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Media & Publishing

Pictory.ai

63 reviews

4.663 reviews
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About Pictory.ai

Data updated
Website
pictory.ai
Category
Media & Publishing
Location
United States · BOTHELL
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
80% (4/5)
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Is Pictory.ai legit?

Pictory.ai (pictory.ai) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.

What people say

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JJMORALES · 3 reviews · Verified · Experienced 2026-07-10 ·

Easy and friendly and i can chose the…

Easy and friendly and i can chose the best images, voices, music and much more

Reply from Pictory.ai2026-07-13

Hi JJ, Thank you so much for your wonderful review! We're glad to hear that you find Pictory easy and friendly to use, and that you're enjoying the freedom to choose the best images, voices, music, and more for your videos. It's great to know the platform is helping bring your creative ideas to life. If you're interested, we'd love to have you join our Pictory Creators community on Reddit, where you can connect with other creators, share tips, and get inspired: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support, and happy creating! Lis

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Nicolás Guglielmi · 1 review · Experienced 2026-07-08 ·

Very buggy, deleted my work, and no refund

Very buggy, I have lost a lot of work that got deleted even after being saved. The support team has failed on multiple occasions to replicate or fix the bugs and only apologize. They don't give refund for these very serious issues. It's very expensive if you consider this issues and not worth it. I regret 100% paying for this.

Reply from Pictory.ai2026-07-09

Hi Nicolás, We're sorry to hear about your experience, especially after saving it. Our support team has already reached out and recently followed up with you. We're still waiting for your response so we can continue investigating the issue and work with you on a resolution. If you can reply to that email, we'll be happy to keep looking into what happened. We take reports like this seriously and want to understand the cause so we can help. We appreciate your time and hope to hear from you soon. Lis

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Rob · 5 reviews · Experienced 2026-07-06 ·

Pictory.ai is such a great tool

Pictory.ai is such a great tool. Talk about making it easy to create videos. Just feed it a script and it can do the rest. You have unlimited customization options as well, so the video can be as complex or simple as you want to make it. Not to mention they have great customer service.

Reply from Pictory.ai2026-07-09

Thank you so much for your wonderful review! We're glad to hear that Pictory has made video creation easy and flexible for you. It's great to know you're enjoying the customization options and that our customer support team has been helpful along the way. We really appreciate your support. If you're interested, we'd love to have you join our creators community on Reddit, where you can connect with other Pictory users, share tips, and get inspired: https://www.reddit.com/r/Pictory_Community/ Thanks again for being part of the Pictory community! Lis

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Sabina Kucz · 4 reviews · Experienced 2026-07-08 ·

fabulous customer support

Reply from Pictory.ai2026-07-08

Thank you so much for your kind words! We're glad to hear you had a fabulous experience with our customer support. Providing helpful and timely assistance is something we care deeply about. We truly appreciate your support and look forward to helping you with your future video projects. If you'd like to connect with other creators, we'd love to have you join our Pictory Community on Reddit: https://www.reddit.com/r/Pictory_Community/ Lis

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DeeDee Bryant · 1 review · Experienced 2026-07-06 ·

Amazing customer service

Amazing customer service! Someone paid for their account with my card and this team helped me resolve the issue immediately. They were super helpful and refunded me the same day.

Reply from Pictory.ai2026-07-07

Thank you so much for your kind words! We're really glad we could help resolve the unauthorized charge quickly and get your refund processed the same day. It's great to hear that our support team made the experience as smooth as possible. We truly appreciate you taking the time to share your experience. If you're creating videos with Pictory, we'd also love to invite you to join our creators community on Reddit. It's a great place to connect with other users, share ideas, and get inspiration: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support! Lis

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Amin Teimourie · 1 review · Experienced 2026-07-07 ·

A great AI video creation platform with outstanding support

My experience with Pictory has been very positive. The platform makes video creation much easier, especially for educators and content creators who want to transform ideas, scripts, and articles into engaging videos. The AI features are intuitive and helpful, and I appreciate how Pictory focuses on making professional video creation accessible without requiring advanced editing skills. What impressed me the most was the level of customer care. After my free trial, the CEO personally extended my access so I could continue exploring the platform and creating content. This showed a genuine commitment to supporting creators and helping users experience the full potential of the product. I am excited to continue using Pictory for educational and professional video projects, and I highly recommend it to teachers, marketers, and content creators looking for an efficient AI video solution.

Reply from Pictory.ai2026-07-08

Thank you so much for your thoughtful review. We're delighted to hear that Pictory has made video creation easier for your educational and professional projects. It means a lot to know that you find our AI features intuitive and accessible. Making professional video creation simple for educators, marketers, and content creators is exactly what we aim for. We're especially happy to hear that your experience with our team made a positive impression. Supporting our users and helping them get the most out of Pictory is something we truly care about. We can't wait to see what you create next. If you'd like to connect with other creators, we'd love to have you join our Pictory Community on Reddit: https://www.reddit.com/r/Pictory_Community/ Thank you again for your recommendation and for being part of the Pictory community. Lis

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Ark · 1 review · Experienced 2026-06-30 ·

Good video making

Reply from Pictory.ai2026-07-06

Hi, Thank you for your review! We're so glad to hear you're enjoying creating videos with Pictory. We appreciate your support. Since you're enjoying the platform, we'd love to invite you to join our creators community on Reddit. It's a great place to connect with other users, share ideas, and pick up new tips: https://www.reddit.com/r/Pictory_Community/ Thanks again for being part of the Pictory community! Lis

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Mainstream Media . · 2 reviews · Experienced 2026-07-04 ·

This platform is highly recommended for…

This platform is highly recommended for professionals looking to add the X factor to their work.

Reply from Pictory.ai2026-07-06

Hi, Thank you so much for your recommendation! We're glad to hear that you see Pictory as a platform that helps professionals add that extra touch to their work. Feedback like yours means a lot to our team and motivates us to keep improving. Since you've had such a great experience, we'd love to invite you to join our creators community on Reddit. It's a great place to connect with other Pictory users, share ideas, and discover new tips: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support! Lis

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Caroline Stallard · 6 reviews · Experienced 2026-07-03 ·

Easy to use platform with helpful AI…

Easy to use platform with helpful AI tools for video creation. The customer support team was responsive, professional and genuinely helpful throughout my experience. A positive experience overall.

Reply from Pictory.ai2026-07-06

Hi, Thank you so much for your thoughtful review! We're delighted to hear that you found Pictory easy to use and that our AI tools helped with your video creation. It's also great to know our support team was responsive, professional, and helpful throughout your experience. We truly appreciate your support. Since you've had such a positive experience, we'd love to invite you to join our creators community on Reddit, where you can connect with other Pictory users, share ideas, and get inspired: https://www.reddit.com/r/Pictory_Community/ Thanks again for being part of the Pictory community! Lis

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Ian Burton · 1 review · Verified · Experienced 2026-07-03 ·

Incredible tool that saves me hours of work!

I’ve been using Pictory.ai for a while now, and the user experience is top-notch. It makes turning scripts into engaging videos incredibly fast and simple. The interface is intuitive, and the AI features save me hours of editing time. Highly recommend it to anyone looking to streamline their content creation!

Reply from Pictory.ai2026-07-03

Thanks so much for the fantastic review! We're glad to hear that Pictory has been helping you save hours and making your content creation process faster and easier. It's great to know you're enjoying the intuitive interface and AI features. We really appreciate your recommendation and support. Since you're creating with Pictory, we'd love to invite you to join our creator community on Reddit. It's a great place to connect with other creators, share tips, and get inspired: https://www.reddit.com/r/Pictory_Community/ Thanks again for being part of the Pictory community! Lis

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SANDEEP KAUR · 1 review · Experienced 2026-06-24 ·

Quick response to customers for any…

Quick response to customers for any problem like subscription, refund, acount activation and also a good app for make videos.

Reply from Pictory.ai2026-07-01

Hi Sandeep! Thank you so much for the 5-star review! We're glad to hear you're enjoying Pictory and that you think it's a great app for creating videos. If you ever need help with your subscription, account activation, refunds, or anything else, our support team is always here for you at [email protected]. If you're creating videos with Pictory, we'd also love to invite you to join our Creators Community on Reddit, where you can connect with other creators, share tips, and get inspired: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support! Lis

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Dhiren Sarma · 2 reviews · Experienced 2026-07-01 ·

Its working for me as new youtube…

Its working for me as new youtube content creator

Reply from Pictory.ai2026-07-02

Hi! Thank you so much for sharing your experience. We're so happy to hear that Pictory is working well for you as a new YouTube content creator. We hope it helps you create even more great videos as your channel grows. If you're interested, we'd love to have you join our Pictory Creators Community on Reddit, where you can connect with other creators, share tips, and get inspired: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support! Lis

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Gene Beck · 1 review · Experienced 2026-06-25 ·

With limited in-person or online…

With limited in-person or online support from software programs today, it is nice to see one with limited staff try their best to help the customer. PictoryAI staff is a great example of a team that does its best when customers bring up issues. Thanks to the team!

Reply from Pictory.ai2026-06-26

Thank you so much for your thoughtful review! It means a lot to our team to hear that our support has made a positive difference. We truly do our best to help every customer, and your kind words are a wonderful encouragement for the entire team. If you haven't already, we'd love to invite you to join our Pictory Creators Community on Reddit, where you can connect with other creators, share ideas, and discover helpful tips: https://www.reddit.com/r/Pictory_Community/ Thank you again for your support! Lis

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H. DaVita · 14 reviews · Experienced 2026-06-24 ·

Pictory is incredible for Course Creators and Influencers

Pictory is incredible. I have been with it since it launched and seen it grow in the most intuitive video creation platform. I has quality output and integrations with top level softwares like Elevenlabs and Getty images. I am amazed that I can add a script and it will create an amazing video. Plus it does so much more. It is well worth exploring and if you make courses for social media or ecourses it is invaluable.

Reply from Pictory.ai2026-06-24

Hello! Lis here. Thank you for your amazing review and for being part of the Pictory journey since the beginning. We're glad to hear that features like script-to-video creation, ElevenLabs, and Getty Images have helped you create great content with ease. We truly appreciate your support! We'd also love to invite you to join our creators community on Reddit: https://www.reddit.com/r/Pictory_Community/ Lis

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Mark · 1 review · Experienced 2026-06-23 ·

One of the best tools for creating…

One of the best tools for creating realistic videos. Loads of features that cut down on time and costs of producing video content.

Reply from Pictory.ai2026-06-23

Hello! Lis here. Thank you so much for your wonderful review and for joining our recent webinar! It's fantastic to hear that you're enjoying Pictory and finding it packed with features that help you create realistic, professional-quality video content. We're glad the webinar was part of your journey, and we appreciate you taking the time to share your experience. We can't wait to see what you create next! If you'd like to connect with fellow creators, exchange ideas, and discover new tips, feel free to join our community here: https://www.reddit.com/r/Pictory_Community/ Thanks again for your support! Lis

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Aaron · 1 review · Experienced 2026-06-23 ·

Great Platform and Exceptional Customer Service

In addition to the platform being very user-friendly and easy to navigate, I found that when I have issues, the customer service is exceptional at helping users troubleshoot challenges.

Reply from Pictory.ai2026-06-23

Hello! Lis here. Thank you so much for your kind review. We're delighted to hear that you find Pictory user-friendly and easy to navigate. It's especially great to know that our customer support team has been able to help when you've needed assistance. We work hard to provide quick and helpful support, so feedback like yours means a lot to us. Thank you for being part of the Pictory community. If you're creating content with Pictory, we'd love to invite you to join our creators community on Reddit and connect with fellow creators: https://www.reddit.com/r/Pictory_Community/ We appreciate your support and wish you continued success with your video projects! Lis

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Susan N · 2 reviews · Verified · Experienced 2026-06-23 ·

Easy to use

Easy to use, prompt customer service, regular provision of new features

Reply from Pictory.ai2026-06-23

Hello! Lis here. Thank you for your wonderful review. We're so glad to hear that you find Pictory easy to use and that you've had positive experiences with our customer support team. It's also great to know that you're enjoying the regular addition of new features. Our team is constantly working to improve Pictory and make video creation even better for our users. Thank you for being part of our community. We'd also love to invite you to join our creators community on Reddit and connect with other Pictory users: https://www.reddit.com/r/Pictory_Community/ We truly appreciate your support! Lis

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Gigi · 1 review · Experienced 2025-07-21 ·

amazing AI platform really brings your…

amazing AI platform really brings your ideas to life. I've used it few times and it was flawless

Reply from Pictory.ai2026-06-22

Hello! Lis here. Thank you for your wonderful feedback! We're glad to hear that Pictory helped bring your ideas to life and that your experience has been flawless so far. It's great to know that our platform is helping you create videos easily and effectively. We appreciate you taking the time to share your experience with us. If you'd like to connect with other creators and share tips, ideas, and success stories, we'd love to welcome you to our Reddit community: https://www.reddit.com/r/Pictory_Community/ Lis

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Rickardo Laing · 3 reviews · Experienced 2026-06-20 ·

Pictory customer service helps

Pictory customer service helps. They will find a solution.

Reply from Pictory.ai2026-06-22

Hello! Lis here. Thanks again for taking the time to leave a review. If you're creating videos with Pictory, we'd also love to invite you to join our creators community on Reddit: https://www.reddit.com/r/Pictory_Community/ Lis

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Jayanta Banerjee · 5 reviews · Experienced 2026-06-18 ·

Stop Editing Videos! Let Pictory AI Do It for You

Pictory is one of the better beginner-friendly tools available. Overall Rating: 8.5/10 ⭐⭐⭐⭐⭐⭐⭐⭐☆ What Pictory Does Well ✅ Converts scripts and articles into videos automatically ✅ Creates Shorts from long videos ✅ Auto-generates captions (important for YouTube Shorts) ✅ Large stock video library ✅ Easy for non-editors to use ✅ Saves significant video production time

Reply from Pictory.ai2026-06-18

Hello! Lis here. Thank you so much for sharing your review and for highlighting the features you found most valuable. We're delighted to hear that Pictory has helped simplify your video creation process and save you time. It's great to know that features like script-to-video conversion, automatic captions, Shorts creation, and our stock media library are making content creation easier for you. We truly appreciate your 8.5/10 rating and your recommendation for beginners. Feedback like yours motivates our team to keep improving the platform and helping creators bring their ideas to life. Since you're enjoying Pictory, we'd also love to invite you to join our creator community on Reddit, where users share tips, ideas, and success stories: https://www.reddit.com/r/Pictory_Community/ Thank you again for your support! Lis