Pet Relocation International LLC (petrelocationinternational.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Tracy Lynn Clark · 1 review · Experienced 2026-03-03 ·
★★★★★
PRI is THE company for pet relocation!
We cannot recommend Pet Relocation International enough, specifically Elaine. Moving internationally is incredibly stressful, but Elaine made us feel completely at ease knowing our dogs were in great hands. When our original pickup driver had car trouble, Elaine didn’t miss a beat! She was transparent about the situation and immediately secured an alternative. She also helped us source the correct size crates for our large dogs and connected us with a company that delivered them within three weeks of our flight. If you want peace of mind for your pets, ask for Elaine!
Elaine and Martin are the best, they went above and beyond getting our two dogs to us from South Carolina to Scotland, battling to get them on the last flight out before embargoes started for pets with the bad weather. Then drove them from London to The Cairngorms. I can't recommend PRI highly enough. If your pets safety and well being are your priority then PRI is for you.
Great experience. We chose PRI because of the personalized guidance that we received in our screening call, and the willingness to make it work that we perceived. We were right! Elaine helped demolish wall after wall and got our pets safely to London. Would definitely hire them again.
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Emma Hamilton · 1 review · Experienced 2025-08-11 ·
★★★★★
Absolutely phenomenal
Absolutely phenomenal! I had a complex move from Amman to Shanghai as China has a one pet per passport policy and I was relocating alone with two cats. Elaine had the expertise and network to help me circumnavigate this and was just fantastic. I cannot recommend PRI highly enough. They were knowledgeable, understanding and brilliant with keeping in touch. PRI made my move so much more easy as I felt relaxed and in safe hands.
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K. Adams · 1 review · Experienced 2025-12-12 ·
★★★★★
St. Maarten Pet Permit secured!!
Elaine helped me secure a St. Maarten permit for my boss's dog. Seeing that the dog was a puppy, she needed additional shots and treatments, which Elaine completely managed/scheduled. St. Maarten was quite complicated, and I couldn't have done it on my own. Having a team who knows all the ins and outs of pet travel to support you is invaluable! Don't think twice about using this service for your vacation with your pet -- just do it!! (also - i found it extremely affordable for the amount of work they put in)
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Ianthe · 2 reviews · Experienced 2025-11-27 ·
★★★★★
Relocating with a Frenchie to Thailand
Relocating a beloved pet across the world is no small feat, and Martin from Pet Relocation International made what felt impossible not only possible, but seamless. Our French Bulldog, Finster, a brachycephalic (snub-nosed) breed was relocated from Miami, Florida to Bangkok, Thailand during a time when multiple airlines had embargoes against transporting such breeds. That made this move extremely difficult, and we were told by many it simply couldn’t be done.
For weeks we worried if we were making the right decision, but Martin’s expertise, professionalism, and genuine care quickly put our fears to rest. His guidance gave us the confidence we needed during a very stressful time. Thanks to his dedication, Finster arrived safely, and we couldn’t be more grateful.
Highly recommended for anyone facing the daunting task of international pet relocation, with a Frenchie.
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Kevin · 7 reviews · Experienced 2025-11-14 ·
★★★★★
Great experience of moving our dog
Great experience of moving our dog. It's not the first time I have shipped a dog transatlantically so I have quite a bit to compare this to. I have to say Elain and the team were incredible. We had an initial wobble when they sent me the quote and then I couldn't get hold of them again which I think was just due to crazy busyness. However, after that they were really attentive and on top of things throughout. She went out of her way to communicate everything with me and partners such as the vet, our situation was a bit strange as the dog wasn't actually with us but with a family friend and she handled it all really well, making sure everyone was in the loop and that things went smoothly. Honestly could not have been better.
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Damian · 3 reviews · Experienced 2025-11-10 ·
★★★★★
Outstanding service
Pet Relocation International was absolutely outstanding! They handled my dog’s move from Miami to Valencia with complete professionalism — guiding me through every step, communicating constantly, and taking full ownership of the process from start to finish. Martin was exceptional throughout, explaining everything clearly and ensuring I felt supported at every stage. Their care, clarity, and attention to detail made an otherwise stressful experience seamless and worry-free. Highly recommended!
Elaine was great she handled everything, and answered any concerns I had, I was very nervous at first, but she relieved my stress, and then the people who work with Elaine for pickups, boarding of the fur babies was great, my two dogs took to him right off. They brought them to me after they landed. Everything was great. They are very reasonable with pricing. If you’re looking for good and a good price. Elaine is who you want. I would highly recommend this company for service.
I would like to thank you all for the smooth transport of my pets. I will save you the drama of the last six months of my life trying to move back to the UK, nevertheless the ONLY thing that went off without a hitch was moving my precious babies via Pet Relocation International.
Thank you from the bottom of my heart! Your service was not only efficient and worry-free, the whole process was executed with precision and care.
You are all stars!
The most kindest regards,
Christa Pleasants
Mother of Kyra, Kodi and Brian
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Susan Schesnol · 4 reviews · Experienced 2025-10-29 ·
★★★★★
Pet Relocation International is definitely the company to use for moving your furry children
Elaine was fantastic. She handled everything for us from start to finish. She always did it efficiently and without losing her patience with me while I pestered her with my questions! She followed up as needed. Made sure everything was correct and if it wasn't she was able to get it sorted quickly and correctly. She Explained things completely and carefully. Was usually easy to reach and in the few instances where there was a slight and I want to emphasize slight time lag she apologized profusely even when apologies weren't necessary. Everyone I know who had moved with a pet said it was the hardest part of the journey. Well they clearly didn't use Pet Relocation International. I wish I could rate her more than five stars.
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Lizz Alexander · 3 reviews · Experienced 2025-10-19 ·
★★★★★
This is the second time I've used this…
This is the second time I've used this company. I can't recommend them enough! You can tell Elaine cares deeply for your animals and understands the parents stress as well.I have 8 dogs and a cat and moving with them is so stressful. But Elaine made it so easy for me. I moved everyone from Costa Rica to Canada and am now returning to Costa Rica. Hopefully I don't move again for a long time, but if I do, I would ONLY use PRI. Elaine fixed every issue that came up super fast. I opted for full service, meaning animals picked up from my home and driven to the new location. And her quote was extremely transparent and also reasonable. I used a different company the first time I travelled, and the experience was night and day. All my animals arrived well taken care of with Elaine. Their experience seemed to have very little trauma which is so important to pet parents! Honestly, I don't believe anyone else could do what she does.
Our experience with this company was not positive. Although we had stated our desire to work with them, we never got an official contract or quote for the service that we were asking for (which was help with pet relocation paperwork).
Despite our attempts to communicate the ongoing issues, we were never formally seen as "clients", so our attempts to communicate were futile and seen as unimportant. We had always intended to work with this company, but I just thought that they might've sent an invoice after the completion of services, since nothing was ever mentioned, however, I guess that was not the case.
We had many issues with communication, and therefore have decided not to proceed.
My recommendation is that you ask all the necessary questions about pet relocation before you get involved, as it is a lengthy process and might not get you the results you desire, as it was in our case.
Reply from Pet Relocation International LLC2025-10-17
No Client Relationship – Review Based on Enquiry Only
We appreciate that you have updated your review to remove some of the earlier inaccuracies and false statements. However, the revised version remains inaccurate and misleading.
You were provided with two written quotations in July 2025—for our Chaperone and Cargo Services—which covered all paperwork, permits, and logistics. You declined both, confirming that you would manage the process independently.
It is therefore incorrect to claim that no quote was issued or that communication was ignored. PRI responded to all enquiries accurately and within a reasonable timeframe. At no point did you request a standalone documentation service, and at no time did we offer or agree to provide one.
Because you never engaged our professional services, there was no instruction, no contract, and no obligation for PRI to act on your behalf.
We did, as a courtesy, offer limited assistance with flight bookings. Notably, that offer was made in July, and we then heard nothing further from you for three months.
An expression of intent or desire to “work with” PRI does not constitute an agreement and places no obligation or responsibility on our company. By your own admission, you were never a client. PRI cannot be held responsible for a process you chose to manage privately.
We go above and beyond to help pet owners, particularly when they encounter difficulties or unexpected challenges. However, your extended lack of communication, failure to provide any updates, and failure to let us know you were struggling to manage the process independently is unfortunate and reinforced our understanding that you neither wanted nor required our services. Rather than accepting personal accountability and reaching out to PRI for assistance, you chose instead to vent your frustrations publicly, which is both unfair and damaging.
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Autumn Ralph · 3 reviews · Experienced 2025-10-12 ·
★★★★★
Elaine was our guardian angel
Elaine was our guardian angel getting our dog, Dasher, from the USA to New Zealand. NZ is not for the faint of heart to relocate pets to, it has some of the strictest requirements in the world and needs many months of prepping and planning in advance. I called Elaine 5.5 months before we were moving, it took that and an additional month after we moved to get our Dasher down here. Throughout it all, many setbacks happened, and Elaine handled all of them quickly and expertly. She had empathy and genuine concern over our dog and the many hurdles it took to get him on the plane.
It was a very emotionally stressful experience, but Elaine made it so that we weren’t doing it all on our own (I firmly believe he wouldn’t be here if we had tried to do it on our own).
Don’t undertake relocating your precious pet without expert guidance, hire PRI and Elaine to ensure everything goes right. If you’re willing, and able, to invest in your pet to move them, then invest in Elaine to get it done.
Thank you Elaine, and everyone else at PRI who had a hand in getting Dasher down here to us, for being there every step of the way and handling all of the stressful incidents that came up throughout Dasher’s move. We are so grateful!
Reply from Pet Relocation International LLC2025-10-17
Thank you so much for your incredible review and for trusting me and the PRI team to help bring Dasher safely home to New Zealand! It truly means the world to hear how much our support made a difference during such a complex and emotional journey.
Relocating a pet to New Zealand is no small feat, and you handled every step with such patience and dedication to Dasher’s well-being. It was an absolute pleasure working with you and being part of his big adventure. Seeing him finally reunited with you after all that planning and perseverance was such a rewarding moment.
From all of us at PRI, thank you again for your kind words and for letting us be part of Dasher’s story - give him a big cuddle from me!
Warmest regards,
Elaine
Pet Relocation International
We relocated our dog from Canada to New Zealand. It is a highly burdensome process. At some point, we felt hopeless, as our dog is a Shih Tzu, and airlines didn’t want to carry a snub-nosed dog. Elaine from PRI, from all the several companies we contacted, was the one who always told us the reality of what was coming and showed a complete understanding of all the requirements.
She fought every step to make it possible for us to reunite with our dog. She kept me trying even when I was about to give up. She told me she would bring Donna to us, and she did it. She researched all the possibilities, gave all the information I needed, worked with my vet and me, and was patient and willing to keep trying whenever everything went wrong. By the end, she found the perfect path to bring our dog home, and we finally have her here safe and sound! We don’t have enough words to say how thankful we are to Elaine and PRI.
Reply from Pet Relocation International LLC2025-10-17
Thank you so much for sharing your heartfelt experience! We’re absolutely thrilled to hear that Donna made it safely home to New Zealand. We know how complex and emotional international pet relocations can be - especially for snub-nosed breeds - and it means the world to us that you trusted us through the process.
Elaine and the entire PRI team truly care about every pet and family we help reunite, and your kind words perfectly capture the dedication she brings to each case. We’ll be sure to share your message with her - it will make her day!
Wishing you and Donna all the best as you settle back into life together. Thank you again for letting us be part of your journey!
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Ivo Nuic · 1 review · Experienced 2025-09-28 ·
★★★★★
Amazing, next level Care!
If you need good, loving and sincere care for your dog, be it training, day care or boarding for multiple days, don’t look further than Camp Bow Wow! All the staff is outstanding and very trusted. Probably the best value for money in the area…
Beside the regular day visits and a few short term boardings during the Sep-24 till April-25, our dog stayed with the Camp for the past 4 months till Sep-25 due to my family relocation to international location in Far East and our dog just joined us recently in the new destination when we were ready to receive him - the amount of care staff has shown to our dog, frequent updates on his well being, a few vet visits when it was needed, our dog attendance of the Camp staff meeting (:-),?) the staff photo with our dog when he was leaving the Camp, and very touchy - St Anthony medal attached to his travel cage to be with him during the very long trip to Far east. This all goes way beyond the regular boarding care! He came super clean and healthy to us for a huge reunion - thank you sooo much the ‘Camp Bow Wow staff’!!!❤️
Reply from Pet Relocation International LLC2025-10-17
Thank you so much for your wonderful review and for sharing your dog’s journey with us! We’re absolutely delighted to hear that your pup arrived safely and that you were reunited after such a long time apart. It was a true pleasure working with you through every step of the relocation process.
We’re also so happy to hear that our trusted partners at Camp Bow Wow provided such outstanding care and compassion during his extended stay - their dedication and love for the pets they look after truly make all the difference. We'll be sure to pass on your lovely comments.
Stories like yours are exactly why we do what we do. Wishing you and your dog all the happiness as you settle into your new life in the Far East! 🐾
Warm regards,
The Pet Relocation International Team
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Rick Leonard · 1 review · Experienced 2025-07-29 ·
★★★★★
Expert concierge-level service
Expert concierge-level service from start to finish.
Elaine contacted us the morning after we sent our request and had us on a virtual meeting that afternoon. From providing info about the various methods of travel to managing the USDA Health Certificate processes, PRI was on top of all the things we didn't even know we needed.
There were some minor communication/connection issues going between comms platforms, but Elaine was quick to correct these and when timely communication was needed, she was always there.
Our pets were cared for from door-to-door and PRI followed them continuously, providing near-real-time status updates on their progress.
For the price of about a business class ticket, our pets got white glove service. PRI made the process almost stress-free and handled any issues before we even knew there was one.
We can't say enough good things and highly recommend PRI for any pet relocation needs.
Reply from Pet Relocation International LLC2025-08-10
Thank you so much for your wonderful review and for taking the time to share your experience with PRI!
We’re thrilled to hear that Elaine and our team could make your pets’ journey smooth, safe, and as stress-free as possible. It means a lot to know that you felt supported from start to finish, from navigating travel options and USDA Health Certificates to keeping you updated every step of the way.
We also appreciate your understanding regarding the minor communication hiccups and are glad Elaine could resolve them quickly. Your pets’ comfort and safety are always our top priority, and it’s incredibly rewarding to hear that you felt they received “white glove service.”
Thank you again for trusting us with such an important relocation. We wish you all the best in your new chapter!
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Emily · 2 reviews · Experienced 2025-07-16 ·
★★★★★
Super woman Elaine
The main thing that made the experience great was Elaine herself. She has such a wonderfully careing disposition. You can really tell she's passionate about what she does and it shows with every interaction.
I recently required her assistance with moving my my 80lb rottweiler Zelda to Sweden from the U.S. and she walked me through every step and managed every obstacle.
She is very well versed when it comes to the ins and puts ofngetting your pet to where they need to go safely and the connections to make it possible. There's literally nothing that happened on my trip that she didn't have a backup plan for.
I don't plan on bringing my Zelda on any other flights but if I ever have to do so I would 10/10 utilize Elaine's services at PRI.
Reply from Pet Relocation International LLC2025-08-10
Thank you for sharing such a heartfelt review!
We’re so glad to hear that Elaine’s care, expertise, and dedication made Zelda’s journey to Sweden smooth and worry-free. She truly is passionate about what she does, and it means the world to know that it shone through in every interaction.
Zelda sounds like an incredible travel companion, and we’re honored that you trusted PRI, and Elaine, with such an important trip. Knowing that every challenge was met with a backup plan (or two!) is exactly the kind of peace of mind we aim to provide.
We appreciate your 10/10 recommendation and wish you and Zelda all the best in your new adventures together!
Warm regards,
The PRI Team
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Scott McCormick · 1 review · Experienced 2025-07-09 ·
★★★★★
We couldn't have done it without PRI's…
We couldn't have done it without PRI's help. Everyone we worked with was lovely and our animals arrived safe and sound.
Reply from Pet Relocation International LLC2025-07-17
Thank you so much for your kind words and for trusting PRI with the care of your animals. We're absolutely delighted to hear that your pets arrived safe and sound and that our team made the experience a positive one for you.
As a dedicated pet relocation company, we place the highest value on delivering a seamless, stress-free relocation service. We have reached out to you to better understand if there was anything we could have improved, but in the meantime, please know we take all feedback seriously and continue to strive for 5-star service in every aspect of what we do.
Wishing you and your furry family all the best in your new home!
Could not be happier with the service that PRI, especially Elaine provided us. As an anxious pet parent shipping 3 pets cargo to London, Elaine had everything under control. She guided us through the process and had the best people waiting at drop off and pick up. The pets were well cared for and arrived happy and healthy.
Reply from Pet Relocation International LLC2025-07-17
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you “could not be happier” with the service — that means the world to us.
Elaine and the rest of the team are passionate about making every pet relocation as smooth and reassuring as possible, especially for anxious pet parents. We're so glad we could provide peace of mind and that your three beloved pets arrived in London safe, happy, and healthy.
Your kind words truly reaffirm the care and attention we put into every move, and we're grateful you chose PRI to be part of this important journey.
Wishing you and your furry family all the best in your new home!
Warm regards,
The PRI Team
