PetEdge (petedge.com) has a 4.4 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 82% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
In the beginning there was a confusion and miscommunication about my order. Customer service told me my order was in back order.
After that, pet edge make sure I was informed about my order status and my order came just as expected.
Reply from PetEdge2026-05-23
Hi there, we are sorry for the confusion and thank you for letting us know that our customer service clarified everything. We are happy that everything worked out as expected and thank you for your review and choosing PetEdge we truly appreciate your business!
Something was off when I ordered on line, received the review but no clipper head. After searching high and low. I called and got things fingered out, but she said someone had reached out left a voice message, I when back to look and the person that left the message only addressed item buy the order number instead of item she was referring to. This would have saved be tons of time and aggravation. Still waiting on item.
Reply from PetEdge2026-05-20
Hi Kristin, we are going to have one of our customer service specialists connect with you for a full resolution. Thank you for sharing your feedback with us we appreciate it. PetEdge
C
Corinne in Northern California · 3 reviews · Verified · Experienced 2026-05-03 ·
★★★★★
Problem resolved right away!
I was having trouble getting my product delivered. I sent you an email and you responded right away. The next thing I know the delivery service is calling me to set up an appt to make the delivery. Everything was perfect! Thank you.
Reply from PetEdge2026-05-21
Thank you for your positive review and we are happy to hear that our customer support was able to quickly resolve getting in touch with our carrier to resolve any issues. Thank you for choosing PetEdge we truly value your business!
Do not order unless youd like to not get items then not get any customer service
Horrible customer service my order was going on a week not shipped the order status pending under every item said estimated shipping the 18th. I called to find out why it hadn't shipped since its the 20th the lady screams the shipping polices at me over and over wont listen when I sy I understand but your page says this and these are the dates. I end up hanging up on her as she refuses to listen at all just keeps reading shipping polices at me that they dont follow. I go to the chat as I dont hear well and am tired of yelling with this lady. Troy comes on I ask him to cancel my order 3x I get shipping policy information I understand again just cancel my order since I have to ask 3 times I assume this is a foreign call center or bots and express as such and ask for a supervisor. He says he canceled my order I get nothing stating this nothing from their website nothing from PayPal nothing at all, so I ask for a supervisor and get told that ill get notification of cancelation on 24 hours and a supervisor will call me i cant hear to si ask to speak to one he disconnected I contacted again the lady acts like a kid and says you were mean to my friend im not talking to you disconnected then I go again and they are just sitting in a circle to bully clients as opposed to helping them. I ask for a supervisor again and am told shes in their huddle all of a sudden I recieve a notice my order was canceled after being told there isnt one only tracking which was also never recieved. I also saw it updated on the website. So they dont follow shipping policies or from what I've seen actually ship at all. They dont actually provide any sort of customer service and bully you as while when one of them acts like a fool to begin with
* in response yall still are not listening I read your polices ans my orde was place at 12:15central time fri YOUR website said under every item it was ro be shipped the 18th which was 48 hours after the weekend and when it shoukd if shipped according to the policies you keep referring to and not following. I understand shipping would take 5-7 days to get to me however according your agent it never left the warehouse I was never sent tracking, and supposedly Sena the 2nd representative that spoke to me and claimed she was a supervisor was NOT even a supervisor. You guys still do not understand the issue which is why I suggested you didnt speak english or were bots......the cancelation email is also typed by Sena after i requested it twice once with Troy who said it takes 24 -48 hours and once with the 3rd agent who said Sena was the supervisor so several of them lied NOT one agent said they were supposed to ship today had the first person I called said that instead of repeating the shipping polices over and over and say it will never update from pending and you dont get tracking there would be no issues however you don't follow your own shipping policies, your reading comprehension since english is your first language is horrendous and your customer service is worse.
Several people on FB when I asked about shipping let me know i shouldn't of ordered from you as this has been their experience as well. Do better.
Reply from PetEdge2026-05-20
Hi Ashley,
We understand your frustration and appreciate the opportunity to review your concerns. After reviewing the calls, chat transcripts, and order timeline, and firm and multitude of requests to have agents that speak and understand English, we would like to clarify several points regarding your experience.
Your order was placed at approximately 8:00 PM CST on Friday, May 15. Please note that our business and warehouse operations are closed on weekends and are open from 7am-6pm M-F CST. Our shipping policy, which was displayed below the map on our website at the time of purchase, advises customers to allow 24–48 business hours for order picking and packing, followed by an estimated delivery timeframe of 5–7 business days. To improve visibility for customers, we have since added the same information above the map as well.
At the time of your call today, your order had already been picked, packed, and loaded for shipment. During the conversation, you requested that the order be canceled, and our team processed that cancellation request accordingly. A cancellation confirmation email was also sent to you promptly by our representative.
Our customer service department is a small, U.S.-based team that are dedicated to assisting customers professionally and respectfully. While we understand that delays and misunderstandings can be frustrating, we ask that all communications remain respectful so that our team can effectively assist with resolving concerns.
Following the cancellation, additional communications were received regarding your interaction with our customer service staff. After reviewing the recorded calls and chat history, we found that our representatives were attempting to assist and explain the applicable policies and order status. Several members of our support team expressed concern regarding the tone and manner of the communications directed toward them during these interactions as that was undeserving to them. Productive resolutions require respectful communication from all parties involved, and unkind or hostile interactions make it significantly more difficult for our team to provide effective assistance.
You also requested immediate communication with a supervisor. At the time, supervisors were assisting with other responsibilities and were unable to respond immediately; however, a supervisor did attempt to return your call as soon as possible and we received that email as well.
We appreciate your feedback and will continue working to improve the clarity of our website and overall customer experience.
I had an issue with a product and customer service was amazing!!!! I will definitely order from them again fast shipping and just all around happy with my order and how great customer service was fixed the problem with no issues at all thanks for the great customer service
Reply from PetEdge2026-05-20
We are so happy to hear this and thank you for giving our customer service team a shoutout they will ❤️this review. Thank you for choosing PetEdge we truly appreciate you and your business! 🐕🌞
Thank you for the great review we truly appreciate you and your business! PetEdge
r
rick · 1 review · Verified · Experienced 2026-05-03 ·
★★★★★
Great product
Reply from PetEdge2026-05-19
We are happy to hear you are enjoying your Mushu shears and thank you for letting us know. Thank you for choosing PetEdge we truly appreciate your business!
Clippers have not arrived
This is a joke or a scam
Reply from PetEdge2026-05-18
We reviewed the USPS tracking information and can confirm that the package has been routed through multiple states unexpectedly. Unfortunately, once a shipment is in the possession of USPS, the transit process is entirely managed by their system and is outside of PetEdge’s control.
We sincerely apologize for the inconvenience this has caused. To resolve the issue, we will be sending a replacement shipment via FedEx.
For future orders, we strongly recommend selecting FedEx or another carrier option when available, as USPS has recently experienced significant staffing and transit delays that have impacted both customers and businesses nationwide.
Thank you for your patience and understanding, and please let us know if you have any additional questions. PetEdge
I spent close to $8000 here and when I got a hold of them to let them know, I was missing things instead of replacing the things that I was missing they just gave me excuse after excuse after excuse even though what I was complaining about was right there in their ad they still had an excuse for it. Which was so disappointing because I have been a groomer for 30 years and I have been ordering from them for years so I never expected to be treated this way.
Reply from PetEdge2026-05-18
Hi Tera, we've tried to find your account and have found last orders from 2025, 2023, and 2021 unfortunately, none of the orders were over $2,000 that we could find. We looked under your business name, business address, and other addresses listed on your account as well. If this is regarding an LED light from November 2025, we do see we sent you a free one, but not sure if this is what the review is about.
We want to help you with what is going on, so we will need a little more information to assist. We looked at the reference number given on TP and that isn't our order #. If you could please call us at 800-738-3343 and ask for Sandy that would be appreciated and we can better assist. Thank you PetEdge
Customer service is always available if you need help.
Reply from PetEdge2026-05-18
Thank you for taking time to let us know about our customer service, we truly appreciate the compliment and thank you for choosing PetEdge we are grateful for your business! 🐕😊
I never received my item . According to USPS the label was created but never shipped. I waited for approximately 15 days but tracking information never changed. I had no choice but to request a refund. A big waste of time . I should have ordered from Amazon from the start.
Reply from PetEdge2026-05-18
Thank you for your feedback. The USPS shipping method was selected at checkout, and once a package is transferred to USPS, delivery and routing are fully managed by their system. We have no control over USPS processing or transit operations.
USPS has recently experienced ongoing service delays and routing issues that are affecting shipments nationwide. For future orders, we recommend selecting our FedEx shipping option for more reliable delivery service.
Thank you PetEdge
Easy to order, quick response and a wonderful selection. I can't believe these arrived so fast! I purchased these for my sister. She's in heaven with her new clippers and so are her 4 legged clients. Thank you petedge ❤️
Reply from PetEdge2026-05-13
You're most welcome and thank you for sharing this review with us, it makes us so happy to hear that your sister is loving her clippers, and all of her four-legged clients are too. We also love that our distribution center didn't disappoint and shipped your clipper right away! Thank you for choosing PetEdge we truly value your business. 🐕🐈❤️
Easy to use website & ordering was super simple !! Loved all the new options & accessories that are available for the dryers !!
Reply from PetEdge2026-05-14
This is a great review and thank you for sharing your experience with your online purchase. We are happy to hear that you found what was needed for your dryer, and that it was a simple process! This is what you should expect from PetEdge! Thank you for choosing PetEdge we truly appreciate you and your business!
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Rose C · 8 reviews · Verified · Experienced 2026-04-25 ·
★★★★★
Easy to place an order and find what I…
Easy to place an order and find what I was looking for.
Reply from PetEdge2026-05-13
This is wonderful to hear and thank you for sharing your online experience with us, we truly appreciate you and your business! PetEdge 🌞💖
There are always so many great deals and sales made available consistently. It's the only place I want to do my grooming supply shopping.
Reply from PetEdge2026-05-12
Thank you for a great review we absolutely love it! We are happy to be able to bring you great deals and sales as we know it makes a difference in any business. Thank you for choosing PetEdge we are grateful for your business!
Ordering a shampoo/conditioner mystery box I expected different shampoos and conditioners to try out to find one I love. Getting so many sprays, colognes and wipes was not expected nor wanted. Lesson learned but disappointed.
Reply from PetEdge2026-05-13
Hi there, we are sorry to hear about this issue with your Mystery Box. We will reach out to you for further assistance and see if we can help with what you received. Thank you for your feedback and choosing PetEdge we truly appreciate your business!
Had an issue with the dryer we purchased and customer service did not respond until multi emails were sent. The responce was rude and unproffessional. I will seek out another company to buy from. This is the second issue I have had with customer service.
Reply from PetEdge2026-05-11
Hi there, we absolutely have responded however, the review of your concern does take time, and we do appreciate your patience while we have been awaiting responses from the manufacturer. Our manufacturer has not had any issues like this ever, so we are sending a call tag for pickup of the dryer so they can review fully. We also did note that you had an issue with mats in the past as well that was resolved. We apologize for the issues you've had currently and in the past. Please review your emails for the call tag and further instructions. Thank you PetEdge
