PetScy

Hi Sandra, Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that our product has helped your sweet puppy so much. We also love hearing that you found it quick and easy to adjust your subscription delivery! We intentionally designed our dashboard to give pet parents full control over their shipping schedules, so you can easily slow things down or speed them up depending on exactly what your pup needs. Thank you for being a valued subscriber and a wonderful part of the PetScy family! Best, PetScy Support

Thank you for the honest feedback, Lesley. What you described is actually something we see fairly often with dogs that have more severe environmental allergies. While some dogs experience noticeable improvement within the first few weeks, others can take 2–3 months before the results become much more obvious. One of the challenges with allergy supplements is that pet parents still see their dog scratching during the first month or two and naturally assume nothing is changing. However, the better question is often, "Are they scratching less than before?" That can be difficult to notice until you look back over a longer period of time. We're especially encouraged to hear that your cattle dog is scratching less and that her fur has started growing back where she had scratched it off. Those are excellent signs that her skin and immune system are moving in the right direction. The double-dose loading period you mentioned is also important, especially for dogs with more severe allergy issues. Our goal is to provide both short-term support through ingredients like Quercetin, which acts as a natural antihistamine, and longer-term support through ingredients like Colostrum, which helps support immune system balance and gut health over time. Thank you for sticking with the product long enough to give it a fair chance, and thank you for sharing your experience. We hope your pup continues to improve over the coming months. Chris Founder

Thank you so much for the 5-star review, Karen! Hearing that a 200+ lb English Mastiff with severe environmental allergies can roll around in the grass and enjoy being a normal dog again is exactly why we created this product. Environmental allergies can be especially challenging because it's nearly impossible to avoid triggers like grass, trees, and pollen. We're thrilled to hear that the chews are helping your pup enjoy life more comfortably and giving both of you some relief. Thank you for trusting PetScy with your gentle giant's health and for taking the time to share your experience. Reviews like yours mean a lot to our small team. Chris Founder

Hello Gary, I am sorry to hear that your experience with our brand did not meet your expectations. I personally reviewed your order and can confirm that an order confirmation email was sent to “wg*****@gmail.com” on April 16th at 12:56 PM. My only guess is that it may have ended up in your spam or junk folder. As for the shipment itself, the tracking information shows the order was delivered on April 20th. Tracking link: https://webtrack.dhlglobalmail.com/orders/33872604173042214/details/9261299999887308937185 Regarding contacting PetScy, our HELP section includes multiple FAQ topics and contact options designed to address situations like this directly. We try to make the process as transparent and accessible as possible, though I understand it may not have felt that way from your perspective. HELP CENTER located at the top of PetScy.com https://petscy.com/pages/help-center I am always looking for ways to improve the brand and customer experience, so I truly appreciate the feedback. Based on the information available, the confirmation email was sent successfully, and the shipment was marked as delivered. If the package was not actually received, that would unfortunately point to a USPS delivery issue, and we absolutely would have worked with you to help resolve it had we been contacted. Thank you, Chris Founder

Hi Gale, We are so thrilled to hear that Simon is starting to feel more comfortable! Hearing that his itching and scratching are subsiding is exactly what we love to hear, especially since Westies can be quite prone to skin sensitivities. It’s great that you’ve been consistent for the last 2-3 months—that is usually the "sweet spot" where those active ingredients really settle into the system and provide the most noticeable relief. We’ll make sure those monthly notifications and shipments continue to arrive like clockwork so Simon doesn't miss a day of his routine. Thank you for being such a dedicated pet parent and for being part of the PetScy family! Best, PetScy Support

Hello Copie, I’m sorry to hear that our website promotions and emails regarding tracking and products made you feel uneasy about our product. After reviewing our system, it shows that you signed up for our newsletter. As a result, you received two marketing emails, and once your order was placed, you also received an order confirmation along with tracking updates so you can stay informed on your order status. I am looking into this further, as I do see that three tracking emails were sent within two days, which may be excessive. Aside from that, everything appears to be standard for an e-commerce experience. Regarding the website, customers may see a post-purchase offer at a highly discounted rate. This is completely optional—you can decline the offer, accept it, or simply close the page, as your original order has already been completed. “Strong-arming” would imply that a customer is forced into an order; however, our setup presents a pop-up with accept or decline options, and customers can also exit the page at any time after completing their initial purchase. That said, I will review this again on our end. Please let me know if I’m missing anything, as I’m always looking to improve the experience. I went ahead and UNSUBCRIBED you from the newsletter you signed up for. Chris Founder

Hi Fred, That is exactly what we like to hear! We know your needs can change, so we’ve worked hard to make sure our online portal is as flexible and user-friendly as possible. We're glad you were able to get everything squared away without any hassle. Best, PetScy