking into this to ensure it doesn’t happen again. In the meantime, we’d love the opportunity to make things right and assist you directly.
Someone from our team will be reaching out to you shortly to review your order and address your concerns. We appreciate your patience and thank you for your continued support.
Sincerely,
Personal Comfort
The delivery team has a lot to improve upon. When investing in a bed at this price point, we naturally expect a smoother logistics process. We ordered the bed, and while the base, remote, plugs, and waterproof cover were delivered two weeks later, the mattresses arrived a week after that. There was a bit of a mix-up with the third-party installation service we paid extra for; they initially thought they were only responsible for removing our old mattress. After clarifying with them, they were able to set up the new bed. Additionally, we ran into some trouble with our sheets being sent to the wrong state, which delayed their arrival by six weeks after the bed was set up. I believe that with some adjustments to coordination and communication, future deliveries could be much more efficient.
When it comes to the bed, it took some time to adjust the settings so that both my husband and I could feel comfortable. Once we found the right settings, we really enjoyed it. We had a Tempurpedic bed before this one, and I hope this new bed won't sag in the middle like the previous one did.
Reply from Personal Comfort2025-04-07
Dear Kim,
Thank you for your thoughtful and detailed review. We're very sorry to hear about the challenges you experienced with the delivery and setup process. When investing in a product like this, you absolutely deserve a smooth, well-coordinated experience, and we understand how frustrating these delays and mix-ups must have been.
While we work hard to ensure a seamless process, the delivery and setup services are handled by a third-party provider, and unfortunately, some parts of their process are outside of our direct control. That said, we take your feedback seriously and will be sharing it with our partners to help improve future service and communication.
We're glad to hear that once everything was in place, you and your husband were able to find the right settings and are enjoying the comfort of your new bed. We’re hopeful that it continues to support your rest without the issues you experienced in the past.
Please don’t hesitate to reach out if there’s anything more we can do — we truly appreciate your patience, your feedback, and your trust in us. We invite you to please update the review based on the product you have instead of the service you received from the third party.
Sincerely,
Personal Comfort
J
John · 1 review · Verified · Experienced 2025-03-06 ·
★★★★★
Love the bed
Love the bed. I received the shipment and one of the bases were damaged by the shipping company, I called customer service and they took care of it right away. Thumbs up to customer service and my salesman, Russell. Only issues I have is, that I thought the top foam layer was going to be like memory foam from the video I watched.
Reply from Personal Comfort2025-04-04
Hi John,
Thank you so much for your kind review! We’re thrilled to hear you’re loving the bed and that our customer service team — along with Russell — could quickly resolve the shipping issue. 👍
We appreciate your feedback on the top foam layer as well! We'll definitely pass that along to our team for future improvements. If you have any questions or need anything else, we’re always here to help.
Wishing you many restful nights ahead!
Best regards,
Personal Comfort
p
paula · 8 reviews · Verified · Experienced 2025-03-04 ·
★★★★★
Bed is wonderful
Bed is wonderful! no pains upon waking up.
Customer service is great too!
Reply from Personal Comfort2025-04-03
Dear Paula,
Thank you for taking the time to leave us a positive review about your experience with the Personal Comfort smart bed. We are happy your pain has gone away!
Happy Sleeping,
Personal Comfort
D
Donna & Frank Porco · 1 review · Verified · Experienced 2025-02-04 ·
★★★★★
We had a problem with our mattress.I…
We had a problem with our mattress.I called the company and explained to the girl what was wrong. She ask a few questions and it was taken care of. Within 3 days we had a new mattress.
Reply from Personal Comfort2025-03-10
Dear Donna & Frank,
Thank you for sharing your experience! We're glad our team could quickly resolve the issue and get you a new mattress in just a few days. Enjoy your great sleep!
Sincerely,
Personal Comfort
N
NG · 2 reviews · Verified · Experienced 2025-02-03 ·
★★★★★
Way better than traditional mattresses
Personal Comfort really stands behind their warranty. I had an issue with my pump right before the warranty ran out and they sent me a new pump without any issue. Additionally, I really love my Personal Comfort king mattress. I’m four years in and it is just as comfortable and functional as it was on day one. Up until now, I had always purchased traditional mattresses and they would always cave in in the middle where I slept but I don’t have this issue with my Personal Comfort mattress.
Reply from Personal Comfort2025-03-10
Thank you for your kind words! We're thrilled you're loving your Personal Comfort Smart Bed Mattress and that our warranty support met your expectations. Enjoy many more years of great sleep!
Sincerely,
Personal Comfort
great topper replacement. fairly quick manufacture and shipping.
Reply from Personal Comfort2025-02-18
Dear Todd,
Thank you for taking the time to leave us a positive review about your recent experience with our service team at Personal Comfort. We are happy that the topper replacement met your expectations. We appreciate your business and wish you many restful nights ahead.
Sincerely,
Personal Comfort
We did not have our mattress for ten years which is what the warrenty is for. The mattress broke or had a leak. It was prorated so we had to pay to get it fixed. We did all the work to fix it and change it out. Now that we paid and you all sent us a new mattress, you are telling us that no warrenty applies anymore. You say we can't even finish up our original 10 years which is not a good business practice at all.
Reply from Personal Comfort2025-02-18
Dear Joanna,
We sincerely apologize for the frustration and disappointment you’ve experienced with your mattress warranty. We understand how important it is to have a reliable and fair warranty process, and we regret that this situation has not met your expectations.
We want to ensure your concerns are properly addressed, so a member of our service team will be reaching out to you shortly to discuss this further and explore possible solutions. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Thank you for sharing your feedback—we value you as a customer and appreciate the chance to assist you.
Sincerely,
Personal Comfort
K
Ken · 2 reviews · Verified · Experienced 2025-01-14 ·
★★★★★
Good customer service
Good customer service gave tips to diagnose problem quick to process order, order received the same week part fit and solved problem very satisfied
Reply from Personal Comfort2025-02-18
Dear Ken,
Thank you for your fantastic review! We're so glad to hear that our customer service team was able to assist you quickly and that the replacement part arrived promptly and solved the issue. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need anything in the future, we're always here to help. Enjoy your Personal Comfort mattress!
Sincerely,
Personal Comfort
First, spoke to a human right away...none of this business of navigating an automated phone system. Second, they recognized me from my phone number which was in the system for the 7 years I have owned my bed. And third, had great email confirmation and communication from them for every step. Great company. I am impressed.
Reply from Personal Comfort2025-02-14
Dear Diane,
Thank you for taking the time to leave a positive review about your experience with Personal Comfort. We appreciate your dedication over all these years and wish you many restful nights.
Sincerely,
Personal Comfort
I still haven't received the bed jet after a month. I do like the bed.
Reply from Personal Comfort2025-02-10
Dear Sandra,
Thank you for taking the time to leave us a review. We have escalated this to the orders management team and someone will be reaching out to you soon. We sincerely apologize for the inconvenience and assure you this was not intentional. We are happy to hear that you do like the bed.
Sincerely,
Personal Comfort
C
Chris Baxla · 1 review · Experienced 2025-01-24 ·
★★★★★
Not the same as select comfort (aka…
Not the same as select comfort (aka sleep number). We had a select comfort mattress for 20 years and loved it. When it finally went bad and wouldn't hold air, we decided to give personal comfort a try. Didn't really care for it too much right out of the gate. But, 4 years later I just can't deal with it anymore. Went and bought another select comfort
/ sleep number bed today. Can't wait to get it. This thing (personal comfort ) is not as comfortable at all. I constantly have neck and back pain. Hardly ever sleep through the entire night. Two stars because it was made well but it's just not a good product compared to sleep Number/ select comfort. Not even close. We are giving the personal comfort mattress to our dog. I hope he likes it better than the current mattress he has.
we had the C4 before and it was way better than personal comfort. we bought an i10 this time and LOVE it.
Reply from Personal Comfort2025-02-10
Dear Chris,
Thank you for taking the time to write a review about your experience with our company. We see you purchased an entry level A8 classic series bed. This bed has very limited amount of comfort layers on top of it and is considered a value entry level item. It would be most comparable to the Sleep Number cSE or the c4. The good news about your A4 is that can be upgraded. Did you reach out to our team to see about upgrades? Also, which bed did you recently purchase at Sleep Number? We are curious to hear what bed you ended up liking from them.
Sincerely,
Personal Comfort
Do not buy this product. It sounds like your sleeping on potato chip bags. When you call, they say they never heard of such a thing. They are trying new air chambers, boasting better than Sleep Number. I owned Sleep Number and this is not even close in quality. Again do not buy this product !!
Reply from Personal Comfort2025-01-14
Hello,
We sincerely apologize for the issues you have been facing. We will escalate this to our internal team and have someone reach out to you. This is the first time anyone has ever mentioned a comment like this. We take every comment seriously.
Sincerely,
Personal Comfort
b
brian · 2 reviews · Verified · Experienced 2024-12-06 ·
★★★★★
Mattress market is very full and…
Mattress market is very full and confusing. Nice to have quality and reliable company to help with purchase and decisions.
Reply from Personal Comfort2025-01-07
Dear Brian,
Thank you for taking the time to leave us a positive review about your experience with Personal Comfort. We appreciate the kind words and wish you many restful nights ahead.
Sincerely,
Personal Comfort
Gave a 50% warranty replacement on 6-year-old parts without any hassles.
Reply from Personal Comfort2025-01-07
Dear Vance,
Thank you for taking your time to leave us a positive review about your recent experience with Personal Comfort warranty service team. We are glad they were able to help you with your warranty replacement! We wish you many restful nights ahead.
Sincerely,
Personal Comfort
D
Danny · 2 reviews · Verified · Experienced 2024-11-12 ·
★★★★★
Great Customer Service
The customer service was great and my issue was resolved quickly.
Reply from Personal Comfort2024-12-11
Dear Danny,
Thank you for taking your time to leave us a positive review about your recent experience with Personal Comfort service team. We appreciate your honest feedback and wish you many restful nights ahead.
Happy Sleeping,
Personal Comfort
D
David Thomas · 10 reviews · Verified · Experienced 2024-11-05 ·
★★★★★
Our compressor quit
Our compressor quit. We ordered on line. They called t9 make sure we had the correct one, refunded $250, and sent it right away
Reply from Personal Comfort2024-12-09
Dear David,
Thank you for taking your time to leave us a positive review about your recent experience with Personal Comfort's smart bed parts and service team. We are glad they were able to help you get the correct one! We wish you many restful nights ahead.
Happy Sleeping,
Personal Comfort
Good price, does what it advertised to do. Real comfort
Reply from Personal Comfort2024-12-05
Dear Frank,
Thank you for taking the time to leave us a positive review about your experience with the Personal Comfort smart bed. We are happy to hear it provides you with the right comfort at the right price.
We wish you many restful nights ahead.
Sincerely,
Personal Comfort
The representative was patient and helpful. She explained how to determine the problem. The instructions were clear and concise which resulted in ordering the right replacement part. The cost was more than reasonable and delivery quick. Approaching 40 days after installation and every night has yielded comfort.
Reply from Personal Comfort2024-11-25
Dear Icey,
Thank you for taking the time to leave a positive review about your experience with the Personal Comfort customer service department. We are happy to hear the instructions were easy to follow and the replacement part solved any issues you were having. We wish you many restful nights ahead.
Sincerely,
Personal Comfort
